I went to Massage Luxe in Fairview Heights and had the worst encounter ever. I had a membership that I had on a freeze because of having surgery. So I haven't been there in about a year. I booked a massage for that same evening at 4. I completed the questionnaire's and all forms online before I got there. i walked in and front desk staff Breanna greeted me and told me that we could handle the payment and updating my account once i was finished with my service. She escorted me to the back of the clinic and walked me to the restroom. I put some hand lotion on after washing my hands while still in the restroom. Once I was done and opened the door therapist was standing there waiting for me to come out. She said hello and pointed down the hall and told me where we're going. She never introduced herself or gave me her name. I only knew that it was " Anita" because I asked the front desk staff when I scheduled. Once in the room she asked what we were focusing on and I told her what area's and she had a snooty remark afterwards, and pointed to my earrings and told me "they're going to have to come off." Once she came back to the room to begin the massage and I'm on the table she starts off telling me that the front desk knows to tell "her people" not to have on perfume or scented lotions when they come for a massage because she has allergies. She said she was aware that I booked the appointment at the last minute, but told me whatever I had on was very loud and triggering her allergies. She said she needed to use some eucalyptus just to counter the smell. Next she starts to tell a story about another client that previously came in smelling like marijuanna. She said the smell was so strong that it wreaked from the customer wait area all the way to the back of the clinic into the room she was working in. She went on a rant for several minutes talking about how she had to refuse services to the man and how she's refused services to people before. This line of conversation was not relevant to me and I have no clue why this is what she chose to talk about. I made the statement that she would still get paid whether the guy was high or not, and said that it wouldn't affect her money. So she raised her voice stating that she is not a prostitute and she isn't prostituting herself out. She said that she cancelled the massage for this person because she started to get sick to her stomach from the smell. I have no idea at this point why we're even having a conversation about a previous client, nor why she is telling me how she has refused peoples services. I then just told her it would be best if we didn't talk for the remainder of the massage. Once she started the massage she did not do any kind of warm up techniques, didn't have me take a deep breath like the therapists have always done whenever I've had one. Also, the with the deep tissue massage they usually start off a bit slow to warm up your muscles and then build up to the deep tissue as the massage progresses. She started out the massage with the level of pressure that would be used towards the end. Seeing that i have some real tension and tight muscles in the area she was massaging, initially it wasn't an issue because it takes it lot more work for my muscles that some people. However, I could tell that she was using all of her strength with attempts to hurt me. She was massaging so hard that I could here her grunting and make sounds because she was just digging in my muscles. Instead of using the forearm to work on my back she was using her actual elbow. Once she started on my neck i could tell she was straining so hard that her hands were shaking. At this point i just told her to stop touching me. She didn't ask if there was a problem or why I told her to stop, but the first thing she said was "you said you wanted deep tissue didn't you" with a taunting tone. This was not a matter of asking for deep tissue and I couldn't handle it, she was totally unprofessional and not once did she ask if it was too deep or even deep enough for the matter. This lady had some sort of problem and I am not sure what or why. I went to the front desk and asked to speak with a manager or supervisor and was told no one could help me until Monday. I asked well what is the protocol when there is a problem between client and a therapist and Breanna was totally clueless and could not or possibly just would not tell me anything. Either way it's unacceptable. She told me to just call back on Monday. So I asked her what do they do when there is an emergency? I also told her I was not going to just leave and wait until Monday and hope that she remembers to have a manager call me. Ultimately, I ended up speaking with the owner Keely who was no help. She accused me of being rude to staff and told me to get the "hell out of her store" There is still a lot of details left out, but i would not recommend this place to anyone. read more
