Today was their first day being open after a week of training. I have been getting waxes for 5 to 7 years. My review factors in both of those things.
TLDR: Its new, kinks will work out. Appointments will take a touch longer at first. Pricing and people will get figured out. I'll update after my second appointment.
The good: the lady waxing me was VERY polite, very thorough. The location is SUPER convenient. The facility is super clean, well organized and spacious. Plenty of parking. Lots of room for well displayed products.
The needs adjustment: I got a phone call on my cell to book the appointment and my first appointment was supposed to be free, per the phone call. I check in at 8:55, (they open at 9, my appointment is at 9) and the desk manager (maybe the real manager?) seems a touch frazzled. The thermostat shows 76, which it probably wasn't 76, but it was a touch warm in there. I get my services done, tip the service provider in cash and go to check out. I have my credit card in hand because I was thinking of buying a package (I was low key thinking of getting a wax pass, highly recommendsome type of package, it's a better deal.) She tells me it's going to be $56 dollars for today's appointment. I remind her I scheduled via being called and when I scheduled, they said it was free since it was my first appointment there, a grand opening special. She asks my phone number, now somehow in the system its one digit off (remember, they called me) and she says I am actually not a new customer (they just opened, I guess she means new to European Wax, which should have been explained), but she was going to correct it. The computer or the program was giving her difficulty, no biggie it's their first week. Then she says it's $28. Ok, that's still not what I was told when I made the appointment, but it's probably not her fault so I just pay. I did make a second appointment, so we will see how things go then and I will update! read more