What do you get when you sell out basic local functions to a large conglomerate? Nobody picks your trash or the phone up for weeks at a time, the new American Dream. read more

I have been on hold three different days. After a half hour Monday I tried Tuesday and after waiting 15 min I decided to take their advice and try Wednesday. Now been on hold for 15+ min. read more

To start, waited almost 2 weeks for a can to be dropped off. Now the first week of pick up, and trash is still sitting out front on the curb. The week after a holiday, so the bin is full. Lid won't shut. Picked up recycling (bin half full) sitting right next to the full trash bin. Call at noon to report the problem. No care in the world. Wild cats, family of ground hogs, raccoons and opossums will have this trash all over the street and yard! Their driver or administration will not be responsible for clean up, I will be. Because they didn't do their part to pick it up! Want to send a driver at a later date. Smh. I will be looking for another service company and also I'd highly advise you to look for another company outside of this one!! read more

I have had it with this company. I am constantly having to call them, and wait on the line, just to ask them to come and pick up my trash. Week after week! Seriously, I looked it up, I call them no less than 2x a month...no less...usually every single week! I pay for a service that I have to stop everything and call them and beg them to please just do what I am paying for! Of course, I get bills and if I am late, oh my God, they are going to halt my service... but they can be friggin late every week and I have to call. Let's be clear, I am never outside of my billing date. I stopped my automatic payments because I am not getting what I pay for. It's not that hard, just pick up my trash...on the day...even the next day...or the next....just do what I am paying you for! I manage a business and cannot fathom having this type of record and still being in business. Just do your job!!!!!! read more

Had Republic for 5 years now since moving into my home, never had any issues. I love the huge recycling bin, too! $45 every 3 months for one recycling and one waste bin, perfectly reasonable. Never had any missed pickups, just had to confirm where the cans were expected to be on pickup days when I moved in. read more

I was very much impressed with our service in Spfld IL today. They picked up my recyclables and a gust of wind came up. Some of the trash blew out and a worker got out of the truck and picked every piece up that landed on the ground! Much appreciated!!! read more

What joke this company is! You tell them you're done with their service and they just keep billing you. Then they call you constantly and threaten to turn you into collections. Yesterday one of their employees came onto my property through a gate and stole my trash can. 8 years ago i had their service and they started raising the price every 3 months while none of my neighbors prices went up. Once the price reached $95 for 3 months i was done with them. thye told me each time i called it was just a rate increase. read more

I hate this company i wish I still hade waste management trash got missed 3 Friday in a row worse company ever I do not recommend for no one to get this service. read more

Earlier I wrote a review regarding the outlandish overcharge from Republic Services. While the review shows that they did respond by requesting additional formation, the answer we received was that they were no longer able to help us because we have canceled the services. How convenient! They were of no actual help when we called about the rate prior to the cancellation. I hope other customers can find better services than Republic! read more

I have never had such awful service than during my time with Republic. this last year has been especially horrible. Missed pickups every single month, my trash can keeps being taken by them on my pick up days too. it's happened 3 times now and every time is a 2-3 week wait for a new trash can even though they're the ones who took it. Not even to mention the horrible, pathetic customer service they provide. I can't stand this company. Only even giving one star because have to give them something, otherwise would be a completely negative rating on my end. I can't wait until my pay period is up so I can switch companies. read more

They continue to not pick up trash weekly. Then we get notified it should be in the alley. Got a note today saying it wasn't out for pickup. We put it out last night. The only thing they seem to be able to collect correctly is money! read more

I am so dissatisfied with this service. whenever my regular service guy is not working they forget to pick up my trash from the driveway for senior citizens program it's hard to get a person by phone and I am so done. read more

This is by far the worst trash company in my area. At this point, I wonder if they even collect trash. They have missed my trash can for the last two weeks. I have called a minimum of 8 times since they first missed, and every time I've been told someone will be by either that same day of the next. No one shows up, and I have to call again. My issue has been "escalated" every time I call, which means absolutely nothing. I get the same response every time I call, and every time it ends up being a lie. My trash can never leaves the road, and it's been picked up in the same place for the last four years. At first, I thought it was some elaborate prank that they don't come get my trash. But at this point, it's just become really sad. My trash has been piling up over the last 2.5 weeks, and now neighborhood critters are getting into the bags. And not once over the last 8+ phone calls has anyone offered to credit my account for the two missed pick-ups. I'm sure they will respond this this review with a "canned" empty message, fully of fake apologies and excuses. I just want them to come collect all the trash, so I can switch services. read more

I don't have a problem with garbage pick-up; but I do have a problem with the staff who take care of bills. I paid my December bill; and have continued to get notices that my payment is overdue. I called them and all they told me was they didn't get my payment even though is was processed by them. It just didn't go to my account. They told me to contact my bank and tell them to send the paperwork to them that shows I in fact paid my bill. I did that and have a copy of the paperwork the bank sent them. That was two weeks ago; and this week; got an automated phone call telling me if I didn't pay; then would cancel my account and charge me a fee. Then today; got another bill from them saying they are going to shut down my service for non-payment. Out of total frustration; I went ahead and paid them again today. So they got double the payment for 3 months of service. I will begin calling other garbage collectors to see about changing my service to someone else. A totally incompetent staff working at Republic Services. read more

Made arrangements for an extra recycling pick up to pick up excess moving boxes. Was told to put out Monday night for pick up Tuesday. They are now still sitting there a week later. I call every day and told they will get someone out next day. No one ever comes. Now I am getting a citation from the city. read more

if I could rate negative stars, I would. Worst service ever. they are worse than Waste Management was. This is about the 5th time they skipped service on our street. Send a pickup truck to collect our garbage, or send a supervisor with their own vehicle. I don't care. But take care of your customers!! and lower out bi-monthly bill since we pay for weekly service, and not just whenever Republic wants to service us. read more

My waste hauler in Springfield IL won't even allow my disabled neighbor to leave their trash can lid open for fear of getting his clothes or hands dirty. This issue was even brought to the attention of his supervisor who said he should not have to get his good clothes soiled. In addition, people walk by my trash can in alley & dump their dog waste in my can.......same driver will not empty my trash completely. He will only remove by hand the garbage in actual trash bags because he doesn't want to get dirty.. REALLY????? read more

I want to update my post. After making the post I did receive an email from Republic offering a credit for the missed pick up. I appreciate it but it wasn't really about the few dollars. As I said before all humans make mistakes. It's how you respond to making a mistake that matters. I was very frustrated with the fact that I could not reach anyone during business hours. Even when opting for a call back there was no one one the line the 3 times I received a call back. At the time of my post I was done with them. I received a call a couple of days later from Rick. He said he is an operations manager for republic. He was very pleasant. Prior to calling me he did make sure someone picked up our trash. He gave a a number to call in case it happens again. This is all I wanted . Someone to acknowledge there was an error made and offered a solution. I probably won't be looking to change companies only because of his response. I have had toake the calls to customers before and they are not always pleasant. I appreciate the way he handled it. read more

This company has consistent reliable service. No complaints here. They adjusted our price to make it comparable to its competitors. Thank you for that ,and your service. read more

Big snowstorm in Springfield, Illinois on Monday, January 6, 2025, the day of my residential trash and recycle regulary scheduled pickups! Understandably, no pick-ups that day because of the storm! However, they did pickup our recycle on Tuesday, January 7! It is now Thursday and still no garbage pickup - even though they promised me a Wenesday pickup! While the streets have been drivable in my neighborhood, they still haven't picked up the trash! While mail deliveries are, and have been, running daily as have UPS and Fedex deliveries, they claim that our roads are unsafe for their BIG TRUCKS to drive on! Because they're behind with their trash pickups, I would think that Republic should, and would, schedule pickups for Saturday! At the very least they should have the courtesy to contact their customers about when pickups are scheduled, instead of simply being untruthful and refusing to answer phone calls! Very disappointed with Republic Services in Springfield! read more

I don't understand why they are even a garbage service. After paying for 18 months of service they just decided to stop picking up our garbage and recycling. After weeks of calling and going online to report missed pickups, being yelled at by the local branch and being told that their call center doesn't relay information to the local branch got really annoying. As a customer I was asking for a solution as to why I'm paying for weekly pickups but only get picked up once a month. I was never apologized to or given an answer or a solution. They credited my account for $3 one time though. I ended up calling to cancel my services last week and of course the gal I talked to then was nice and apologetic, which is laughable because they can't expect customers to hold up our end of the deal when they don't. read more

Republic purchased our trash route from a local provider. From the start, the service was awful, not showing up at all, and missing service for weeks at a time. The final straw for us was being up charged from $56 to $188 because they claimed the dumpster was too full. They were even so kind as to show me a picture. The kid was slightly raised, and the trash was not compacted down. I called, expressed my discontent, and was told too bad. Awful business, awful service. Oh, and they continue to 'expand' the drive by cutting ruts further each time from the road. Here is the kicker...I tried to switch to a different carrier and no one provides business service in our area because of them. read more

I signed up with them Aug 2023 since then I've been paying almost $200 every single month I've already got about $600 in over charges. When I call I get no where. Poor customer service and a total ripoff read more

Republic recently bought our small, local trash company. Zero issues with them for 8 years. Now, this huge company with 14,000,000 customers somehow cannot figure out how to pick up my trash or bill me appropriately since we've moved in (60 days). Instead, they continue to bill me for services requested by our previous home's new owner. Over $500. On top of the 6 month $210 bill I already paid. If I could cancel, I would. Instead, I've called 7x about this issue specifically and each time they promise to resolve and call me back. Zero positives - Over-billed, Trash not picked up, Recycling piled in the garage, no customer service, runs you in circles on your own dime. I shouldn't have to do this much work for a service I'm paying for! read more

I'd like to recognize the great work of our yard pickup person Antonio. We have a very elaborate landscaping layout, a large yard and several trees. Consequently, we produce a lot of yard waste. Antonio always picks up the waste and never complains. He leaves our cans neatly on the parkway. He's always friendly and has something nice to say. read more

How bad can a trash service be? How Bad Can They Possibly Be? Well, let me tell you. THEY NEVER PICK UP ANYTHING AT ALL. All they do is send you bills!??! Prepaid for 3 months of service per their "rules" and I literally just have piles of trash in my backyard covered in flies, and call in and report missed pickups every morning. They dropped off the cans after a week, but the wrong number of them. Then they sent me a second bill. I first waited over two weeks while a recording said they were closed "We're sorry for the inconvenience". Now they admit they're open, they just don't do anything. Its just absolutely crazy, how can a company like this stay in business. Thank god I didn't sign the year contract. read more

Changed the billing...no contact Changed the pick up dates...no contact Completely missed St Patrick day...no contact. There is a complete lack on information going on with this company. The poor girl trying to manage our account has no help. I can't get anyone to take my money or my garage. There are 3 other companies who do this work. I suggest any of them besides, no show, no go Republic!! read more

Literally a terrible company. Besides the number of missed garbage pick ups for our family 6 they won't allow us to pay for a second container every week. Ever been a large family with one container and missed pick ups? The raccoons of the neighborhood love it. I've canceled my service and for TWO WEEKS now my big containers are sitting at the curb waiting to be picked up. That's two weeks we've been told they were being taken care of and here they sit. I even called TWICE yesterday to confirm the pick up and they told me they were coming... did they? Of course they didn't. At this point the containers will be on the side of my house and y'all can go get them yourselves when you decide to do the job. read more

If I could give 0 starts I would. Total rip off. Be careful setting up a service with them. Will talk themselves in circles on the phone and end up charging you way more than originally told. Try any other service. read more

I have never signed up for service from Republic. They bought out our local trash company. They are charging me a $60 service fee to cancel. I explained to them I never had an original contract with them. They do not care. I am paying more money to another company just to get away from Republic. Avoid them at all cost if you can. Not a good company at all. read more

This company is totally inept or corrupt I am not sure which. They charge over $2,000 per year for a commercial one-large can weekly pickup. If you ever try to cancel the account they require a certified mail to stop their service. They try and string you along hoping you will give up trying to cancel. Once we successfully canceled their service they continued to bill us late fees and service interrupt fees. There is no way to contact the local manager (Springfield IL), he hides behind the corporate call center and never returns a call. BUY LOCAL - Lake Area is charging us $54 per quarter compared to $500. NEVER AGAIN. Update on Jan 8, 2020. Based on this YELP review, I received a response on 12/9 that my account was cleared of their deceptive service interruption charges and associated late fees. Then on 12/13 I received a collection letter from Coast to Coast Financial Solutions. Republic claimed the letter was sent before the account was cleared. They promised to contact the collection company and clear the account. THEY FAILED MISERABLY AGAIN. I have received collection letters on 12/18 and 01/02 demanding payment. I CAN ONLY ASSUME THIS IS JUST A PATHETIC OPERATION TO WORK FOR AND THEIR EMPLOYEES DON'T FOLLOW THROUGH ON THEIR COMPANIES ERRORS. read more

Republic Services is the sanitation service that took over Flowers Sanitation in Virden, IL and the surrounding area. Shortly after they took over they changed their billing schedule from monthly to quarterly "for our convenience". As inconvenient as this was to us, well, sometimes you just have to go with the flow. Recently we received a letter notifying us that there would be an increase in our monthly bill due to a Fuel Recovery Fee and an Environmental Recovery Fee. The letter implied the fee would be an 18% increase. When the next bill came the increase was 51%. There was no itemization to explain this. When we checked the website, there was no help there. When I tried to call and talk to a representative I was on hold for over 54 minutes before I gave up and put myself on the list to be called back.. I'm skeptical as to whether they actually will. I would never recommend this company, in fact I would urge anyone to steer clear of them. Like other reviewers, if I could rate less than one star, I would. We've not been happy with them from the start. I don't know why this says I'm in San Fransisco, CA. I changed that at the start of the process. I am based in Virden, IL. read more

Since the city of Springfield so intelligently decided to contract with this company for yard waste pickup (wonder who's relative benefited from that deal), we have had nothing but trouble with this company. Sure it's free! But you get what you pay for. I would much rather continue paying sticker fees with Lake Area and KNOW when it will be picked up. Instead, we are in a "zone" which only allows for yard waste pickup every other week. Oh--and you don't know what day of the week they will come. If they do. (They have missed us 3 times now.) So you put your yard waste out on the curb Monday morning, and hope they come sooner rather than later. Often, by Friday, you have a nice smelly barrel of rotting yard waste in your driveway. In this latest example, I put it out the week of Sept 30 (our zone schedule). They didn't come the entire week. Had to wait until the week of Oct 14. It was out that Monday morning. Again, they DID NOT COME the entire week. Now that barrel is really ripe. I called this morning. Wanted to know my account number. We don't have one, I tried to explain, it's a city contract. We would not have a contract with them if we had a choice in the matter! Didn't understand what was going on. Now, the second time this happened, I watched as the Republic truck drove right by our house (and the barrel in the driveway) and picked up our neighbor's yard waste--and drove away. This is absolutely the worst deal for Springfield residents. And since it was a "government knows best" decision, we have little recourse or options. Absolute worst. read more

Expensive expensive expensive. I switched to a locally owned hauler for almost half the price. Shop around before you select them.

We had a contract with Republic. It was supposed to last 3 years. During that time they increased our monthly charge. Then after our contract ended (with absolutely no notification that a renewal was coming or that it would automatically renew), they hiked our price crazy high. We contacted them multiple times over 2 months in hopes of cancelling our service and got told that we had an additional 3 years contract (that we did not sign) and could not break it. The best they could do was maybe lower our price and then keep increasing it every year until the contract ended. The person we have been trying to work with is incredibly rude and impossible. We found another company with better service for a fraction of the cost and Republic dared to send us an email saying that we have to have the other dumpster removed! STAY AWAY!!!! read more

Horrible customer service!!!!! Do not use them if your time matters to you!! You will not be able to get help when you need it. I have literally been on the phone for hours and still no resolution to simply close my account and pick up my garbage cans. Their customer service is horrible and rude and it is literally shocking. It isn't worth it!!! read more

Worst customer service ever. No one can help you when you call them. You will have to wait 72 hrs for a call back. They can raise the price at anytime even though you are under contract. They charge more than what Mayor declared in the city ordinance. They charge me almost double and respond that I am under contract so it doesn't matter. Definitely go with any of the other haulers in town. read more

This is absolute worst company in town. We even had a family friend help navigate through this mess and still was over charged and services weren't picked up. I don't know what kind of business model works when u over charge customers and then don't complete the service you promised to provide. Worst company ever! read more

I first talked to Republic when I was at the Home Show in Springfield. While I was there they explained their services and the contract. Both the prices and the services offered were better than we were getting from Waste Management, so we signed up. We never had any problems with the pick up service we received from Republic. There was one snow storm that they were not able to service the city. They pushed service out a week, but we were allowed to put out extra bags for them to pick up that next week. When we moved out of state all it took was one simple phone call to cancel my service and have them do a final pickup of our trash cans. It couldn't have been easier. read more

I would not recommend Republic services. They canceled my service and then made me pay $40 to reactivate it. Their error at my cost.