I've had quite a bit of experience with Goodwin and its ownership over the years. While HOAs can generally be challenging, it's valuable to have an established company that has the experience and resources to serve communities responsibly. I would not necessarily question Goodwin's honesty, but I do have concerns that their business practices prioritize revenue generation over proactive, hands-on community management and the quality of service residents expect. My negative feedback is on: 1. What I believe to be Goodwin's predatory fine structure including, at times, for onsite management at certain communities, late assessments and violations. 2. Goodwin's level of service. Internally, it's this good ol boy system of feeding our friends and having a good time. That life comes from clients who trust Goodwin with their community. In my own community we have problems with consistency of landscape maintenance and pool maintenance. The common areas are overgrown for extended periods but they send us notices threatening fines immediately following multiple days of rain. The pool maintenance really needs to improve. The trash is left for weeks-months and smells like somebody died at the pools. The pool itself is cloudy and frequently covered in leaves with items strewn about the pool deck. This does not match the level of service our community pays for. Both are very simple with a little bit of oversight. When they do drives, they would do good to check on the common areas and not just fine owners for minor issues. read more

If you enjoy being transferred, redirected, re-explaining yourself, and slowly questioning whether language still has meaning, this may be the property management experience for you. The customer service process feels less like solving a problem and more like an escape room where every clue leads back to the front desk. At one point I became convinced the goal was not resolution, but endurance. Everyone is very polite, which is nice. Unfortunately, politeness without ownership is basically just professionally formatted stalling. I've learned a lot from Goodwin, though. Mostly patience. Also persistence. And apparently how to become an unpaid internal routing specialist. Would not recommend unless you enjoy administrative side quests. read more

if you are a vendor, beware. You may not get paid for a month. I have dealt with them for a year. They don't answer the phone, either.

This HOA selectively sends out huge fines for complete nonsense like having a dandelion sprouting out of xeriscaping. My neighbors seem to get none of these fines for having the same "issues" and trash laying out for months, though. read more

Slow to get back to you, do not keep you in the loop. Keeps taking your money but doesn't help take care of your property.

I have been extremely disappointed with the management of our HOA and the lack of responsiveness to ongoing issues within the Woodland Hills neighborhood. Over the past several years, there has been a noticeable increase in excessive street parking, including vehicles parked near corners, blind spots, and other areas that create safety concerns for residents and motorists. In some cases, vehicles extend beyond driveways and obstruct traffic flow, creating potential access issues for emergency vehicles. There has also been an increase in damaged, abandoned, and inoperable vehicles remaining on neighborhood streets for extended periods. Despite reporting concerns through the proper channels, little seems to be done to address these issues or maintain consistent community standards. Speeding throughout the neighborhood has also become a growing problem. Residential streets should be safe for children, pedestrians, pets, and residents, yet this issue appears to receive little attention. What has been most frustrating is the HOA management company's attitude when concerns are raised. In my experience, the company is dismissive of homeowner concerns and does not handle criticism well. Rather than acknowledging issues and working toward solutions, they often appear more interested in deflecting responsibility. Unfortunately, my interactions with several employees have reflected the same culture. Customer service has been unprofessional, unhelpful, and at times outright dismissive. Homeowners deserve to be treated with respect, especially when raising legitimate concerns about the safety and appearance of their neighborhood. Enforcement also appears inconsistent. The company seems quick to issue fines when convenient, yet many obvious violations go unaddressed. I have personally observed situations that should have resulted in enforcement action under the same standards applied to others, yet no action was taken. This inconsistency raises serious questions about fairness and accountability. As a homeowner paying HOA dues, I find myself asking what value this management company actually provides. They are about as good as the current White House administration. Based on my experience, this company has fallen well short of those expectations. read more

I haven't seen their contract with the HOA so I'm not sure what they have agreed to but, we have streetlights out, a playscape that features live snakes and a park area with a muddy puddle where a lake and fountain are supposed to be. But by god they are right on top of threatening to fine me for three missing fence pickets on my backyard fence from a storm. read more

This HOA company is in charge of my neighborhood. they put up signs that require you to register to park in the guest spots. This registration requires a house code. It has been 2 months and no house code has been issued but there have been tickets issued for parking in those spots. And there is no way to get a hold of the property manager. I have called over 3 time with no response. read more

Do you enjoy being overly micromanaged with your property that you pay a godly amount of taxes on? (Your grass is 1/16 taller than your neighbor type of bs, etc) How about having random vehicles at all hours of the day sit/drive by your house n take pictures constantly? Documenting every move you make. Maybe you enjoy getting fined without proper notice? Because you love throwing $500 for each complaint at random without proper cause. You must be rolling deep like that. Do you enjoy having questions or complainants without anyone responding to you? Your concerns are not their problem, even if it's safety and security concerns of you and your loved ones. Do you long for a relationship where you pay a huge monthly fee to be gaslit and lied too constantly? Aka no bang for your buck? If any or all of this sounds like a dream to you, then properties managed by Goodwin (esp at Santa Rita Ranch n sister properties) is right for you! Because who doesn't want to lock in a legal contract to own property with a lying, gaslighting, narcissistic type of company?! read more

Easily one of the worst HOA and property management companies I have ever dealt with. Their staff is dismissive, they ignore requests or deflect responses to questions about requests and actual issues for months and months in the hopes that the requests will go away. This company is a PERFECT example of why HOAs should just be completely abolished. My HOA governance clearly states that fences and walls along the border of our property is the responsibility of the HOA. The fences have been eroding away and falling literally off the property. This affects more than 20 homes, and the issue has been raised by multiple property owners for years with little to no movement on correcting the issue. The responses from their agents are, to be quite frank, unprofessional, dismissive, and not helpful or informative. Their own employees don't make ANY attempt to make you think that they are doing anything other than collecting money. read more

This HOA Company is so bad. I've been living in this division for 20 years with no issues from previous HOA, and now we get this company (Goodwin & Company) that doesn't respond to none of our communications. They just want to fine the neighborhood and they don't do their research right. They don't have the correct customer service team. They couldn't provide me with the correct information. It is just so bad overall. read more

Terrible, the local contact never bothers to return my calls, which have numbered maybe three in ten years. They don't bother to send payment reminders, because it "saves money". Whose money does it save, not mine, you are being paid to perform a service. Basically the only thing they do is occasionally have some jackass drive aroudn and take a pic of something like your trashcans and send you a letter about it, now THAT is a waste of money of my money. zero stars read more

Goodwin & Company is the management company for our HOA. We are selling our unit and the title company requested a resale certificate and letter showing our account is in good standing from Goodwin. They are charging $495 for these items. I did some research and the resale certificate cost per state law is $375. They are charging the additional $120 for the letter of good standing. This seems like nothing more than gouging us to get around complying with state law. There is no way to justify a $120 charge for a letter of good standing. To add insult to injury, when I paid the invoice on line, they are charging an additional $19.80 "conveneience" fee. I understand there should be a charge for services provided, but these charges feel egregious. In our years living in this condo, the services and management from Goodwin has been inconsistent, and in some cases, terrble. If you are a member of a condo board and are even considering using Goodwin & Company, be wary. read more

I would not rent or buy anything that Goodwin is affiliated with or manages. I bought a condo in Forest Creek, and you can never get a hold of anybody at Goodwin, and the HOA president and chairs do absolutely nothing here. When I first bought, the grass was well maintained, and the property looked very nice; now it looks like it hasn't been watered in 9 months. I also have a huge crack from where the buildings are settling, and I cannot get anybody from Goodwin to contact me. This is absolutely the worst property management company I've ever worked with read more

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Can I give Goodwin ZERO stars? That's what they deserve. They managed my HOA for several years. The property manager was ineffective, non-responsive, incompetent, and was only able to provide lip service. The Goodwin Company management was also ineffective and provided only lip service. Every exchange was negative. After living with this company for several years, I do not understand how they remain in business. read more

I found Goodwin to be an over burdensome. They over manage and I was constantly being "cited" for ridiculous things, like my trash can was on the street the morning after pick up day. That cost me $50. It was non-stop harassment. My next door neighbor also experienced over burdensome monitoring by the HOA. I hope my next home is not subjected to Goodwin. read more

Our condo association in Georgetown began using their services in April of 2025. First issue is with their payment and community portal. It's called Town Square. It is clumsy. The worst part of the software is the message center does not work. If you want to communicate with Goodwin, you have to type a request and select a specific topic. IE: maintenance request. Second, we are on our second assigned property manager in 6 months. This one, according to our board president, is "more responsive ". Same spiel we got on his predecessor. Our association only has 50 units. The rank and file homeowner is made to feel Goodwin is doing us a solid because we are small complex. New property management rep's excuse for not being prepared prior at recent COA meeting, "I have 13 other properties to oversee." Well...my $219 monthly assessment could care less. Take it up with your Goodwin boss if you're stretched too thin. Goodwin is not an impressive organization...but, after all, they're just doing our little 50 door complex a huge favor...If you have a say in selecting a property management group, shop hard. read more

The Goodwin and Austin Property Real Estate Company helped turn the HOA and property management around by bringing in better organization, clearer communication, and a more hands-on approach. By getting finances back on track, staying ahead of maintenance, and being more responsive to homeowners, they created smoother day-to-day operations and a stronger sense of trust in the community. The result was a more stable HOA and a noticeable improvement in how the property is managed overall. read more

Susan Wright is the project manager for Miralomas in Boerne. She makes commitments and never follows through. Pool issues, high weeds along roadways, road repairs needed, and much much more. Have submitted at least 20 complaints on Town Square and most get closed without resolution. I have ask that my complaints be reviewed at a high level in Goodwin and Company but it never happens. I hear the developer likes her but actually for Homeowners here she's incompetent. Wake up Goodwin and respond to home owners. I'd like a meeting with your COO. I expect this review will be like all others. Trashed There's currently 2 open request on Town Square. READ THEM Company has more interest in development than home owners read more

They never return calls, no matter how many messages. They are shady and they are nothing but a money grab organization. When people talk about bad HOA companies that take sweet little old ladies houses for A $12 violation, this could be them. If you are thinking about buying a home that uses this company, rethink your choice. Total GARBAGE. read more

Atrocious property management company. Likes to send out non-compliance notices to us when our neighbors haven't picked up their trash bins and they try and claim it's ours. Not a fan of this sloppy company. read more

Company does not respond to complaints. Residents have to notify coding department on own and notify city of damage and repair done by contractors. Of course they want a raise regularly . I think homeowners have the right to be reimbursed when they do this companies job. Personally had to have streetlight repaired when wires were cut by contractors had to have easement grass replaced after contractors dug it up. Where was Goodwin sitting in the office drinking coffee. Useless company read more

If you have this property management right now, do your HOA a favor and run! This company fabricates and pads things to make it look like they are doing a job. When ask for transparency, they send fake documents. They add themself on an auto payment which our association asked to stop and they never did. They smile on your face and say they would do anything for the HOA. But what they don't tell you is that for every letter they type and send or email, invoice,calls, or even third party who does the work they charge you extra. Don't be fooled and hired this company. Go self governing that it's the best way to improve your community. read more

Queene Elisan was very helpful, helping me work with them on a billing issue my sister had. She was professional, courteous, and very pleasant to deal with. I'm having to help my sister after the death of my brother-in-law and Queene was respectful and made this much easier to deal with. Thank you Queene. read more

Useless, unprofessional, bullies. That's what they are. Some examples of how they communicate when you question their self-appointed authority over your HOA. See screenshots. I cannot stress how I would never live in another Goodwin management property again. They don't rule over us, we are their customers. It's quite sad & disappointing that they have that confused. read more

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Worst HOA company I have to deal with which is making me regret buying house with this shit HOA. I was fined for $25 for trash can outside for few days because I was out of town. I'm okay paying the fine but they added additional certified mail fee fine of $25 more, don't know what it is about, no communication around it, and they are saying that it is hard cost to community. HOAs shouldn't be sending us certified mail and asking us to pay for it. Also, certified mail costs about $5, they are charging $25. Seems like another way for them to collect double fine. read more

Goodwin & Company - Double the fine with certified mail, which no HOA should be sending a home owner and asking us to pay. - Property Management Near Me - Austin, Texas

I am simply disappointed with the customer service and lack of communication with this company. A fence was taken down without my consent and I was fined during the time it took to put up a new one after a significant storm that affected many other residences. Despite numerous attempts to contact local management and rectify the situation no one returned my communication locally. This is certainly not the sign of a company that values it's customers. read more

Terrible. They made an inaccurate accusation against us as homeowners. When contacted to question them about it, we did not get a response at all. Can't believe we actually pay them as a neighborhood. read more

As a homeowner these people are the worst. The constant lying, promising, not returning phone calls or emails. They do everything they can to prevent you from knowing when your HOA board is meeting. Their job is to attempt to keep you away from your HOA. Our neighborhood looks worse that it ever did in all of the years I've lived here. They refuse to keep up maintenance. Just awful. read more

New to Austin, I leased a house that was "managed" by this company. As I decided to purchase another house after becoming familiar with the area, I gave notice that I was not planning to renew. I moved out as stated and according to the terms. The new tenant literally moved in the day my lease ended, leaving no time for professional cleaning to be done, yet they deducted $500 from my deposit for "cleaning." This was an older house that had had no improvements to freshen it up, but I nevertheless left the house impeccably clean. Every surface had been scrubbed. The property manager was clearly lying about hiring any professional crew, and as the house was left clean and undamaged, this should have come out of the pocket of the landlord as part of their normal maintenance expenses. (I've been a landlord myself.) It was obvious they simply pocketed the $500 and did nothing. But while the cleaning issue was annoying, it was truly galling when I started receiving demand notices from this property company for rent payments when (1) my lease was legally over (2) another tenant was living there (3) we had already concluded any business or contract between us. They sent demand letters for three months, though I contacted them several times to remind them that the lease had expired and I had moved out with proper notice. They agreed every time I called that they were in the wrong, but continued to send me monthly demands for rent. Then they sent a letter stating they were going to sue me for unpaid rent for every month to the present. This was insane, as, again, I had paid 100% of the payments required by my lease, given proper notice, moved out, had (most) of my security deposit returned, and they had another tenant living there subsequently. I had even called them three or four times to inform them of their mistake, and each time they had admitted they were wrong to send the letters, each time blaming it on a "new employee." When I received the threat to sue, I called again, and asked the property manager to explain himself. He told me I had no right to use an upset tone of voice while talking to him. This was truly the most incompetent and unethical company I have ever dealt with. I should have just let them take me to court. They probably would have had to pay sanctions. read more

They say that they can be contacted via Town Square but they have never responded to the requests I have made on that app. They also have not returned phone calls. Several days before the below freezing temperatures of January '24, the message on Town Square (which was set up for communication with Goodwin and Co.) stated that the HOA was "wrapping landscape and pipes." So I waited until the day of the freeze for them to wrap my outdoor faucet and protect the the community landscaping in front of my patio. They did neither. If Goodwin and Co does anything at all, they need to list it for all to see because everyone I talk to says they don't do anything. read more

I wish I could give them a zero. Worst property management company I have seen. Goodwin and Company was the HOA management company for my neighborhood up until September of this year. Back in March, I filled out an HOA request for a basketball goal in my front yard and after review, Goodwin requested that I move the request for the basketball goal to the backyard. I didn't have final decision and was working through different options with my wife and then realized hadn't provided a response after I found out in September that they are no longer representing our HOA. The new HOA management company advised that I would need to have Goodwin refund the $150 fee and then I would have to reapply with the new management company. Goodwin is playing dumb and saying they don't have access to this because they don't represent us anymore, but I was never informed that this was closed or that I had any certain amount of time to respond to their revision request. They are now refusing to refund my application fee because it has been "too long" but cannot provide anywhere that there is any guideline for response time. They also charged us for September HOA dues when they new company was already in place so I'm hoping to get a refund for that as well. I feel that they are taking advantage of the situation because they no longer represent our neighborhood. Additionally, Goodwin happens to manage my HOA at my rental property in Temple, Texas. Last year they fined me (over $1,000) for "past HOA dues" in late fees. When I contacted them, they said they had been sending out the HOA dues invoices to my rental property, not my address on file in Austin where I live. I asked my tenant and they said they had not received any of these invoices. All the while, Goodwin was sending me emails about other business and events going on in the neighborhood so they could have contacted me that way as well if I had missed any payments. I feel that Goodwin is using shady business tactics when it is in their favor to take advantage of homeowners and would like this investigated. read more

I wish no stars was an option. I voted for this management company and have done nothing but regret ever since. They do not actively manage. They have made illegal changes to the way my hoa has run for 50 years. Do not trust any managers or their managers. Every manager I have encountered is inept at best. This is not a joke. If you are considering Goodwin run, do not walk away!! read more

I would give them a 0 star rating if I could. Basically, this company is letting our HOA Board mismanage funds. They hired a person for $2400 a month ascaretaker of property. All this person did was blow leaves and mow non existent grass. He did some sloppy word and paint jobs. Goodwin was letting the HOA Board hire a roof company for roof repair for $370k when the roof was repaired only 7 years earlier. I was in the Board and was kicked out because I would approve the repair without 2 more quotes. Stay away from this company. It's a heaven for corrupt HOAs. June 29, 2021 More updates. A resident sued our HOA and got $5000 as the result of a lawsuit. It turns out that the President was living at the address of the person who sued. I have asked Goodwin but they refuse to tell me if any conflict of interest was breached. Furthermore, our HOA has hired another 'caretaker'. He is getting paid $2500 to $5000 a month for miscellaneous tasks around the community. I asked Goodwin to explain. They tell me that I need to open a request by certified mail to find out what this guy is getting paid for. Again, no bids were requested for things that need to be fixed but a 'caretaker' hired. One board member owns 5 properties with his partner. I asked Goodwin how they maintain transparency by making sure that board members don't channel funds to their units. Goodwin tells me that it's the board job to direct funds where they wish and that Goodwin doesn't tell the board what to do or where to spend. So if you have a community like ours where most owners are away and have renters that don't speak English, the board can stay how long they wish, have a girlfriend sue the board for their own unit, hire a company for roof repair, fight the older insurance with HOA money to pay that roofing company (that roofing job is still not approved by the blessings of God) and have miscellaneous caretakers given thousands per month with the property in still dirt poor shape. Stay away from Goodwin until you are a board person that doesn't want any supervision for what they do. read more

Goodwin & Company - Threat from Goodwin. - Property Management Near Me - Austin, Texas

Does not respond to inquiries, and also is terrible at handling violations. I received a picture of brand new grass that I planted in my yard, and they said it was weeds and fined me. And there is no way to talk to anyone about it, there is no appeals process, it's an authoritarian company that will take your money and do nothing for you. read more

This company is great and addressed all my concerns in a professional and timely manner both on the phone and via email, but I have been trying to do a deed violation with the link sent via email, and through their website for about 3 months now, and your website seems to be having issues overall. I would like for someone to please fix the website issues with links being sent via email and direct website so that we may have access to it a lot better. Thank you. read more

This company is a rip off, first they want you to pay the hoa online and charged you a "convenience" fee, if you don't want to pay the "convenience" fee you have to drive all the way to Austin, to pay, or if you want to send a check you have to use the usps services, which you have to pay. I could give this thieves less than one star, 0.0000000000000000000001 stars, but unfortunately I don't have the option read more

I am going to repeat.. Our community looked like the picture 80% of the time while Goodwin was there... the two additional pictures were taken in Jan and April... Goodwin got paid until the end of May at least... Not only that our owners including myself has informed the most obvious to Goodwin on so many occasions including informing that Chris H himsel... I have been around at least 10 years never witnessed this kind of filth there.. All the trash and pool were being cleaned up right after Goodwin left.. Like Chris said Goodwin was not able to find a vendor to pick up trash but they still took our payment... Why did Goodwin sign up to manage our community if they were that scared for their safety.....?????? read more

Goodwin & Company - Picture taken Jan 2nd - Property Management Near Me - Austin, Texas

Katie Balentine, our representative, and evidently the only person we can contact for help, does not respond to requests. This company is terrible, and instead of dealing with their paying customers, prefers to route you around of call centers, before bringing you back to Katie's full mailbox. They charge you for things you did order, then try to ear you out instead of dealing with it. read more

Community Manager Jamie Simpson declined my request for a credit waiver without discussing it with community leaders (homeowners). When I made this complaint to Jordan Hernandez, he told me to "govern myself accordingly" while also making blanket statements that alluded to legal action if I didn't step in line. Believe me, I did, when Jamie Simpson tried to join our community and "homeowners only" Facebook group - which clearly required her to enter in answers for three questions - including her address, which she fabricated. The majority of the community wants Goodwin & Co. out. We want to dissolve our partnership. WE hired YOU to do a service, not treat us like inmates or sneak around into Facebook groups. It's also important to note that Simpson blocked me on Facebook, then quickly changed her profile photo. It's not worth it, guys. I insist that YOU govern yourselves accordingly. read more