I had been going to Eternity Nails for about 4 months based on Yelp reviews. For the most part, I was somewhat satisfied. However, during my last three visits, after having trouble with my acrylic nails falling off, I asked them for guidance. (I wear rubber gloves while cleaning and do everything I can to save them until until the next fill in.) Nancy, one of the owners, removed one nail because there was some mold on my nails. She quickly drilled off some of the black stain and covered it with new acrylic. I asked her if she got it all and she said, "Of course!" The next day, I went on a cruise, which means no cleaning, no water because I never went in the pool. Two days after the cruise, I had some pain in one of my thumb nails. I spent over 3 hours taking off all of the acrylic and gel and discovered major infection in both of my thumb nails. I had to file my two nails down to the nail beds which was painful and resulted in bleeding. I also had to go to a doctor for antibiotics. I have had acrylic nails for over 20 years and this has been my worst nightmare. My husband also went there regularly because I referred him. Although there are some specialists who take pride in their work and spend the necessary time, it seems like the ownership is not focusing on customer satisfaction and quality, but trying to get done quickly and not providing all of the services. I hate writing negative reviews, but I don't want anyone else going through what I am. read more

Eternity Nails & Spa - Nail Salons Near Me - Cincinnati, Ohio

I have to say I was beyond impressed with my experience here. There was a large selection of regular polishes as well as SNS and shellac colors and the stations were all very clean. Of particular note, the employees were all very friendly and laid back- a welcomed change from the hurried vibes of many other salons. With that being said, my nail technician Hailey, was efficient, meticulous, and gentle. I was so relaxed I literally almost fell asleep while she did my SNS manicure! I will definitely be back!! read more

Have been wanting to check this place out & finally did! Nancy took care of my mani & pedi - she was warm, friendly & detail oriented. I can't wait to go back!! read more

Went and had a SNS manicure and a pedicure with Emily and she did a fantastic job. If you're looking for a great location try Eternity Nails & Spa and ask for Emily. You will be thrilled! read more

Best manicure I've had in years! They were quick, friendly and perfectionists. Usually when you have a mani this great it takes forever- but we were in and out and it looks FAB. This is my new go-to place! read more

Friendly staff and reasonable prices. I've been a customer for over a year and always walked in without an appointment. Recently I've been making appointments with Hannah for shellac mani and spa pedi. I've tried other places but like Eternity the best. read more

Closed an hour earlier then advertised on door. Watched me knock on door and just smiled at each other. Extremely unprofessional.

I really like this salon. They are friendly, professional and My pedicure looks great! They are not as expensive as other salons in the area which is surprising since the salon is so nice. It is much nicer than most of the other salons that I have been to in the area. This is going to be my go to salon from now on. read more

I don't recommend to visit them: my nail gel was too thick and uneven, and then pealed off within a week

When mommy needs a pedi but doesn't have a sitter, Eternity Nails & Spa is the place to go. I called ahead and asked if it would be OK to hold my 7m old while getting a pedicure. They said sure! The facility is very spacious, well ventilated (so important for bringing baby), comfortable, and ornately decorated. The staff was super friendly and accommodating of my unique situation. Baby enjoyed looking at everyone and everything while I had a wonderful and thorough spa pedicure. It was not busy since I went off hours on a Tuesday, but I was told it can get packed during peak times. The massage chairs look new and are really strong. read more

I love this place. Everyone here is so friendly! I love Emily, if anyone decides to go, I recommend Emily. She's such a protectionist and she does such a great job. Is very neat, and clean. They have tons of colors to choose from. They have a lot of services. They have body messages, they wax all parts of body, and they offer eye lash tinting and eyebrow tinting. Long story short, I will never go to another nail salon. read more

Eternity Nails & Spa - Nail Salons Near Me - Cincinnati, Ohio

Love this place!! Very friendly, professional staff that provide exceptional quality service. I also love their attention to cleanliness, which is extremely important to me. read more

I've been to multiple nail salons around the area and this by far the best place i've been to. Hailey does an amazing job, the best nails have ever looked. She did abs and a toe polish change. She pays attention to detail and is very kind. She was not feeling well and still an amazing job. I highly recommend her. read more

A great experience! What a clean and friendly family owned nail spa! I'd highly recommend it to any one!!

Great nail salon! Very clean, friendly staff, and excellent service! I always leave happy and highly recommend

After hopping from salon to salon looking for a nail salon I liked and could go to regularly,I saw Eternity here on Yelp. I stopped in and got my nails coved with acrylic and then polished with shellac by B. He is so pleasant,efficient and does beautiful work. Stop in and see him.......you will be glad you did. read more

I was recommended here by a friend. My first visit I was disappointed. My top coat was never put on for my shellac so it wasn't shiny and I felt rushed. Today I was with Emily and she did a fantastic job! She took the time to ask me about my own care for my feet and hands and really took care of all of the issues I had in both areas. My hands and feet look and feel amazing! I will be back to visit her! read more

I love eternity nails! I moved to the Loveland area in January and needed to find a GOOD place to get my nails done. I loved this place. They are very friendly and always do a great job on my acrylics! read more

I ADORE this salon. Not only do they do a phenomenal job every single time, but every gal there makes you feel at home. I absolutely refuse to go anywhere else. read more

Best nail salon! Very friendly and professional. My nails look great. They have lots of colors and take their time.

Love Love Love this nail place, I go here every time i need my nails done or a pedicure and they are always so nice and friendly they actually know me by name. I wouldn't go anywhere else to get my nails done or a pedicure love them! I tell all my friends and family about Eternity! read more

I just had the best manicure from Trinh! I love this place, it's beautiful, relaxing and they're very nice. No drills and no yelling across the salon. Can't wait to go back! read more

I love this nail salon! I have been here a few times and finally got around to reviewing them! Every time I have been here I am always greeted nicely and welcomed. Never had a long wait and they pay extra attention to every thing. I have had a few pedicures here and they have always been great! Emily has done my nails every time and has never let me down. This place is clean, spacious, greatly staffed and has average prices. read more

Eternity Nails & Spa - Beautiful shellac color for spring! #409 - Nail Salons Near Me - Cincinnati, Ohio

Joe did my mani. He was great! Fun, nice, easy to talk to! I will definitely be coming back. Joe and Emily are very sweet and I highly recommend this place! read more

Bad customer experience. The person who did my nails was rude. It was not a pleasant experience. It was my fourth visit, but had a bad experience this time. read more

Joe and Emily are so cute!!! They both do a fantastic job, so you can't go wrong with either one of them. They're professional and make sure you're comfortable the whole time. I'm going back here again for sure!! I got the gel and it looks amazing. read more

I usually come here about once a month. My last visit might have made me rethink where I go to get my nails done. I got a manicure and it was the fastest manicure i've ever received. I truly could've done a better job at home. My technician was jumping back and forth between me and someone else getting their toes done. Ew... read more

Everybody here is so sweet! I've never had a problem ever getting my nails done or waxing. Nancy is the best!

My nails always come out looking amazing whereas if I go to other places, it's always hit or miss! Ask for Nancy, she's awesome and super funny! read more

Highly recommend! I will definitely go back and let others know what a fantastic place this is. They were all so friendly and professional. They came recommended to me from a friend who raves about them. She was spot on! I have found a new salon! read more

Found this nail salon on yelp because I wanted to try out a new salon! I looked on the website which was very user friendly and saw the prices, seemed like a great deal and a beautiful salon so I booked an appointment to get the combo acrylic full set and spa pedicure for $60. I was pleased the entire time until I paid. They told me it was $80 total and I i told them when I booked the appointment I said it was for the combo deal that was advertised on their website... she said that was a deal offered a long time ago and that it wasn't updated on the website. I continued to ask if she would even offer it since it was on their website but she refused and said that the website hasn't been updated I in 2 to 3 years!!!!!! How can you ruin a business in today's society and not update your website in that long???? The lady taking my payment said I should've asked for the pricing when I was on the phone... but good customer service would have told me when I booked the combo deal that it was no longer offered. Will not be coming back. read more

The woman that did my manicure, Lynn was rude and seemed to hate her job. She took a sharp pointed end of an instrument to scrape a tiny bit of old polish off. She jammed it into my cuticle and it started bleeding. She didn't acknowledge my finger was bleeding and just put a drop of green liquid on it. So I said "you just cut my finger and I'm bleeding!" She didn't reply that she was sorry, but said the polish was on the cuticle and she had to use that tool to scrape it off. Polish remover would have gotten it off so I don't know why she said that. I asked to speak to a manager and she said I couldn't. She said it was a family business. I told her I didn't think she was taking responsibility for what was clearly her fault. Her reply was, "If I wasn't taking responsibility I wouldn't have put the green liquid on it to stop the bleeding, I would have just ignored it". Really? Kind of hard to ignore the blood. She asked if it hurt and I said it did. Again, no apology. She acted like I was the one at fault. I will never go back there. read more

SO RELAXING! I used to go to Pro Nails on Union Cemetery by Platos Closet and I still do to get my nails done because they do a good job on shellac manis... But as for the pedicures, Eternity truly treats their customers like royalty. The establishment is so nice and relaxing. The staff is very attentive to your requests. Ask for Joe for pedicures, he gave the best massage and I know that's what people look forward to during pedicures! No TVs in the nails space, bottled water is provided, the chairs are very nice and the lighting is very soothing. I recommend 110% read more

This was the absolute worse experience at any salon in my life. I went to get an eye lash fill. Sophia told me I needed a new set. I took off my old ones myself in under a minute. I was asked if I wanted the $110 or the $65 set, didn't know what the difference was. I said I wanted more natural and she said that would be $150. I should've known then that this wasn't right. After back and forth I went with the $65, not because I am cheap, I was CONFUSED by the whole thing (language barrier). OMG It looked like one of those fan brushes, but on my eye. I looked ridiculous, I was in tears. She then said she would take them all off and that took about 30 minutes. I was crying from the burning, my face was soaked. She was huffing and puffing and saying that it was a waste of BOTH of our time. After two and half hours, I wanted out. I stood up, looked at it and balled again. I said "Now I am going to go somewhere tomorrow and pay another person to fix this". She stood in front of the door and PUNCHED it. She thought I said I wasn't paying her. I never said that. Should I have paid to be tortured and look ridiculous? No, but I would never not pay. She talked about money the entire time. Something tells me she has done this before and someone refused to pay. DO NOT GO HERE. You will regret it. read more

AMAZING!!! Jenny and Lynn did a wonderful job on mine and my friends pedicure. I will come back here again and again and again.

DO NOT WASTE YOUR TIME HERE! This nail salon just had its grand opening about a month ago. I saw their advertisements for 30% off all services and took my daughter there for a girls's day. The facility is very nice and our services were good too. To my dismay, my nail polish began to chip excessively the following day. I returned to the salon and the owner Nanci, said she would happily re-do my polish, but that I would have to pay for it. Every woman who regularly gets her nails done knows that when your polish chips THE DAY AFTER you just had it painted, the salon should repaint it free of charge for the inconvenience of having to return. Nanci was very combative, argumentative and displayed the WORST customer service skills I have ever encountered at a salon/spa. To add insult to injury, she did this with other customers present to witness her deplorable behavior. Obviously, a woman who would conduct herself and her business in such a manner does not value customers' time or money. Mason/Deerfield Township has several other options in a nail services; I would suggest any person reading this patronize a business who will offer quality products and good customer service. ETERNITY NAILS & SPA IS NOT SUCH A PLACE! read more

I am only giving them one star, because I have to in order to review them. I went into the salon, asking for them do to something that they had a sample for. The nail tech had no clue how to do it. I told her multiple times I will change what I wanted to something else. (being as nice as possible) She kept doing them, asking everyone for help. This process took 2 hours at this point with multiple people trying to help (including one of the managers). Finally, I said that I needed to go because I had been sitting in the salon for two hours and I was on my lunch break. Then after all of that chaos, they tried to charge me $60!!! I told them that I did not want to pay for these, I had color all over me (even my clothes) some of the nails didn't even have polish on them, and I had glue all over my hands they looked AWFUL, and that is an understatement! But they kept trying to make me pay, finally after they admitted that they looked bad, they said if I came back they would redo them for free. So, I went back and they redid them. Being very rude and sarcastic and asked me multiple times "are these good enough for you". Then told me that I had to pay full price. Didn't offer me any discount for the major inconvenience. In conclusion, they are very rude, unprofessional, and clearly don't care about their customer service. DON'T WASTE YOUR TIME!!!! read more

I made an appointment 10 days prior for myself & 2 friends. When we arrived it was apparent they had no record of the appointment. They asked how long ago I'd made the appointment & with whom I'd spoken. After being told twice it would only be 10 more minutes & waiting a total of 35 minutes, we left & told them we'd never return. During our wait, an irate father whose daughter did NOT have an appointment complained about her wait time & they took her right back. Not a way to run a business! read more

I went to get a pedicure here for the first time. I was in and out. I was not pleased with my girl who did it (I don't remember her name) she did not take her time what so ever, was rude, and she barely took the time to get the dead skin off. my toes looked horrible. Will not be coming back here. read more

The end-product turned out well and I am happy with the way my nails look. However, the service itself was much less than expected. Some of the staff were rude to members of my party, and my five year old niece (who we had paid for) was completely ignored by the staff for 45 minutes. It was not busy at the time we were there. Customers who had come in after we arrived were waited on well before my niece; because of this and the overall rudeness of the staff I would not recommend Eternity Nails and Spa to anyone, especially children, as I certainly will not be returning myself. What was supposed to be a relaxing experience for us all was turned into a tense and somewhat stressful experience because of snarky comments made by the staff. read more