Absolutely not a legitimate company. Sold me an expensive item online, then sent me a completely different product. Hey, mistakes happen, no big deal. But then after being told I was wrong in a rude email and then no response, exchange, or refund I spent an hour on the phone with amazon two separate times to get my refund. Got my refund and they had the nerve to email me a week later to say they still haven't received the original item back. Well no kidding buddy, I never got it in the first place. I sent four emails explaining this and the only response I got was "according to the weight of your package, the correct item was sent."
Absolute garbage customer service.
This started long before the pandemic by the way. read more