I think there may have been a change in management / ownership recently and it's for the BETTER!!…read moreGreat staff, friendly and helpful!!

Quickly helped in making copies of my house key. Staff was helpful and me efficient. Store has an…read moreeclectic mix of products for sale. Fair prices. And of course I always enjoy supporting locals as often as I can!

All went well !! Great staff and a huge selection of products. The store is organized and clean…read more I love going to the shop, even if I don't need anything. There's even a parking lot

I'm not the best handyman.. but I hold my own. And any little project or need for the house I have,…read moreInman Sq Hardware is there for me. Advice, supplies, whatever it may be. They have you covered! Friendly staff too.

Great location, well staffed, excellent selection and very friendly…read more New to Boston and they were welcoming and helpful.

Very unhelpful. Would not help me find a #10 wood screw when I asked nicely. I try to shop here as…read morei live around the corner but will go to Home Depot from here on out. Very disappointed as I have shopped here for many years. Seems like a simple request

The main reason why I use Tags is their location in Porter Square. I find that the staff are…read morefriendly and try to be helpful. However, the pricing is extremely high compared to some other big box stores or ACE hardware locations outside of the city. I highly recommend using their order online for in store pickup for the best pricing since the store will follow the online pricing vs the shelf sticker price. Online orders come with a paper bag that has a handle which makes it nice and easy to carry out. There are two floors to the store, with the majority of home improvement things being on the lower level.

They're friendly but not helpful--in fact, "incompetent" is the word I'd use. Here's what happened…read moreon my last two visits to Tags: I brought in a screen door to be rescreened. It took two weeks, and the screen fell off the moment I reinstalled it. I also had a key copied. It didn't work. I ended up taking both the door and key to Inman Hardware. They fixed the screen and made a key that actually worked. Buy stuff at Tags if you want, but don't count on them for even basic jobs.

The few actual hardware products they sell are junk. Mostly cheap household tchotchkes. All-around…read morepoor selection, and everything is overpriced. Rude staff. If you want to support a real locally owned hardware store, visit Ace instead who will actually have what you're looking for.

It's very important that we support local hardware stores like this one - they are a dying breed in…read morethe shadow of big box stores. This store carries a wide range of specialty hardware and tools which that other big box hardware store does not have. These stores are also part of the fabric of the community, providing jobs and critical resources for maintaining your apartment/condo etc.

Good neighborhood spot with decent prices and helpful staff. Every time I've needed something for a…read morequick fix they have had what I was looking for. Gentleman at the front has always been knowledgeable and given recommendation when asked.

Was happy to move close to here as I was sick of giving my money to Home Depot. Probably spend…read moreabout 200 a week there for work. My building changed their locks and gave us instructions to get copies of the master. So naturally I went to the place down the street with the giant sign that says "Keys made here". You would have thought I asked this man to shave his beard off. Little free tip for you. The correct response to "Im looking to copy this key" is not "Nope. How many more of you are gonna come down here it's ridiculous". My bad I meant to organize with every renter in my complex so we can all go get our keys at once and maybe grab dinner after. Instead, try: "sorry we're actually sold out of that key. Try another store or check back next week". Maybe even throw in some friendly banter? Idk just spit balling. Go to Broadway Lock if you want actual solutions instead of misdirected anger.

Don't blame a Miami girl for wanting to have some sledding fun! I learned earlier today that this…read moresleds are cheap and sold at hardware stores so I ran to Hardware City in my neighborhood. I was welcomed into the stores and began conversation with the two employees at the front. They helped me pick a sled and went to go get the round ones for the back so that I could see all the available options. It was a very pleasant experience and I would totally come back here again!

This place is so rude. I've called a few times to see if they have things before I go, and they…read morereally don't want to answer questions over the phone. Even things such as "do you sell boxes" are met with a huff and a sigh. I asked what the largest one they had was, and I hear the phone slam down.... did you hang up? Did you die? They return and sputter out the size and I say "oh great, thank you," and then then they just disconnect the call. Cue the "confused girl in backseat of car" meme. Especially after Pandemic.... aren't you happy to be still up and running and selling things and running a business, or nah?

Ethan at Model Hardware has been the most helpful hardware man I have ever dealt with. I am moving…read moreand am selling my home. As I fix it up, I have been seeking all sorts of paints and parts and supplies. Ethan looks everything up for me, he orders parts for me. He has been such a help during a stressful time. Thanks, Model Hardware, Treat Ethan well, he is a keeper!

Great customer service. Ordered a gas grill online. The store called me a couple of times to ensure…read morethat my delivery was seamless. Really nice folks over there who were helpful and courteous. Thanks Gabe and crew!

Absolutely love this store. This place is my go-to for everything I need around the house. It's a…read moresmall space but they pack a ton in -- I've found drain covers, toothpicks, doggy bags, etc. It's wild. They have a paint selection as well which is crazy -- they are very efficient with the layout. This store stands out over other shops in the area for two reasons: the staff are super helpful, and the items are priced incredibly fairly. The staff is always eager to help and I have never had a negative experience. I get items here for half or less of what they'd cost at other home stores on the street. I would definitely recommend this location to anybody in JP.

Helpful my dinging a certain product Gave me a close…read morefacsimile Attentive to a few customers at the same time Good variety of products

I have been shopping in this store for decades before Lauren took it over. The selection of…read moreproducts is just right for the average consumer. Her staff has always been helpful and if they don't know the answer to your question they ask someone else. They don't just dismiss you. I love that they load purchases into your vehicle. The prices aren't the absolute best but they are a smaller store so that has to be factored in. Overall the store and staff are wonderful. They are a huge asset to our little town.

I called before going and explained I had 3 UPS return labels in my email and asked if I could…read morebring in for label returns. Emphasized I did not have boxes. I was just following the process to get the email and return with the label in the young lady said. "Oh yes, we do that all the time. Please bring your stuff in. "So I got a car, went down there and as soon as I took my items out this other clerk comes over says" oh no, we don't do that. You need to have items in the box and labeled". I explained that I just called within the past half hour and was told to bring things down after I made it very clear what I was doing. And next thing I know this other young girl pops up with a manager name tag and says sir "I don't know who you spoke to but we don't do that here". I had a shopping list of things. I wanted to buy in there, but at that point I just walked out and I'll just order off of amazon, which always seems to be so much easier nowadays