I was so excited when this store opened. There isn't an Ace within miles of my house, and this one is really close. However, after going there many times since it opened, I am TOTALLY disappointed. It's a small store, and they pack in as much stuff as they can, but it is very limited. But that's not my main grip -- the staffing is terrible. Most of the staff is "kids" that don't know how to do their jobs, nor do they know the inventory. It appears they either get no training, or they just don't care. Frankly, when the previous manager (Ed?) first ran the place, it was pretty good. But now the two women who are trying to manage it are doing a terrible job. Even the older employees don't know anything about working in a hardware store -- they don't know what they have, where to find it, or what it's for. The main reason people go to an Ace Hardware Store is to get help solving a problem. NONE of the employees have even the slightest ability to do any of these things. Probably the worst is Errol -- he thinks he's a comedian, but making jokes when somebody is trying to find a part to fix a pressing issue is NOT helpful at all (especially when his sense of humor is terrible). All of this to say that I now have to drive all the way to Lake Ridge Ace on Kipling to get help with what I need. That's a 30 minute one-way trip for me, when Evergreen Ace is less than five minutes, but it's SO FRUSTRATING that I'd rather fight I-70 traffic than suffer the indignity of trying to get help at Evergreen Ace. So disappointing ! read more