I would have given this restaurant 3.5 stars for the food alone, but my lackluster customer service experience brings the overall rating down to 2 stars.
I decided to check out this restaurant after browsing Yelp reviews. It is conveniently located in the emerald condo complex at Yonge and Sheppard, which is nearby my workplace. I had planned to stop by after work, then quickly bring the food home to have dinner with my boyfriend.
When I first arrived, the employee greeted me in Mandarin and seemed surprised that I responded in English (I am Chinese but speak Cantonese). I took this is a positive sign that the food is legit, since the majority of their clientele are native Mandarin speakers. After this initial blip, I finished ordering with no problems and promptly took a seat in the food court to wait for my food. The employee told me the order would be ready in just 15 minutes, so I sat at the table directly in front of him so that I would be easy to find.
I noticed that the restaurant was very busy preparing takeout orders from both phone and walk-in customers. I wasn't called after 15 minutes, so I thought they were running behind on fulfilling orders. I was raised to be patient and understanding, so I continued waiting with no complaint. At this time, I noticed 2 orders sitting on the counter. I figured they belonged to customers who had placed phone orders and were running late for pickup due to rush hour traffic.
After 25 minutes of waiting, the 2 orders were still unclaimed. While still seated, I kept trying to make eye contact with the employee to obtain an update but he did not acknowledge my presence at all. He was constantly looking at his cell phone. I decided to give another 5 minute grace period.
After 30 minutes, I had given them the benefit of the doubt for twice the originally estimated amount of time. I decided enough is enough and got up to ask the employee when my order would be ready. He did not recognise me and was very confused until I showed him my receipt (thank goodness I kept it). Then it dawned on him -- my order was one of the 2 that had been sitting on the counter getting cold for the past 20 minutes.
By the time I got home, the food had to be reheated. We ended up really enjoying the cold shredded potatoes, but I may not return to Eupin again. I sincerely hope no one else has an experience like mine. read more