Update: I just noticed the restaurant's GM, Mr. Cosgrove, send me a message and apologize for the bad experience we had about the food. And offering me a giftcard for us to go back to give them a second chance. Regardless to our previous experience, I have to credit the managements who are willing to reach out to their customer and attempt to make things right. That mean a lot to me, as a consumer. And just for that, I am updating my starts from 1 to 3 to show my appreciation. Thank you, Mr. Gosgrove.
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We stopped by for a quick lunch yesterday.
The waitress that served us, Jenn (got the name from our receipt), was awesome! She was super friendly, and attentive to us.
We were seated on a little tiny two seaters by the wall. After we placed the order, we saw there were three bigger tables were empty, and it wasn't during the rush hour, so I asked the waiter who were right next to us, to see if we could move to one of those bigger tables. He was very friendly, and told us, sure that shouldn't be a problem, and he was going to talk to our waitress / hostess/someone about the seat change for us. But few mins went by, the nice gentleman came back and told us that those seats were on waitlist already for someone else, so he can't switch the table for us. I could feel the guy feel sorry for not able to switch the table for us and I feel kind sorry for put him on the spot to feel sorry for us. So I guess that was it and life went on. And then until we finished our lunch and took off, our side of the restaurant were only get emptier and emptier, and those three tables that I was hoping to move to, has always been empty during our entire stay.... so.... I guess my request to switch to a more comfortable seats during their non-rush hours was totally unreasonable for their management..... I feel ashamed of myself making such a horrible request.....
Food wise, we ordered a Fish and Chips, and American Cheeseburger.
Pro:
1. we ordered unsalted fries for our side dish. Fries for both of our plates were one of the best that we have ever tasted. I am not sure if its their seasoning, or the texture of the fries, or whatever the magic they put on it, Fries is absolutely amazing.
Con:
1. The Fish seems to be too dark in color to me, as if they have not change oil of their fryer for a very long time kind of dark. When my fish and chip plate was served, my first thought was maybe they over-fried the fish and it was going to be like a solid rock.
However, after eat into it. even bread looked dark and hard solid, it was actually pretty soft. After digged into it more, I started to taste mix of batter + fish + skin.... almost like inner part of the batter was not cooked/fried and its still raw. My guess was, again, that its possible they haven't change their dirty oil of the fryer for a long time, and when they fried the fish, it became excessively dark too soon, so they have to take it out before its properly cooked...
2. we ordered our cheeseburger in medium. Most part of it was pretty good, until we started to taste bitterness / burned from the meat, and not sure why some part of the meat could be badly burned for a medium done burger?
Price wise, its $17 for fish and chip, and $12.50 for a cheese burger, and $5 for a tiny glass of Lemonade. I think its excessively expensive for what I get, but that's the price of dining in this city /area, so I won't be a crying baby about it.
However, if you asked me if I ever coming back again? My answer is no. We had a fantastic experience with the waitress who served us, and that's about the only memory that I will take with me for this place. There are way too many other places that we could go for much better quality of food, and willing to accommodate to my unreasonable requests. read more