I just moved in and had such an amazing experience, i had to write a review asap!…read more Before move: From the start Jenny has been great. She was really prompt and forthright when i contacted via craigslist about the room and would check in every few days (in a sweet and not annoying manner mind you) about my interest, how my moving process was going etc. She was transparent and genuine and i never felt like i was being misled or asking too many questions. She very much focused on my feeling safe and a right fit for the place and current roommates than trying to hustle me into a contract. As i would be moving site unseen from out of state, i really appreciated this. I've never had such a caring and hands-on landlord-tenant experience before this let alone before signing a contract and moving in! Moving in: this was a breeze AND since i was coming from out of state, Jenny offered to pick me up from the airport, take me to run errands all before signing my contract! When signing paperwork, she pro-rated my rent as i moved mid-month though i had said i would pay for the full month as a guarantee for my spot. She even fixed and lent me her new bike without my asking as she knew i wouldnt have any transportation moving here. Also there was a delay in my stuff being shipped and they lent me a sleeping bag and offered an air mattress. Also her daughter was sweet enough to offer showing me around Eugene and going to the store if i needed anything. All of this really shows you how much they care about their tenants and treat us all like family. If you have a problem, the expectation is to go to them and collectively find a solution. I can't wait to develop this relationship further! The place: it's even better than the pictures! Everything is brand new and in mint condition, house is well-maintained and they are closeby and on hand to come fix or lend you anything as needed. All of their properties are in a GREAT neighbourhood - this location is hard to beat. I really feel like I've moved into a community and warm environment - not just a place to store my things. I am incredibly happy with my decision and would give more stars if possible!

The property owners here really make you feel welcomed and at home! They are always willing to…read moreensure that whatever you need done for your home is done. Very friendly, very knowledgeable and highly known around the South Eugene area. Don't look anywhere else! (:

I'd never contracted with a property management company when I reached out to Trio. I just needed…read moresomeone to take over my parents' rentals, and fast. A family friend referred me to Trio, based on familiarity with Trio's owner, Jason, via the Lane County Rental Owners Association. The LCROA has some useful advice for owner-members considering property managers, and some cautionary tales. I figured, "Its just a one-year contract. I can always change in the future," though I really wanted a management partner for the long term. I'm pleased to say that Trio has proven itself a long-term partner. After 18 months, I can safely say that they are a great group. Their monthly accounting is clear and comprehensive. Their communication about tenants and repairs is prompt and detailed without being overwhelming. If I had to name a complaint, because nothing is perfect, I'd say that they seem to be experiencing normal growing pains of a successful small business. To add staff they have to take on new properties first, which can be a tricky balance. I'm fine with that, given the amount of headache they're absorbing on my behalf. Go with Trio. PS - Trio deserves an extra star for handling one of my parents, the properties' prior manager, with grace. The parent has become quite confused lately, sometimes forgetting past conversations and understandings. Trio has always looped me in when this happens, and never lost patience, even though they are very busy people. I chalk that up to Jason's prior careers, and share it as proof of genuinely caring. What more could you ask for in a property manager?

Don't do it!!!! If you are looking to rent through them, go elsewhere. They won't respond for…read moremaintenance calls promptly. If at all! Or they will say its your responsibility. Consider your security deposit gone. No management whatsoever. Extremely hard to get ahold of. They never respond. Go somewhere else!!!

The agent I was assigned, Katrina, was very organized and helped explain everything in an easy to…read moreunderstand manner. Her tips and tricks were also very useful. I am glad she helped me.

My experience with Emerald Property Management has been one of the most stressful and frustrating…read moresituations I have ever faced. After a domestic violence incident, I obtained a court-issued restraining order requiring an individual to leave the residence. Despite the seriousness of the situation, the property was left severely damaged. Years later, I was suddenly told I owed more than $13,000. I was not provided any documentation, invoices, photos, or explanation showing how this amount was calculated before the account was sent to collections. When I contacted Emerald Property Management seeking answers, I was told the account had already been turned over to collections and was given no meaningful assistance. I eventually obtained an itemized statement from the collection agency and found charges for yard maintenance, blinds, carpet cleaning, and other items on a property that has remained boarded up and unrepaired for years, to the best of my knowledge. As a renter, what concerns me most is the lack of transparency and communication. No one should be expected to pay thousands of dollars without being given clear documentation and an opportunity to review or dispute the charges beforehand. My advice to anyone considering renting through Emerald Property Management: document everything. Take move-in and move-out photos, keep copies of every email, save maintenance requests, retain court documents, and demand written records of all charges. If a dispute arises, those records may be your only protection. Based on my experience, I would urge prospective tenants to proceed with caution and carefully review all documents, policies, and communications before signing a lease or accepting responsibility for any charges

It was 11 years ago that I rented from this property manager, but I will never forget them for…read morebeing the most unprofessional, horrible, and vindictive landlord I've ever had. We were excellent tenants (always paid on time, took great care of the property and left it in better condition than we found it). The owner Carol served us a 60-day no-cause notice to vacate (which was legal then) basically because my partner and I expressed being upset with their "management". We were forced to move during a very stressful time just because, per Carole "I don't like having unhappy tenants" (i.e. she just felt like it). I didn't know people this unethical and awful existed until I dealt with this woman, who refused to deal with the smoke smell that was present in our rental from the prior tenants AND charged us $80 for basic maintenance (unclogging a bathroom sink). When we moved out, even after the nightmare this woman put us through, we received 100% of our deposit back with a personal note from Carole thanking us for doing such a good job cleaning!!! Please avoid renting from this woman at all costs. She is a truly terrible person.

Very bad place they didn't even bother checking my application,when I DO qualified! But she was…read morefast to receive the money (cash) i want it to add a roomate and she clearly said she didn't qualified without me even showing the info. I asked the receptionist to talk to her supervisor,owner, or someone above her she declined. Don't even bother to go and apply. The receptionist is lazy, and bipolar; very bad costumer service.

Great administration staff and property maintenance are always available and ready to help…read more Thankful for this home.

They are very slow to respond to any request for repair. Doorbell was never fixed even though a…read morerequest was submitted multiple times. Screen was broken upon move in and fell apart when taken out to put an air conditioner in the window. My Mom was charged for that. She paid to have 2 cleaners come in to clean for her when she moved out. They were there for 2.5 hours and cleaned everything but she was still charged for 9 hours of cleaning?? Keep in mind, this is a 450 square foot apartment! I am not sure what they did for 9 hours but it was not clean after we already had 2 cleaners in there for 2.5 hours. She is 87 years old and could not safely get up to change a light bulb that had burned out but she did leave a new light bulb for them so they could change it. She was charged for that. One of the plastic screws on the cheap toilet seat they had on the toilet broke. She was charged for a new toilet seat. She requested a screen door for her front and only door. She was denied. This was requested multiple times. All of the other tenants had them but they would never put one on for her. Before she was given the air conditioner, her little apartment was stifling! That in itself is a safety hazard. Do not rent from these people if you expect to have your property actually managed or if you expect to see your deposit when you move out. You can kiss that goodbye the day you sign. In response to your unsolicited advice... Not that it's any of your business, I am physically unable to do for Mom what you said in your response. Not only are you offensive but downright rude. What i can do for mom is look out for being taken advantage of by people such as yourself. You should have already been sent the invoice from the cleaners that were hired. Since it was clear that you don't believe they were hired... I am getting details of what they did. Whatever was on one place on the wall, she had no idea what it was or where it came from. It was a place overall about 4 feet square that had drips. This does not take 9 hours and 315 dollars to clean. You said the doorbell could not be repaired. Ok. Replace it. Why would it be up to a tenant to replace a doorbell? She moved in, found the doorbell not operational, reported it and nothing. If you rent a place with a doorbell, you would expect it to work. You would not expect to have to replace it yourself if you wanted the use of it. That is ridiculous. There was a new lightbulb that was left there specifically to replace the one that was burned out. She was charged to replace it. How many people and how much time does it take to screw in a lightbulb? Lol. You might actually take a good look at many of the reviews about this company and learn from them instead of getting defensive and rude. Clearly, there are major issues and repetitive complaints about the same types of problems. Many are about your attitude and customer service skills. You do say something that is very true. There are laws that mut be followed by both the lessor and the lessee.

I have lived here for the school year and summer as I worked, and I have had a great experience. It…read moreis a pretty site and has a nice pool. The manager is super nice and helped me move in really fast once I got my offer. It's a little older and you have to pay for laundry, but besides that no complaints.

I don't want to go into too much detail because I'm scared of retaliation, but it's absolutely…read moreawful here. It's too expensive for what you get, management is godawful and it's just an overall bad experience for us. You don't want to live here and I encourage you not to. Don't ask, just trust me and move along

When my family and I first moved into the unit, we had a terrible experience with the first company…read morewho owned the property. A few months later, we were told that Sterling Management Group would be the new owner of the property. Since then, we have had a far better experience! Like everyone, the property manager is extremely busy. However, she always accommodates our needs and is great about communicating any changes, updates, or general information. As someone else has mentioned, she really is just a text away. We cannot thank her enough for being so helpful! As a college student, I have many responsibilities and worries. Knowing that Sterling Management Group is behind us while we continue to reside in the property definitely relieves some of the stress that comes with living situations. I would highly recommend renting a unit with Sterling Management Group!

They are a horrible company! I truly have nothing good to say about this company and can usually…read morefind something good about people and situations no matter how horrible. Do not be lured in by price, promises, or amenities. Especially if you are poor you will be worse off. How? Well, what about when you move out and they take your full deposit and make an itemized list and charge you thousands for fixing things that aren't legitimate. Will you have the ability (time and money) to fight that in court? Oh and good luck finding an attorney if you do. What about when something in your unit breaks and they blame you and make you pay? Do you have the ability to pay? Do you have the time and money to fight it. Seriously not worth it. Other alternatives - such as offering other places double deposit. There is ALWAYS a work around for things this place will put you in a worse off position. They will also raise your rent to the max allowed by law and even more disregarding the law if they think your stupid enough or won't say anything. There are a lot of reviews online - read them - all the negatives ones I have read align with my experience as a tenant. I report things that need to be reported, I pay my rent on time, I stay to myself, overall the tenant any decent PM would want. There is even a review I found from a former employee who confirms they do fraudulently charge people and pocket the money. They do not fix necessary repairs. They do not make permanent fixes. They try to charge for things that they have no right to charge for. They do not communicate. They do not take appropriate action with issues of different kinds. Tons of reviews say how they steal your deposit and charge you even more upon move out and I have witnessed this with others. The reviews that are 5 star I seriously think are from employees and not real. If they are real I wonder if they just happened to skirt by as they can't have the ability to quite literally pick on everyone and if they did and they were investigated it would be obvious.

Do not go anywhere else. DO NOT!!! This is precision at its…read morefinest. The women who own/ work for this business are absolutely amazing. 10 stars if I could!

This company is true to their word. They truly do an…read moreamazing job. I would highly recommend using them for any services they provide. 10 out of 10perfect.​

As a first time home buyer, I thought the buying process would be daunting. That is until we met…read moreCailen. She was attentive to my families specific needs and wants. Cailen always kept us in the loop and made sure to point out things that first time home buyers would not know what to observe. The homes we viewed were all within my price range and never tried to upsell us. Her honesty, motivation, availability, and attention to detail are what led us to close on our first home with her. Not to mention she was present for the closing appointment! She made sure everything went smoothly up until the day we had the keys in hand. My family and I developed an excellent relationship with her, and she maintains to keep in touch with us. I have recommended family, friends, and co-workers to her. If I plan to sell my home and buy again, I intend to return to her. Thank you Cailen for your hard work and helping us complete one of our life goals!

Wow! What a great company to work with! In 7 years Charlie Hansen has never failed us. We've gone…read morefrom an apartment to a good house to a great house with her expert guidance. Now we must move again, only because owners need to sell. We have no fear that Charlie will once again find the right, perfect place for us. R & R is caring, expeditious on repairs, have an online portal for payments, and I won't use anyone else!