Very accommodating and professional. Was able to fix my gas meter so that I could pass inspection.read more

I found VIP Plumbing on Yelp while searching for someone to troubleshoot our Navien tankless water…read moreheater, which takes too long to deliver hot water throughout the house. After comparing quotes, I chose VIP Plumbing because he was a Navien-certified service provider and offered to check for the issue while performing routine maintenance instead of charging a separate diagnostic fee. Unfortunately, he came on the observed Columbus Day holiday, when Navien was closed, so he couldn't get technical support. He was also leaving the next day for over a week of Navien training. We patiently waited for his return, but the issue remains unresolved, and his latest guess is that the control board needs replacing. My other concern is the pricing. The quoted price for the part was significantly higher than what I found online, and the installation labor seemed expensive as well. Without a confirmed diagnosis, I'm hesitant to move forward with such a costly repair. I appreciated his initial approach and understand that troubleshooting can take time, but I was hoping for better follow-through, a clearer diagnosis, and more reasonable pricing. Unfortunately, our hot water issue is still unresolved.

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

We were replacing a gas water heater with a hybrid electric heat pump water heater. Generally, this…read moretype of heater costs twice as much (price and installation) as a traditional electric water heater, but costs a lot less to run (and therefore you recoup the additional cost in a few years from lower operating costs). I had a very easy experience getting an on-site quote. I received 3 quotes for this job. 2 quotes, including this one, came in around $7100. I went with a third one at around $6700 (which included an additional mixing valve) and am very happy with my decision. Overall price was not a big part of my decision, but brand of water heater was. After doing some research online, the most recommended brands are AO Smith and Rheem (GE). Both higher quotes were for Navien, which has only been making heat pump water heaters for 1 year, but I was told that it is the most reliable brand. I did not understand how this claim could be made, given how short the duration of evaluation for this product. Even the worst appliances usually work for at least a year. So I requested a quote for AO Smith or Rheem, which I did not get. I'm not sure why my brand request was not honored, but it made me question whether I should go with a company that either has communication issues or maybe some type of deal with Navien that I was not informed about. Many water heater installers are preferred installers of certain brands, which means they can get better pricing, etc. I did not want to be a guinea pig for Navien.

Just ok, tech didn't want to find my unit number in the building so had to go find him. Needed some…read morecheap $3 sink hole covers when faucet was replaced and he told me to just go to Home Depot for it. Left all the trash.

Alex S. was very helpful, great service, very knowledgeable about the products and process.read more

Absolutely love Niko's Plumbing! We have had Niko's extended team out for several jobs over the…read moreyears and they have always been dependable, honest, responsive, and fair. His team has snaked our main line a couple of times, taking care of tree roots and blockages. We ultimately needed a main drain replacement, and his team handled the job like total champs: suited up, got under the house, and got us back in service the same day. This is a genuine, local family business of people who really pour their hearts into their work - true tradesman, and true professionals. Niko is an absolute gem and it does not get any better than this!

Great response yime and even nit expected next day service on a Friday! Dima did great work. He…read morelistened to all my issues and was flexible on how to proceed. I had a toliet to install, plus I wanted both toliet water supply valves replaced. He pointed out the valve I had was not correct for pipe material, and noticed the existing toliet needed new tank fill parts. He had parts on hand for Kohler tank. Now it flushes better and fills tank faster. We also changed the wax ring on it. He says wax rings should be change every 15-20 years. It's loke I have two brand new toliets. I would recommend Niko's plumbing, and fair price too.

We used this company in July of 2026 and they were great. We had been smelling a slight gas smell…read morein our garage for a number of months. The smell was not consistent. It only occurred when the weather was hot. Basically, only summer afternoons. We had PG&E come out repeatedly and they could not find the source. We spoke with plumbers and other heater repair companies. All of them told us that it was not our heater; that we were wrong about the inconsistency of the smell. That gas leaks are only consistent and would not happen only when it was hot. We were told that we must be wrong. We felt like we were going crazy. Until we called Bay Area Water Heaters and Dave came out (with a whole crew). He took the time to inspect our heater and said yes, this slight gas smell on hot days is something he had heard of. It was likely due to an old valve within the control panel. He walked us through our options but ultimately suggested replacing the entire heater. His team was able to do the job right then and there and at a reasonable rate. It was completed within the hour. And sure enough, no more gas smell in our garage. Dave and his team were amazing and incredibly professional. We will be using this company again.

The owner, Chris, showed a complete inability to control his emotions and yelled at me over the…read morephone during a routine customer service call. I had scheduled a service appointment and needed to cancel. I understand that cancellations impact a schedule, so I remained completely calm and polite throughout the conversation and paid their full cancellation fee immediately without hesitation or dispute. Despite complying with their policy right away, the owner became hostile. He lost his temper, raised his voice, and berated me for how much the cancellation hurt his business. A cancellation fee is meant to cover lost time--it is not a license to yell at and lecture paying customers who are speaking respectfully. Handling ordinary business interactions with this level of aggression and emotional volatility is completely unacceptable. I would strongly advise against dealing with an owner who treats customers this way.

We had an emergency, flooding under our sink on a Sunday, and they sent someone within a few hours…read more They followed up the next day complementary. We had a great experience, really great expertise. I recommend them highly.

This company never disappoints and has constantly gone above and beyond what is needed. This time,…read moreour water heater thermostat failed so no hot water from Xmas on...so Monday 12/29 I make some calls to companies specializing on water heater replacement. I won't name their name but after fast inital reponse - nada. So I called my goto plumbers. We went out and bought a replacement water heater from Ferguson (check out my review for them - awesome). My wife and I dollied and manipulated all 137lbs of that bad boy into the garage. Edgar was my tech from Magnificent (He thought it was a "check" vs. "replace"). This could have been a disaster because we are now at New Year's Eve. They typically only do commercial water heater replacement but calls his boss, gets the gren light and because we are loyal customers, discounts the service cost. He tells me he can do it, calls to re-arrange some family plans and just makes it happen! At the end, he noticed a pipe with some carbon monoxide venting which he also fixed. We've used them on several different occasions and it's ALWAYS 5+ stars.

We had Alvictor work on a leaking pipe in our yard. He was kind, professional and knowledgeable.read more

Unlike other companies I called, Operator answered and had Alvictor come to my house within 2hrs…read more and communicated through txt and call prior to arrival. My faucet was a simple fix. There was debris in the filter that caused low water pressure. He was well mannered, very knowledgeable, and in and out within 20mins. Very satisfied!

We had one of our crawlspace copper water pipes spring a big leak. Thankfully we could hear it…read morespraying from inside the house and I started frantically calling plumbers in a panic. This was a Saturday, and though I shut off the water at the main, I was worried that it being a weekend, I'd either have to go the weekend without water supply to the house or pay some insane emergency service fee. After trying to contact plumbers in our immediate area with no luck (no response or closed), I saw United Plumbing and Water Heaters and how they had hundreds of reviews AND a 5 star rating! This is something I don't normally see in ANY industry and so I sent them a message from YELP and they responded right away! I spoke to the very pleasant woman on the phone and after I told her the basics of my problem (fully expecting her to tell me I would have to wait till Monday or even longer) She put me on a brief hold to check who she had out in the field. After a minute or two she came back and said she had someone who could see us in just an hour! I asked if there was fee for emergency service, or since it was the weekend and she told me no, it's just a normal visit and fee *whew!* :) Mike arrived and did everything right to put me at ease; he was pleasant, very courteous, and when I told him the leak was in the crawlspace (very tight) he had absolutely NO hestitation in opening the floor access, and shimmying under the house to take pictures of the area so he could assess. When he came back up he confirmed a copper length had failed and showed me pics of it as well as the surrounding joints that were severely corroded :( At that point he let me know he could just repair the section no problem, or cut out the area that included quite a few joints and tees that he guaranteed to me would be a problem in the very near future (just like the current one. We agreed that I would think it over for one night, and decide the next morning where he said he would come back early on Sunday with everything he needed either way. The next day he returned in the morning on time and soon after, Alex, his foreman came by as well because I had questions about doing a repipe of at least a majority of the house in either PEX or copper, but I also had many questions about a water softener install, new toilets, hose bib locations etc (lots of things with the plumbing I had always considered doing) He was very knowledgeable, articulate, and he explained things very simply and very thoroughly; Very much seeming to understand that repipe jobs were significant both in time and cost. There was no hard upsell or pressure of any kind, he simply told us what he could do and we could decide in our own time. I appreciated that! While we talked, Mike was working under the house and he finished the repair and tested and all was good! He also took the time while under there to crawl under all the pipes and let me know that a seal under one toilet looked like it was leaking. He asked us on the phone to flush the suspect toilet and then after a few minutes came up and showed us the video of the toilet leaking right when it was flushed, and the (yuck) stuff that was obviously evidence of previous leaking. He said he could replace the wax seal very soon if I wanted to make an appointment since he had to go to the next job. I agreed! We continued to talk to Alex about options with the repipe and after an hour or so Mike called back and said he could come back now and change the seal. He Did and had us flush the toilet several times to triple check there were no signs of leaks. Then he was off to yet another job after Thank you's and goodbyes :) All in all, the work, the conversations, the explanations of options, pros and cons or materials literally everything about the visit(s) was so pleasant and almost relaxing :) They are not the least expensive service, but are NOT the most expensive by far! and I will always choose quality over "a deal" I would even go so far as to categorize United Plumbing as that most rare of combinations; High quality AND a deal! I tend to stick with people who treat me well, wealready have a forever, go to electrician, now with United Plumbing and Water Heater I have a forever go-to plumbing service! Thank you! David Obando

I had a very good experience with United Plumbing from start to finish. They replaced my gas water…read moreheater with a heat pump water heater. Salih came out after I called. He arrived on time, listened carefully to my preferences, and provided an estimate the same day. The estimate outlined the scope of work well, but I wanted all of the installation details clearly documented in the contract, such as the exact heat pump model and where the drain lines would terminate. So I sent about ten follow-up questions. Rochel from the office coordinated the responses and sent me a very detailed email. Every question was answered clearly, and none were skipped. Victor arrived on time for the installation, and Alex joined him later. They both listened carefully to my preferences, especially regarding how I wanted the drain lines routed. They were able to accommodate my requests while still meeting code requirements. I was especially impressed with Victor's plumbing work. The piping, valves, expansion tank, and mixing valve were all installed very neatly and professionally. Victor also came back on the inspection day. Everything went smoothly, and the installation passed inspection without any issues. Overall, I was very happy with the communication, professionalism, and quality of the work.

Hotter Water Heaters responded to my request for quote immediately at like 11:30 pm on Thursday,…read morewith a very reasonable quote, and was able to fit me in on Friday (even though they were going on vacation that weekend)! Hakim arrived on time with his son and they were super helpful and friendly, and answered every question I had. They pointed out the issues with the previous installation and fixed these hacks. You can tell that Hakim really knows what he's doing! The water heater replacement job was completed quickly and professionally, and they cleaned up everything afterwards. He gave me the link to register the water heater for the warranty. Everything was easy and looks great. Highly recommend!

Hakim and his son provided great service and very caring and wanting the best for the customer…read more They went above and beyond to get my warm water started.Highly recommend and definitely keeping them as my main plumbing service!

I normally don't take the time to write reviews, but the service was so outstanding that I felt…read morecompelled to share my experience. We recently decided to replace the old plastic water shut-off valves in our 10+ year-old home to help prevent future issues, and we couldn't be happier with the service. The team arrived even earlier than scheduled, and the two technicians were professional, efficient, and clearly knew what they were doing. They did an amazing job replacing all the valves quickly and carefully. Everything was completed in no time, and they left the work area perfectly clean afterward. It's hard to find contractors who are both skilled and respectful of your home, but this team exceeded our expectations. Highly recommend for any plumbing work!

Emil and the team at Polis has been a pleasure to work with. We are unfortunately out of luck with…read moreour malfunctioning very expensive hybrid electric tank from a bigger well known plumbing company in the area that was only 2 years old (no help from them). Fortunately for us, Emil and his team at Polis were able to help switch out our broken hybrid for a new tank. They were extremely professional, kind and knowledgeable. And they had a very reasonable price and weren't pushy with up-sales. Wished we had gone with them in the first place! We just had our inspection done with the city and the inspector commented that he always knows Emil and his team does good solid work and that he never has any worries when it comes to checking his installs.