Want praise your loyal employee Joe who helped to load the heavy potting soil into my car but refused to come home with me and help me unload! He was charming fellow and would have been fun to work with! This was at Golden store 5/14/26 Sales cashier Reese was also very helpful in loading my cart! read more

Home Depot rents me the wrong drain snake and refuses to give my my money back. I warned him it was too big, but he talked me into it.

I tried to rent a trailer from Home Depot in Golden. The condition of the tires on this trailer are pictured and their inspection team said they were acceptable. Look at the photo, use your own judgement. Would you tow something on a trailer with these tires? I wouldn't. read more

The Home Depot - Trailer tires. Poor condition. - Hardware Stores Near Me - Golden, Colorado

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I decided to look for moving supplies on-line here for my upcoming move. I was impressed by the large selection of supplies available at this location and equally pleased with the fair pricing of the items I ordered as well as the low delivery fee of $2.99. My order arrived within a few hours after I placed it. I'll definitely order more supplies from Home Depot if and when I need them. read more

Be wary of their delivery service. I was shorted product but still charged full amount. Had to open a chat and took a very long time to resolve. Very disappointing. read more

We were looking for boards to repair a fence. A young man named Chris stopped to help us and walked with us to the section where our supply was stacked. He answered our questions, showed us options, and was generally helpful. At checkout, we used a check to pay and were assisted at the service desk smoothly and quickly by Amanda (not sure that was her name) and in and out in 15minutes-all a great experience! read more

I still love, love, love this HD and this review is long overdue in coming. A HUGE shout out and MASSIVE thank you to Zack, Shane and Theresa for helping me with an online order that didn't go through. This is a very long story, but in short... I had ordered $4,700 worth of flooring and my payment wasn't going through. The guy I spoke with on the 800 number just wanted to cancel and reorder the flooring, but the flooring was no longer on sale and the coupon I used wouldn't be valid either. Getting nowhere fast on the phone, I went over to my local HD and Zack, Shane and Theresa went over and above to get my order back on track. Thanks a bunch and the floor looks AMAZING! read more

At the beginning of the summer I purchased a pallet of retaining wall stone to add on, and repair an existing wall. I had to order these online to match the existing stone as these were not carried in the stores. After installing the 36 stones, I ended up needing more. Before ordering another pallet I went to the store and explained what I needed to the customer service desk. I explained that I would need to return several of the unused brick if I bought an entire pallet. I was ensured this could be done, but that there would likely be a 15% restocking fee. If this could not be done I was going to go another route and use different bricks in the in ground installation. I ordered the bricks, and installed what was needed. I loaded the bricks up and returned them to the store. I worked with Ken in customer service (who I had originally worked with, and was told I could return unused bricks). He was not able to return the bricks. His manager was brought in to explain to me that since the pallet was ordered as a quantity of 1 she could not return anything other than a full pallet. Ken also parroted this statement as if we had not discussed this before. Ultimately, I was told there was 'nothing they could do'. In actuality they could have done some simple math and did what was right by honoring what their employees told me. They did decide not to back their employees work and not return the bricks. The pallet cost $754.14 for 36 bricks. Simple rudimentary math shows us that the bricks cost a little under $21 a piece. Five bricks at $21 comes out to $105. If you wanted to charge the 'restocking fee' of 15% that puts our refund down to say $89. I would have taken even $85 and called it a day. I also had other building supplies I needed that day. After this interaction, I took my business to Jordan's Lumber where I spent a little over $200. In the past 5 years I have been loyal to this Home Depot. I'm confident with all of my home repairs and projects I have spent well over $15,000 at this store in that time. Jordan's Lumber will now be my primary supply store with supplemental items coming from Lowes, and Ace. Its sad to leave this store as I have developed friendly relationships with many of the associated there. I've also had positive experiences in the past with the other customer service associates at this store. read more

The management grossly mis-handled a simple mistake they made in honoring a gift card. The cashier accidentally ruined the gift card. We had to go to customer service to get the card replaced. The process took nearly two months to get the card replaced. Every time they were contacted (about every two weeks) their assistant manager and/or the store manager would provide excuse after excuse for not providing a new card, or just refund the money on the card. I had finally started a small claims court action since the amount was over $500. They were in no hurry to fix the problem they created. How is that acceptable??? I will never go back after this experience. read more

Home Depot custom bathroom vanity nightmare. We are experienced in home renovation projects and have used Home Depot for custom cabinets on prior projects. This main bathroom vanity went completely wrong due to improper measurements by Home Depot, poor construction by Thomasville, and an unnecessary seam on the countertop by Front Range Stone. If I hadn't already spent over $5,200 just for this piece, I would tear it out and start over. NEVER USING HOME DEPOT AGAIN. read more

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We spent an hour to come here and wait for a manager to rent a 4" wood chipper only to find that the 4" chippers on their site don't work so they only rent out the 6" for 3x the price - why even have the 4" on their website?? Huge waste of time read more

Unfortunately I am leaving Teresa and Abby a poor review on customer service at this location. I've been trying to deal with a damaged door We received three months ago. I have left them five messages and have never received a call back or any updates. I tried to be patient with them, but I've given up. I understand that Home Depot is a big box store and they don't need to provide good customer service but this is a little ridiculous. I also sent a email that I was told the manger would review and heard nothing. read more

Fridges recommended by Matthew at Golden location Home Depot's pretty great, but this Home Depot is outstanding for hiring Matthew! Matthew's knowledge and communication style is EXTRAORDINARY! He is so informed - from the technical specs of refrigerators to security cameras to so much more; incredibly well-spoken, responsive and quick to understand all my questions. Such mindfulness for detail with a most impressive ability to articulate so clearly and concisely and so well ...our exchange was so informative and efficient and really left an impression on me. Never have I had such a high-level customer experience. I would promote him and hang on to him dearly. I hope Home Depot knows what a gem they have in Matthew. I'm buying everything he recommends. read more

Buyer beware. Do not believe the line of "if anything goes wrong with your purchase, it'll be repaired or replaced, no questions asked!" Home Depot protection plans appear to be a scam. If you ever need to "use" it you will be met with apathy and incompetence. My family spent $1,000.00, between the appliance and protection plan (LG washer). We have now spent almost 3 months without a functioning washer. Adding up all the missed days of work and hours on the phone, the extra money spent to "protect" this product has been clearly waisted. The only thing Home Depot seems to be protecting are their own interests. Do yourself a favor and save your money, even better yet, shop for appliances elsewhere. read more

Great place to find just about anything. Most of the salespeople are friendly, able & more than willing to help totally incompetent craft people like me with projects. If need be they will usually offer great suggestions that can be of help. As an all thumbs single woman I couldn't manage without Home Depot. It's even a great place to buy orchids sometimes. read more

I would not recommend purchasing an appliance from this location. I purchased an appliance, install, and removal / disposal of my old appliance from this location. Installers were later than planned, refused to install appliance for reasons never mentioned or discussed with the sale associate who sold me the item. They also did not remove my old appliance, nor haul it away. Installers again refused to take the new appliance back. I called to complain and spoke to the sales associate who did not know what to do. Her manager didn't either. Her managers manager told me to check my attitude when I spoke w her. This person also posed as the store manager when we spoke. Overall a circus. They ended up giving me a warranty. I had to call a handy man to do the install... Save yourself the headache and buy from Costco. read more

I've relied on this store for the 5 years we've been homeowners in the nearby foothills. You know how it is once you get to know the layout of a big box or grocery or department story, that's a strong pull and you hope they don't screw up so badly you'll have to move on. That's never happened with this store despite the staff turning over almost completely (probably a few times). One area where the staff is consistent is the paint department, the two ladies and one man that are the regulars there are helpful, competent - and always give my dog treats. They just did a paint match for me and it's damn near perfect. The paint was for the sprayer I rented, my first time with the rental department and while it wasn't exactly greased lightning, the gentleman behind the counter eventually got a working sprayer together for me and sent me on my way, with adequate instructions to operate the unit. Everything worked as promised and when I returned the unit, extra clean cause, that's how I roll - the young man gave me 15% off and thanked me for the number I'd done on it. I appreciated the thank you much more than the savings. You can wander and not find help, sure. But generally you'll get someone and the service will be top notch, at least in my experience. Grab your dog and go buy some tools! read more

Mia was extremely helpful with my plumbing problems. Best Home Depot experience to date.

Don't ever purchase warranty from Home Depot. They provide warranty service through a third party company and they take no responsibility for how terrible the service from that company is. I've been waiting for 2 months to get my washer fixed. And the service company A&E keeps on cancelling my appointment. read more

We've been a long time and profitable customer (over $20K spent in last couple years as we worked through a bunch of home renovation projects), but after the terrible experience we had with a flooring install we are moving to Lowe's. We purchased the flooring and got the estimate through Home Depot, and the install was subcontracted to company called Hom Solutions. This company has been an absolute nightmare to work with. Firstly they were around $2K over budget because they said that the estimator from Home Depot didn't account for the amount of filler they needed to put carpet in in our basement. Secondly they didn't even do the entire project that we had agreed with Home Depot, there was an entire landing at the base of our stairs which they did not complete. Again they blamed this on Home Depot saying the estimator didn't understand the amount of work needed to do it and price it correctly. Thirdly, the workmanship was shoddy, the carpet is already coming loose in some sections and has hang tags coming off of it. Fourthly, they damage one of our recliners while moving it, it's a pretty expensive chair and they offered us $279 for the damage, that's barely enough to cover the cost of disposal let alone replacing the chair. I've been fighting with them since February to get it fixed and even tried pulling Home Depot in but it's been no use. Home Depot self-insures the potential damage from subcontractors apparently and the Sedgewick claims adjustor we were working with was not helpful at all. We will never be using Home Depot again for any of our home project, and if you run across Hom Solutions aside from Home Depot run the other way as fast as you can. If you need flooring or carpeting in the Denver/Golden area I highly recommend FH Flooring (https://www.fhflooring.com/). We called them in to do the flooring on our stairs, upper floors, and the portion of our basement that Hom Solutions never did, (even though it was included in our contract with Home Depot) and they were phenomenal. Much better workmanship, and they are a pleasure to work with. They are so good we are brining them back for other projects. read more

Don't buy the replacement plan on tools for they don't replace. They help you set it up to take to what ever vendor the broken tool is from. BFD!! I am done buying tools at Home Depot. They suck! I will go to Lowe's now and my $15,000.00 in paint I buy each year. read more

This store gets a little worse every time I have to order something. Ordered shower doors in January and there were three gaskets missing that have to be on the glass in order to Install. It's been 3.5 months, a dozen or more calls and still no gaskets. Inept doesn't even cover it. read more

Not a big fan of this location. I visited them yesterday looking to match a paint color and pick up a few supplies. The woman in paint, for lack of a better term, spoke to me like I was an idiot because I'm not very knowledgeable on the subject. She seemed impatient and treated me like a bit of a nuisance. While I was waiting for the paint, I made my way around the store to pick up some other supplies. I couldn't find an item I was looking for, and asked a gentleman, who was stocking items, where I might be able to find it. Here is the interaction: Me: "Excuse me, sir." Him: No response. I thought he may not have heard me, so I repeated myself: "Excuse me, sir?" His response, without looking at me: "Yeah?" "Can you tell me where Command hooks are?" "It's either 17 or 18. Can't remember which." "OK. Thank you." I normally go to the Home Depot at I-70 and Wadsworth. The service there is typically great. I'm not trying to get anyone in trouble, but the service at this location needs improvement. It should be pointed out that the girl at the self check-out, and the staff at the Returns section, were all very nice. read more

2nd time going to this store after being called saying my order was ready to be picked up. Both times waited 40+minutes to be told they could not locate the order and I would have to come back once they receive more in stock. This specific time I was told someone must have stocked my order in the shelf where it was sold to someone else. read more

Nice to go to during the workweek. Always dead, greeter is helpful and the staff is nice. Note: checkout layout is opposite of most Home Depots. The self checkout is on the right-hand side of the store, not the left. Park accordingly. read more

The Home Depot - Hardware Stores Near Me - Golden, Colorado

Don't design a kitchen or order appliances or floors here. Seriously everything we ordered for a full house renovation had issues causing us stress, lost money and wasted time. Kitchen design does not have the experience you want, I tried to budget this and it's just not worth it. Trust me. read more

Needed to purchase wall finish 4x8 FRP for a home project. Needed about 30 sheets, the majority was in overhead storage and we needed someone to get them down. Took 15 minute to find a forklift operator, when he came back it was a major inconvenience for him to do. He then offered a 50% discount on the damaged material that was at floor level. I told him I needed full sheets not partial sheets that I would have to cut down. He muttered "well just trying to save the customer some money" . He moved down the 50 piece pallet and put it on a cart. Walked away and left us to go through the pallet and find that 10 of the 50 were acceptable. 40 were already damaged!!!!! I am an electrical contractor doing a home project, I cannot believe this guy would treat a customer this way. I understand having a bad day, but this was one issue after another. He must also be a department head or lead person...he was able to offer 50% off of items. HOME DEPOT you have fallen a long way. Its ok to charge a fair price for your materials, but you need to work to keep your customers. side note: LOWES had what we needed to finish the project read more

I have spent over 100k at the golden home depot. I love their service. Andrea in kitchen design is a miracle worker. My only beef is that I have had numerous problems with the sub that they use for granite.... Front range stone. They actually broke a piece of granite I brought back and after two weeks said that I brought it back it pieces. 1000 dollars and no cost effective recourse. read more

Of the West Denver Metro area stores, what was once my most favorite has now become my least. This location has been in steady decline for 3 years now. They hire high school kids with no manners or interest in professionalism. They still have a few good employees but it's evident the new employees are either receiving no training or failing to apply anything that they've learned. Go to the returns counter here and you will literally see 5 employees moping around while you stand alone in line waiting for assistance. Several times, I've had to speak up based on the rude behavior in this store and if it's making me a worse person shopping here, I just assume go to other locations whenever possible. Home Depot is revered for its customer service, but you won't find that level of quality here. I'd go so far as to say I prefer some Lowe's locations over this store. read more

I had an unusual challenge and Jared in plumbing totally figured out a solution for me! It took a while, but he stayed focused and I am driving away a very happy customer! read more

Tried in-store pick-up for the first time at a Home Depot. The order through the app was seamless, and pick-up in store was easily marked behind the Customer Service counter. They quickly verified it was me with my driver's license, and had me in and out of there in less than 3 minutes. I hope I don't accidentally start ordering too much from Home Depot. read more

Very misleading!! I went to this home depot with the interest of having carpets installed I was told there was a $50 "measurement fee" They charge this as they don't want to give out free measurements .I agreed that seemed fair.. They forget to tell you they will not share these measurments with you.After they measure all they can give you is a innacurate labor estimate I paid $50 for the runaround from this company. unprofessional and greedy is how business is done here read more

I was interested in purchasing a Gorilla Ladder and did some research to find out who had the best price and came across this advertisement and came into the store where I was not only disrespected, but had my personal space violated as well. The basis of my complaint is failure to honor and advertised sales price which is false advertisement by law, but the way I was treated is what has elevated my complaint and issues with Hone Depot. read more

The Home Depot - Failure to honor advertised sales price. Store Manager Jason refuses to honor price with the exact description of the item. - Hardware Stores Near Me - Golden, Colorado

Ordered a stove two weeks ago was supposed to have it delivered last week. It came but the drivers wanted to leave it crated and said we didn't have to sign saying it was received in good condition and to call if there was a problem. We opened it a few hours later and found it was VERY damaged. We called immediately and spoke to the woman in the appliance department and were loudly chastised for not checking it. I then got a call saying it wasn't available and I would have to wait an additional few days. That woman also criticized us saying that's why we have you sign the contract saying it wasn't damaged. She couldn't understand that we didn't sign it. Then I spoke to the store manager and he too criticized me for trusting the drivers. Apparently the customer can do no right in their eyes. I would give zero stars if possible. We will not be going back there as I've had several bad experiences in a row now. They have no concept of customer service. read more

I've had pretty recent experience with Home Depot. I must say, they have inspired me to do more DIYs! I recently decided to start an herb garden. I would say that before three weeks ago, I have a totally black thumb! But, with some coaching from Fred in the gardening department, I've got some mad skills. They sell seeds and starter plants. I have purchased purple basil, parsley, german thyme, oregano, pineapple sage, rosemary, spear mint, and chocolate mint. I started out with the basil plant but couldn't have been happier when the rest of the plants went on sale (5 plants for $10!). When I was there today, I noticed that they have free DIY classes here. I wish I had known about that a little earlier! I'm missing the "Do it Herb-self" class because I'll be out of town next weekend. That have other things from grills to pavement to other things I don't even know what they mean! Also, for the ladies moving out there, they sell garment boxes. Sounds a little strange, right? But, these are like the best invention ever. It's a reinforced cardboard box with a metal bar through the top to hang your beautiful clothes on! It's about $10 for the short version or $14 for dress length. read more

Best Home Depot around. All the staff asks if they can help, even the stockers. And if they can't, they go find someone who can. At other stores,the staff duck around corners to avoid eye contact. They make it seem as if I am inconveniencing them if I need something. Way to go Golden Home Depot! read more

This is a review of the Assistant Manager, Cory (I hope I spelled his name correctly). I had two new over-the-range GE microwaves delivered to my house within a matter of weeks, both of which were defective. A GE technician was even dispatched to my house to confirm the defect -- a safety issue. GE Service (an oxymoron) was called to resolve the matter and advocate for me, the consumer, but all they did was to insist we get another GE tech to come out. Enough's enough. I wanted that microwave out of the house before it could start on its own and possibly start a fire. Before I could get credit on this microwave and purchase another, Home Depot would have to have the microwave in their possession. Not an unfair request, but I'm handicapped and couldn't take it out or bring it in. I was going in circles with the salesperson, so I called and asked for the store manager. That's where Cory came in. He took action. He dispatched two employees to my house to take the microwave out and bring it back to the store so I could get my credit. These two employees used a blanket to cover the stove so it wouldn't get scratched when removing it (more than the installers ever did), and were in and out in 15 minutes. If it weren't for Cory's action, I might still have the microwave in my house, no credit, and wondering how I could afford to purchase another. Thanks, Cory, for your actions. read more

I love this Home Depot, the customer service has always been great and knowledgeable. They always seem to have what I need, and the rental service has always been super easy to work with. read more

This is your typical cookie cutter home depot. Everything you can expect when going into a home depot. However this location in particular really blew me away with their customer service. I interacted with several employees and every one of them went above and beyond. They helped me with special pricing and easily locating supplies. I really loved how everyone seemed pretty interested in what project I was doing. When I told them they were more than willing to help me out with some tips and even give me a couple lessons in caulking. It sounds silly but they built up my confidence with a task I was trying for the first time and got me excited to go home and get to work. I will absolutely be returning again for my next project needs. read more

WORST Delivery service I have EVER experienced. Don't show up, then after 5 reschedules, they call and try to provide the hook up for a washer in the TIME outside of the DELIVERY TIME that THEY set up. The driver, JOSH, claims he got finished with an earlier delivery and wanted to come here at 11 instead of the 12:30 - 4:30 window I was given. When told no, he refused to come during the arranged time. I have called the delivery service AT LEAST 10 times now. VERY poor customer service! I wouldn't recommend them to anyone, period. Snarky women on the phone too that like to make out like this is not their fault. They should not have a job if they act like this! read more