This review is of our agent Katy Macsas, who helped us purchase our home in spring of 2011…read more When we found out we had to move our family halfway across the country, we decided it would be best to rent a home rather than an apartment. A garage for all our crap, no downstairs neighbors yelling that our kids are too noisy when they jump all over, a backyard for running around, etc. First we searched the Internet, but almost everything listed was already taken. So I spent several days trying to find an agent to help us look for a rental home. No one returned my calls, and panic set in. Then I called ERA Cornerstone. Katy not only returned our call, but she knew the area we were interested in. She searched databases, checked with other agents, even drove around to see if there were any "for rent" signs in yards. She was honest and up-front about the pros and cons of the various streets, giving us useful advice about the level of traffic and the HOA guidelines. Halfway through the process, she found us a foreclosure that was in great shape. It fit all of our rental specifications and was on the exact cul-de-sac we had originally been hoping to rent on. She gave us detailed feedback, even stopping by the house a few times to answer random questions we had. When my husband flew out to do a reality check, she came back early from her honeymoon to meet him. Her advice on the value of the home and how to offer for a foreclosure was great, and we're happy with the price we paid. Her broker, Ben Burnside, was also a big help in the process. My favorite moment was when the bank's agent, after two weeks of near silence, notified Katy and Ben at 5 p.m. central time that they wanted our deposit as a cashier's check the next day. They knew we were out-of-state, refused to take a wire transfer, and didn't want to budge on the deadline. Ben figured out a way to make it work. Here's hoping we don't have to buy another house anytime soon...but if we do, we'd call Katy again.

Worst company ever! I have never dealt with such rudeness or cattiness or evil in my life besides…read moreSBP & MG! Sure seems like all of the realtors and realty companies that I've come across in Denton TX... have been nothing but thieves and will steal your money in a heartbeat! I would suggest never ever doing business with this company, especially if you don't want to lose your hard earned money and if you don't want to deal with constant berating and dishonesty, and if you don't want to deal with people who have no compassion when someone is handicap or very ill! --but that's OK. Karma has a great way of taking care of all that in a good way! So does the law!

Home buying and/or refinancing can be a scary painful process filled with many many forms and…read moreactions. In my couple of decades in working with various companies, the best in DFW is Rodney's team. Quick, easy to work with, knowledgeable, and they will give you a great deal. They are focused on getting it done and keeping you happy and confident. I've done a few and some had me really worried about some of the steps, results and the scheduling. Not this team! Although some of the names and faces change over the years and even during the process, Rodney keeps a consistent standard team who get it done fast. Great rates, great information and advice plus they keep you satisfied. Afterwards, the mortgage is often sold to a larger company which has even better service options to make the payments and get the documents you need. Nothing to fear. My last refinance was done around a holiday and it was a pleasure working with this team! Hopefully rates will drop some more over the next year and if they do, I'll be coming back!

We have used Rodney and his team many times while in Texas. First and foremost they can help you…read moreand guide you. Rodney's passion for his team translates in to the customer service they provide. Always a pleasure to work with them all. Thank you all.

I moved in here about two months ago. So far my experience here is amazing, They go above and…read morebeyond to meet your expectations. The property is very clean and up-to-date. Jenifer is a wonderful property manager that handles any kind of questions concerns.

I had an extremely frustrating experience at Bexley Riverwalk following a pipe burst that flooded…read moremy apartment. The bathroom, bedroom, kitchen, and dining area were all flooded with dirty, foul-smelling water. Maintenance came initially and flushed water out through the patio, then left a dehumidifier and instructed me to run it for three days, which I did. On the fourth day, I had to fly out. I turned off the dehumidifier because I was not comfortable leaving an electrical device running unattended while I was out of town. I clearly told the management and maintenance team that they did NOT have permission to enter my apartment without me present, and that I would be back the very next day and they could return then. Despite this, maintenance entered my apartment anyway after explicitly being told not to. I was later told that turning off the dehumidifier was a lease violation, which felt unreasonable given the circumstances and the fact that I followed instructions for three full days. To make matters worse, after the flooding they had to replace baseboards and drywall, creating another mess. I repeatedly requested that the floors be properly cleaned and sanitized, since the unit was flooded with contaminated water, but this was not handled with urgency or care. I understand this happened during a winter storm with extremely low temperatures around 20°F. I had taken precautions by dripping faucets, and the pipe that burst was supplying the sprinkler system, not something within my control. Still, the lack of respect for my boundaries, poor communication, and dismissive handling of sanitation concerns made this experience incredibly stressful. Overall, the situation was mishandled, invasive, and frustrating. Emergencies happen, but tenant communication, consent, and basic cleanliness should not be optional.

Please go look for another realtor, she has no experience on how to write contracts or how the…read moretransaction even works. I've been in the business for about 10 years and I had to do all the explaining and teaching on how it works. Please please please don't waste your time, I hope noone else goes through the expierence I went through when I bought my first home.

If you want, AMAZING, PROFESSIONAL HELP, HIGH QUALITY EXPERIENCE.... Mrs.Heaney is the realtor to…read morego to! My family and I had been looking for a home for a little over a year, being a family of 6 and only one income coming in we nearly found it impossible to ever leave my in laws house. When we got referred to Jaqueline every in possible situation became POSSIBLE! Not only did she work around the clock for us, not only did she drive a little over an hour for us on so many occasions, not only did she work during her kids games for us, did I mention SHE EVEN WORKED with us while she was on her family vacation just to get us to where we needed it to be! Jaqueline didn't help find a house, she helped us SAVE over $17,000 allowing us to become first time home owners and FIRST TIME HOME BUILDERS! She helped us find a place we can forever call home! Jaqueline did all the work just like a realtor should! From finding every inforwe needed from schools, to local stores and what would be close to us. She kept us consistently updated with everything we needed and communication was EXCELLENT! My husband and I will without any doubt recommend Jaqueline to anyone looking to buy or sell a home! She is no doubt extremely a professional when it comes to her job! Thank you Mrs. Heaney for all the hard amazing work you did for my family and I!

In 2009 I was looking for my first home and was pretty overwhelmed with the process. I knew I…read morewanted a nice home but had no idea of how to go about it. Add the fact that the housing market collapsed the year earlier to stir up anxiety as well. I was introduced to Crystal by a mutual friend to help me with everything. Not only was Crystal extremely knowledgeable, personable, and hard working, she always quickly responded to all my questions, but she was extremely efficient. We closed on my first home very shortly after meeting. In 2012, my wife and i decided to move to another city for work. Crystal and her team was there to help me with the purchase of my next home and helped me become a real estate investor by renting out the first house. In 2018 when I decided to start a real estate company Crystal was there with her contacts to help me get started and has since helped with the purchase and sale of multiple units. Over 10 years of excellent service, respect, integrity, and collaboration. A lot of people like to throw the "family"word around when trying to get business. I can for sure say that with crystal and her team it's not a tag line, it's a promise.

When I decided to relocate from the New York City area to the Dallas Fort-Worth area, I knew that I…read moreneeded a real estate agent who knew the area and had experience with out-of-state relocations. A good friend who had relocated from NYC a few years ago recommended Crystal. I'm glad he did. Crystal spent a lot of time on the phone with me to get an understanding of what my family was looking for in our new home. As important s finding a nice house was, equally important was the area - schools, community, quality of life, affordability, etc. When my family and I arrived in Dallas, Crystal met with us multiple times, and she found us exactly what we were looking for. But, that was not the end. Crystal coordinated with my real estate agent and attorney in New York to line up closing dates and work through the process. Real estate transactions in Texas are very different than in New York. Crystal walked me through the process and was always available to answer the tons of questions I had. Being out of state made working though issues like the inspection and related items stressful, but Crystal took care of everything. I highly recommend Crystal as an agent - from a local more or for a move from out of state, Crystal is the agent you need.

Choosing a realtor is a difficult decision. Choosing Stacey Leslie and Tracey Byrd was definitely…read morethe right decision for our family. Compassion, caring, honestly and patience are all important qualities in a person, but for a top agent, I also want them to be tenacious. They held our hands throughout the process, steered us in the right direction and executed a great job negotiating the sale of our house. We would highly recommend The Agency to anyone looking to sell their home in the DFW market. Thank you, Stacey and Tracey, for caring for our home and our family.

I never thought I would find a home in my price range much less have a realtor who would take the…read moretime to walk me through the process, but Kent Torres was there with me for every step. His patience with my questions was amazing! Tani James took me to several places that I wanted to look at with such grace and always a smile on her face! She made the running around the county house viewing process smooth and pain free! Between Kent and Tani, I found the perfect house! I highly recommend them to help you with your housing needs! No stress, No mess. THEY ARE THE BEST!

When I recently decided to purchase my first home, I was expecting months of drama and stress,…read morebecause that is the experience my friends and family members have had when buying or selling real estate. My friends and family members didn't have Kent Torres helping them with their purchase. Kent was the perfect blend of personal and professional from our first meeting together until after I closed. He was efficient and detail oriented, and did an excellent job educating me on the home buying process. He was knowledgeable about the market, he was an excellent communicator, and he was diligent to make sure nothing fell through the cracks. He prepared me for every potential twist and turn in the home buying process. He found the perfect home for me, was successful in negotiating my contract, and best of all he was available whenever I had questions. Kent is an excellent realtor, and not only that, he's a great family-oriented guy. I would work with him again in a heartbeat. If you want to have a great experience buying or selling property, definitely have Kent help you.

Oliver Stephens at Intown Properties went above and beyond in helping us find the right house in…read moreDallas. My wife and Oliver communicated several times per day and as soon as something came on the market that fit what we were looking for, Oliver was there. Not only did Oliver exceed our expectation as a realtor, he made the application and lease process easy. If you are looking for someone who really cares that you get the perfect home for you, then without a doubt I would refer Oliver. Excellent service and communication.

Terrible experience trying to build and close a new home with InTown. I could write pages of…read moreproblems we encountered. The net of it was that four months after the projected finish date they still weren't done and the home had significant issues. The worst part was they just didn't care...take it or leave it...they just don't care. I will never do business with them ever again.