DO NOT TRUST THESE PEOPLE WITH YOUR WEDDING. Their service was absolutely despicable, but worst than that, they (the owner Rich Wilson in fact) DID NOT CARE when we voiced our grievances or make any attempt to make amends. Let me explain.
To preface things, we set up our event 2 months ahead of time. On a Tuesday, 4 days before the wedding, I received a voicemail from someone named Christa, asking if we could change our pickup date from Monday to Tuesday. I called back and left a message explaining we could not, as it was a rental house. No one called me back, so I had to take the initiative to make a second call in order to explain the situation. Christa suggested that perhaps they could pick it up the evening of the wedding instead. This was certainly an inconvenience, as I knew I might need to rush my guests and wedding party to clear tables, but I agreed to have the rental equipment picked up "after 7 o' clock."
The day of wedding, I have not heard anything from them, and I have no idea when they are going to arrive. I call to get a voicemail and no call back. I wait an hour and call again. Nothing. Finally, they arrive within the timeframe and explain that we will need to set everything else up ourselves--they aren't even going to help carry the equipment.
Come our wedding night, things are running very late, and as 7pm is drawing near, I realize we haven't even served the cake. I rush to tell my wedding party we need to break down the tables and get everything cleaned up to honor MY HALF of the verbal agreement with Christa. My guests are forced to eat their cake standing, and my party is put under additional stress rushing to get all the equipment out to the driveway.
Next, it's 10pm, and no one has shown up. No one has called. At this point, my wife and I are stressing out on our wedding night--one of the most important nights of our lives--and wondering if the equipment is going to be picked up at all. Again, no one has even called to leave a voicemail. We have to be out of the house in the morning, and we are wondering if we are going to be charged by the rental house for leaving a bunch of stuff in the owner's driveway.
Finally, in the morning, we leave them another voicemail. No response. No call back. Luckily, around 11am, right before we have to leave the rental, their people show up to pick up the equipment. They don't speak with us or make any attempts at apology. In fact, the drivers look straight-up stoned.
My wife and I are incredibly disappointed in their service. Their lack of communication caused an incredible about of stress during an already incredibly stressful time, and took away from our wedding day. We gave the owner, Rich Wilson, one last chance to make amends by reaching out to him personally. I left him both voicemails and emails. He didn't care at all apparently, as it has now been a month since our wedding day, and like his employees, he is unresponsive.
If you can find any other party supplier in the area, go with them instead. These people are disorganized, incompetent, and heartless. read more