I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I hired Rescue Air & Plumbing in 2023 for routine maintenance on the original AC in our home. What…read moreshould have been a simple visit turned into high pressure sales tactics. They claimed safety issues, pushed contracts in front of me, and scheduled installation for the next day. I tried to cancel but was told I was locked in. I ended up spending around $30,000. After the installation, every maintenance visit came with aggressive attempts to sell me more services I did not need. Then the new system failed in 106 degree heat. The compressor failed at only 16 months old. Communication was poor, and I was left without AC for about seven days. I had to repeatedly chase them for updates. They did not have the part, did not follow up, and someone finally arrived at 10:30 PM after days of waiting. They gave me a two year complimentary membership as compensation. I assumed the membership would end after the two free years. My card on file had expired, yet in May and June 2026 the company suddenly began charging me again. This suggests someone manually updated my card information without my permission. I never authorized a renewal, never received a renewal notice, and never received invoices for any charges. They refunded the charges I caught, but then claimed I owed $95.80 for four months of fees that were never billed and never agreed to. I asked for written confirmation of a zero balance and never received a direct response. They only responded to the BBB and stated the account was at zero. Based on my experience with both service and billing, I strongly recommend being cautious before using this company.

Great service, on time and the Tech was great, troubleshooted my system and had me up and running…read morein less than a hour.. I highly recommend Apple and we will be doing our new HVAC system with them in the near future..

Our AC went out Friday evening (why always on a Friday or weekend it seems?!) in this Texas heat…read more We normally use AHS, but their response time is slow sometimes, so my husband looked up AC repair and found Apple AC with great reviews and availability so he called and got setup with John coming the next morning. John was able to get there even earlier than he expected, was very knowledgeable, very professional, fixed our problem and went the extra mile checking our whole unit out and made some adjustments from that. He did an excellent job, the price was very fair, and we would definitely recommend doing business with Apple AC and John for anyone needing an excellent and quick AC company!

Two busy guys, competently repairing and installing HVAC equipment at very reasonable rates. They…read morehave repaired my 2 ageing home heat pumps for the past 6 years, never encouraging more than is necessary to restore service. This year they replaced both 21 year old heat pumps. Because they are a small operation, patience is in order and is rewarded by competent, reasonably priced service.

Used my home warranty to find them. Came as scheduled and completed service with me telling the rep…read moreof another issue found. He said he needed to create another estimate and get back to me after speaking with home warranty people. Couple weeks go by I call home warranty and they haven't heard a thing from b&w. I call the rep leave two voicemails in a week no contact back so I figure maybe they are busy. So I give it another week. Called back multiple times weeks after to get only voicemail confirming I am calling the correct place. Still nothing. This is a span of 4 months. So I wouldn't recommend this company.

Everything was perfect. I called at 7 am, The scheduling was quick, efficient and easy. JACE, the…read moretechnician, pulled up right at the scheduled time of 9 am. Super nice guy. Army veteran. He was fast, efficient and the problem was fixed in 15 minutes. He checked out the rest of the system and cleaned up after he was done. I would highly recommend this company. They put this system in for us in 2018. They have done work for my mother in law, also. Same status for the person that helped her. Their # is (903) 513-7753

After having issues with one of our units, we contacted True Blue to diagnose our problem. After 24…read moreyears, we ended up needing a new unit and received quotes for that installation. They were educational in helping us choose which unit our home needed. My biggest takeaway was the professionalism from their service tech. He followed "all the rules", that is normally expected - wearing shoe covers in the house, knocking before entering etc. but he went above and beyond when going outside to make sure the gates stayed closed at all times. I can't tell you how many people are lazy and leave the gates open due to convenience, but without asking, he knew to keep them closed. It was so appreciated and truly bumped up their ratings, in my opinion, on what it means to pay attention to detail and remain professional.

We have a new-to-us home, and the A/C condenser motor stopped working on a 95 degree day with…read morehumidity over 50%. I contacted Advanced Texas Air Conditioning and spoke to the owner, Bruce. He gave me several options to repair the unit, all with fair pricing. Once I decided which option to take, he sourced the parts, repaired, and fully serviced the unit the same day. I really appreciate Bruce's transparency, honesty, and true customer orientation. Highly recommend!

KUDOS to Advanced Texas Air Conditioning. Bruce Moore and his team replaced two HVAC units for our…read moretwo story home. He and his team are honest and respectful of the homeowner's property. He has a solid knowledge of the newest HVAC systems and explained options with pros and cons. He and his team arrived on time and stayed on task. Bruce returns calls promptly and is positively engaged. Before the contract negotiations ever started he presented a copy of his TEXAS MASTERS HVAC credentials and a copy of his TEXAS LIABILITY INSURANCE. His level of service and high standards on our installation are definitely appreciated!

We were delighted with this company. Our AC stopped coming on last evening and was giving us an…read moreunrecognizable error code. We put in a request through Yelp and 5 Star HVAC was the first to respond. The very professional and pleasant technician, Rick, was at our door less than an hour later. The problem was solved within 90 minutes of the initial request - and at a very reasonable price. What a great experience! We now consider 5 Star to be our chosen HVAC company.

I sent out a quote request on Yelp that went to 5 HVAC companies; I thought I knew the issue and…read morewanted to know the repair cost if my diagnosis was correct...a way to get an apples to apples evaluation of each. I had 4 other generic responses who just wanted to get me scheduled and wouldn't tell me a price. 5 Star are the only ones who actually answered the question I asked. I thought the price they quoted for the job sounded very reasonable, though in the end I was feeling ambitious and found myself with a lot of free time, so I decided to do it myself. But, I appreciated their promptness and communication and will for sure check with them on harder stuff when it comes up.

I was told they would be here to install a new system and were. Had everything completed, cleaned…read moreup, and pulling out of the driveway about 3 hours later. I highly recommend.

From the owner: When the Texas heat wave hits or the winter chill sets in, residents and businesses in Caddo Mills…read moreturn to D-N-D Services Inc for dependable climate control solutions. Renowned for expert Caddo Mills air conditioning repair services, our team at D-N-D Services Inc is dedicated to ensuring your environment remains comfortable regardless of the season. With a suite of services encompassing AC repair and maintenance, as well as heating solutions tailored to both residential and commercial clients, we are your go-to source for HVAC excellence. Our commitment extends beyond temperature regulation; we also specialize in duct cleaning and enhancing indoor air quality because we believe in fostering a healthy atmosphere where you live and work. For reliable service that keeps pace with your needs while prioritizing efficiency and effectiveness, look no further than the experienced professionals at D-N-D Services Inc – where your comfort is our command.