I wrote a 5 star review earlier. I still have a great opinion about the level of care for my…read moremother-in-law who is in memory care. When first interviewing the place, we were told there is a doctor who comes every Monday. When we met the doctor, he was clear to us that he is a nurse who has a doctorate in nursing. He was honest. The Quarry continues to refer to him as a doctor and even a primary care doctor. A federal court case out of California clearly ruled that this is illegal because it is misleading. The Quarry should stop referring to this wonderful nurse as a "Doctor".

My husband & I have been living in the Assisted Living part of The Quarry in Vancouver for a number…read moreof months. Like anywhere there is good & not so good. We pay a premium amount for food on a scale of 1-10 that we would rank a 4. Portions are child-like and any salad horrible when it comes to freshness or quality of what's in it. Caregivers think nothing of shouting in the halls in the middle of the night as though they think everyone is awake at 2:30 a.m. Why do the schedulers insist once you grow comfortable with a particular caregiver they must move them somewhere else? You are forced to start all over with routines that before were comfortable. There is an uncurrent of dissatisfaction & discontent because when a problem is mentioned nothing changes. Many good staff members have left for other employment because of the lack of fixing what has to exist in any living community. They sacrifice quality because to fix the situation would cost money & that's a prominent no-no. There are numerous walls that need paint or repair but it takes weeks to get it looked at much less fixed. Community living sometimes is messy but too often the mess or unrepaired appliances or gym machines linger for weeks or months. Bringing the situation to the attention of managers who should get the work done immediately often makes little difference. Unless you complain repeatedly nothing gets fixed quickly at all. Frustration is the least of the results. There are many staff who are warm, conscientious and treat their residents like family but these folks are few. For the exorbitant price we pay I seriously question long we can endure.

I had a friend there with scabies and they neglected him and to follow protocol. They would not…read moretake him to the hospital because it was not a Thursday. If you write a bad review then they try and kick people out.

From the owner: Finding the perfect senior living community for yourself or your loved one can be stressful and…read moretime-intensive. Once you'ÄöÑ¥ve chosen Trustwell Living at Evergreen Place to be your home, get ready for those worries to melt away. Our compassionate, resident-centered community in Vancouver, Washington, offers both Assisted Living and Respite Care options along with a robust activities calendar and transportation services. We also feature perks like restaurant-style dining, medication assistance, and personalized care plans.Please note: While our community welcomes visitors 24/7, business operations are conducted during standard business hours.

I t took me over a year to find a facility that was willing to accept my mother due to her many…read moremedical issues and advanced dementia. Even though I had to cancel moving her in once, when I contacted the office a second time, I was almost immediately accepted. From day one her care was amazing. I truly appreciate the care my mother had at the end. This is a wonderful facility.

Rather than a specific experience, I am writing to rave about the staff at this facility. I visit…read morea number of times a week and I find interaction between caretaker, nurse and patient to be consistently kind, patient, gentle and caring. When I walk out the door, I know my husband will be cared for and treated well. I am grateful. In particular, I would like to rave about Tammy, Keeley, Sherry, Linda and Mona not only for doing their job but going far beyond what they "have" to do. When Tammy is at work, the entire atmosphere of the floor is happier. I know that both Tammy and Keeley care for each and every resident as if they were their own family. The Director of Nursing, Amber, is always available to listen and offer advice. She is an outstanding example of how to treat others the way you would like to be treated. I'm grateful!

Angela and her team of caregivers, at the #1 Adult Care Home, do an amazing job of taking care of…read moretheir clients. They stick to a well organized daily schedule, which helps their clients get into a routine. They take good care of each individual, catering to their specific needs and the visiting hours are generous. I appreciate that Angela is very responsive. I highly recommend this home!

They are very caring and meet the needs of our mother. the house is always clean the food is…read morewonderful..

My wife was in there for two months. Some of it was good…read morebut most of it was bad. There are some real nice people working there but there are some that really don't care much about their job and the patients. The place Definity needs to be cleaned up .

My mother came here for four weeks after a fall. All things considered she enjoyed her stay…read more Sometimes it took a bit for a CNA or other staff to respond but she said that she really liked every one of them. She had a few that went out of their way to make sure she was comfortable. I believe one was named Nye and the other's nickname was Kai. Both very kind young men. Mom liked her occupational therapist and her physical therapist named Kyle. She often shared that Kyle was very encouraging. Skip, Sunny, and the other male nurse were all very kind and helpful. Mom said she thought the food was good. She didn't care too much for sharing a room but luckily her roommate was not too bad. The facility is definitely older and shows wear, but overall not too bad. A deep cleaning, repaint, and new window treatments, and more comfy seats in the rooms for guests would definitely help the overall comfort and ambiance. Overall our family's experience was really good and we are thankful for the good care and help she received from all of the staff at Avamere. :)

DO NOT place your loved ones here. They seem like the nicest people ..... but the care is horrible…read morewhen you aren't there. My mother (Alzheimers, non verbal) ended up in the hospital ER, literally starving, dehydrated, and covered in dried feces and bruises under her clothes. The nurses at the hospital were shocked and heartbroken at the apparent lack of care. When asked why she was so malnourished, Dan (the "nice" man who runs the place) said she wouldn"t eat and hadn't for weeks.... which was not true at all. The nurses at the hospital and I found she was starving and wanted all the food and drink we could give her. We also heard from a former employee how neglected the residents were whenever family visitors are not around. The caregiver said she was told to ignore them and not to bond with them. This is a horrible place. Several years later I still wake up from nightmares with so much regret knowing the last part of my mother's life was spent with these people and that she was suffering mentally and physically but couldnt communicate it. Looking back now, I think she tried to let me know but I misinterpreted her signals. It's hard to forgive yourself for something like that.

I worked here after relocating to Vancouver. I've worked in several Adult Family Homes. The point…read moreof having an adult family home is so the residents get better care, more 1:1 care. This was not so here. I was to quickly shower all the ladies as quickly as possible. Get them dressed then sit them in their recliners.( pictured on the wensite.) in front of the Tv. This is where the ladies stay all day except for meal times. I was not to sit and talk with them , it was discouraged! I was to basically ignore them. There was other things about the company in Wich they were dishonest, such as having me sign independent contractor irs forms, but stating I was not a independent contractor. When it came to my lunch breaks I was not to leave the house I had to stay in the kitchen and take my breaks! While the owners watched over me. All in all I ended up quitting after my first week. I could not be a part of the way they treated those ladies. They should be ashamed of themselves. There is so much more than giving the minimum care such as bathing,feeding,clothing&medications.