Had pest control services today in my home in Virginia Beach with David Shafer. He was very…read morepolite, kind and thoughtful of my animals and children and any concerns I had. He was thorough and quick also. Nice and easy. Thank you

Project Overview I rarely leave negative reviews, but after…read morespending nearly $16,000 with Universal Pest & Termite, Inc., I feel others deserve to know about my experience. I hired them to remove a serious rat problem and encapsulate my crawl space. The salesperson, Brandon, did an excellent job explaining the process and setting expectations. Unfortunately, almost none of those expectations were met once the work began. Communication Issues The project started late, and throughout the job there were multiple days when no one showed up without any communication. I repeatedly called and texted Brandon looking for updates, but getting a response was difficult. Eventually, I had to contact his supervisor just to get the project moving again. Work Quality When they finally said the work was complete, I decided to inspect the crawl space myself. I'm glad I did. I found areas where insulation had not been installed correctly and sections that had been completely missed. To their credit, they agreed the work was incomplete and came back to fix it. However, it makes me wonder if those issues would have ever been addressed if I hadn't crawled under my house myself. I also discovered ductwork that had been knocked down during the job. Despite reporting it, no one came back to repair it, so I ended up fixing it myself. Pest Control Results What has been even more disappointing is the pest control service that was supposed to follow the encapsulation. Since the project was completed, I've actually seen more rats than I ever did before, along with an increase in bugs. I eventually started treating the property myself because I wasn't seeing results. On the few occasions they claimed they came out to spray, the visits lasted only a few minutes. It takes me nearly one hour to thoroughly treat my property's perimeter, so it's difficult to understand how an effective service could be completed in such a short time. Final Verdict This entire experience has been frustrating from beginning to end. For the amount of money I invested, I expected professional communication, quality workmanship, and reliable follow-up service. Instead, I had to constantly follow up, inspect their work myself, point out incomplete items, and even make repairs on my own. I hope Universal Pest & Termite, Inc. takes this feedback seriously and improves its communication, quality control, and customer service. As for me, I cannot recommend them based on my experience.

Had termite and borate treatment by Kenny and Steven April 28, 2026 and they did very professional…read morework. They were on time and understood what areas were needed to treat. They went in the crawl space and did sunroom treatment. Everything was looking good when they finished. Very happy it was done !

The service so far has been great, their technicians are respectful, friendly, and knowledgeable…read more The problem I am facing right now is that their billing/quoting software incorrectly provided me a service agreement starting in June without a payment charge expectation for the month of July and due to the error in the system, they have made the decision not to honor the service agreement and charge me anyways. When I signed the agreement, I was under the assumption the month of July was part of the $250 initial treatment to get an infestation under control, now I understand that all I was being provided was two initial treatments. I will continue to use them for the time being as I prefer supporting local and their technicians are high-quality to my knowledge, but am highly disappointed in the fact they refuse to honor the service agreement they provided me. If they make this right, I will adjust this review, but not until then.

Robbie, is a Fox Pest professional who always has a pleasant word and a smile. I schedule my…read moreappointments and specifically ask for Robbie. I know that he will be thorough and the work will be complete. Living in a condo that has an very odd physical layout, results in a not so clear-cut treatment path for Robbie. He is meticulous and never skips a beat and I know I am well protected from pests! Thank you Robbie for your continued efforts on my behalf. They are ALWAYS appreciated.

I signed up with Fox Pest Control last month after a route manager came to my door and sold me on…read moretheir general pest plan. During that pitch, he specifically brought up mosquito fogging and mentioned including it in the $49/month price he quoted me as a bundled deal, since my neighbor already received this service. When the technician showed up for the first visit, it turned out mosquito treatment was never actually part of what I'd signed up for. What I'd been told verbally and what was actually in the contract didn't match. The rep either didn't know the difference or told me what I wanted to hear to close the sale, using my neighbors' service as a selling point. Instead of owning the mistake, I got two email responses from two different reps that read like AI-drafted templates with no one actually reading what I'd written. Both leaned on the same generic phrasing about understanding my frustration, but neither addressed the real issue: their own employee misrepresented the plan to make a sale. When I said I wasn't paying extra for something I was told was already included, the reply wasn't an apology or a fix. It was an attempt to upsell me to their pricier Yard Enjoyment Plan, followed by an offer to knock $10 off my current, wrong plan just to keep me signed on. If your employee misrepresents a service to close a sale, the right move is to admit it and either honor what was promised or cancel the account, not offer a discount to paper over the mistake. Every reply felt like it was pulled from a script rather than written by someone who'd actually read my complaint, which made the whole thing feel worse than if they'd just said nothing. I've since asked to cancel my service outright. For a company with such good ratings, this experience, a misleading door-to-door pitch followed by canned customer service, was a letdown. If you're considering signing up, get every promised service in writing before the rep leaves your driveway, because the verbal pitch clearly doesn't hold once you're in their system.

Chesapeake pest control has always been the best in my book always has the best service the nicest…read more people working for them always polite always doing an excellent job very professional Luke thank you for the awesome job takeing care of my home this week. CHESAPEAKE PEST CONTROL SIMPLY THE BEST.

I have been using Chesapeake Pest Control since 2018 and have consistently had a great experience…read morewith their team. George and Adam run a very professional operation and they understand how important reliability and communication are, especially in real estate transactions where timing matters. Over the years they have taken care of many of my past and current clients, and the feedback is always the same: prompt, thorough, and honest service. I regularly recommend them to other agents and homeowners, even when there is no business relationship involved, because I know the quality of their work reflects directly on me. If you are a real estate agent looking for a dependable pest control company that shows up, communicates clearly, and takes care of your clients the right way, Chesapeake Pest Control is a solid choice.

Pest Cobtrol Representatitve came out to spray for cockroaches inside and out in a newly renovated…read morehouse with open flooring. There were 2 rooms which he was not able to reach the baseboards so I was understandable towards that, the rest of the house had open availability for baseboards spraying. The technician walked into the house for about 5 to 10 minutes and walked into each room and sprayed a little bit in the center of the room. I had moved furniture to the center of each room so that he could spray the baseboards, when I asked him if he needed me to move anything so he could reach the baseboards he said no and sprayed each room in the center. I then reached out to the company to ask if this was normal which they said no and they would talk to the technician. They then came back after putting me on hold, and said he said my house was a mess and it was impossible to spray which is not true. So now we have to walk-through a house where the center of each floor has bug spray on it. If he wasn't going to do the job right he should not have done it at all. I will be seeking a new pest company in the future.

I have dealt with SP for 30 years and they have always provided great service while being both…read moreprofessional and friendly. Their rates are good.

AJ is the owner/operator and he has been wonderful to work with! He's super knowledgeable and…read morewilling to answer any questions we have. He's very good about responding to messages and communicating via phone, text, and email. 100% would recommend this service to anyone!

I have been receiving services from a local big name company for almost 4 years but have not been…read morefully satisfied with their services especially their customer service. One day a door tag by Healthy Homes was left on my door and so I gave them a ring. I received instant communication and scheduling. AJ the owner came out and provided me a free estimate but also educated me a lot about my home, the creatures impacting my home and just so much more information than I have ever received. He noticed I had season carpenter bees and woodpecker issues which I suspected but was never confirmed by my 4 years of service with the other company. He was also very loving to my 13 yo dog and she warmed up to him fairly quick. The quote he provided me in comparison to the big name company saved me $600/year. This new quote included my detached garage which was never covered. I basically learned I was over paying for under quality service and products. We immediately book the initial service! During the initial service, I received above and beyond what I had even received with the other company's initial visit. I wanted to cry of joy because my fear of bugs is unreal. He just made me feel reassured that I was in good hands. I can not praise small businesses enough. AJ really puts his heart and soul into his small business and that in itself should lead him to having life long customers. Highly recommend!!!!

I highly recommend hiring this company for all your pest control needs. They are a very…read moreprofessional and highly communicative and able to get the job done fast for a very reasonable price.

I would have hired to treat home for termites but after agreeing to terms Xtreme Termite made…read moreseveral excuses over a couple weeks not to come on previously arranged days and then never contacted me again.

Diamond Exterminators have always been my go to for a Termite and Moisture company! Major shout out…read moreto Connor Eason for always being a true team player. He always gets the job done. So thank you for all of your hard work. Can't wait for more business with you guys. - Joe Johnson

shady business, these people will show up to your home unannounced and start doing stuff without…read moremaking themselves known. just randomly show up unannounced and not say anything, should be careful on other peoples properties I can see this being a huge issue.