I have waited to post this review as I was really hoping Chris would make things right, but it's been 11 weeks since my move and it appears that's not going to happen. I used the company for 2 back to back moves in a week to my new home. The first day went well, and the crew was wonderful to deal with. The second day was where the problems began (though I need to say that Miguel and Derek were on both days and are exceptional individuals, extremely hard working and truly the backbone of the crew). On the second day, I showed the crew the basement and very specifically showed them what was gathered together to be taken and then the other 3/4 of what was in the basement that was NOT going in the move. As we had had a recent mouse issue, I spent days preparing prior to moving day to ensure that the mouse droppings were mitigated. About 3 hours or so later, I learned that the team lead and a crew member (who was not on the prior day's move) had spent the morning going through all of the stuff in the basement that was not being moved. They tossed and moved things all around, as though they were hoping to find hidden treasure?, and then asked me to re-explain what actually needed to be moved. The new crew member lied several times about what they had been doing, first telling me they hadn't moved anything around and then telling me they were looking for boxes that could be used to pack my kitchen stuff, which made absolutely no sense given my very explicit warning not to move any of that around due to the mouse droppings on it. They also spent time rummaging through a pile I had in the garage that was designated for a junk removal company. The crew ended up being hours behind in the move because of the 2 of the 4 members not doing what they were supposed to that morning. While the owner Chris did take some labor hours off for this, he also tried to minimize it and say that the one crew member was newer and didn't know policy. This was ethics, not policy. Fast forward to the unloading at my new house, and one of my picture frames that I'd specifically called out to be taken special care of had a chip in it, and Chris' dismissive solution was that I use a paint marker to repair it. The movers also pushed a box into a wall and created a hole. In unpacking, my large Bunn coffee maker that they packed was damaged and no longer useable, and 2 wall hangings are missing (I suspect in their unpacking, they were accidentally thrown out, although Brian told me that never happens...). Apparently all my issues with their service are dismissed as aberrations? I have sent over 7 communications to Chris and Brian asking them to resolve the issues, but they have not. When I made my bookings, I was assured that this company takes care of customers and that if any issues came up during my moves, they would make things right. That, however, has not been my experience. For the $9K I spent on their services, this is absolutely unacceptable. read more