Exceptional Experience with Danielle Rosencrans and the Rhodes Team The difference between a good experience, a great experience and an exceptional experience comes down to the level of customer service received. My fiancee and I recently selected Danielle Rosencrans of the Rhodes Team to sell her 4,200 SF home in Highland Village, Texas. Danielle assured us that if we selected her as our realtor that we would actually be engaging an entire sales team. She was absolutely correct. The "team" included a valuation specialist, a marketing specialist, an interior designer, a professional photographer, an inspection manager, and a closing specialist. Every team member had very clearly defined roles based upon their experience and ability to perform and did they perform. I am a former Fortune 500 CFO with extraordinarily high expectations and Danielle and her team exceeded every expectation that I had. Their level of communication and instruction was exceptional. It started when they candidly informed us that our price expectation was far above market value. With that said, they patiently allowed us to waste 30 days of listing time while we were getting a reality check on the actual value of the home (which was 150,000 less than the Zillow estimate). Once we properly priced our home, they went into full activity mode showing our home and following up with prospective buyers. Danielle worked with us on a daily basis as we navigated through a contingent offer, a 10-day exclusive period, an inspection and required repairs, and ultimately through the final terms and conditions. Danielle and her team provided us with exceptionally great independent contractors to do home repairs, repaint the entire interior of the home and to replace carpet. All of their "referred" contractors provided very fair prices and were extraordinarily responsive to our rushed timeline to clear all inspection items. In summary, Danielle and her team anticipated every issue that arose and were prepared to keep the entire sales process focused and on schedule. We had completed all inspection items 20 days before closing and had all closing documents submitted 10 days prior to close. The close itself was nothing more than signing the closing documents and sharing smiles and appreciation with everyone on the Rhodes Team. It was a delightful process from start to end. If you want to make it easy on yourself, I would highly encourage that you to engage Danielle and the Rhodes Team for your next real estate transaction. read more

The Dallas-Fort Worth Area is a vast market. Moving to a metropolis on a scale this large is unique. You must have a realtor that is knowledgeable about the entire Dallas-Forth Worth area. When my family moved to the "DFW Area", it was our first time in Texas. We were referred to four different realtors. The issue that kept arising was each realtor only dealt with one specific area. A colleague referred us to Terri Rhodes of The Rhodes Team. Upon meeting Terri, she provided a myriad of informational resources. Terri became invaluable to my family. Her efficiency, competency, professionalism, knowledge and understanding of our family's needs gave us the confidence to know we had the best realtor for the job. While going through our home buying process, she educated us on Dallas-Fort Worth history, areas, school districts, hospitals, restaurants, pet care, child care, churches, quickest routes (i.e. highways and side streets), construction and projected completion (what the impact will mean to us and the City). As a potential home owner what I appreciated most about Terri and The Rhodes Team was her unwavering dedication to find us the right home, listening to our needs, being honest and most importantly knowing that she had our best interest at heart. Terri is a master negotiator. We were able to purchase our home for below asking price; select a closing time that was convenient for our family. Also she negotiated professional housekeeping and carpet cleaning services into our contract. In addition, Terri was meticulous about looking at details. She detected some issues that needed to be repaired before we took possession of our home, saving us hundreds of dollars in repairs. After working with Terri, we found that real estate is not just a job, it is a God given gift and her heart's passion. Our home buying experience was absolutely amazing! Once you become part of The Rhodes Team Family, there are a lot of lifetime perks that come along with being part of their family. One thing to know is this, with the Rhodes Team, you are never forgotten. I highly recommend Terri Rhodes and the phenomenal staff of The Rhodes Team for any of your realty needs. read more

An outstanding team! I was referred to the Rhodes team by a family member who in the recent past utilized their services and had nothing but great things to say, so I decided to give them a try. From the get-go, I was already treated as if I were a past client. The professionalism and courtesies that the Rhodes team exhumed went beyond my expectations. I was a bit skeptical at first when I was introduced to the youngest member of the team, Austin Rhodes. Though my skepticism and worries quickly faded through the interactions I had with him. In all honesty, if I had not known that he was the newest member of the team, I would have thought he had been in the business for a very long period of time. He truly takes his job seriously and don't let his young looks fool you. His practices of the way he goes about analyzing the market and showing properties make for a very comforting and stress-free experience. Initially being in a different country looking for our retirement home, Austin never missed a beat and always responded to my inquiries without delay. With the combination of a great mortgage company and powerhouse realty team, I was able to close on our new home in a record three weeks. Austin even attended the closing and was involved 100% during the Coronavirus pandemic. I have nothing negative to say about my experience with the Rhodes team and can go on about all the positives. When a family realty team that treats everyone with the utmost respect has been in the business for more than thirty years, the Rhodes Team network of top-notch contractors within the Dallas/Forth Worth area portrays the same characteristics and business ethos. I cannot stress enough the recommendation to give the Rhodes Team a look for anyone looking to sell or buy a home. Thank you Austin, Kevin and all of the Rhodes Team for such a wonderful and stress-free experience in finding our retirement home and welcoming us back to the states! read more

If I were to buy a home again, I would, without a doubt, choose to work with Jett once more. At the beginning of the year, I learned that I would be relocating to the Dallas-Fort Worth area, and I knew that purchasing a home was a priority for me. From the very start, Jett was there to guide me through every step of the process. Despite being miles away in Washington State, Jett's dedication and expertise were evident as he visited numerous homes on my behalf, providing invaluable insights and detailed feedback on each property. One of the most remarkable aspects of working with Jett was his ability to make me feel completely confident in my decision, even though I was purchasing a home sight unseen. The fact that I was able to find and purchase the perfect starter home without ever setting foot in Texas is a testament to Jett's exceptional service. His communication throughout the entire process was outstanding--he kept me informed every step of the way, ensuring that I was never left out of the loop. I especially appreciated how accessible he was; no matter the time, Jett was always available to answer my myriad of questions, which greatly eased my anxieties about buying a home remotely. Even after I arrived in Texas and was ready to receive the keys, Jett continued to go above and beyond. He checked in to make sure everything was in order and reassured me that he was just a phone call away if I needed anything further. Jett's dedication, professionalism, and unwavering support truly made my first home-buying experience smooth and stress-free. If there's anyone who deserves recognition and a raise, it's Jett. His commitment to his clients is unparalleled, and I am incredibly grateful for all the assistance he provided. Thank you once again, Jett, for making the purchase of my first home such an easy and enjoyable experience. read more

DFW Realtors Marshall Embry and Kevin Hill--where do I begin? These are two of the finest on The Rhodes Team (Berkshire Hathaway Home Services/PenFed Realty of D/FW). These guys are awesome!! I hadn't bought a home in a very long time. The process has become quite intimidating in the past 20 years, too. But Kevin Hill & Marshall Embry partnered with their amazing Rhodes Team to find my dream home in a very short time! The Rhodes team stands together, ready to help customers tirelessly. They helped keep me calm in what was a pressure-filled situation to find a suitable home, a new community, and a new life for my family of six, within four weeks' time! I was having to move in a hurry due to my spouse's new job. Marshall and Kevin knew the area (and surrounding areas) in which I needed to live to access my husband's new corporate office and the airport. Because I was on a time crunch, these two gentlemen partnered together to be available day and night to steer me to a good neighborhood and a good investment that would resell in the event we need to move again. They followed up quickly each time I had a question. Kevin and Marshall explained things to me well; they were never impatient. They were efficient, competent, professional, knowledgeable, understanding, kind, and trustworthy men. They empowered my husband and me to make the right decisions for our family. I feel as though Marshall, Kevin, and their team (including Aubrey, Jennifer, Carson, Russell, and the entire Rhodes crew) became family through this process! Use them and you won't be disappointed! They are savvy, sharp, and special people! You will be in good hands with Marshall, Kevin, and the Rhodes Team! read more

Rhodes Team and Marisa Kahley are the absolute BEST!!! We were contacted by Marisa after an inquiry to a home selling site which Rhodes Team partners with. From the very first conversation, Marisa was professional, knowledgeable, easy to talk to and a breeze to work with. In our brief first conversation Marisa presented us with some options for new builds. The first was so perfect we never made it to the others. We also had to sell our home at the time and M arisa and her Rhodes Teammates were ON IT!! From staging to completing seller's paperwork to setting up the Open House, the process was smooth as can be. When there was a hiccup with the buyer side (lack of communication on the buyer's side, it happens) she and her team were diligent and stayed on top of the whole process. Their team includes stagers, photographers, notary for some paperwork (just to name a few). Marisa was with us at closing the sale of the previous home and stayed on top of the builder during the new home build. She and her team are available and responsive and always kind in tone, words and demeanor. Marisa was with us at the closing of our new home and any questions that I had regarding documents I was signing, she was there and available with her WEALTH of knowledge. She is so knowledgeable and helpful and really helped us make prudent financial decisions on these homes. If you have a choice, please go with Rhodes Team and ask for Marisa. The service is top notch and you are NEVER made to feel unimportant!! My previous home buying experiences were not great by ANY STRETCH, but Marisa and the Rhodes Team have restored my faith in realtors and the quality of service that can be expected. read more

We were fortunate to have Jett as our agent. His honesty, communications style, attentiveness & availability were keys to our success in finding our home. We met by chance at an open house & I noticed how well he was hosting his open house, compared to others agents at the open houses we'd been to. He didn't just say, "Hi." and tell you if you had any questions he was going to stand right there. He actually introduced himself, asked about you and your needs and made himself available to answer questions about the house the local market. He also didn't hover about like you were a suspect in a mini-mart. The open house had other guests as well, so it wasn't just us. Jett & I talked for a bit & I indicated we were currently working with an agent who came at a high recommendation, however that agent wasn't providing the leads or service we expected. I left my number with Jett, & didn't think much would come of it. However, Jett called me that week & went out of his way to provide us with leads & ideas, instead of us finding it for him. Don't let Jett's youthful appearance fool you. Jett is driven, honest and worked really hard to properly represent us. We eventually settled on a new build home with David Weekly. Jett & the Rhodes team represented us well and were always available, which made the whole process run smooth and super easy. In this challenging market, having Jett and his team behind us was a blessing. read more

I worked in executive customer relations for Verizon for many years so when I meet a person that stands out, I always take the time to tell them how much they are appreciated. I just want to say, Jennifer Cracknell is one of those people. She is the diamond in the rough. It turns out I was lucky enough that she picked up the phone on one of the listings I called about that day. I can tell you from that moment, Jennifer stood out above the rest. She took the time to talk with me, she gave me suggestions (one of those being Home Partners, which we got approved for), she even set up a MLS report for me that sends me an email the instant a new home comes available meeting my criteria. She went the extra mile to help me get started. Now I've only been working with Jennifer a couple of days and I know she is very, very busy but I don't ever feel rushed or pressured on time with her. I feel like I am her only client. She takes her time with me, she researches all possible avenues and keeps me up to date on every single inquiry I make. I know real estate agents don't make a lot of money showing rental homes but Jennifer has been so gracious to continue the search with me. She's honest and very, very sweet. I can tell she is truly passionate about the integrity of her work and representing The Rhodes Team with integrity, professionalism and customer excellence. read more

We were very fortunate to have found Kevin Hill of The Rhodes Team/PenFed Realty in Flower Mound, Texas. We moved to Texas from the Northeast and we were not familiar with the area. Kevin was great about making appointments immediately to see properties in this "hot" real estate market. Kevin showed us an impressive array of properties in different neighborhoods so that we could focus in on what home we wanted to purchase. We looked at both new and pre-owned options to see what would be the best fit for us. Kevin's thorough knowledge of home construction and the local housing market were priceless. During our "walk -thru" of properties he would be on the look out for any red flags and/or quality issues with the homes. He gave us expert advice on market values, resale values and taxes. We were impressed with how responsive he was to all of our questions and that he had a genuine interest in assuring that we were satisfied with our buying decision. Kevin was instrumental in negotiating a great price on a newly built spec home for us. Patiently guiding and advising us through working with the home builder and the Texas closing process so that everything went smoothly. We feel that we have a hard-working and trustworthy agent that exceeded our expectations as well as a friend. Thank you Kevin! read more

We still can't say enough good things about Carter Schultz and the entire Rhodes Team! We purchased our house with Carter's help in 2015. Through the years, we kept in touch with him for help with contractor referrals, property tax appraisals, etc, and he was always responsive and helpful with every request we had for him. In summer 2020, we sold that house - again with Carter's expertise and the backing of the Rhodes Team stagers and photographers. Once again, it was a fantastic experience from start to finish. Carter is a genuinely GOOD guy, someone who is honest, fair, hard-working, savvy, and creative - he is someone you want on your team!! The stagers were great to work with, and the photographs were exceptional. We had multiple offers over asking price within 24 hours of listing the house. Carter helped us navigate all the ins and outs of selling a home, and everything went smoothly. We moved to another city and sadly could not utilize Carter's talents in purchasing our new home, and we certainly missed the polish of the Rhodes Team experience on the other end of our deal. We recommend Carter Schultz enthusiastically to anyone looking to buy or sell a home - he is wonderful to work with! read more

I couldn't have asked for a better agent! Mr. Brown agreed to take me as a client without any hesitation, considering the uphill challenges I was going to face as a first time home buyer (with limited resources). He did his research to find me a lender that would give me the best deal. What really impressed me about him was that he stayed optimistic about finding the right home, even when we were running out of options. He's very organised and always printed out a hard copy for every home we went to tour. We had to drive for over an hour to look at most of the homes, and while driving he would give me advise about home ownership, and life in general. I would like to thank him for the real estate service he rendered me, and for his service in the U.S Military! I also had the pleasure of working with Ms. Luthe. She kept the whole team on track which included; me (the buyer), the seller's agent, the lender, the title company, the home warranty company, and any party you would expect to be involved in a real estates transaction, so that we could close on my home. I now see why Mr. Brown says she's the best in the business! The Rhodes Team are real estate champions! I highly recommend their service! read more

Russell Rhodes should write a book on how to win in real estate. Russell is a machine, who works at warp speed, to successfully ensure his clients have a seamless transaction when selling their most trusted asset. We live out of state and Russell managed the entire process from start-to-finish to get our house ready to sell. In good faith, Russell generously paid contractors out of his own pocket for us so we did not have to dip into our own cash flow. He has a keen understanding of the subtle things that will get your house SOLD in a timely manner. Despite a depressed market, Russell sold our home in 7 days with an offer exceeding our asking price. Folks, if you are reading this and don't work with the Rhodes team I can assure you that you've cost yourself in the long-run. Russell is a master of his craft, the chief surgeon amongst residents, and will work his backside off for you. I've worked in sales for three major Fortune 100 companies and his team exceeds anything I've ever witnessed in my career. His reviews speak for themselves and he is the #1 producer for Berkshire Hathaway in the United States for a reason. Give the Rhodes team a call today! read more

As first time home buyers, my husband and I couldn't be more thankful for Jill Nelson and the Rhodes Team! Jill truly worked as our advocate, answering my never-ending lists of questions and also pointing things out to us that we never would have even thought to ask. She was never pushy and always listened to our goals and helped us find the perfect home in the perfect area. We had a very tight window we were trying to hit for our closing date due to our work schedules and Jill made sure that we were always on track and made it happen on the day we needed and everything went off without a hitch! Jill told us when we first met that she would be there for us through the entire process, even for questions after we closed - and this has definitely proven true! I have reached out to her for help going through our first property tax appraisal process and she is always the BEST at talking me through what we need to do. Her guidance and reassurance is always so appreciated We really couldn't be more thankful for Jill and the Rhodes Team for making our first home purchase such a great experience. We are always ready to recommend Jill and the Rhodes Team! read more

We recently closed in our home thanks to Danielle Rosencrans from the Rhodes Team. I cannot day enough great things about our experience with her. Danielle rolled with all of our changes and set backs through out our house hunting. Danielle was truly listening to everything we said we wanted in our dream home while always having our backs and finding the best homes for our budget and lifestyle. Danielle was honest with us about each peice of every home so we truly knew what we were walking into. She treated us as family the entire process. This was our first time buying a home so we were very nervous and didn't know many of the ins and outs of the process. Danielle educated us the entire time and helped us learn every aspect to make sure we walked away with the best home. Danielle offered her knowledge and time even when she didn't need to through final walk through and final paperwork, even calling us after to make sure we knew even more about the home. Danielle Rosencrans was the best realtor for us and made the process as stress free as possible read more

The whole Rhodes Team was incredible from the first phone call I made to the office. They have gone above and beyond since day one. I've had unusual circumstances, and if my direct agent (Carter) couldn't help me immediately (which 9.5 times out of 10 he could), then his assistant (Rachel) could! I can't even remember how many houses we looked at, but he never made me feel like I was "too picky" or "putting them out" or anything negative. As a matter of fact, I felt like I was his only client even though I know I'm not. I never felt pressured to settle on a house, and actually when I started to settle on something, Carter would respectfully advise me. His patience and knowledge was SO great and made the process of buying AND selling, great! The team all came together to do what it would take to sell my home within days. And they did! I couldn't believe the attention to detail they provided through listing and marketing the house I sold. I will ALWAYS use The Rhodes Team, and will recommend them to everyone I know. Exceptional service!!! read more

We moved from Los Angeles to Dallas for my work. My wife and I had the pleasure to work with Marshall Embry and realtor on The Rhodes Team and he helped us find the perfect home in Highland Village, TX. My wife and I are grateful that we found a very caring and knowledgeable realtor. The home buying process can be stressful, but Marshall knew our criteria and showed us homes that we wanted to see and others that he thought we might like. He really made sure we picked a home that we love. He will definitely try to talk you out of buying a certain home if he knows it's not the right home or if there is things to consider that we would know on our own. We are happy with the service the whole team provided us and knowledge of The Rhodes Team. I will definitely recommend them to anyone looking to buy or sell their home. If you have a chance to work with Marshall Embry you will be amazed. Thank you again for providing us with excellent customer service and guiding us through this process. You Rock Marshall! read more

A truly outstanding experience. Russell and his team were professional, responsive and extremely helpful throughout. The depth and breadth of services provided and made available to me was very impressive. I had access to a designer who was spot on with suggestions regarding updates to my kitchen as well as with staging my home prior to it going on the market. Russell also hooked me up with a painter who was fantastic. The photography done for the listing and materials was top notch. Follow-up by his team on matters related to the sale (offers, negotiation, inspections) and closing was also impressive and went a long way in reducing the amount of stress experienced with any home sale. Russell and I first met in the fall of 2014 almost 6 months prior to my home going on the market. His presentation laying out the level of service to be provided convinced me that he and his team were the right call for my home sale. In every way, he and his team delivered what was promised. read more

I'm in sales and one thing I always look for is someone that is willing to get out there and hustle for business. Danielle Rosencrans is exactly that. Someone that is out there working hard making a difference for people like me and my family. Danielle cold called me late one Friday afternoon. I was honest in that we didn't know exactly what we were going to do, and we didn't know when. After following up with us several times over several months, we decided to give Danielle a try and asked her to set up a search...which she did, and we promptly completely changed our minds over and over again month after month. Danielle was patient, friendly and professional through the entire process. In the end our decision was a surprise to all us. It required a lot of logistic wrangling to pull it off. Danielle earned every bit of her comp on this deal. We highly recommend Danielle to anyone that needs to know they have friendly courteous and kind bull dog working for their best interest. read more

We recently made the decision to "downsize" and were lucky enough to be connected to The Rhodes Team listing agent, Jennifer Cracknell. To say that she became a member of our family is not an exaggeration. We spent many days/weekends together searching for the perfect house for us. She did not give up on us even when we sometimes were giving up on if that house was out there. After we found it, her professionalism shone through even more. She helped us make important decisions and seemed always available for the simplest or most detailed question. There is nothing easy about moving, but Jennifer (Jenny) made this process as smooth as possible (even when those road bumps happened). I would definitely trust the team of the Rhodes Team Berkshire Hathaway again. Even after the closing, the team continues to check on our family. Not to mention, they offer many complimentary services after closing. A 5 star rating is not enough our approval of this realty group. read more