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    Lakeland Divers

    4.3 (6 reviews)
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    REI Recreational Equipment - Snowboard area

    REI Recreational Equipment

    3.8(70 reviews)
    1.2 mi
    $$

    Went in, salespeople solid for pickup and at the cashier, or asking if I needed help multiple times…read moreas I walked through the store. People like to work here, it seems. Changing rooms are buzz for a helper. Definitely enough staffers and people who are friendly to help all over. Three staffers were talking about one pair of ski boots they sold with the wrong insoles (it was the display old blue insoles instead of the new ones) and trying to find and contact that customer to the best of their ability. Good customer service, there. Winter gear almost all out in February, so end of season and clearance sales on some items, but not others (same snow bib for women was on sale, the men's version - not on sale? guess it's about how many they've sold?). Didn't really find any ski socks of note. Some jackets on sale. And some weird jelly bean flavors. Skip the bubble tea version, they taste terrible. Bike and ski services in the back. Prices aren't too bad, so hopefully would be smooth to get service. Will bring back my bike later this year to see what they can do about a sticky lower gear.

    Interesting visits.Years ago I went to the store and the staff were no where to be seen. Recently I…read morereturned, I was in to SHOP! :). A staff did ask if they could help me but they just had other things to do seemingly. I ended up being there for a a couple of hours and purchased a large amount of items. (15 full price) and becoming a 'member'.The staff that let you in the fitting room were extremely helpful. Upon returning twice to return a total of two items, the cashier staff were rude and not caring, almost disgruntled. Very odd and won't be returning here even though it is close to work. I liked and enjoyed the shopping but the staff either get heat from their corporate people (which is probably the case) or are just very unhappy. I can't imagine why outdoor loving people would be unhappy!

    Photos
    REI Recreational Equipment - Shop for ski and bikes

    Shop for ski and bikes

    REI Recreational Equipment - Bikes

    Bikes

    REI Recreational Equipment - Bike services

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    Bike services

    Paragon Sports - Running section one street level

    Paragon Sports

    3.9(1.1k reviews)
    21.6 miUnion Square, Flatiron
    $$$

    Keith and Paula are amazing! No words, they go above and beyond for the client Thank you so much…read moreto them

    We've shopped at Paragon for decades and always had good to great experiences there. The staff is…read morewell-informed, has integrity and the merchandise is of excellent quality. Tonight l had another great experience at Paragon thanks to the sensitivity and good nature of Mike R in the upstairs shoe and boot department. As a rule, my 88-year old husband doesn't like to buy himself new clothes. But after what feels like weeks in this polar vortex, with him stubbornly trudging and slipping through the snow in old rubber rain boots and a cane, l stopped hinting and put my foot down: we were going to buy him some warm, waterproof boots with cleats. Knowing that he might only put up with one outing, I decided to scout Paragon on my own, first. Mike R. advised me he had only one style of boot that fit what l was looking for and not many sizes left. When he came back with a size in the ballpark, l asked if he could hold it for me. Mike was blunt: he couldn't do any 24-hour holds with the stock so low, but he could hold it for two hours. I thanked him, explaining that if l bought these and presented them to my husband as a done deal he would never even try them on. But we'd be back, within the hour. When we arrived on the floor, Mike picked right up on the dynamic: this was not a customer for a hard sell. And so Mike was the soul of discretion. He kept a low profile, talking quietly and only to me and showed up just often enough to be helpful. He was patient, kind and l got the feeling he was enjoying the challenge of selling without ever even connecting with the guy trying on the boots. And Mike's strategy worked! We made the transition from my husband's original reaction to the only boots in his size ("l hate them!") to walking out with four pairs of socks and that same pair of warm, waterproof boots with cleats. I am deeply grateful to and frankly in awe of Mike R, Paragon boots department. Thank you!

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    Paragon Sports - Winter jackets upstairs

    Winter jackets upstairs

    Paragon Sports - Backpack and more bags

    Backpack and more bags

    Paragon Sports - Winter jackets

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    Winter jackets

    Lakeland Divers - sportswear - Updated May 2026

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