Sorry to hear that this location in Plaza Frontenac is closing after more than 50 years! However,…read morethe last time I was in the store about a year ago, I was dismayed. The stock in the men's department was disappointing, now I know why - they weren't paying suppliers and many vendors had stopped sending them clothes. The designers that were featured were only for hip-hop and athletic styles. Gone were the elegant clothes I was expecting. The same was true when I was recently in Las Vegas and New Orleans, those stores are also on the closure list. Sad times in retail and for luxury brands. Au revoir SAKS.

On today I visited the store arriving about 1pm and had unfortunately received deplorable customer…read moreservice from an associate, Tracy. I was working with my associate, Lori; however, I was inquiring about a product that was more in the scope of Tracy. Lori attempted to engage Tracy's knowledge and not only did Tracy disrespect Lori, she disregarded me as a customer of Saks. I wanted a particular Kilian fragrance and Tracy did confirm that the one I wanted had been discontinued to Lori. I then addressed Tracy inquiring if there was one similar to my original inquiry. Tracy said yes and proceeded to walk in the direction of the Kilian counter. She then abruptly turned around and said "you all can go over there and find it." To be clear, she was not working with anyone at that time, so we were not keeping her from another customer and after saying her last comment, she went right back to looking on her phone. She was totally dismissive to me and had it not been for Lori standing there, I would have let Tracy know in that moment how ridiculous behavior was. As a long time customer of Saks, I know that your associates are not trained to behave in such a manner. Makes me wonder if I was Caucasian if she would have reacted differently. There are far too many options of where I can spend my money that sell the same items, if this behavior is acceptable then maybe I need to go elsewhere. This interaction reduced my rating; however, please know my associate Lori is a 5 star and beyond.

So far so good. I usually shop online. The store has minimal items. I do enjoy smelling the…read moreperfume. I did have a Chanel makeover.

I got a text from Brandon saying my purchase was ready for pickup and to come whenever it was…read moreconvenient for me and not for them. I went after work and he went in the back to go get it. He packaged it so beautifully and handled everything with care to show me before leaving. He reminded me that if I ever wanted to see a bag not in store he could find it for me as a loan from another location so I could see it in person before purchasing. He also threw in some maison Francis kurkdjian for me and my husband and talked about how he was the nose behind j'adore and I said oh no. Because that is my evening go to and of course the scent is heavenly! *added to my wishlist for the holidays

Have been shopping here for years. They, Chicos, and Soma are all the same parent store. I am…read moreolder, and their clothes fit me very well. The quality is good, although some of the prices can be a little high on some pieces. I have several pieces that are such good quality that I have been able to wear them for years. The staff is friendly and very helpful getting you clothes to fit your figure the best.

I love this store!!! 90% of my work clothes come from here. I love their clothes, they are classy…read moreand stylish. It is perfect for a woman who wants to look sexy, yet classy at work! They have sweaters and jackets in colors of the season that are great to mix and match with the skirts, pants, and dresses. It really allows you to switch up your outfits! I also love how the jewelry and shoes match the outfits so well! Make sure to check out the sale area at the back of the store. They have some good bargains! Also, Lynn could sell me anything in the store. If you go in and are unsure about anything, ask for her. She is fabulous! I really like their rewards program. It helps me save a ton of money. Unlike many places, it is not based on your purchases with their store credit card. It is based on the amount of money you spend.

Absolutely love Lilly and have been buying it for years! Unfortunately, I avoid going into this…read morestore. You're watched like a hawk from the moment you walk in and asked if you need help 1/2 a dozen times .... and not in a helpful way. I finally am writing a review as I always want to give the store the benefit to prove themselves, however it is a reoccurring theme. Do better.

First time shopping at this establishment for a dress for my son's upcoming wedding. I had ordered…read moredresses on-line but had to return/exchange. The ladies were very helpful and honest. Best shopping experience ever!!

J. Crew Factory has so many great items! I love that they have a range of sizes for men, women and…read morekids. I also love all the colors, patterns, accessories and shoes! This is a great place for a wardrobe refresh and to get some staple items or fun dresses and accessories for summer! Their prices are very reasonable and they often have sales. The downside is that this store does not seem very friendly or welcoming. There are typically many staff working, sometimes more than the number of customers shopping. The staff generally don't greet you when you walk in, leave or while shopping. The times I have been there, the staff are usually working on things like inventory or changing the layout of parts of the store, which can make a customer feel like they are in the way and for an unwelcome shopping experience.

I am an online shopper. I just prefer sitting on my ass at home to walking through stores that…read moreprobably don't have the right size and color in stock. I come here regularly to return. The employees are usually friendly and the store displays are nice. I'll be back!

First and last time in this store. Poor customer service- It is clear that they are used to…read moretreating people of color with complete disrespect. After being followed around the store for the first 10 mins I tried to ignore the behavior and go try on the items I had picked out. While in the dressing room trying on about 7 or 8 items and changing I was repeatedly asked to give back the items that I did not want. I had not even made a decision-I was floored that in the middle of me trying on clothes-she wanted me to open the door and give her shirts/shorts back that I hadn't even made a decision about. I did not get to even finish trying on the clothes before giving up and putting my clothes back on. At no point did I feel welcomed or valued as a customer. She showed complete lack of respect for my privacy in the dressing room and basic courtesy. I am sure I am not the first person to be treated like this at this location but I do hope that I am the last. I went right next door to Banana Republic and had a wonderful experience. Please do not shop here -there are other locations that will treat their customers this way.

I typically don't review chain stores, but the customer service at The Buckle is above and beyond…read morefabulous! I visited this store a few times to purchase two pairs of jeans. The first visit, I was assisted by an amazing rep that helped me with jean selection, and fitting; she was so helpful, patient, and kind. The second visit I dropped off a pair of jeans for altering that I had shipped to my house. It was a different rep, but once again, there was the same patience and kindness. Fast forward month to today, I picked up the last pair of jeans I dropped off for alterations, and the rep was once again, nothing short of wonderful! I explained my jeans were probably long overdue to be picked up, but she went in back without hesitation, the rep reappeared with a smile and my jeans. I felt bad that it took me so long to get back to the store, but The Buckle treated me remarkably each visit. Now, here's the reason for four stars versus five. The jeans are very comfortable, but very trendy. I really need a "nice" pair of dark washed jeans, and The Buckle was unable to deliver. I know it's the current style, but I just need dark washed jeans without holes or bling.