The bad part is somehow sometimes they set your trash cans real close to they street, then if…read moresomeone hits it they make the person that's name is one the account has to pay for the trash cans. They dropped a big trash can when my husband started trash pick up, then stop picking up and took the trash can. When we started but up our trash bill is $100 plus every 3 mos. They took our trash can the week they stop picking it up. We restart in we had to pay a deposit on top of the monthly bill we didn't say anything about it. But let them do it again I will call them and ask them why can't the trash man sit my trash can in my driveway and not over in my neighbors driveway.

This has turned into the worst trash pick up service we've ever had. Recycle pick up missed on…read moreMonday. We were promised it would be picked up by the end of day. Tuesday, still no pick up. Once again, we were told it would be picked up by the end of day. Tuesday evening, still no pick up. We paid for a service they, knowingly, fail to provide. The next step is the Attorney General. Don't waste your time, or money, with this company. They lie to get you off the phone, they have horrible customer service, and when they do provide a service, they carry your trash can down the block and onto the road when they decide to put it back down.

After 22 days of not receiving our trash bin I emailed WM to refund my money. I spoke to customer…read moreservice about a week ago and she suggested leaving the trash bags on the curb. I don't want to pick up trash debris from animals. WM used the call back feature, called me back and set me on hold going on 27 minutes now. Extremely dissatisfied. We will be using Lake Area Disposal and Recycling now. I updated to two stars because I was able to finally reach someone at the local office who quickly discontinued service and refunded all our money from the initial start of service 22 days ago. I called the California office 619-596-5100 and they transferred me to the local office. She handled it wonderfully.

A problem with communicating with the office. All their emails were going to my junk mail (ha ha)…read moreso I wasn't getting my bill. I emailed them about this, saying to sign me up for automatic bill pay. I thought it was done, it wasn't. No one contacted me that there was a problem, they just stopped picking up my garbage - that was their genius solution. On their website, there is no phone #. I tried to email them but they keep coming back as "undeliverable". I tried the Chat Lady and in the middle, she said, "Sorry, technical difficulties!!" and cut me off. There's just no way to contact them if there's a problem and they don't contact you, they just let problems fester until they're out of control. For the 2nd time I signed up for automatic bill pay - I hope it "takes" this time. If it doesn't, then the joke's on them. Since it's 98 in the shade, they'll all pass out when they pick it up next week (if they do) and they deserve it.

I've had essentially the same experience as the previous reviewer. Recycling hasn't been picked up…read more2 of the 5 weeks with service from Illini. Rating a trash collector is pretty binary; they either do what they've agreed to do or they don't. I'll be switching tomorrow.

I have just canceled my service and will be using another waste disposal company as the service…read morefrom Illini Disposal is horrible. Our recycling has not been picked up at least 10 times this year and there is always an excuse. And the last time I called I was told the owner does not make any money on recycling so there was no way that they could refund me any money even though the service that I pay for each month was not completed. I was the only person on my street that used this company and now I know why.