I just moved in and had such an amazing experience, i had to write a review asap!…read more Before move: From the start Jenny has been great. She was really prompt and forthright when i contacted via craigslist about the room and would check in every few days (in a sweet and not annoying manner mind you) about my interest, how my moving process was going etc. She was transparent and genuine and i never felt like i was being misled or asking too many questions. She very much focused on my feeling safe and a right fit for the place and current roommates than trying to hustle me into a contract. As i would be moving site unseen from out of state, i really appreciated this. I've never had such a caring and hands-on landlord-tenant experience before this let alone before signing a contract and moving in! Moving in: this was a breeze AND since i was coming from out of state, Jenny offered to pick me up from the airport, take me to run errands all before signing my contract! When signing paperwork, she pro-rated my rent as i moved mid-month though i had said i would pay for the full month as a guarantee for my spot. She even fixed and lent me her new bike without my asking as she knew i wouldnt have any transportation moving here. Also there was a delay in my stuff being shipped and they lent me a sleeping bag and offered an air mattress. Also her daughter was sweet enough to offer showing me around Eugene and going to the store if i needed anything. All of this really shows you how much they care about their tenants and treat us all like family. If you have a problem, the expectation is to go to them and collectively find a solution. I can't wait to develop this relationship further! The place: it's even better than the pictures! Everything is brand new and in mint condition, house is well-maintained and they are closeby and on hand to come fix or lend you anything as needed. All of their properties are in a GREAT neighbourhood - this location is hard to beat. I really feel like I've moved into a community and warm environment - not just a place to store my things. I am incredibly happy with my decision and would give more stars if possible!

The property owners here really make you feel welcomed and at home! They are always willing to…read moreensure that whatever you need done for your home is done. Very friendly, very knowledgeable and highly known around the South Eugene area. Don't look anywhere else! (:

We got off to a poor start but Trio made the effort to reach out and address my concerns.read more

I'd never contracted with a property management company when I reached out to Trio. I just needed…read moresomeone to take over my parents' rentals, and fast. A family friend referred me to Trio, based on familiarity with Trio's owner, Jason, via the Lane County Rental Owners Association. The LCROA has some useful advice for owner-members considering property managers, and some cautionary tales. I figured, "Its just a one-year contract. I can always change in the future," though I really wanted a management partner for the long term. I'm pleased to say that Trio has proven itself a long-term partner. After 18 months, I can safely say that they are a great group. Their monthly accounting is clear and comprehensive. Their communication about tenants and repairs is prompt and detailed without being overwhelming. If I had to name a complaint, because nothing is perfect, I'd say that they seem to be experiencing normal growing pains of a successful small business. To add staff they have to take on new properties first, which can be a tricky balance. I'm fine with that, given the amount of headache they're absorbing on my behalf. Go with Trio. PS - Trio deserves an extra star for handling one of my parents, the properties' prior manager, with grace. The parent has become quite confused lately, sometimes forgetting past conversations and understandings. Trio has always looped me in when this happens, and never lost patience, even though they are very busy people. I chalk that up to Jason's prior careers, and share it as proof of genuinely caring. What more could you ask for in a property manager?

I will never rent from Emerald PM again after living in an apartment they managed for 4+ years…read more Though there are certainly some kind and helpful folks there, the company overall is bad to rent through. We had many issues with them. TLDR: Emerald allowed the building to be unsafe, dirty, and largely unmaintained, and communicated poorly with tenants. BREAK-INS: During the last year I lived there, homeless people were breaking in every day to loiter and sleep in the common areas as well as store belongings. They also did so outside the building, where they would burn campfires very close to the structure itself. This went on for months and was never addressed by management until shortly before we moved, where they promised to hire on-site security -- a promise that clearly has still not been fulfilled as I pass the building regularly, and still see encampments every time. RECURRENT FLOODING NOT FIXED: Our upstairs neighbor's pipes flooded dirty water into our apartment at least 4 (!!) times while we lived there. We were told the first time it happened that it had been happening off and on for years. This issue was never looked into or resolved beyond plumbers fixing the immediate leak. The amount of structural damage and mold that has to have been caused by this is unpleasant to think about. SKETCHY TENANTS: They did nothing about tenants engaged in dangerous illegal activity. The first year we lived there, we had drug-using neighbors who purposely left security doors open, brought in dangerous people seeking money from them, and went on to steal multiple packages and even a decoration off my front door. Later we had a man who was clearly dealing drugs, letting in sketchy people, and there were multiple times we had to call CAHOOTS due to unwell drug users in or in front of the building. BROKEN DOORS: The keyed front door and passcode-locked doors, which presumably were often allowed to sit broken for long periods. MAINTENANCE REQUESTS IGNORED: Our move-in list of requested maintenance was ignored. Almost all maintenance requests were ignored for the last half of our tenancy -- they would often be set to "technician assigned" and we would never hear back from anyone. Particularly egregious when it came to the building's roach problem. MISC COMPLAINTS: - After I informed the property manager a neighbor had been stealing from us, he told me I should just feel lucky I don't live in Portland. Absolutely insane customer service. - Common areas and parking lot were not cleaned or maintained once after our first year. Always dirty. I was embrassed to have anyone over. - No on-site manager or any kind of check-ins with management on-site, ever, except to show off when selling the building. - Rent was priced outrageously for where it was and how unsecured and poorly maintained it was.

I would not recommend a property management company, to property owners or potential renters, that…read morecannot do the most basic functions of its job which is to answer questions of potential renters. I would also not recommend a property management company that does not know the most basic information about the properties that it is renting. I emailed Emerald Property Management three times with no response. I emailed a fourth time and informed them that I was a disabled Afghanistan veteran. At which point I received a reply with the excuse that the point person for email inquiries had been on vacation. So again, if you are a property owner, you can be rest assured that your property will sit on the market while Emerald Property Management takes vacations and ignores questions from potential renters. If you are a renter or potential renter, you can be rest assured that Emerald Property Management cannot do the most basic functions of its job, which is to answer questions of potential renters so as to rent out the property they are managing. Sounds like there isn't much property management going on at Emerald Property Management: they don't know the most basic info about the properties they are renting, they do not update the properties when they raise prices, and they cannot respond to basic questions from potential renters because they are too busy taking vacations.

It was 11 years ago that I rented from this property manager, but I will never forget them for…read morebeing the most unprofessional, horrible, and vindictive landlord I've ever had. We were excellent tenants (always paid on time, took great care of the property and left it in better condition than we found it). The owner Carol served us a 60-day no-cause notice to vacate (which was legal then) basically because my partner and I expressed being upset with their "management". We were forced to move during a very stressful time just because, per Carole "I don't like having unhappy tenants" (i.e. she just felt like it). I didn't know people this unethical and awful existed until I dealt with this woman, who refused to deal with the smoke smell that was present in our rental from the prior tenants AND charged us $80 for basic maintenance (unclogging a bathroom sink). When we moved out, even after the nightmare this woman put us through, we received 100% of our deposit back with a personal note from Carole thanking us for doing such a good job cleaning!!! Please avoid renting from this woman at all costs. She is a truly terrible person.

Very bad place they didn't even bother checking my application,when I DO qualified! But she was…read morefast to receive the money (cash) i want it to add a roomate and she clearly said she didn't qualified without me even showing the info. I asked the receptionist to talk to her supervisor,owner, or someone above her she declined. Don't even bother to go and apply. The receptionist is lazy, and bipolar; very bad costumer service.

DO NOT RENT FROM PREMIER PROPERTY MANAGEMENT. Shelly (the senior property manager) is rude,…read moredismissive, and defensive--every single neighbor I spoke to had the same experience with her. They do not take care of tenants and are never in the wrong. The property on Kelly Blvd may look nice, but it's an old building with recurring mold, weak floors from past water damage, and structural issues covered up with cosmetic fixes. After living there for over three years and leaving the unit in good condition, I've never gotten so little money back from a security deposit. I know they'll respond to this with a long explanation about how they did nothing wrong and it's all our fault--but look at their reviews. There's a reason they have so many bad ones. Listen to all the past tenants. Why do you think we are ALL saying the same thing?

They should have the option of no stars instead of having to give them one star. From the first…read moretime we looked at the House to rent Premier workers from the owner on down showed not smiles are nice greetings and looked bored when showing us the House. We rented the House because of the good location and regreted it the whole time. Premier started of 6 weeks into the rental by giving us a 24 notice that the painters would be painting the outside of the House. The painters did not show up that day and with a less than 24 notice Premier picked a date that would not work as we had guest coming over for a wedding reception. The owner of Premier belittled me when I said that date would not work, and I wanted a proper 24-hour notice before coming over. She then had the attorney mail me the 24-hour notice and then charged me $150.00 for the notice on my account. THEN WHEN WE GAVE NOTICE LIKE EVEYTIME Premier wanted on the property they would text we are coming over to show at this time instead of asking if it was okay to come over. Handing in the keys the staff barley looked at me and did even give a friendly greeting. Made me wait a few minutes even though she was not doing anything before talking to me. Then with the deposit getting it back I had replaced the air filter as we were leaving since i has an extra one with me and still was charged for putting one in as well as broken electric plates that were already like that.

I don't want to go into too much detail because I'm scared of retaliation, but it's absolutely…read moreawful here. It's too expensive for what you get, management is godawful and it's just an overall bad experience for us. You don't want to live here and I encourage you not to. Don't ask, just trust me and move along

We lived there for 2 1/2 years…read more Pros: We had the best neighbors! The complex itself is well landscaped visually. Large pool area (when it's clean and available for use). Close to to everything and in the nice part of Eugene. Cons: Homeless consistently hanging around and causing conflict with innocent bystanders by screaming profanities at them....usually in the McDonald's driveway across the street, but they do venture in to the complex and get confrontational with residents. Office staff won't do anything and instead tells us we need to call the police. High turn around of office staff resulting in previous agreements not taking place, lots of loose ends. Frequent passive aggressive emails from office staff about "rules" that they don't enforce, such as people who let their dogs out off leash or not picking up after their dogs. Dog "park" covered in feces. Gym is not regularly cleaned and they expect residents to clean up everything, yet are consistently out of sanitizing wipes, paper towels and tissue. Lamp posts have never been cleaned and are covered in cobwebs. Upstairs decks are unstable and in fact my foot went through one of the planks completely. Had to have maintenance come 3 times along with a plumber who told me the pipes were old and I had to deal with my kitchen sink trickling water out. When I took a 10 minute video showing the faucet on full blast and still didn't fill my sink, only then did they replace the water heater and fix the problem. A handful of communication regarding rental agreement and concerns went unanswered even though I was told by the manager that she would see what she could find out and get back to me. There is a certain resident there who will block you from parking after a long day at work if she has a broom in her hand and wants to sweep the parking lot. She doesn't work there and it is a safety issue, but she continues to be allowed to do it and she gets confrontational about it. Website advertises hot tub year round. It is not open year round. It is not hot and hasn't been despite many complaints. It is luke warm at best. Sheldon created a parking problem shortly after we moved in, when there wasn't one initially. Used to be open parking until they created 50 parking spots that have to be paid for at $15 per month. Only now is there a parking problem. They do nothing to enforce people who park in others' spots. Abandoned cars sit for a minimum of 4 months before finally being towed. Mass emails sent out to enforce rules such as no smoking within X amount of feet of each building, overhang parking on to the pedestrian sidewalk, stray cats, etc but trees fall down and no caution tape is put around it, no email to warn residents (a couple of whom are blind) to avoid the area. I'll attach pictures. Oh also, sneaky sneaky tactic to keep deposits! For one, I got my deposit back a day late....a week after I received the deduction list with no receipts, no back up of damage. They charged me for carpet replacement and when I asked for proof of damage, they provided me with pictures of underneath the carpet, after it was ripped up. The underside of the carpet was not on my move in checklist, so it should not have been included in the move out checklist. I ended up getting more of my deposit back. I'll post pics of that as well.

They are a horrible company! I truly have nothing good to say about this company and can usually…read morefind something good about people and situations no matter how horrible. Do not be lured in by price, promises, or amenities. Especially if you are poor you will be worse off. How? Well, what about when you move out and they take your full deposit and make an itemized list and charge you thousands for fixing things that aren't legitimate. Will you have the ability (time and money) to fight that in court? Oh and good luck finding an attorney if you do. What about when something in your unit breaks and they blame you and make you pay? Do you have the ability to pay? Do you have the time and money to fight it. Seriously not worth it. Other alternatives - such as offering other places double deposit. There is ALWAYS a work around for things this place will put you in a worse off position. They will also raise your rent to the max allowed by law and even more disregarding the law if they think your stupid enough or won't say anything. There are a lot of reviews online - read them - all the negatives ones I have read align with my experience as a tenant. I report things that need to be reported, I pay my rent on time, I stay to myself, overall the tenant any decent PM would want. There is even a review I found from a former employee who confirms they do fraudulently charge people and pocket the money. They do not fix necessary repairs. They do not make permanent fixes. They try to charge for things that they have no right to charge for. They do not communicate. They do not take appropriate action with issues of different kinds. Tons of reviews say how they steal your deposit and charge you even more upon move out and I have witnessed this with others. The reviews that are 5 star I seriously think are from employees and not real. If they are real I wonder if they just happened to skirt by as they can't have the ability to quite literally pick on everyone and if they did and they were investigated it would be obvious.

Terrible, We were singled out for having a basketball hoop on the side of your house laying down…read more threatened with lawsuit and liens on our home over 300.00 and yet they do nothing. Disguising.

Do not go anywhere else. DO NOT!!! This is precision at its…read morefinest. The women who own/ work for this business are absolutely amazing. 10 stars if I could!

This company is true to their word. They truly do an…read moreamazing job. I would highly recommend using them for any services they provide. 10 out of 10perfect.​

Wow! What a great company to work with! In 7 years Charlie Hansen has never failed us. We've gone…read morefrom an apartment to a good house to a great house with her expert guidance. Now we must move again, only because owners need to sell. We have no fear that Charlie will once again find the right, perfect place for us. R & R is caring, expeditious on repairs, have an online portal for payments, and I won't use anyone else!

R & R properties has been such a pleasure to rent from. Their property manager Charlie and her…read moreassistant Ricky are so very friendly, completely professional, and so prompt and attentive if there is a problem at my home. This company is in a class of their own! Absolute best experience I have EVER had a a renter!! Highly recommended!!!