Great location, well staffed, excellent selection and very friendly…read more New to Boston and they were welcoming and helpful.

Very unhelpful. Would not help me find a #10 wood screw when I asked nicely. I try to shop here as…read morei live around the corner but will go to Home Depot from here on out. Very disappointed as I have shopped here for many years. Seems like a simple request

The staff was incredibly helpful, and went above and beyond what I had asked for. Ethan assisted me…read moredirectly and really blew me away with his knowledge and understanding of tools and its accessories. And reasonably priced.

Ethan at Model Hardware has been the most helpful hardware man I have ever dealt with. I am moving…read moreand am selling my home. As I fix it up, I have been seeking all sorts of paints and parts and supplies. Ethan looks everything up for me, he orders parts for me. He has been such a help during a stressful time. Thanks, Model Hardware, Treat Ethan well, he is a keeper!

Absolutely love this store. This place is my go-to for everything I need around the house. It's a…read moresmall space but they pack a ton in -- I've found drain covers, toothpicks, doggy bags, etc. It's wild. They have a paint selection as well which is crazy -- they are very efficient with the layout. This store stands out over other shops in the area for two reasons: the staff are super helpful, and the items are priced incredibly fairly. The staff is always eager to help and I have never had a negative experience. I get items here for half or less of what they'd cost at other home stores on the street. I would definitely recommend this location to anybody in JP.

Helpful my dinging a certain product Gave me a close…read morefacsimile Attentive to a few customers at the same time Good variety of products

A great local hardware store with excellent staff, who are helpful and never too pushy…read more I love their paint selection and the prices are great. Will is always helpful and very proactive in helping.

Quickly helped in making copies of my house key. Staff was helpful and me efficient. Store has an…read moreeclectic mix of products for sale. Fair prices. And of course I always enjoy supporting locals as often as I can!

This review is another one of my million 'should be reviewed' that are looong overdue…read more This place has been saving my ass since, well, forever. Ever since I could hold a wrench I've been a hobby mechanic. As a backyard wrench, I can say that this place is THE place to go if you need anything metric. Fortunately, I grew up in the city next to this place and I used take it for granted....I thought there were places like this everywhere....until I realized that they were an anomaly. Anytime I broke a bolt, stripped some threads, lost a nut, etc...they've been there to save the day, and my sanity. More than a few times I'd be left without my car or motorcycle if it wasn't for them. My most recent fun, and the thing that spurred me to write this, was a weekend car project. The factory had hammered in a bolt to my brake caliper, mangling the threads and bolt. I called dealerships looking for said bolt....and of course, none of them had what I needed. Then I remembered my friends at MSTco! I walked in, told the guy what I needed, handed him a piece of the bolt, and he said " oh ya, no problem." A couple minutes later he comes back with a couple different bolts of varying strength ratings. I grabbed the beefy one, and a re-threading kit, all for around $10. Ran home, slapped it back together, torqued it down, and problem solved. If it wasn't for them....once again I would have been without a car, for at least a day. They are the BEST arrrrooouuund, nothing's ever gonna keep them down!

After hunting all over Boston for some metric coupler nuts to use with my bike fenders, I finally…read moregot pointed to Wakefield -- Metric Screw & Tool Co. to be specific. After getting blank stares at every hardware store in the Cambridge/Somerville/Watertown/Arlington area, talking with the fella at MS&TC was refreshing. I told him what I was looking for, and he immediately: a) knew what I was talking about, and b) knew they had it. Then I asked if they were open to the public, and he reassured me that if I was a cash-carrying member of society, I was welcome. When I arrived, I was a little unorganized and scatterbrained (still in shock that someone actually had the things I was looking for). The guy behind the counter wasn't overly friendly, but he was able to retrieve every single thing I rattled off from the back room in 30 seconds or less. When I was done, I had a handful of metric nuts, bolts, washers and specialty hardware -- and my total was less than $3. Metric Screw & Tool Co. for life.

Outstanding experience today!!! Came up with a great solution to hang beach chairs in our shed. Not…read moreonly saved me money but more importantly saved me time. I wish I got his name bc he was so helpful.

Who needs big box stores, these guys are the best most of the stuff you need, the help in the big…read morebox stores know nothing about the technical aspects of your product needs, I love this place. Mike Barry

I love this store. Took my teen-aged daughter in to pick paint for her bedroom and she walked out…read morejust thrilled about what a nice place it is. Elizabeth, the color specialist (?), took such good care of us. And she was just lovely to deal with. We have relied on Steve and his good advice for years as we have painted and re-painted the rooms in our house. The difference in having a store like this, as opposed to having to google answers to my questions - to help out the folks at the big hardware chains - is what makes "shopping local" the treat that it is. Please be kind to our home town merchants. Not every visit is perfect (I read some other comments) but we are so lucky to have options outside of the big box stores. Small businesses truly deserve our support!

We spent well over $100,000 at Hingham Lumber for home reno materials, including a full set of…read morekitchen cabinets. Going to Hingham Lumber for kitchen cabinets was a horrible experience and a big mistake. The Hingham Lumber designer mismeasured for more than half the cabinets had them made wrong. Rather than fixing their mistakes, the HL designer and cabinet department manager stonewalled us and the manager subjected me to verbally and physically abusive behavior. Due to the HL designer's mismeasurements, an entire wall of cabinets was not long enough to fit the space. To avoid weeks of delay, we agreed to adjust the placement of cabinets in our kitchen rather than having these cabinets redone. Also, the upper cabinets on the same wall didn't line up with the lowers as they were supposed to. We had repeatedly told the HL designer our design and space required they line up. When, after installation, we found the upper cabinets didn't line up, the designer said that - regardless of what we wanted - she had deliberately designed the cabinets to not line up because it was "customary". Again, to avoid weeks of delay, we agreed to have only one upper cabinet at the end remade with an extended section on one side. Because of Hingham Lumber's mistakes our kitchen doesn't look as good as it should have. The HL designer also mismeasured three lower cabinets that had to fit together between a wall and a load bearing post. They were too long to fit in the space. She told us to have our contractor cut into the load bearing post to deal with her mistakes! The HL designer ordered a back panel for these cabinets that was too long, with completely wrong trimwork. The crown moldings for the cabinets didn't arrive with the rest of the order. The HL designer said she forgot to order them. Then it got worse. The HL designer scheduled a revisit to our home. When she came, she brought a man she introduced as the manager of the Hingham Lumber cabinet department. Together, the HL designer and manager tried to blame our contractor, and then us, for the designer's mismeasurements. I reminded them the HL designer was the person who measured for and ordered the cabinets. Then, the six foot four male manager (more than a foot taller than I) suddenly stepped forward to stand toe-to-toe with me. His face turned red, he shook his finger right in my face and he shouted that Hingham Lumber wasn't going to pay to redo the cabinets they had mismeasured. I told the HL manager to move away from me, but he didn't. My husband shouted at him to get away from me, but he didn't. I had to start to step forward to get him to step back and finally get away from me. The HL manager finally agreed to take responsibility to have 4 of the 11 mismeasured cabinets remade. He said it would take four to six weeks to deliver them. The HL designer had previously told us it would take two weeks for delivery if any items needed to be remade. I asked the manager if his longer time period was in retaliation for me refusing to accept his bullying. He didn't answer. A week later, when we'd heard nothing from the designer, we contacted her. She hadn't even ordered the replacement cabinets. A week after that, a Hingham Lumber employee called us. This HL employee wanted to know if we were going to file action against Hingham Lumber regarding their manager's behavior. This HL employee then said any idea the designer and manager had acted inappropriately was only my "perception". I told him there were witnesses to the HL manager's behavior. He then asked me what I wanted. I said I wanted Hingham Lumber to order the cabinets that had to be remade right away and give a delivery date so our contractor could schedule his time. I also said I wanted Hingham Lumber to reimburse us for our contractor's charge for having to install cabinets a second time. Hingham Lumber still didn't order the replacement cabinets we needed. In desperation, I contacted the cabinet maker, Tedd Wood, directly. I asked for Tedd Wood's help in getting the cabinets we needed. Within 48 hours of my call to Tedd Wood, Hingham Lumber finally agreed the corrected cabinets would arrive timely and gave me a delivery date. (Thank you, Tedd Wood!!!) Hingham Lumber has never reimbursed us for the extra contractor fee we paid for Hingham Lumber's mistakes. Instead, the store billed us for $700 (plus interest) for miscellaneous cabinet parts, including some which arrived long after the cabinets were installed. This amount is far less than the extra fee our contractor charged us for installing the cabinets twice. Neither the store owner nor any of the HL employees involved ever apologized to me for the verbally and physically abusive behavior of the HL manager. We're now considering whether to take action to collect the contractor fee Hingham Lumber owes us and more, since Hingham Lumber seems to care more about avoiding the consequences of their bad behavior than treating their customers well and fairly.

I called the Bellingham Ma location this morning and spoke to Dave, who was extremely helpful and…read morealso took the time to find what I was looking for and gave me the exact information for me to double check online so I could make sure it was what I need. I'm most appreciative for his polite attitude as well as the fact that I did not have to go through a single prompt to get an actual person on the phone!