The Goodwin and Austin Property Real Estate Company helped turn the HOA and property management around by bringing in better organization, clearer communication, and a more hands-on approach. By getting finances back on track, staying ahead of maintenance, and being more responsive to homeowners, they created smoother day-to-day operations and a stronger sense of trust in the community. The result was a more stable HOA and a noticeable improvement in how the property is managed overall. read more

This HOA Company is so bad. I've been living in this division for 20 years with no issues from previous HOA, and now we get this company (Goodwin & Company) that doesn't respond to none of our communications. They just want to fine the neighborhood and they don't do their research right. They don't have the correct customer service team. They couldn't provide me with the correct information. It is just so bad overall. read more

Do you enjoy being overly micromanaged with your property that you pay a godly amount of taxes on? (Your grass is 1/16 taller than your neighbor type of bs, etc) How about having random vehicles at all hours of the day sit/drive by your house n take pictures constantly? Documenting every move you make. Maybe you enjoy getting fined without proper notice? Because you love throwing $500 for each complaint at random without proper cause. You must be rolling deep like that. Do you enjoy having questions or complainants without anyone responding to you? Your concerns are not their problem, even if it's safety and security concerns of you and your loved ones. Do you long for a relationship where you pay a huge monthly fee to be gaslit and lied too constantly? Aka no bang for your buck? If any or all of this sounds like a dream to you, then properties managed by Goodwin (esp at Santa Rita Ranch n sister properties) is right for you! Because who doesn't want to lock in a legal contract to own property with a lying, gaslighting, narcissistic type of company?! read more

Easily one of the worst HOA and property management companies I have ever dealt with. Their staff is dismissive, they ignore requests or deflect responses to questions about requests and actual issues for months and months in the hopes that the requests will go away. This company is a PERFECT example of why HOAs should just be completely abolished. My HOA governance clearly states that fences and walls along the border of our property is the responsibility of the HOA. The fences have been eroding away and falling literally off the property. This affects more than 20 homes, and the issue has been raised by multiple property owners for years with little to no movement on correcting the issue. The responses from their agents are, to be quite frank, unprofessional, dismissive, and not helpful or informative. Their own employees don't make ANY attempt to make you think that they are doing anything other than collecting money. read more

Can I give Goodwin ZERO stars? That's what they deserve. They managed my HOA for several years. The property manager was ineffective, non-responsive, incompetent, and was only able to provide lip service. The Goodwin Company management was also ineffective and provided only lip service. Every exchange was negative. After living with this company for several years, I do not understand how they remain in business. read more

I found Goodwin to be an over burdensome. They over manage and I was constantly being "cited" for ridiculous things, like my trash can was on the street the morning after pick up day. That cost me $50. It was non-stop harassment. My next door neighbor also experienced over burdensome monitoring by the HOA. I hope my next home is not subjected to Goodwin. read more

Our condo association in Georgetown began using their services in April of 2025. First issue is with their payment and community portal. It's called Town Square. It is clumsy. The worst part of the software is the message center does not work. If you want to communicate with Goodwin, you have to type a request and select a specific topic. IE: maintenance request. Second, we are on our second assigned property manager in 6 months. This one, according to our board president, is "more responsive ". Same spiel we got on his predecessor. Our association only has 50 units. The rank and file homeowner is made to feel Goodwin is doing us a solid because we are small complex. New property management rep's excuse for not being prepared prior at recent COA meeting, "I have 13 other properties to oversee." Well...my $219 monthly assessment could care less. Take it up with your Goodwin boss if you're stretched too thin. Goodwin is not an impressive organization...but, after all, they're just doing our little 50 door complex a huge favor...If you have a say in selecting a property management group, shop hard. read more

I would not rent or buy anything that Goodwin is affiliated with or manages. I bought a condo in Forest Creek, and you can never get a hold of anybody at Goodwin, and the HOA president and chairs do absolutely nothing here. When I first bought, the grass was well maintained, and the property looked very nice; now it looks like it hasn't been watered in 9 months. I also have a huge crack from where the buildings are settling, and I cannot get anybody from Goodwin to contact me. This is absolutely the worst property management company I've ever worked with read more

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Atrocious property management company. Likes to send out non-compliance notices to us when our neighbors haven't picked up their trash bins and they try and claim it's ours. Not a fan of this sloppy company. read more

Susan Wright is the project manager for Miralomas in Boerne. She makes commitments and never follows through. Pool issues, high weeds along roadways, road repairs needed, and much much more. Have submitted at least 20 complaints on Town Square and most get closed without resolution. I have ask that my complaints be reviewed at a high level in Goodwin and Company but it never happens. I hear the developer likes her but actually for Homeowners here she's incompetent. Wake up Goodwin and respond to home owners. I'd like a meeting with your COO. I expect this review will be like all others. Trashed There's currently 2 open request on Town Square. READ THEM Company has more interest in development than home owners read more

They never return calls, no matter how many messages. They are shady and they are nothing but a money grab organization. When people talk about bad HOA companies that take sweet little old ladies houses for A $12 violation, this could be them. If you are thinking about buying a home that uses this company, rethink your choice. Total GARBAGE. read more

Company does not respond to complaints. Residents have to notify coding department on own and notify city of damage and repair done by contractors. Of course they want a raise regularly . I think homeowners have the right to be reimbursed when they do this companies job. Personally had to have streetlight repaired when wires were cut by contractors had to have easement grass replaced after contractors dug it up. Where was Goodwin sitting in the office drinking coffee. Useless company read more

If you have this property management right now, do your HOA a favor and run! This company fabricates and pads things to make it look like they are doing a job. When ask for transparency, they send fake documents. They add themself on an auto payment which our association asked to stop and they never did. They smile on your face and say they would do anything for the HOA. But what they don't tell you is that for every letter they type and send or email, invoice,calls, or even third party who does the work they charge you extra. Don't be fooled and hired this company. Go self governing that it's the best way to improve your community. read more

Queene Elisan was very helpful, helping me work with them on a billing issue my sister had. She was professional, courteous, and very pleasant to deal with. I'm having to help my sister after the death of my brother-in-law and Queene was respectful and made this much easier to deal with. Thank you Queene. read more

Worst HOA company I have to deal with which is making me regret buying house with this shit HOA. I was fined for $25 for trash can outside for few days because I was out of town. I'm okay paying the fine but they added additional certified mail fee fine of $25 more, don't know what it is about, no communication around it, and they are saying that it is hard cost to community. HOAs shouldn't be sending us certified mail and asking us to pay for it. Also, certified mail costs about $5, they are charging $25. Seems like another way for them to collect double fine. read more

Goodwin & Company - Double the fine with certified mail, which no HOA should be sending a home owner and asking us to pay. - Property Management Near Me - Austin, Texas

I am simply disappointed with the customer service and lack of communication with this company. A fence was taken down without my consent and I was fined during the time it took to put up a new one after a significant storm that affected many other residences. Despite numerous attempts to contact local management and rectify the situation no one returned my communication locally. This is certainly not the sign of a company that values it's customers. read more

Useless, unprofessional, bullies. That's what they are. Some examples of how they communicate when you question their self-appointed authority over your HOA. See screenshots. I cannot stress how I would never live in another Goodwin management property again. They don't rule over us, we are their customers. It's quite sad & disappointing that they have that confused. read more

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Terrible. They made an inaccurate accusation against us as homeowners. When contacted to question them about it, we did not get a response at all. Can't believe we actually pay them as a neighborhood. read more

As a homeowner these people are the worst. The constant lying, promising, not returning phone calls or emails. They do everything they can to prevent you from knowing when your HOA board is meeting. Their job is to attempt to keep you away from your HOA. Our neighborhood looks worse that it ever did in all of the years I've lived here. They refuse to keep up maintenance. Just awful. read more

New to Austin, I leased a house that was "managed" by this company. As I decided to purchase another house after becoming familiar with the area, I gave notice that I was not planning to renew. I moved out as stated and according to the terms. The new tenant literally moved in the day my lease ended, leaving no time for professional cleaning to be done, yet they deducted $500 from my deposit for "cleaning." This was an older house that had had no improvements to freshen it up, but I nevertheless left the house impeccably clean. Every surface had been scrubbed. The property manager was clearly lying about hiring any professional crew, and as the house was left clean and undamaged, this should have come out of the pocket of the landlord as part of their normal maintenance expenses. (I've been a landlord myself.) It was obvious they simply pocketed the $500 and did nothing. But while the cleaning issue was annoying, it was truly galling when I started receiving demand notices from this property company for rent payments when (1) my lease was legally over (2) another tenant was living there (3) we had already concluded any business or contract between us. They sent demand letters for three months, though I contacted them several times to remind them that the lease had expired and I had moved out with proper notice. They agreed every time I called that they were in the wrong, but continued to send me monthly demands for rent. Then they sent a letter stating they were going to sue me for unpaid rent for every month to the present. This was insane, as, again, I had paid 100% of the payments required by my lease, given proper notice, moved out, had (most) of my security deposit returned, and they had another tenant living there subsequently. I had even called them three or four times to inform them of their mistake, and each time they had admitted they were wrong to send the letters, each time blaming it on a "new employee." When I received the threat to sue, I called again, and asked the property manager to explain himself. He told me I had no right to use an upset tone of voice while talking to him. This was truly the most incompetent and unethical company I have ever dealt with. I should have just let them take me to court. They probably would have had to pay sanctions. read more

I wish I could give them a zero. Worst property management company I have seen. Goodwin and Company was the HOA management company for my neighborhood up until September of this year. Back in March, I filled out an HOA request for a basketball goal in my front yard and after review, Goodwin requested that I move the request for the basketball goal to the backyard. I didn't have final decision and was working through different options with my wife and then realized hadn't provided a response after I found out in September that they are no longer representing our HOA. The new HOA management company advised that I would need to have Goodwin refund the $150 fee and then I would have to reapply with the new management company. Goodwin is playing dumb and saying they don't have access to this because they don't represent us anymore, but I was never informed that this was closed or that I had any certain amount of time to respond to their revision request. They are now refusing to refund my application fee because it has been "too long" but cannot provide anywhere that there is any guideline for response time. They also charged us for September HOA dues when they new company was already in place so I'm hoping to get a refund for that as well. I feel that they are taking advantage of the situation because they no longer represent our neighborhood. Additionally, Goodwin happens to manage my HOA at my rental property in Temple, Texas. Last year they fined me (over $1,000) for "past HOA dues" in late fees. When I contacted them, they said they had been sending out the HOA dues invoices to my rental property, not my address on file in Austin where I live. I asked my tenant and they said they had not received any of these invoices. All the while, Goodwin was sending me emails about other business and events going on in the neighborhood so they could have contacted me that way as well if I had missed any payments. I feel that Goodwin is using shady business tactics when it is in their favor to take advantage of homeowners and would like this investigated. read more

I wish no stars was an option. I voted for this management company and have done nothing but regret ever since. They do not actively manage. They have made illegal changes to the way my hoa has run for 50 years. Do not trust any managers or their managers. Every manager I have encountered is inept at best. This is not a joke. If you are considering Goodwin run, do not walk away!! read more

They say that they can be contacted via Town Square but they have never responded to the requests I have made on that app. They also have not returned phone calls. Several days before the below freezing temperatures of January '24, the message on Town Square (which was set up for communication with Goodwin and Co.) stated that the HOA was "wrapping landscape and pipes." So I waited until the day of the freeze for them to wrap my outdoor faucet and protect the the community landscaping in front of my patio. They did neither. If Goodwin and Co does anything at all, they need to list it for all to see because everyone I talk to says they don't do anything. read more

Does not respond to inquiries, and also is terrible at handling violations. I received a picture of brand new grass that I planted in my yard, and they said it was weeds and fined me. And there is no way to talk to anyone about it, there is no appeals process, it's an authoritarian company that will take your money and do nothing for you. read more

This company is great and addressed all my concerns in a professional and timely manner both on the phone and via email, but I have been trying to do a deed violation with the link sent via email, and through their website for about 3 months now, and your website seems to be having issues overall. I would like for someone to please fix the website issues with links being sent via email and direct website so that we may have access to it a lot better. Thank you. read more

Terrible company who loves charging $25 for certified mail when they can just email you.....

I would give them a 0 star rating if I could. Basically, this company is letting our HOA Board mismanage funds. They hired a person for $2400 a month ascaretaker of property. All this person did was blow leaves and mow non existent grass. He did some sloppy word and paint jobs. Goodwin was letting the HOA Board hire a roof company for roof repair for $370k when the roof was repaired only 7 years earlier. I was in the Board and was kicked out because I would approve the repair without 2 more quotes. Stay away from this company. It's a heaven for corrupt HOAs. June 29, 2021 More updates. A resident sued our HOA and got $5000 as the result of a lawsuit. It turns out that the President was living at the address of the person who sued. I have asked Goodwin but they refuse to tell me if any conflict of interest was breached. Furthermore, our HOA has hired another 'caretaker'. He is getting paid $2500 to $5000 a month for miscellaneous tasks around the community. I asked Goodwin to explain. They tell me that I need to open a request by certified mail to find out what this guy is getting paid for. Again, no bids were requested for things that need to be fixed but a 'caretaker' hired. One board member owns 5 properties with his partner. I asked Goodwin how they maintain transparency by making sure that board members don't channel funds to their units. Goodwin tells me that it's the board job to direct funds where they wish and that Goodwin doesn't tell the board what to do or where to spend. So if you have a community like ours where most owners are away and have renters that don't speak English, the board can stay how long they wish, have a girlfriend sue the board for their own unit, hire a company for roof repair, fight the older insurance with HOA money to pay that roofing company (that roofing job is still not approved by the blessings of God) and have miscellaneous caretakers given thousands per month with the property in still dirt poor shape. Stay away from Goodwin until you are a board person that doesn't want any supervision for what they do. read more

Goodwin & Company - Threat from Goodwin. - Property Management Near Me - Austin, Texas

This company is a rip off, first they want you to pay the hoa online and charged you a "convenience" fee, if you don't want to pay the "convenience" fee you have to drive all the way to Austin, to pay, or if you want to send a check you have to use the usps services, which you have to pay. I could give this thieves less than one star, 0.0000000000000000000001 stars, but unfortunately I don't have the option read more

I have owned a property with an HOA managed by Goodwin. I have had minor difference of opinions with them over the years but they have always been professional and timely in their responses. I value their service. They answer their phones and have intelligent people on the line to provide responses. read more

bad service. They are doing our HOA and For sure they are doing baaaad job. raising charges every year and giving notices for everything. The care and friendless is gone in bin. for celebration like xmas we have 30 day policy. read more

I am going to repeat.. Our community looked like the picture 80% of the time while Goodwin was there... the two additional pictures were taken in Jan and April... Goodwin got paid until the end of May at least... Not only that our owners including myself has informed the most obvious to Goodwin on so many occasions including informing that Chris H himsel... I have been around at least 10 years never witnessed this kind of filth there.. All the trash and pool were being cleaned up right after Goodwin left.. Like Chris said Goodwin was not able to find a vendor to pick up trash but they still took our payment... Why did Goodwin sign up to manage our community if they were that scared for their safety.....?????? read more

Goodwin & Company - Picture taken Jan 2nd - Property Management Near Me - Austin, Texas

Katie Balentine, our representative, and evidently the only person we can contact for help, does not respond to requests. This company is terrible, and instead of dealing with their paying customers, prefers to route you around of call centers, before bringing you back to Katie's full mailbox. They charge you for things you did order, then try to ear you out instead of dealing with it. read more

Community Manager Jamie Simpson declined my request for a credit waiver without discussing it with community leaders (homeowners). When I made this complaint to Jordan Hernandez, he told me to "govern myself accordingly" while also making blanket statements that alluded to legal action if I didn't step in line. Believe me, I did, when Jamie Simpson tried to join our community and "homeowners only" Facebook group - which clearly required her to enter in answers for three questions - including her address, which she fabricated. The majority of the community wants Goodwin & Co. out. We want to dissolve our partnership. WE hired YOU to do a service, not treat us like inmates or sneak around into Facebook groups. It's also important to note that Simpson blocked me on Facebook, then quickly changed her profile photo. It's not worth it, guys. I insist that YOU govern yourselves accordingly. read more

They hust love to threaten people with Fine's they have no empathy at all. I live at the Trace in San Marcos, TX. I have really bad allergies to the point that I can't stay outside very long without getting an attack to the point I can't breath. I can't afford to hire help. read more

Horrible customer service, horrible communication, and ridiculous wait times. Rofil Torreon answered my call, sent me emails, and then went silent on me. If its not on the script it wont be answered. Can not get a hold of anyone that you are told to call. Can not get a hold of anyone that you are told can give that answer. read more

Terrible company, very predatorial on homeowners and it just keeps increasing with their ammendments. Seriously considering selling my home to get away from predatorial companies like them. Not necessary imo read more

"Fraudulent Practice" When Goodwin & Company of Austin, TX, thought it would be a brilliant idea to use old pictures to generate fines... On August 17, HOA removed the date & time from an old image & used it as evidence to justify a new violation. After several emails, Goodwin & Company employees verified the violations and assured me it wasn't a mistake. Plot twist - on August 03, the jet skis & trailer were crashed and were totaled. They have been stored outside of the Austin area prior to the violation. #ImaginaryJetSkis read more

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Goodwin has fined me for my neighbor's trashcan... that was in front of my neighbor's house. Of course, that isn't the nightmare, the real nightmare is trying to get ahold of this "company". Best of luck. All of their services are only available duuring business hours, and their emails are all from "noreply"s Avoid this business at all costs. I will be seeking legal action as they pushed through the fine after they said it would be removed. read more

As an investor, I would be appalled to have a property management company that makes it execrably difficult for their residents to work with. They either don't communicate or are tardy with their communication, YOU as the resident are responsible that THEY send out comms late and don't inquire of them. SHAME ON YOU if you don't know what to ask them and you never received a bill, if you can even connect to their office. Goodwin will charge convenience fees to residents for the privilege of even executing an ACH transfer! We are stuck with Goodwin as the PM for our HOA. I've seen HOAs for lower income developments treat their residents with more dignity than this outfit. If you're a property owner, just find another PM. Resident turnover is a killer for any investor and a PM that acts like this is sure to help grow the red ink on your balance sheet for your investment. read more

Of the several companies my association has used over the years, Goodwin easily is the worst. Poor service, no timely response, lack of concern for issues. I have been trying for over a year to just get a means to print off an invoice of assessments for my records, not possible without a long "customer service' call overseas. I am a landlord and have to keep reasonable records, Goodwin makes that almost impossible. For actual issues (late trash pickup, parking changes, site maintenance), most times an event notification email will arrive the day of the event or maybe the day before. That short notice is pointless when you have to communicate with tenants. read more