Amazing I just had a full body deep tissue and I'm going back .. she did an amazing job

1 Star -- Very Disappointing Experience and Lack of Accountability I normally don't write negative reviews, but I feel it's important to share my experience so others can make an informed decision before visiting this establishment. I went to Crystal Palace Massage on Wednesday Sep 30th hoping to relax and enjoy a massage. When the male massage therapist came in, I specifically asked if a female therapist was available. I was told there wasn't one and that I should have requested a female therapist when booking my appointment. Although I was uncomfortable with the situation, I decided to proceed. My preference for a female therapist has nothing to do with embarrassment. It's because I've experienced significant muscle soreness after massages performed by male therapists in the past, and I wanted to avoid that happening again. Unfortunately, after this massage, I developed severe pain in my left arm and shoulder. The pain became so intense that it woke me from my sleep. I could barely move my arm without experiencing significant discomfort. This was not ordinary post-massage soreness. I contacted the business to explain what I was experiencing, hoping for some understanding and genuine concern. Instead, I received a lengthy message explaining how experienced and licensed their male therapist was and suggesting that massage-related injuries typically happen immediately during or after a session. They also reassured me that because I had received a relaxation massage rather than a Thai massage, there was no reason to worry about an injury from the session. What bothered me most was how quickly they appeared to dismiss my concerns without knowing what was medically causing my pain. They offered me pain-relief patches and even a complimentary massage. While I acknowledge those gestures, I wasn't looking for free products or another massage. I wanted my concerns to be taken seriously. On October 8, 2026, I ended up going to Kaiser Permanente Urgent Care because of the pain. I was evaluated for left shoulder joint pain and prescribed two anti-inflammatory medications, including oral medication and a topical gel. I understand that not every symptom following a massage is necessarily caused by the massage itself. However, I know how I felt before my appointment and what I experienced afterward. What disappointed me most was the way my concerns were handled. Rather than simply acknowledging my experience and encouraging me to seek medical attention, the initial response focused heavily on defending the therapist and reassuring me that the massage couldn't have caused an injury. Customer service isn't just about how you treat people when everything goes well. It's also about how you respond when a customer tells you something went wrong. I will be attaching screenshots of our communication so others can read the business's response and form their own opinions. I sincerely hope the business takes this feedback seriously and handles similar situations with greater empathy and professionalism in the future. Unfortunately, after this experience, I will not be returning. read more

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I have been coming here for years and ever since new owner took over it hasn't been the same. They seem to be all about the money now and not customer service. The guy in the front charges whatever he feels like charging and not what is posted on boards. Sorry but I won't be back. read more

Crystal Palace Massage - Massage Therapy Near Me - Thousand Oaks, California

So happy the AC is finally working again! The shop is cool and comfortable now. The massage was excellent, and the therapists are very skilled. I always leave feeling relaxed and refreshed. Highly recommend! read more

The AC is finally fixed, and it makes such a big difference! The place is much more comfortable now. The massage was wonderful, and the therapists here really know what they're doing. Great service and a very relaxing experience. I'll definitely be back! read more

I want to keep it a secret, cuz I don't want you all to come after my favorites! Shout out to Jenny and Cindy for making me and my friends happy and soothed! read more

Crystal Palace Massage - Get your add ons here...detox foot bath see all the toxins come out yo feet! - Massage Therapy Near Me - Thousand Oaks, California

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Cindy and Cocoa are my favorite massage therapists here. I've been coming here monthly for several years. It's very reasonably priced, usually always fantastic, I've had a few massage therapist that weren't amazing but usually, always awesome! Always relaxing, break up all of those tight muscles and get the body moving well. They always have relaxing music and it's always clean. I will continue to come here! read more

I've been to Crystal Palace Massage and while the massage therapists themselves are just okay, the overall experience was really overshadowed by the front desk interaction. The man at the front desk who wears a baseball cap--who I believe is either the owner or manager (I think his name is Mark)--was extremely rude and unwelcoming. Customer service matters, especially in a business that's supposed to promote relaxation, and unfortunately his attitude did the exact opposite. The massage itself was fine, nothing exceptional, but the lack of kindness, professionalism, and basic courtesy from management makes it hard to recommend this place. read more

I visit Crystal Palace a few times every month. Love it! Cindy is my favorite therapist! Reasonably priced and kind folks!

I was in desperate need of a massage and I'm SO lucky I found this place! They were very accommodating to me and my friend with what we wanted with our massages. The masseuses are WONDERFUL. Perfect amount of pressure and I felt so refreshed after. Will definitely be coming back!! read more

Wow! I am so glad that my friend recommended this place to me because it is so affordable and every masseuse that I have tried in here as well as the ones my family tried are so professional and leave you feeling like a new person walking out the door. I got the 45 minute body massage with a 15 minute foot massage and it is so addicting. It makes me want to come back every day. I have had the pleasure of using the mail is here and both have been great. Peter has magic hands and he is super sweet. The receptionist is so friendly and always smiling as well and I love that my friend loves Sally. I just can't rave enough! Professional, clean, and just the most relaxing massage ever! read more

Crystal Palace Massage - Massage Pricing and services offered - Massage Therapy Near Me - Thousand Oaks, California

I always get a great massage there I've been going there for years. Affordable, clean and friendly staff. I highly recommend them.

Usually have good massages here but tonight a new man was my masseuse and it was awful. He clearly had no idea what he was doing. He kept stopping to do something on his phone! Then when he started tge foot massage part he kept putting more and more oil on me! I tried to wait and see if it got better but he rubbed really fast like i was a slab of beef lol! How is that relaxing or enjoyable. I finally asked if someone else could finish and he said no and kinda stormed off saying something about $20! I wont be back.. read more

Marc was amazing got out a lot of knots and tension in my back Highly recommend the deep tissue massage read more

I had a great experience here today with Peter - seriously a stellar massage for $36! It's a steal. I recommend coming here if you have not been in a while. They have made some really good improvements. Everything is very clean. And I find them to be much friendlier than before. I almost hate to say how great Peter was because I don't want you all to come in and ask for him and then I can't get him lol but he definitely deserves a five star review. read more

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Really great experience! Got me in so quickly on a walk in. Excellent massage and customer service. Will be back!

I've stopped here a handful of times on my way home from trips to LA. I always ask for a male therapist and they usually never disappoint. My favorite was a larger male that really got deep into places most therapists won't go, He wasn't shy about removing the towel to get to places. I don't think he works here anymore though. Wish I could remember his name. read more

This is my favorite massage place! I come here often for deep tissue massage, and it's always perfect. The staff are warm, attentive, and truly care about your comfort. The shop is spotless and well-maintained, creating a relaxing atmosphere. Highly recommend! read more

I got a 45 min deep tissue plus 15 min foot massage by Cindy. Her forte was her insane stretching, foot massage, and most importantly consistent strong pressure from the first minute to the last. My body feels like jello, and I couldn't be happier. read more

I would come back here again and again. Was on a contract for a month in Thousand Oaks area and while my boyfriend was visiting, we needed a little body reset. I read some reviews and took a chance and holllyyy moly was this place fantastic. I did the foot massage that included the hot stones and oh my god. Best massage I've had in such a long time. My masseuse hit every sore spot and I walked out of there feeling like a very relaxed limp noodle. My boyfriend opted for a more deep tissue massage and cupping therapy and he had nothing but positives to say as well. Please give this place a shot. It looks humble on the inside, but the work these people do speaks for themselves. Can't wait to come back. read more

Very good I got good massage with Kyle. Good pressure and calm ambience . The plase is so relaxing. read more

Called/Texted at 6:55pm and booked an 8:30pm appt same day without any issues. Just got home from an incredible deep tissue massage by Lily. She really worked out my knots, and was not afraid to use pressure, which I desperately needed. I left feeling so much better! I can't wait to book another massage with her. Thanks Lily! read more

This was the worst massage of my life. Usually I enjoy the cheap places and don't judge too hard, but my experience here was so incredibly poor. 1. Asked for a full body massage, only got a foot massage 2. Received no hot stone even though it's supposed to come complimentary 3. Staff was rude and laughed at my friend and I 4. The music shut off for about 10 minutes 5. It smelled like mildew and the ceiling had obvious water damage. 6. Massage quality was rancid These are just a few reasons why I will never recommend this place read more

i took a cruise to TO yesterday. i saw the reviews online. so i went in to check the place out. i told her i wanted a foot massage. she was a little rough on the foot but she did a good job loosening up my foot. she also massaged the shoulders and back muscles. thank you for the massage. i really appreciate it. read more

Stella wins the Olympic Gold Medal for back massages! Wow. I've had hundreds of them over the years and she wins!

The "manager" took me for a 30 minute massage and picked up the phone 3 times during the massage on top of getting up to great customers. At the end of 23 minutes he told punched my legs a few times and told me he was done, then followed up on the $26 charge by asking me if I wanted to tip cash or card. The massage was so bad that one of the other employees that was giving a massage to another guest was laughing and then apologized to me for the terrible service. Overall extremely disappointing. This place is filthy and the massages are terrible. Check the south east wall for mold. NEVER GOING BACK! read more

Wonderful place for a reasonable price. CiCi was great. It was clean and CiCi listens to your concerns. Definitely recommend.

I'll be honest I didn't have very high expectations for a full body massage since it's technically a foot massage place. But let me tell you, not only was the price affordable but Alice was so attentive and got all my knots out. I was a bit weary since often times Chinese massages can be a bit vigorous but she was not at all. She used hot towels and rocks and got in there with her elbows using slow deliberate motions. The ambient was great and though the "rooms" are created with curtains it is still private and personal. I am so glad I found a new place to frequent. Highly recommend Crystal Palace Massage!! read more

Crystal Palace Massage - Massage Therapy Near Me - Thousand Oaks, California

This place was awesome! I've tried so many but this one stands out. Super professional and clean. Can't beat $40 for 1 hour combination Foot Massage and then table Massage without clothes. Just what you need when you have tension in your body. Be a good tipper. These people work hard. read more

Been going for years. Changed a bit but I still enjoy the massages Quiet and peaceful atmosphere

Deep tissue 90 mins with ' Kyle' was amazing and I absolutely loved it! I have been dealing with my lower back and shoulder blade issue, and he was responsive to my needs on problem area. I have had wonderful relaxing facial and upper neck massages. What a wonderful feeling to know you are in good hands. The place is very clean, friendly staff and everything runs so professionally. I was overall impressed by the service and care. I'm definitely going back again. read more

For the best deep tissue massage in all of the Ventura County, ask for Kyle and get the combo massage ($45). Make sure you tip him well, he deserves it!!! Neck, shoulders, back? This dude has million dollar hands! Just sayin'!!! read more

Much improved. I stopped going a few years ago. The vibe was unpleasant and it wasn't the great value it used to be. Now they seem to have new owners and they've rearranged the main room for more privacy. The prices are a bit higher but consistent with other local massage businesses of this kind. But the important thing to me is that the staff seem happy to be working and they also seem to have some agency, which was lacking under the previous ownership. I've had excellent 1 hour combo massages from Cindy and Mark. read more

Jenny is a very good masseuse, I do a lot of driving and have issues with my back and shoulder. I've been in twice Now. She's made a big difference, Even my sleep has been better. I have not tried anybody else at this location, But I can say Jenny does an outstanding job. Give her a try, It's worth it. Thank you Jenny read more

The cheapest legitimate Chinese foot massage that you can get at this place. Like what others have said...foot massage is really a full body massage with a foot bath. The only thing to note is that you're in the open co-ed area, but don't worry you won't need to strip naked. In fact all of your clothes stay on but they will reveal your back in some way. There's warm water to place your feet in at the beginning and they finish off the massage with super comfortable hot stones. Bless. Luckily there was no annoying cigarette odor that other Yelpers have complained about. I've had about three different massage folks help me out. To be frank, they're not really professional like what you'd expect from a $100+ massage place but I can't expect much because the price is really, really cheap. So don't expect 5-star quality service! If you have specific requests and can't really communicate to the masseuse in English/can't speak Chinese...just say "ànmó" and point to the area of pain. ànmó means "massage" and they should understand. A fellow masseuse told me that and hopefully it works! Otherwise, they would just move on to their routine massage. I would upgrade to the private room if you really need the attention. I would also say come in with shorts and tank top/very loose shirt. If you're a guy, you would most likely just take off the shirt as I've seen many male customers do. The reason is because the first portion of the massage is you standing upright while they deal with your back. They need to go up to the shoulders. Enjoy and remember that you're paying a very inexpensive price!! read more

It seems like this place had a lot of updates. They changed management team and the environment look a lot of nicer. The new manager says that they are doing more upgrading not only on the place but also on the services. They have different choices like foot, body, combo and deep tissue. They also have some add on items like Chinese medicine, essential oil. I tried the Chinese medicine for a full body massage since I have bad shoulders problems and it worked like magic. The pain immediately got released after the massage. I felt so much better after a full hour body massage. I am ready for a week of busy work already. Lol read more

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Since the change over in ownership, it started out ok. The lady at the front was very pleasant. But recently the guy in the front has become a salesman trying to upsell you, trying to usher you into one of the draped rooms instead of the bay area of beds. What use to be the perfect hour of relaxation, the regular foot massage, now is turned into strictly a foot massage with little massage of the rest of the body. He now is directing the massage therapists to do things different and not start with the shoulders and neck like they have always done. And to make it worse, he's rude and irritable. And clearly stressed out by overbooking the schedule. If you make an appt with a certain therapist they said was available, be prepared for them to give that therapist away before you get there and make excuses. He should not be performing massages himself. He's the desk guy. What a shame, something that was so good is now gone downhill. So disappointed! If the owner is reading this, you need to go back to how things were. There's is a whole community of people who came who liked things the way they were. Without the upselling strategy that other Chinese massage places do. Have more integrity in your business practices or it will negatively affect business and people coming back. And reading the most recent comments, it is not acceptable to demand cash only or require a certain high tip. This is America, a free country where a tip is optional and based on service quality. You'll have generous tippers and some that are not. When you demand a certain tip, you'll get yourself a bad Yelp review calling you out. Keep up this kind of service and the word will get out and business will go away. Stop being a crazy jerk! read more

Amazing. This is now the second time I've been and had a different Massuse. Both times were excellent. It's on the cheaper side of any massage I've ever had, which is unbelievable. I would recommend this place for a quick in and out massage read more

This was the grossest most ghetto massage parlor I've ever been to. Not only was the massage terrible, but there was an old man moaning and blowing his nose loudly behind a curtain. To say my friend and I were uncomfortable is an understatement. The place smelled like feet and BO and I instantly had a bad feeling, but felt bad walking away. You could tell that the woman had no experience giving massages. She used a random rock advertised as "hot stone" on one foot for 30 seconds. The two women massaging my friend and I were talking shit about us and laughing. Overall this was a terrible traumatic experience. I hope anyone reading this avoids this place at all costs. Also, they keep deleting my review read more

In general, how much can you really expect for a $20.00, 1 hour massage? Most people pay a little more, but you can find coupons to make the final cost $20.00 which I think is a steal! The positives are that this place is really affordable, did I mention $20.00 for an hour? Although it is called a foot massage, it really is a basically a whole body massage with most of your clothes on. The hour starts with a foot soak while they work out some knots and tension in your upper back and shoulders. Then you lie on your back as they give you a nice, face, should and scalp massage. The masseuse then moves to your hands and arms and tops this off with a thorough foot and lower leg massage. Again, this is all for $20.00! Once done with your feet, they ask you to turn over onto your stomach so that you get a full on back and should rub, along with some calf and hamstring work. This is topped off with oil rub down on your back, culminating with some hot stones...all for $20.00! Men typically take of their shirts, while leaving their bottoms on. For my wife, they do some work to move her shirt around get her back done properly. I have seen some some women remove their shirts and get the massage done in a sports bra. This seems like a good idea for women to get the most out of their experience. The only reason I don't give Crystal Palace 5-stars is due to the fact that there is somewhat constant turn over of the staff there. So at times, the massage experience can be somewhat inconsistent. The language barrier is there, but not really an issue. The owner/manager seems to be able to communicate well. Again, one-hour for only $20.00...unbelievable, relaxing massage for a very, very reasonable cost. read more