Amazing I just had a full body deep tissue and I'm going back .. she did an amazing jobread more

1 Star -- Very Disappointing Experience and Lack of Accountability…read more I normally don't write negative reviews, but I feel it's important to share my experience so others can make an informed decision before visiting this establishment. I went to Crystal Palace Massage on Wednesday Sep 30th hoping to relax and enjoy a massage. When the male massage therapist came in, I specifically asked if a female therapist was available. I was told there wasn't one and that I should have requested a female therapist when booking my appointment. Although I was uncomfortable with the situation, I decided to proceed. My preference for a female therapist has nothing to do with embarrassment. It's because I've experienced significant muscle soreness after massages performed by male therapists in the past, and I wanted to avoid that happening again. Unfortunately, after this massage, I developed severe pain in my left arm and shoulder. The pain became so intense that it woke me from my sleep. I could barely move my arm without experiencing significant discomfort. This was not ordinary post-massage soreness. I contacted the business to explain what I was experiencing, hoping for some understanding and genuine concern. Instead, I received a lengthy message explaining how experienced and licensed their male therapist was and suggesting that massage-related injuries typically happen immediately during or after a session. They also reassured me that because I had received a relaxation massage rather than a Thai massage, there was no reason to worry about an injury from the session. What bothered me most was how quickly they appeared to dismiss my concerns without knowing what was medically causing my pain. They offered me pain-relief patches and even a complimentary massage. While I acknowledge those gestures, I wasn't looking for free products or another massage. I wanted my concerns to be taken seriously. On October 8, 2026, I ended up going to Kaiser Permanente Urgent Care because of the pain. I was evaluated for left shoulder joint pain and prescribed two anti-inflammatory medications, including oral medication and a topical gel. I understand that not every symptom following a massage is necessarily caused by the massage itself. However, I know how I felt before my appointment and what I experienced afterward. What disappointed me most was the way my concerns were handled. Rather than simply acknowledging my experience and encouraging me to seek medical attention, the initial response focused heavily on defending the therapist and reassuring me that the massage couldn't have caused an injury. Customer service isn't just about how you treat people when everything goes well. It's also about how you respond when a customer tells you something went wrong. I will be attaching screenshots of our communication so others can read the business's response and form their own opinions. I sincerely hope the business takes this feedback seriously and handles similar situations with greater empathy and professionalism in the future. Unfortunately, after this experience, I will not be returning.

I just had a massage by Ann. great massage, she worked on the areas I asked for. Very clean and…read moregreat staffing. I will be back

Worked with me on short notice. Quiet kind service next time I may ask for more pressure but this…read morewas a gold first trial.

Call this review FOUR AND A HALF STARS, and I'll likely upgrade it to five in the future…read more Bought this service as part of a B-day gift for my fiancè. She came back saying Kathy McCoy gave her the best massage of her life! The right touch, the right speed, the right pressure... So, where does that last elusive half star come in? "ATMOSPHERE" Kathy is working on eventually getting a proper place to offer her services. Right now, she is working out of a medical office. Once Kathy gets into a spa room; she will have the whole experience. When she has the whole experience; she will also have her FIVE STARS! Meanwhile, we'll just have to enjoy Kathy at the medical office.

Kathy just gave me one of my best massage in my life. Her massage is like a beautiful song with…read morehigh and lows. It is a wonderful experience. Not only I have a more relaxed body bu also a lighter and clear mind. Highly recommend.

Sunny did a fantastic job 10/10 highly recommended great service would definitely come back againread more

Really the worst massage I ever had. No customer service- the place is run down and dirty…read more Completely rough massage- the woman asked no questions whether you had any special requests or area that needed attention etc. No amenities. Nothing. If you want an injury come here. Highly unrecommend ! Oh and they don't take CREDIT CARDS???? Cash only and she asked for the money up front?!?! Super SHADY!

Wendy is very nice, kind, professional and strong! The venue…read moreis very clean, organized and smells good. I usually go here with my fiancé to get a couples deep tissue massage or they can also walk on your back. We love coming back here!

All the times I went there always they didn't give. Me The 60 minutes as one hour , they give Me…read moreonly 35-45 minutes and then after all a tip is requested

I just had an incredible massage with Pearl, and she is so amazing! She knew exactly what to do to…read morehelp me, and she is so extremely knowledgeable about her craft! I'm already booking my next massage with her, thank you so much!!

Unfortunately, my experience with Joe was extremely disappointing. I had a great experience with…read morePeter, so I expected the same level of quality. I requested deep tissue, but Joe immediately used his elbow on my cold muscles without warming them up. Later, his thumb work was uncomfortable because his nail was poking me. When I asked him to work on my hands he sat down moving his hands over my hands without applying any pressure at all. What made it worse, I had two appointments canceled with less than 30 minutes notice. For a session with a "Master Therapist," I expected much better. I felt like the quality and care simply weren't there. I will not be returning.

I'm Not sure what all the bad reviews are about. This place…read morewas wonderful and so reasonably priced. Nancy gave me a massage and listened to my needs, she even added hot rocks to help with some of my lower back pain. I felt safe, the place is clean, and has a wonderful atmosphere. I can't wait to go back!

If I had only two words with which to review my experience here, they would be "fast" and…read more"furious." With more words, something like this: I was really stressed out and trying to avoid burning out totally so I thought I'd get a massage. I came in during my lunch break to ask about an evening appointment and the woman behind the counter asked what time, I said 4:30 and she said okay, see you then. She didn't ask for my name, contact info, what I wanted done or for how long. Do they only have one option here? I came back at 4:30 and the woman showed me to the massage room. It was minimalist but functional. She didn't seem ready to volunteer any information so I asked how long the massage would be? 60 min? 90 min? I was told one hour. She left while I undressed and lay on the table. She returned and began. I told her I had come in because I had injured my left shoulder and wanted some help. She focused almost the whole hour on my shoulders which I appreciated, but overall she was just so... uncommunicative. She asked nothing of me, and only once asked if I was okay. She was very strong and seemed knowledgeable in the ways of muscle massage, but did not seem to have a great empathy for me as a customer. I'm more sensitive than most and her strong touch was mostly uncomfortable, sometimes painful. She responded some when I flinched, cried out or tensed up but her fingers and hands felt like steamrollers over the knots in my muscles. I already knew I liked a slow massage, but this made me 100% certain. It felt like she was trying to cram 120 minutes of massage into 60 and the hot towel was nice, as were the hot stones when they didn't feel like they were burning me. Her abrupt departures from the room to get those things was a little awkward though, and twice the pressure she put on my sore muscles reduced me to tears! I waited a few days before writing this review. I wanted to see if the massage had made my shoulder better. If the gain was worth the pain. The next day, my shoulders and neck were literally sore to the touch. Gentle pressure on them hurt, though that went away by about the second day. My shoulder feels better than it did, but I don't have improved range of motion I had hoped for. Finally, I was hoping a massage would pull me back from the brink of burnout, but I had to take two days off work after my massage because the whole thing had so completely worn me out it pushed me that much more over the edge. Also I had no idea how much things cost since there was really no communication! After my massage I went out to the front desk (where the woman asked me for only the second time if I was okay) and asked how much it was. She said $40 per hour. I confirmed I had been there for an hour and paid/tipped and left. Final thoughts: If you like a strong massage and are not too picky about technique or communication about your wants/needs, this might be the right place for you. If you need someone who makes an effort to understand you as a person and your needs for massage, I recommend looking elsewhere.

This spa provides professional massage service in a nice…read morelocation. I have also used it for waxing which was done without the usual pain. Recommend.

Reasonable prices, great massages, and everything is super clean and well-kept. Everyone is very…read morepolite and professional, and the technician took real good care of me focusing on areas that needed attention.

Pros: Hank was amazing gave an amazing foot and body…read moremassage. Interior decor was relaxing ----------------------------------------------- Cons: *****There was definitely a Language Barrier.*** I had to talk to the owner (who understood English) on a cellphone . I did not make an appt so I had to leave for 15 min and return that is understandable. Next time Ill make an appt.

I had Cindy and she was amazing! There aren't that many places in Cam that I think are worth it,…read morebut this place was. Good atmosphere, great customer service and, of course, the massage.

I was extremely impressed with Kim. I wasn't completely sure what type of massage I needed but she…read morefelt me out and knew what was needed and where. She makes every minute count and believe me it is worth every penny! Big thanks to Kim and her knowledge of the body!!

Great experience, Kim is lovely and talented! Very clean, nice facility and massage bed/linens…read more Wonderful massage, I feel like a new person. So easy to schedule by texting. Very happy that I discovered Kim!