I just moved in and had such an amazing experience, i had to write a review asap!…read more Before move: From the start Jenny has been great. She was really prompt and forthright when i contacted via craigslist about the room and would check in every few days (in a sweet and not annoying manner mind you) about my interest, how my moving process was going etc. She was transparent and genuine and i never felt like i was being misled or asking too many questions. She very much focused on my feeling safe and a right fit for the place and current roommates than trying to hustle me into a contract. As i would be moving site unseen from out of state, i really appreciated this. I've never had such a caring and hands-on landlord-tenant experience before this let alone before signing a contract and moving in! Moving in: this was a breeze AND since i was coming from out of state, Jenny offered to pick me up from the airport, take me to run errands all before signing my contract! When signing paperwork, she pro-rated my rent as i moved mid-month though i had said i would pay for the full month as a guarantee for my spot. She even fixed and lent me her new bike without my asking as she knew i wouldnt have any transportation moving here. Also there was a delay in my stuff being shipped and they lent me a sleeping bag and offered an air mattress. Also her daughter was sweet enough to offer showing me around Eugene and going to the store if i needed anything. All of this really shows you how much they care about their tenants and treat us all like family. If you have a problem, the expectation is to go to them and collectively find a solution. I can't wait to develop this relationship further! The place: it's even better than the pictures! Everything is brand new and in mint condition, house is well-maintained and they are closeby and on hand to come fix or lend you anything as needed. All of their properties are in a GREAT neighbourhood - this location is hard to beat. I really feel like I've moved into a community and warm environment - not just a place to store my things. I am incredibly happy with my decision and would give more stars if possible!

The property owners here really make you feel welcomed and at home! They are always willing to…read moreensure that whatever you need done for your home is done. Very friendly, very knowledgeable and highly known around the South Eugene area. Don't look anywhere else! (:

As a first time home buyer, I thought the buying process would be daunting. That is until we met…read moreCailen. She was attentive to my families specific needs and wants. Cailen always kept us in the loop and made sure to point out things that first time home buyers would not know what to observe. The homes we viewed were all within my price range and never tried to upsell us. Her honesty, motivation, availability, and attention to detail are what led us to close on our first home with her. Not to mention she was present for the closing appointment! She made sure everything went smoothly up until the day we had the keys in hand. My family and I developed an excellent relationship with her, and she maintains to keep in touch with us. I have recommended family, friends, and co-workers to her. If I plan to sell my home and buy again, I intend to return to her. Thank you Cailen for your hard work and helping us complete one of our life goals!

Wow! What a great company to work with! In 7 years Charlie Hansen has never failed us. We've gone…read morefrom an apartment to a good house to a great house with her expert guidance. Now we must move again, only because owners need to sell. We have no fear that Charlie will once again find the right, perfect place for us. R & R is caring, expeditious on repairs, have an online portal for payments, and I won't use anyone else!

I was an add /delete on a lease that had been month to month for something like 2 years. I was…read morenever told that. .. I was told they were working on a new computer system by Tamara Lowden who works for CC and was one of my housemates and that the current lease ended in August I never received a copy of the lease. When I asked about it I was told everything was OK. We were getting a new lease. Total lie!! It gets better. These are some of the stupidest people ive ever come across. Tamara is a bonafied criminal. Prison time and she does maintenance. ​e

I just wanted to take a moment to highlight Meahgan L for her excellent communication throughout my…read moremove-out process. She was always responsive, clear, and kind which made a stressful transition a lot easier especially when I was sick and with walk-through tours that worked with my schedule due to my teen being home. I really appreciated how she stayed on top of everything and kept me informed every step of the way. I also want to mention the front desk receptionist she was incredibly kind and helpful whenever I stopped by or called with questions. It's always nice to be greeted with warmth and patience, especially during a busy time. I'll be adding another review once Bell completes the final move-out inspection but I wanted to take a moment now to highlight the positive experience I've had with Meahgan L and the front office team. Thank you both for making a difference!

After a long move(1400 miles and 2cats), the receptionist stayed late to give me keys! It saved me…read morefrom having to rent a place for the night. If all employees are like this gal, you must have an awesome crew! Thank you again for my late 'thank you' . I hope you get a bonus!!

Be wary! The advertised move in date was moved as they didn't have carpet installed. Their walk…read morethrough had 2 pages of issues and I added 2 more pages...and the work they said would be done before moved in was not. They wanted to come do all this after I moved in- nope. First thoughts was previous renters-lack of time...but it had been empty (as a seen by utility Bill) several months prior. Deposit refund was not received within timing of Oregon tenancy law and their excuse...check was in the mail. It was mailed on 30th day so no way it would be in hand by day 31 as law states. they also said they required professional sanitation before new tenants - no way as there were mouse turds, spider webs and dirt in the shower at my move in.

We provided a copy of our Renters Insurance the day we picked up the keys to the apartment. They…read morethanked us but apparently still notified a vendor they use to "force place" their own Renter's insurance. We have been fighting to get 1.5 months worth refunded because their vendor says they will only refund since the time WE notified them and uploaded to prove we had our own insurance. It is not a large sum of money (less than $25) but it was their error and PTLA - Westwood apartments is refusing to refund the money. Bureaucratic red tape... maybe even fraud. At this point they have spent more money responding "no" to us than they would have if they simply corrected THEIR mistake.

Update: I removed review comments related to when The PEARL in Eugene, Oregon was run by ELEMENT…read moreCOMMUNITIES 9/21 to 11/22. PTLA has made me whole and paid me for the money they took from my checking account 11/25/22 after they took over management (11/4/22). They installed a new refrigerator, and the door opens to the living room and not the kitchen. Which is ridiculous.

The agent I was assigned, Katrina, was very organized and helped explain everything in an easy to…read moreunderstand manner. Her tips and tricks were also very useful. I am glad she helped me.

I would not recommend a property management company, to property owners or potential renters, that…read morecannot do the most basic functions of its job which is to answer questions of potential renters. I would also not recommend a property management company that does not know the most basic information about the properties that it is renting. I emailed Emerald Property Management three times with no response. I emailed a fourth time and informed them that I was a disabled Afghanistan veteran. At which point I received a reply with the excuse that the point person for email inquiries had been on vacation. So again, if you are a property owner, you can be rest assured that your property will sit on the market while Emerald Property Management takes vacations and ignores questions from potential renters. If you are a renter or potential renter, you can be rest assured that Emerald Property Management cannot do the most basic functions of its job, which is to answer questions of potential renters so as to rent out the property they are managing. Sounds like there isn't much property management going on at Emerald Property Management: they don't know the most basic info about the properties they are renting, they do not update the properties when they raise prices, and they cannot respond to basic questions from potential renters because they are too busy taking vacations.

Jon, Becky and the team at Trusted Property Services have made my life so much easier by taking…read moreover management of our home and rental. They are friendly, efficient with communication and updates, and overall a pleasure to work with. They tend to repairs and the yard and treat our home as if it were their own. It's such a relief knowing that our family home is in trusted's hands while we are away.

The people at Bell are very friendly, but that doesn't mean they have any idea what they're doing…read more I've been renting from Bell for a year now, and it has been little other than hassle after hassle. We had to change our mailing address twice because Bell didn't tell the post office that there were three apartments at this address instead of one; I had to visit the post office myself more than five times to get the issue sorted out. In the winter, a pipe above our bathroom broke, and despite multiple calls and reminders, it took Bell three weeks to actually fix the problem- and of course, the maintenance men never cleaned up the piles of moldy ceiling that they left scattered across the sink. When my roommate moved to Medford, I had to visit their office three times to sign documents; the third time, my property manager called me in, but left before I arrived - luckily, one of the secretaries was able to find the documents for me. Most recently, our ten-year-old washing machine broke, the maintenance man came to fix it, and proclaimed it all better - however, the broken parts had not been replaced, and the problem persisted for another five days before they could return and actually fix the problem. In addition, it seems impossible to get into direct contact with either a property manager or the maintenance department head- they all take voicemails and call you back at their leisure, making it very difficult to solve any sort of problem. Don't get me wrong - Bell isn't all bad. Their secretarial staff is pleasant, helpful and understanding. Indeed, all of their staff is cheerful. But if a problem happens, you can expect to not have it solved if you don't pester them about it. Seeing as how Bell has a stranglehold on the Campus-area rental scene, it may be difficult to avoid them, but if you have the opportunity, save yourself a headache and rent from someone else.

Reached out to Bell for help getting a Springfield neighbor's rental property (managed by Bell)…read moremowed and weeded as it's completely overgrown and the building seems to be falling apart. There are people actually living in the building, including an elderly woman struggling with health issues. The entire property is a major fire hazard! Bell has entirely dropped the ball on this one. I would well advise anyone considering renting a Bell property to reconsider. This company is a joke...

For everyone out there: be careful. This company is extremely predatory and will take your security…read moredeposit even if you leave the place in better condition than you found it. Whatever you do, report everything when you move in. Believe me, these people will do everything in their power to take your money. Additionally, they go out of their way to avoid service requests when something breaks. I had an issue that needed fixing, and all they told me was, "We are aware of the issue and there is nothing we can do about it at this time," and it remained unfixed for the rest of the year. Find another company if you can; this is about as bad and predatory as a housing company can get, so please watch out, these guys are bad news, and your life will be better if you just avoid them.

as a college student who rented through here absolutely run from them. the management is the worst…read moreand are money hungry. tried taking whole deposit and tried charging us for the carpets when they said they needed replaced under new management. do not rent from this company

I'd never contracted with a property management company when I reached out to Trio. I just needed…read moresomeone to take over my parents' rentals, and fast. A family friend referred me to Trio, based on familiarity with Trio's owner, Jason, via the Lane County Rental Owners Association. The LCROA has some useful advice for owner-members considering property managers, and some cautionary tales. I figured, "Its just a one-year contract. I can always change in the future," though I really wanted a management partner for the long term. I'm pleased to say that Trio has proven itself a long-term partner. After 18 months, I can safely say that they are a great group. Their monthly accounting is clear and comprehensive. Their communication about tenants and repairs is prompt and detailed without being overwhelming. If I had to name a complaint, because nothing is perfect, I'd say that they seem to be experiencing normal growing pains of a successful small business. To add staff they have to take on new properties first, which can be a tricky balance. I'm fine with that, given the amount of headache they're absorbing on my behalf. Go with Trio. PS - Trio deserves an extra star for handling one of my parents, the properties' prior manager, with grace. The parent has become quite confused lately, sometimes forgetting past conversations and understandings. Trio has always looped me in when this happens, and never lost patience, even though they are very busy people. I chalk that up to Jason's prior careers, and share it as proof of genuinely caring. What more could you ask for in a property manager?

Openly lie to tenants about the contents of their lease in order to collect fees not agreed uponread more