Had an amazing pedicure by Thao was very patient and efficient and gave great detail to my French…read moretip and the massage was great! Will be back

I came to this salon for a gel manicure and specifically asked them to match the color on my toes,…read morewhich had been done at a salon out of state. My toes were a very pale pink, almost a sheer white. The color the Coco Nails tech wound up applying to my fingernails was a bubblegum pink and not at all close to the color on my toes. Two days later, after trying the color and deciding I really didn't like it, I came back to have my nails redone. The second technician did an excellent job and found a shade that was very close to my toes. When I checked out, I asked if they could give me a discount on the second manicure. My reason was pretty straightforward: I was back just two days later paying to have my nails done again because they had done such a poor job matching the color the first time. They declined to offer any discount at all. What made the interaction especially disappointing was how I was treated compared to the woman ahead of me. When asked how her visit had been, she responded that it was "okay," with some hesitation. The employee immediately went out of her way to ask multiple times if there was anything she could do and encouraged the customer to let her know how she could make things better. I was the very next customer, and the response to my concern was completely different. Not only was no discount offered but no significant effort or concern for my experience was expressed. Even though the second technician did a beautiful job, unfortunately, the way the salon handled the situation left me disappointed with the overall customer service. I did not feel valued or welcomed and will probably not be returning. It's a shame too because I just moved to the area and my house is walking distance to this salon. I get my nails done regularly and this could have been my go-to spot. ** update to my review: After I posted this review, I noticed Coco nails had sent me a survey about my experience, one with a rating system of smiley to unhappy faces and space to write about it. I selected unhappy face and copied, pasted the above review and submitted it. Today I wake up to a text supposedly from Coco Nails apologizing and asking me to call the store to discuss. I half suspected it was AI but I figured Coco Nails was at least monitoring their AI surveys for complaints. Nope. I call Coco Nails, a woman picks up who says her name is Ross. Rose has no idea what I am talking about, not the incident, not even the negative survey. After three explanations, she reluctantly offers me 15% off. I start to ask whether i may apply this discount to any service (or just nails, as I needed my eyebrows done) and she interrupts me complaining that she has other calls and is busy and abruptly hands the phone to a young man. After getting over my shock, I explain the situation to the young man who says his name is Andy. Andy says he will call me back. That was 9 hours ago. Business owners, please listen. If you do not know how to treat your customers right, AI will not save you. I do not recommend this company. There are plenty of other nail shops in the area. I will be going elsewhere for my nails and eyebrows. The two stars are for Chau, the second tech who did a phenomenal job on my nails.

Five Stars! Small salon with mighty results!…read more First, Ashley was gracious--I was about 10 minutes late because the Union Pacific train stopped on the tracks (a common issue). Tip: Check the train stoppage before you go. Second, I got the color change. Ashley Lodree was my service provider, and she made excellent suggestions on the color I should use. She was professional, thorough, and pleasant. The salon is an intimate space, so all the customers talk to each other. Nice energy, one big communal conversation. I love that! Finally, when Ashley finished, my pedicure was perfect and the nail color was gorgeous! She has a true eye for detail, and you can tell she takes pride in her craft. Worth every minute, train and all! Do yourself a favor and go see Ashley and the team at Lavender & Sage. It was a real treat!

Hands down my favorite nail salon in houston! Love the atmosphere , my nails always look so cute…read moretoo. 100/10 recommend.

Whenever I move to a new place the two things I'm most anxious about are where I'm getting my nails…read moreand brows done. Auntie Nirju did such an amazing job in my time in the heights. I never had to instruct her on how I wanted my brows done because she did them perfectly every time and they would stay looking great for at least 4-6 weeks. She is always so sweet and remembers things about your life in your brief interaction while she does your brows. She is quick and precise. I have never found threading to be painless so no comments on more or less painful

Sweetest owner who did an amazing job threading my eyebrows. So thorough of clean up of my brows…read morewhile keeping the arch. I wanted to keep them thick and she did that so well. She is so kind and went above and beyond on the service. The price point was so fair too. Not everytime you can say threading experience is this stress free. The threading slight pain is worth the great outcomes you get here. Will be returning back here and will not be going back to my other place I used for 8+ years since so far and hit/miss results.

Today is my 4th session here. I love the relaxing vibes of this salon. It's clean, open, and…read morechilled. Ricky never disappoints with my builder gel refills and my nail art designs. He takes the time to clean my cuticles while working on the refill. It's rare that nail technicians make this much effort. Today I got a red blossom design to prepare for the BTS concert next weekend. See photo for my gorgeous nails! The volcanic pedicure left my feet feeling thoroughly pampered. The leg massage is very relaxing. Good selection of polishes. The prices are reasonable for the Rice Village area. Parking can be a struggle in this small shopping center so try to carpool if coming with other people.

Came in to get my nails done and I was not disappointed!! The salon was very clean and polished, it…read morelooks like I walked straight into my Pinterest board! As for the service, I asked for a colored French tip and they delivered. My nails were everything I asked for. The staff was very friendly, I will be coming back!

Omg this nail salon is top notch…read more To start off, the customer service is incredible. From the moment you walk in you are greeted and attended to right away. Theres a full service bar that offers fun drinks like lychee margaritas and the most delicious Vietnamese coffee. They have an amazing loyalty system that allowd you to keep track of your exact colors through their system and you also gain points everytime you go!! If you pay in cash you get DOUBLE points. We love that. Second, the space is absolutely beautiful, clean, calming and spacious relaxing environment. The massage chairs had option for heated massage rollers which is great for someone like me who is constantly cold with AC. And the chairs are brand new and COMFORTABLE. This space is so luxurious and welcoming with the bar in the center. Theres also sections so for our large group of 8 we felt like we had privacy. Lasly, the nail service is outstanding. All of our girls left satisfied with their service which is hard to do with a big group of 8. All of our nails turned out perfect and they checked in on us frequently with a friendly demeanor and made sure all of our needs were attended to and met. I seriously think this is the best nail salon ever!!! 100000000/10 recommend. Thank you!!!!!

Had a great first time experience at this salon! Definitely will comeback!…read more I was a walk in for pedicure they immediately got someone available for service, KIM was amazing very detailed oriented and made my toes look beautiful and clean. I had a complimentary drink and enjoyed my chair massage. I really liked the decoration and I appreciate the fact that there are no TVs hanging all over the walls, sometimes that can be overstimulating but here it was just perfect to relax and unwind. The music was really good share the playlist !! Will come back and get another service: staff and premises are amazing!

Nice salon, great service. It's exceptionally clean, plenty of parking in a private lot shared with…read moreother businesses. I walked in without an appointment on Sunday at 2:30 PM. The wait was minimal, 10 mins for a technician to become available. Good selection of nail polishes, mainly DND, lacking in OPI availability. I got Chi who did a wonderful and thorough job on the Signature Spa Pedicure w/Cucumber Fresh Scent $57. It included 10 minutes feet massage and 5 mins shoulder massage, along with paraffin wax. My feet felt pampered by the time I left. I was given 10% discount in my first visit, even got a free rose cuticle oil as a gift! I'll be back next time I'm in the area!

Mani with gel pedi- took the pup and had a great pedi and standard mani. Huge place with lots of…read morechairs and I was offered drinks multiple times. I got in at 9:30 am which was perfect. I will be back!

Thank you Aubrey & Shelley! My sister & I were so incredibly happy with the massages. Completely…read moredifferent experiences tailored to what we needed. Definitely coming back! The space is a little outdated, and the older ladies at the front seemed a little overly interested in the tip lol, but I genuinely think some of that may have been lost in translation. Parking was a bit awkward, but there is more in the back of the building.

PLEASE READ**** I went on February 13 to get a…read moremicrodermabrasion facial that my boyfriend had booked for me through Groupon. When I arrived, Tina was the one assisting at the front desk and she was also the person who performed my facial. During the appointment, she examined my skin and told me that I have combination skin and that I had build-up in my pores. She recommended an additional service called "pore therapy," which she described as a device/pen that suctioned the buildup out of the pores. She told me this service would cost an additional $80, which I agreed to at the time. However, I want to point out that I have been to many small businesses and estheticians before, and they usually provide much better service for significantly less money than what this place charges. So for anyone booking through Groupon, be aware that the pore suction/extraction service is NOT included and will be charged as an extra add-on. Unfortunately, the biggest issue was that during the extraction process Tina left a scar on my face. I have never had this mark on my face before visiting this place, and it appeared after the facial. (Photos attached.) Another frustrating situation happened today, 03/11/25. When I originally visited on 02/13/25, Tina gave me a gift card, which I accepted. When I came back today to use it, she told me it was a misunderstanding and that the gift card was not valid. A misunderstanding that was HER fault for not reading her screen correctly. This was extremely frustrating because I took the time to go back, and I had even texted them beforehand about the gift card, so they were aware that I planned to come in and use it. So not only did I leave my first appointment with a scar on my face, but I also wasted my time returning for a gift card that they later refused to honor. In my opinion, the bare minimum that could have been done to make the situation right would have been to honor the gift card, provide a valid replacement, or at least offer a discounted service or product. I even tried to negotiate with her, but instead she told me to "go to Ulta and buy it there if they have it," especially after I mentioned the product was priced about the same as it would be at Ulta. Overall, this experience was very disappointing and unprofessional. My advice to anyone considering this place is to be cautious about what is promised or promoted, especially if you are booking through Groupon. PLEASE think twice before spending your money here. In my experience, it was not worth it.

This was my first time trying this place being that I'm new to Houston and looking for a nail…read morehome...I was assigned to a lady named LONA very sweet, very attentive and very gentle with her work. I was asked if I wanted a drink and I chose water and a mimosa the shop was very clean and peaceful and the aesthetic was nice cute fall decor to fit the season. I also got my brows done and a lip wax and the cost was very reasonable I highly recommend this place if you want to be pampered properly and in peace while enjoying your choice of beverage optionally THANKS LONA and Gigi Nail Spa for and amazing experience:)

DO NOT GO TO THIS PLACE!…read more I had been going here for a couple of years and knew the owner, Vanessa, from when she worked at PureLux. When she moved to this location, I started going there because she had previously been my nail technician. However, I was eventually told that she was no longer taking customers, so I was assigned to Hailey. That's when the problems started. Hailey had a huge attitude because I happened to come in on a day she was off and had another technician who I really liked. I continued requesting that technician, and apparently, Hailey had an issue with that. On another visit, I had Hailey again, and she was extremely rude when I asked her to show me the available colors. In a very condescending manner, she told me that I had to choose the color she was showing me. I eventually called and asked to speak with either Vanessa or Amanda. I was told that one of them would call me back. That call never happened. I'm still waiting for it, and this was a couple of years ago! I recently looked at their reviews out of curiosity and honestly couldn't believe how many negative reviews they've received. Unfortunately, based on my own experience, I'm not surprised. As a business owner myself, I would have expected a completely different level of customer service, especially toward someone who had been a loyal customer for years. Customers should feel valued and respected, not treated as though they are an inconvenience. Needless to say, I never went back.