1. Etiquette

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    Federal Way, WA

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    Etiquette

    3.0 (1 review)
    Open • 10:00 am - 9:00 pm

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    9 years ago

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    O'Reilly Auto Parts

    O'Reilly Auto Parts

    2.9(29 reviews)
    0.3 mi
    Beat or match prices
    Certified professionals

    There was a long line someone in front of me was ordering parts which takes awhile I understand…read morethat. After waiting about 7 minutes while having to use the restroom I went to ask if someone could kindly ring me up. Elle stormed out from the back yelling at me " I guess I have nothing better to do " I said hey I'm sorry there's a line and I must use the restroom. She started yelling at me and I told her I'm sorry but you're working and I need help she kept yelling at me and stormed off again lol Elle should not be here and as a loyal customer I'll just go to auto zone . Then the other guy yelled " customer service is a two way street " clearly there is no customer service here also while ringing me up she stormed off sorry you're facing a tough day Elle guess what we all have jobs sorry you hate yours and treat young women like dirt.

    I wanted to take a movement and recognize Jeffrey at O'Reily Auto Parts in Federal Way. I recently…read morepurchased new wiper blades with the assistance of an associate for sizing and much to my dismay when I went home to install them, I found they were all the incorrect size. Of course I neglected to take a receipt assuming I would not need it. I returned to the store and was greeted with ease and professionalism. Jeffrey quickly acknowledged the problem, found my receipt in the system and replaced all 3 blades. When I asked him what happened he simply stated a mistake had been made on their part but did not take the opportunity to place blame on his coworkers and simply apologized for the inconvenience. I appreciated that although my experience wasn't perfect, he took care of me when it mattered. Thanks Jeffrey !

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    Etiquette - womenscloth - Updated October 2026

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