Evergreen has been managing a condo that I rent out for the past 3+ years and I have had no complaints. I don't live in Austin anymore, so it has been great having them handle my property. So far, I have had them list/show/find tenants 2x, manage communications with the tenant, assist with HOA requests, and fix a few minor repairs. Every month I get a detailed breakdown of any repairs or expenses from my property and email responses have also been very fast!! If you're looking for someone to manage your property, I would not be discouraged by the bad reviews, as they look to be mainly from renters and specific complaints about the property they chose to rent? read more

If I could rate a zero, I would. Some issues were partially resolved, but when I raised concerns, I was blamed. Requesting to speak with a supervisor led to false claims of being a supervisor. I have lived in my current residence for over 6 years, and since the change in management, it has been a nightmare. Despite promises, my air conditioning has never been properly fixed, what ever it is outside in the summer its what it is in the house or upon lease renewal promised of carpet cleaning never happen. We paid out of pocket to have it done. Recently, a technician came to realign a door due to mechanical problems, but now they want to charge me $250. No manger/ supervisor will ever reach out to resolve the issue Before renting I advise you to rethink this company. read more

My husband and I have been trying to connect to anyone regarding the condition of the home we were supposed to move into on 10/13. The walls are wet, bubbling and crumbling. There is mold throughout the fridge and freezer. On top of the conditions of the physical structure of the home, there are cigarette butts inside the closets, a used razor and a pair of wet underwear. No one has emailed us, called us or followed up with any of the listed concerns and the phone number listed continues to end calls- despite waiting on hold for 7 mins. The lack of communication, access to any assistance either phone call, email or messaging, lack of professionalism and genuine care is not what anyone would ever want in a landlord read more

They are beyond racist when it comes to dog breeds. If you have anything other than a labrador, doodle, golden retriever, or a small dog you will be denied. read more

If I could leave ZERO stars on this review, I would. This company wasted 4 weeks of my time while I was attempting to secure a property that I was approved for only to have it rented out to another applicant prior to my scheduled move-in day. I went on a cruise and when I returned I called, texted, left messages in the portal they opened up to me, only to finally get someone on the phone 3 days later to be told the property was leased to somebody else prior to my move-in date. What a low life company. No one has reached out to me since I left texts or portal messages. Radio silence!!! No way to run a reputable business. ALEX needs his azz whooped!!! read more

I called them inquiring about rentals (the number on the website directed me to them) and the woman on the phone was incredibly rude. I assumed the number that was on the actual website was for this particular rental complex but apparently, it's for the entire property management that's not even located in TN. They own a bunch of properties all over the US! I kindly had to remind her that this was the number I found on the website TWICE because she was copping an attitude when I kept referring to "The Retreat at Finch Branch." She spoke over me and told me to stop where I was at because she had no idea what I was talking about. Then she complained that the way I started the phone conversation (which I literally said "hi, I'm inquiring about rentals at The Retreat at Finch Branch and wanted to ask a few questions since I don't see any pricing listed on the website") was confusing and made it sound like I was calling the wrong number. I have zero back bone and am very kind on the phone so this made me take a step back and think whether or not I should go with this company for renting. She was so nasty towards me that I almost hung up on her but again, zero back bone. She again, started berating me about how I keep saying "the retreat, the retreat" and went off on me for a good minute, ending it with "well now we figured it out." She harshly told me that there's no availability and I asked her if there would be any rentals opening up in the next few months and she told me to go to Evergreen Live and look because there's rentals popping up every day and sarcastically ended the call "good luck with your rental search" and hung up. If this is who is advertising your properties, I really don't want to know who is working on the premises. Anyways, I did look on their website and they had one property listed for this particular area that I was originally inquiring about. Not only was this woman insanely rude, she also lied about the rental not being available. Again, I'm extremely kind when I speak on the phone and have never ever given anyone attitude (including health insurance issues, we all know how that can be). I was shocked by her treatment towards me. Because of how I was spoken to on the phone, I have zero desire to give this company any money. read more

This place stinks. The pictures on the website are all 10 years old. They took weeks and months to fix. Holes in ceiling, holes in wall, sewer clog, yard is a mess. Flaky, flaky flaky. Don't rent from here. read more

Evergreen Property Company - Property Management Near Me - Austin, Texas

Honestly, I can't believe that as I write this the company's rating is 1.8. Were zero stars an option, I believe all reviews should average around, well, zero. As it is, 1.0 seems more like it. As a resident of one of their managed properties, they've tried to steal money from me by adding bogus charges to my account in three of the first four months of residency (all evidence is documented). Only by my many, frustration-laden communications over several weeks each time was I able to have them remove those charges and admit their error. More recently, they have failed to provide an inhabitable environment as the HVAC unit fails to cool the home in the Arizona heat below 81 to 82 degrees, regardless of the thermostat setting. This issue has been going on all summer and has been communicated to them frequently. They eventually sent an HVAC tech to inspect the system who reported that the system is operating normally and that the cooling issue must be related to something other than the system (as it should cool a house of this size, according to them). In fact, they've sent a technician four total times from two different HVAC companies, two of whom inspected the insulation in the home and reported it to be adequate. Still, every time they send a tech they close the issue as having be addressed, while the temp is still above 80 degrees and they have not given one response to the issue of the electrical energy expense I'm incurring due to an HVAC system running almost 24-7. read more

Evergreen Property Company - Property Management Near Me - Austin, Texas

Worst decision ever made. $2800 deposit and took $2000 for cleaning even though we hired a cleaner. And charged us an extra months rent even though we showed bank statements showing we paid. If i could give zero i would. read more

My experience with Evergreen has been far from pleasant. I've never stayed anywhere where I've submitted so many maintenance requests that I am now on a first-name basis with the staff. It seems that management only pays attention to my repeated requests for service when I mention involving a legal solicitor and threaten to take action. This house is not worth renting. The pictures online do not accurately represent the property you will receive; it feels like a bait-and-switch. Be cautious when considering a home with this company. If you encounter an emergency, don't expect same-day service; you should be prepared to wait 2-3 days for any assistance. We had raw sewage back up into the house two times, mid-day Friday, called for emergency, and nobody showed up till Monday morning. The backdoor does seal the weather during a hard rain, allowing rain water to flood the kitchen area, also allowing snakes to get into the house. Black mold in the bathroom, if you have asthma, this is not the place for you. If you're looking for a shock and awe, stepping into the backyard, there are live wires on the ground that will get your heart pumping. It's a real eye-opening experience. read more

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I strongly advise caution when dealing with Evergreen Properties and their management team. They are consistently unorganized, unaccountable, and seem to have little understanding of basic management responsibilities. Communication is poor, deadlines are missed, and it often feels like you're dealing with amateurs who don't know what they're doing. Definitely not a company I would recommend to any homeowner or HOA looking for reliable management services. We will make our enemy out of your HOA board read more

Genuinely awful company. HORRID customer service, bad pricing, value is a joke. You can't BEG these people to rent one of their garbage properties, because no one will contact you! All I've heard is horror stories. STAY AWAY. read more

If I could give no stars, I would. We have been without running water for weeks! Weeks! No water - hot or cold. They have been notified everyday, everyday and no response, no help! read more

Ever since Evergreen has taken over ownership of my rental property my rental property has gone down! I have went without hot water for weeks and now my sewer has been backed up for weeks and all my pipes in the basement are leaking. They are horrible at sending someone out to fix any issues. Please stay away from this company. I am based in St. Louis, Mo read more

worst company I ever rented from never ever again. Money hungry and they don't do any maintenance ever.

This company is not easy to get in contact with. I have not been here two weeks and there is issue after issue. My air is now not working. It was 80 degrees this weekend. I have put in countless work orders, reached out multiple times for a supervisor with no help. They sent out an intoxicated worker who was not the man on the work order to fix my stove. I offered to do a video call to show them this rusted stove and they closed the work order. I have not been contacted by any supervisor and will be seeking legal action. This is truly ridiculous. Something is wrong everyday. There was no inspection or cleaning upon my move in, no grass cit and no appliance check. They took my money with no issues. read more

0/10 Do not recommend renting from this company. Signed our lease and moved in the same day. The HVAC unit wasn't no working , we called them. they were giving us the run around. after letting them know it was 89 degrees in the home and it was the same temperature outside. we were not about to stay in the home for almost 3 weeks. we were staying at a hotel with our kids. once it came time to speak about concessions since we weren't able to live in the home since the first day. of course they gave us the run around and was still expecting a full payment and slow at the feet on handling the request. read more

We'll never rent from this company again. We lived in the house for four years - when we moved out, they kept our deposit, charged us for $500 to replace two rusty, 30 year old sinks that had rust on them when we moved in. They charged us for paint and carpet when it should have been wear and tear, charged us $370 for "professional house cleaning" when the house was cleaner when we moved out than when we moved in. Be sure and take lots of pictures when you move in, I don't feel like they treated us with honesty. read more

Taking care of the people renting from them. Making sure that things are done on a timely manner

We were picked up a month ago by evergreen live. I have to say I have aways paid my rent early even up to 2 weeks. I have never been late on a payment so recently I had the misfortune to be one of the FE working without pay during the shutdown. I reached out 2 weeks early to ask about any possible payment plans on the rent at one point I was told to send proof of where I work and that Im furloughed working without pay mind you this was after a full week of calling and emailing with no response. I get ahold of someone a few days before rent is due and assured they would reach out after looking at the stuff I submitted, I have called numerous times in the past 4 days no person on the other end, left multiple voicemails and was emailed today and told they dont do payment plans and to call them when I can. Mind you I was told by an agent a week prior they did offer it.. I just tried to call during business hours mind you and again 3 hours of no one on the other end. This is not a great first impression with this company and I have already heard from neighbors they have left the without a usable bathroom and with mold issues. BEWARE​​ read more

this is absolutely the worst experience I've ever encountered. They are so slow with responding to anything. I've had multiple issues since I moved in here since the beginning of September and has not had any any of my show no empathy when it comes to their residence, I will say I was full by the and the the property however, it was just a foco façade however, there are several issues that have still not to this day been addressed we have had that is still needing be resolved. We have had ongoing with the AC not to mention the replacing of several have not been done the AC unit which is still not working properly and let's just not state the obvious of the electrical we're having to where we have a live wire in our backyard and they have yet to do it that is currently sparking. I have had the city of Mesquite come out several times regarding this problem. This property has failed the city inspection for the past two years and it still cannot have sent someone out here to look at the foundation to find out that the foundation has slipped and it has now a water main leak and this was told them on Friday and as of today's date January 29 is still has not been addressed and no one has came out I have spoken to several people who was very and blatantly lied on the phone. Then she told her manager Kim that they offered my family a new residence which they did they have been telling of last year that they were going to relocate us to a new home and provide us with homes to search and look at which, as of date they still have not done. They are not willing to pay for any medical bills that have been occurred due to the living health conditions in this home, which is causing constant health do not rent from Evergreen live they are a piece of shit and they don't care about any of their residence. I will attach several pictures of the home from the time I moved into what I am dealing with to this day read more

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So ironic that a post was made 16 hours ago, as I challenged Evergreen to look at how poor their ratings are just a few days ago. This place is a joke!!!! They do not complete repairs, only put a bandaid on a situation that needs to be fixed. Stay away from this management team at all costs! read more

I am writing this review to highlight Jeff, a lead contractor on Evergreen's maintenance team. He has been responsive and helpful in fixing some of our plumbing issues since we moved in a week ago. His attention to detail and commitment to finishing the work correctly and efficiently are professional, responsible and knowledgeable. Jeff has made our transition into our new rented home much smoother! I am grateful for him and feel relieved knowing that he is part of the Evergreen team as he is experienced & qualified to fix home repairs. read more

Terrible, dishonest, not trustworthy company. We rented a home with them in Avery Ranch for a short term lease, they gave us the home in an unacceptable condition, carpet stained, uncleaned, etc. When we returned the home, they had the nerves to hold the deposit back for carpet as they would need to replace it.. carpet was 15 years old and already had stains on it before we took over, luckily we had pictures of the carpet we took and after a month of going back and forth with them they refunded our money for the carpet piece.. they however kept 715 of our deposit in a dishonest way, we had professionally cleaned the home by outside cleaners for over 8 hours- they keep the house cleaning deposit and pointed out a piece of hair and bobby pin. Stay away from this company all together. The most unethical, dishonest and unprofessional all around. read more

Avoid rentals from this company at cost. They do the bare minimum and charge for ridiculous stuff when you vacate. The exterior and windows were filthy when we moved in. Wood was rotting on the exterior. They don't do anything to upkeep. Then they asked for insane amount of cleaning and withheld a third of our deposit. Every email involves 6 people. They never fixed the blinds and then billed us. Horrible experience. read more

The absolute WORST living experience I have ever encountered! They are so slow with responding to anything, I have had MULTIPLE ISSUES since I moved in, and there seems to be no empathy when it comes to their residents. I will say I was fooled by the newness and promotions of the property; however it is just a facade. I have faced so many mechanical internal issues with this home and have had to rely on friends for support! It has gotten so bad that I am breaking my lease WAY ahead of schedule just to improve my mental health and release myself of this hellish ordeal! Please do NOT let these "homes" fool you. I have faced SEVERAL issues, from not having hot water to the AC not working; not to mention the backdoor needs to be replaced to keep air, water and bugs out of my house. I could go on and on about this horrific experience living at this property managed by Evergreen Live. At this point though, my mental health, a stable living environment, and working AC is more important! I am counting down the days until I can leave this facade of what they call a home. DO NOT, I repeat, DO NOT lease with this company. Horrible management, complete lack of empathy, and lack of accountability when it comes to their residents. P. S. I only gave one star because it would not allow me to give zero; zero stars would've been too generous. read more

Still have issues with this company! Fence is falling down and had to call to get it fixed! They sent someone out but didn't do anything! Stay away from this place!! I found out they are making the tenant pay for what the homeowner is responsible for! I feel sorry for the tenant! Homeowner is an idiot from California! They don't care about this property and the poor tenant takes the hit! If they wanted home maintenance responsibility they would probably buy a home!! Tree branches are falling again and the have two dead trees that are a fire hazard! I hope they get these issues resolved! read more

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The absolute WORST living experience I have ever encountered! They are so slow with responding to anything, I have had MULTIPLE ISSUES since I moved in, and there seems to be no empathy when it comes to their residents. My townhome has been inhabitable for a total of 16 days out of the 3 months I have been here. I will say I was fooled by the newness and promotions of the property; however it is just a facade. I have faced so many mechanical internal issues with this townhome and have had to rely on friends for support! It has gotten so bad that I am breaking my lease WAY ahead of schedule just to improve my mental health and release myself of this hellish ordeal! Please do NOT let the "new townhome" fool you. I have faced SEVERAL issues, from not having hot water to the AC fuse not working; not to mention the gunshots i hear on a frequent basis and the fact that a homeless man was asleep on my front walk way. Maybe if the gate was ever working properly, there would be a stronger sense of safety. There is also a sinkhole on the road and the road is completely damaged on the street! I could go on and on about this horrific experience living at this property managed by Evergreen Live. They are charging me thousands of dollars to break this lease, which I think is unfair due to the negligence Evergreen Live has shown in regards to my move-in and to my tenure here. At this point though, my mental health, a stable living environment, and working AC is more important! I am counting down the days until I can leave this facade of a new community. DO NOT, I repeat, DO NOT lease with this company. Horrible management, complete lack of empathy, and lack of accountability when it comes to their residents. P. S. I only gave one star because it would not allow me to give zero; zero stars would've been too generous. read more

I strongly recommend doing business with Evergreen Property. They are fair and responsive to the customer. Flora is a leader that will set a great example of how to gain the customer's trust. Also, the property I rented from them was very clean. Evergreen followed up with any repair requests immediately. I am so lucky to have been accepted as a customer of Evergreen Property Company. read more

THEY ARE ABSOLUTELY HORRIBLE. I HAVE BEEN IN THIS SAME UNIT FOR 5 YEARS AND THEY HAVE YET TO HAVE MY WATER PRESSURE FIXED. At this point our toilets won't even flush. This is a business that I run out of this ste and they keep saying that it will be fixed and it still hasn't. Other legal measures are being taken at this point. I truly would hate for anyone else to waste their time and money with Evergreen Properties. They are the most unprofessional group of people I've ever done business with. (Wouldn't even give them a 1 star rating.. but had to put something) read more

SLUM LORDS are the words that come to mind when I reflect on my experience living in one of their duplexes since December of 2013. (They made us put down almost $4k before allowing us to rent from them, for $995/mo rent.) Water leaks out of a LIGHT FIXTURE in our kitchen, and despite numerous complaints it has not been fixed. This morning at 6 AM we awoke to POUNDING on our bedroom wall - Their crew prepping the adjoining unit for another poor sucker who rents with them. I would never EVER rent from this company again and can't honestly believe that it is in business. DON'T RENT FROM THEM. Seriously, rent from ANYONE else. Update 3/18/14 - Pipe burst in the adjoining duplex this morning. Water was shut off to the entire unit. They will not be sending someone to fix it until tomorrow morning. We will not have RUNNING WATER for 24 hours. Update 4/22/15 - Leak FINALLY fixed in the light fixture... MONTHS later. We noticed loose tile in the hall bathroom, and behind it was what appeared to be rotting wood. Their contractor came out to evaluate, and said that the entire wall was just shy of falling down. Wall was replaced. The contractor was so nice and replaced the distorted yellowed panel (due to water accumulation) over the light fixture even though they were not instructed to do so by Evergreen. Clearly Evergreen will rent out just any property regardless of how dilapidated it is. To be fair, their maintenance coordinator, Lucy is very friendly, and is as helpful as her resources allow her to be. It appears that they might receive too many maintenance requests from tenants for one single person to manage. I have been asked by them to remove this review, but feel that I would be doing other would-be tenants a disservice by doing so. It's important that they know what they are getting themselves into. read more

Moved into their property at 3606 FM2222 in Nov 2013, moved out May 2015. The price we were paying for the square footage and location was unbeatable. That being said, here is my list of complaints and the reason for my bad review: 1) Before we moved in, we met with the current tenant and the adjacent neighbor. They told us the issues with the place: months ago a family of raccoons had made a home in the conjoined attic (it's a shared wall townhouse) and the stairway reeked of urine. They recently replaced the outside paneling and it's obvious when you compare it to the other rundown buildings in the complex. When we moved in, we put a service request and some of their maintenance guys came and completely replaced all the insulation and AC ventilation in the attic that had been soiled by the raccoons. Better, but the urine smell remained for the rest of the time we lived there because it had soaked into the walls and ceiling. 2) Prior to signing our lease, Evergreen Properties agreed to replace the sliding glass patio door, the dining room window, and the bedroom window which all had mold and moisture between the pains due to a broken seal. When we moved in, only the bedroom window was replaced, although the sliding door and dining room window were marked with HUGE X's in Sharpie, as if they meant to replace them and didn't. When we contacted Evergreen, they claimed the sliding glass was never agreed upon and that the dining room window wasn't replaced because - and this is verbatim what their email said - "in order for you to look out of it, you'd would have to be sitting on the floor. That's why the glass man replaced the top window which is the one you can see through." Um...are you kidding me?! That response was unreal, but they still never replaced them in the 18 months we lived there. 3) When we moved in, there was trash scattered all throughout the wooded area and creek in front of the property. In addition to the trash, there was various shrubbery and debris piled all over the complex and the driveway, as if the landscaper cut the shrubbery, but didn't bother hauling any of it away. After months of requesting that Evergreen hold up their end of the "Landlord's" terms in our lease, I finally gave up. To this day, the trash still sits, a year and a half later. 4) Ants. Ants, ants, ants. IWe noticed small sugar ants populating around the house, started out as a few here and there, but then it became a severe problem. They were coming out of electrical outlets, the dishwasher, everywhere. We ended up throwing out $100+ of soiled food. We treated the inside of our house and Evergreen had pest control spray the exterior, nothing helped. Pest company hired by Evergreen told us that the infestation was in the foundation of the house and the problem would keep occurring until that was taken care of. That was confirmed when our attached neighbor informed us that she was having the same exact issue. Now that we moved out and were awaiting our $1350 security deposit, I finally get the letter in the mail from Evergreen Properties with a check for...$75.38. They sucked almost $1275 from my deposit. According to their report of charges, they used it to pay for: - Cleaning - the house was thoroughly cleaned before we moved out. I've never left an apartment or house I rented dirty because I'm respectful human being and that's what respectful human beings do. Sure, if they hire someone to dig into all the nooks and crannies of the place, I get that, but they sure as heck didn't make it that clean for us when we moved in. Carpet - they replaced the carpet in the entire 1200+ sq.ft. house! They had just put new carpet in for us when we moved in and I had gotten a quote from their recommended contractor to get the carpets cleaned and de-flead since we have a dog and he told me $160. I agreed that the $160 would be taken from my deposit. The carpets were the cheapest I have ever seen in my 7+ years of renting, I would be surprised if they didn't replace them every six months. They showed signs of general wear in high traffic areas, but could have been refreshed with a professional carpet cleaning. I was also told that if they ended up replacing them instead of cleaning, I wouldn't be charged. Paint - They repainted the whole house! It was in near perfect condition, only small holes from pictures and wall hangings. This is getting absurd. De-flea - wait, you replaced all of the carpets, then you still did the de-flea treatment? Again, this was included in the $160 price their contractor quoted me. Slab treatment - I had to Google this one, I've never heard of it. Turns out, it's when you treat the foundation of the home for termites and other pests...except that tenants aren't responsible for termites or the foundation. Currently seeking litigation against them. I'm hoping that they decide to be honorable people and reimburse us the money they owe us and it won't have to go that far. Will update later. =[ read more

Evergreen Property Company - Bogus charges taken from my deposit, see my review for details. These people are guilty of robbing their tenants blind. - Property Management Near Me - Austin, Texas

It always surprises me when I read negative reviews from people who are clearly negligent and upset by their own irresponsible mistakes. My experience with Evergreen over the years has been nothing but professional and friendly. If you simply do your due diligence, there is nothing to worry about. Take the time to read contracts and ask questions for things you don't understand. Simple and easy. If you're not okay with the terms, negotiate or move on to another provider. read more

Unprofessional and slow. Agents do not answer the phone, texting only. Don't work on Friday or the weekend. Took over 7 days to process an application. read more

I have been a tenant of one of their house that they managed from Feb 2013-august 2016. I think they are fair. Since we have rented, there have been various problems for a house that was built in 1999 and Lucy has been responsive in resolving the issues. I had air conditioning problem, garage door opener, and mold. And let me talk about the mold! Our first mold problem was in sept 2014. The air conditioner pipe was leaking in the wall and was causing massive mold issue. WE reported the issue and immediately Lucy had the air conditioner guy came a bust a hole in the wall to stop and repair the leaks. Then the same day the best mold remediation team came and plastic wrap the area up. They double sealed my living room up and worn bunny-suits to enter the isolated place. It was like someone had ebola in my living room. Then after the remediation team left, the air biologist specialist came and tested the air to verify cleanness. After that the remodeling team came and fix up the living room. The whole time we were missing 1/2 of our living room: 1.5 months total?. Unfortunately, we did not get an compensation for that. Our second mold problem was in July 2016. It was in the kitchen's ceiling. We were planning to move out anyway because we were building a house. Since it was in the kitchen, leaking from the old expired air conditioner that had been patched up but never replaced. After Interacting with Lucy and Ruth ( the manager and owner?), the air biologist came and did a quick air test: no black mold. The Mold remediation and air conditioner came and took care of it. We were out of a kitchen and a section of our upstairs around the air conditioner though. Never compensated. After some exchanged of words, Ruth agrees to terminate our lease early and give us our security deposit. When we moved out on August 15 2016, Ruth gave us 100% of our security deposit, 50% of our month of August rent because we moved out early, and an early termination letter. I though that was fair that she was willing to pro-rate our rent for moving out early. In terms of being a property management, they do their job. It is the owner whom I believe is cheap: he refused to fix the air conditioner instead he rather forked out 5-10K out of pocket every time there is a mold issue. He will not compensate anything because by texas law he does not have to compensate anything. read more

FYI: The townhomes on N Hills have had a major RAT INFESTATION since December and they are dragging their feet to get it fixed. I can literally hear them crawling in my walls as I type this. I've sent countless emails to them about this and they just send out some dude to collect the dead bodies and maybe patch up a hole that the rats will chew through in days. They've sent ABC out like three times to inspect the building but they never go with them, it's always some cheap dude who has told us to our face he can't fix everything in this building. We've also l had to deal with the STENCH of a dead rat in the wall FOR WEEKS! So I definitely do not recommend. read more

I have lived in one of their townhouses for 7 years. I have had no real qualms. I think they must have been more lax back then. My BFF just moved in next door and had similar issues with the lease, as well. I have never paid for a repair. They are always friendly and quick to respond, but rarely have I had to call. The only negative is that they just lied to me regarding the increase in my lease. I know my neighbors. I know what they pay. They tried to raise my rent to near what they rent to a new tenant. When I questioned it, they lied to me regarding what others pay that have been here as long. I still was able to talk them down a bit, but I pay a lot more than my neighbors. I think they may have a new owner who is, how do you say, greedy! read more

I've been so impressed with the responsiveness of Evergreen Property Management that I was completely shocked when I came on this site to leave a review and saw negative feedback for them. My experience with Evergreen has been exceptional! Lucy, the person who handles maintenance issues is very friendly and has always sent someone out to fix a problem either the same or next day. I think the previous tenants of the house I'm renting weren't very good at taking care of general upkeep or cleaning. When I moved in I had a list of things that needed to be repaired. Lucy sent two guys out the day after I sent her my list and they repaired everything. I think what other reviewers may not realize is that the property Owner has to approve repairs over a certain dollar amount. So don't blame Evergreen if something major needs to be repaired. I am very fortunate to have an Owner who really wants to maintain the property. On my initial inventory list I noted that there was huge damage to the wood floors in one bedroom. Two weeks later I received a call from Evergreen that the Owner approved a new floor in that room. It looks great! Also, tenants need to actually read the lease documents. Most leases in Austin require "professional" cleaning upon move out. That means you hire a professional cleaning service and send a receipt of the service to the property management company. Based on the other reviews posted on this site, it appears the renters didn't follow the requirements of the lease and that is why they didn't receive their full deposit back. It doesn't matter if you cleaned it well yourself, the lease says professional cleaners. It also says you need to maintain the lawn and trim the shrubs. That's what you should be doing when you live in a house. Renting doesn't excuse you from taking responsibility for your space just because you don't own it. If you are looking at renting a property managed by Evergreen I think you will be very pleased with their responsiveness. read more

We have now lived in a property managed by Evergreen Properties for a year and they have been amazing. Very responsive to every repair request we have had. Professional procedures as far as renewing the lease goes. Any time we have been in correspondence with them, they have been very friendly and kind! I truly have nothing negative to say. Well done Evergreen Properties!!! read more

As a renter I severely pity the owners using this property management company. I have to request work orders multiple times sometimes for months before anything is done. When it is done it is usually in the most half-arsed cheap way possible. They never answer the phone when you call despite every indication of having a full time assistant there when I go to drop off rent checks. They don't communicate whatsoever about ongoing issues, and who knows how much of the disarray on my property is caused by poor management and uninformed owners. No online payment methods, outdated system of physically mailing or dropping off a check every month. 10/10 would never rent a property managed by them ever again. read more