Beware of this company. I wanted a new sofa, a sale was offered. I saw a sofa I liked. The Salesman said it was a custom order not picked up. I bought it on Dec. 27, 2016. It wasn't delivered until Jan 11, 2017. In the meantime, I decided to order a matching chair online. I ordered the color the salesman gave me. It was delivered in February 14, 2017. It did not match. I called the store. The manager said there was nothing she could do. The material for the sofa I bought was discontinued. I tried to give back the chair. Ethan Allen suggested I recover the sofa to match the chair and I could order it from Ethan Allen. I thought they were at fault so I called corporate and asked for a VP. I was contacted by the Regional Manager who said Ethan Allen would pay for half of the material to recover. I agreed. I ordered the fabric and contacted a design company. The upholsterer picked up the sofa. She began to tear down the sofa to prepare for recovering. It was GLUED together with laminated wood. She could not even take the buttons off. they were not tied but glued! She tried for weeks but could not tear the sofa down to recover but while trying trashed the sofa. I called corporate again and demanded a VP. Shaun called me and said Ethan Allen furniture is not made to recover but to use and buy another when needed. I said Ethan Allen told me to recover and even paid for half of the fabric! He said they shouldn't have told me that. After much discussion, he offered to pay for all the material I ordered from Ethan Allen. He then said he wold give me 40%. Off ordering a new sofa to match the chair. I think I should be given my money back and get a new sofa for the reason they told me to do what I did. And the salesman lied to me about the color of the fabric for the chair. they said they don't know when a fabric will be discontinued until the day it is. Shaun the VP refused to do anything else.
Total cost of the SALE PRICE sofa at Ethan Allen,, $3,200.00 for original purchase of sofa on Dec 2, 2016. Fabric $350.00. $1,000.00 to design shop to reupholster. New sofa $2,700.00. So my sale sofa cost me, minus the $350.00 for other half of fabric Ethan Allen refunded, "drumroll" $6,900.00 plus tax. Now, June 20, 2017 I still have no sofa. EA is taking sweet time!! read more