I'd like to start by saying I try to give all small business owners the benefit of the doubt when there are issues with services I pay for, as my wife and I have a small business. However, using Accurid for a roof rodent issue in my bayside rental property's attic around May has been one of the most frustrating, unprofessional experiences I've had in my many years of being a landlord. While Dennis has been professional in tone and demeanor during phone conversations, his team only came to my property one time to complete a rodent service and never came back for any of the 4-5 scheduled (then rescheduled) follow-up inspections to complete/resolve the rodent issue. Over several weeks they consistently no-showed appoints and I'd have to call after the fact to reschedule. At first I was at least getting a reason of a tech being sick or them being short staff, but eventually I just stopped calling because they'd no-showed so many times. I left it alone and assumed they missed the mark and it was what was --as this sometimes happens with smaller and/or less professional service companies. For some reason about 3 weeks ago I started getting phone calls from his scheduling employee for my "quarterly service", which I NEVER signed up for. In the 2 times I spoke with her I explained that they never finished the rodent service I paid for and I would like a phone call back to get that figured out before agreeing to any type of ongoing service. Since it had been a few months since the no-shows, I wasn't likely to sign up for a quarterly service, but I thought it was a reasonable request to receive some type of call and explanation as to how/why I was missed so many times AND a plan to resolve the fact that I had paid for a service that was never completed...especially since they were calling to schedule a quarterly service. Fast forward to today, September 1st...I don't have any voicemails or missed calls from Accurid for a follow up regarding my request for call back from Dennis on the incomplete service, but I check my business email and I received a $105.00 charge from Accurid for pest services. I immediatley called their phone number and Dennis answered. He looked up my property address and asked if I signed up for a quarterly service. I explained the backstory and how they never finished the rodent service. My primary issues leading to this review: 1) Dennis didn't apologize, ask about what he could do, or even make a veiled attempt at trying to get something done asap to rectify the original rodent service that was never fully completed 2) Dennis didn't know for sure whether I had signed up for a quarterly service, yet still kept my credit card payment information from the incomplete rodent service AND, even worse, charged me for a "quarterly" service 3) Dennis informed me I'll get an email today (I have very little confidence that email will come btw and will be submitting a fraud dispute with my credit card company) with the payment refund, and it would take about 10 days for a refund 4) I NEVER agreed to a quarterly service, was overly understanding on the multiple reschedules/no-shows, and even gave them the benefit of the doubt on them just missing their mark on the rodent issue...yet the money they absolutely improperly charged me today will not come back to me for over a week and a half. How is it not a priority to resolve this ASAP, even if it means cutting a check, cash app, whatever? :| As a business owner with some level of integrity I would at least think an apology and quick refund of a fee for non-rendered, non-agreed to services would be a top priority. Based on their other reviews I assume everyone doesn't get this level of terrible service, but at this point I also would not be surprised one bit if there are many other customers with experiences just as bad as this...which some of the Yelp reviews show. I should have checked Yelp! read more

Accurid Pest Solutions - #theworst - Pest Control Near Me - Chesapeake, Virginia

I have searching for a reliable, professional, and affordable pest company for a long time because every spring when the weather gets warmer, a lot of ants came from nowhere in my house. So I found Accurid on Yelp's and the company has great reviews so I contacted them. The company had excellent communication and years of expertise. The tech arrived on time and he even called me before he arrived! I felt very good to get special attention and he did his job very professional and knowledgeable about the work. He explained everything that he was doing. I am incredibly delighted with the result. I don't have enough to say how happy I am now. I highly recommended Accurid to my friends and family. read more

Accurid is a great company to choose for all your pest control needs. They are friendly, fast and pay attention to detail. The tech that came out was on time, no waiting around. I had specific needs and the tech that came out gave some great advice that will help my family and three dogs. Thank you for great service read more

I had Timothy come out today for a basic inspection and pest prevention and was very pleased. He did a great and thorough job making sure all areas were covered and making sure the interior and exterior were treated. Customer service was great. read more

The quarterly plan is nice if you are trying to prevent infestations. Not helpful if you actually have infestations. I had the company for a little over a year and no improvement in the problem. They would say they are going to schedule follow ups but never did. After a year I expressed dissatisfaction with the service and they did an inspection and found a hole in the foundation. Instead of looking for it on day one it took them a year to figure it out then they wanted to charge additional for it. read more

Purchased a groupon for service and had an appointment for Saturday between 12-2pm. No one showed up or even called. After several phone calls and no response I thankfully was able to cancel my groupon and will be contacting a more reputable company. I read a Google review unfortunately afterwards that said they did the same thing to them. read more

They charged me twice for a quarterly and never fixed it. And when I told them why I was canceling they didn't even care. I had a real bad fly problem and no one ever followed up. read more

Worst pest control company ever. They make appointments and are never on time. I waited 4 hours for their window only for them to be an hour late with no call. They make excuses for why they don't show on time like the GPS is broken, etc. Not my problem. They had to come to my house 6 times and the problem is still not eliminated. Each time they were scheduled to come,they were late. They told me they would automatically put me in for a follow up appt...they never did. When I called to make one the receptionist made an excuse that the computer didn't update...again that's not my problem. I sent the owner an email and he never responded. Stay away from this company!!! read more

Two quarters in a row we were scheduled for our service and not put on any technician schedule. Previous quarter's bill was processed in August and we were billed for this quarter's service on 4 September. No technician showed today 10 October. When I called the office at 3:30 I was informed that I was not placed on the schedule . The perfect reason that I don't want auto billing, they get the money you don't get the service. I wish there were negative stars. read more

One of my biggest fears is spiders. I truly believe if I find one in my car while driving, I may be in an accident attempting to jump out my car lol Needless to say, when I found several spiders in my home over the course of a week, it made me feel very uneasy in my own home. I tried some things on my own but the problem persisted. I was referred to Accurid and gave them a try. They came out on a Saturday morning, they were on time, friendly and knowledgeable about spiders. After treating for the spiders, the technician even installed traps. I was impressed with the level of service I received and it didn't hurt that my technician was very handsome. But seriously, I take my Yelp reviews serious & I'd recommend this company to every one. I'm still afraid of spiders but now I don't have to worry about them invading my home anymore with help of Accurid. read more

They completed service last week at my home in Virginia Beach, and it went great! I leave for work fairly and the technician was able to come by 8am to work with my schedule. They completed and inside and outside treatment and it took about about 30 minutes. I don't expect to see any bugs anytime soon :-) read more

We've been with accurid for four years now. We have never had any problem with them coming when they said they would. They always call when they are on their way, so even with the window of time they give you, you don't necessarily have to be sitting by the door. If you have a problem between quarterly services (which is extremely affordable), they come right out to solve it. One Summer we had a problem with wasps, the wasps just kept rebuilding their nests in different locations around the house. Accurid came out the same day I called and took care of the problem. I recently moved out of a home and into a new one 5 minutes down the road. I needed to get a flea treatment for the rental I was moving out of. I called accurid and it was included with my quarterly service! They came out and truly understood fleas (I didn't have any at the time). They sprayed the carpets first downstairs, then upstairs, then back downstairs, and then back upstairs. They even sprayed the curtains! I would definitely recommend accurid!! The technicians are always polite and respectful! read more

Lack of communication, missed appointments and disgruntled employees. Yet I stuck with them for three long years only to come home from vacation to find they sent me to collections for a missed payment. No calls, no reminder bill. A payment that they billed me for before they even provided the service! I had to call and get them to send someone out for my quarterly two weeks later. Done with them. read more

I started using Accurid a few years ago after purchasing a Groupon. After that initial visit, I signed on for their quarterly maintenance plan and have been so pleased with their service. They handle all the creepy, crawly things around and if a problem comes up in between quarterly appointments, they come back out to address those issues as well. The technicians are prompt and efficient, and Jessica, in the home office, is always very friendly and helpful with scheduling. Their prices are very reasonable and I would highly recommend them. read more

Do not look any further for a pest company. I cannot say enough positives about this company! From the start, Jessica was friendly, prompt, and attentive to work with our busy schedule. We needed a VA pest inspection and second opinion about a termite treatment. Justin came to do the initial inspection. He was kind and personable and extremely knowledgeable about his line of work. Great service! Due to rain, we also had to have Derrick come out to do the crawl space inspection. He also was courteous, professional, and did a fantastic job! Accurid even saved us $900 due to their true care for their customers! read more