I have been a regular client at European Wax Center's Spring Birnam location and have generally had…read morepositive experiences, particularly with Yemi and Abigail, who are consistently professional, welcoming, and excellent at what they do. Unfortunately, my experience today, August 9, 2026, with the front desk associate, whom I believe is named Kim, was extremely disappointing. This is not my first interaction with her, and I have consistently found her demeanor, communication style, and overall approach to customer service to be noticeably less welcoming and professional than the other team members I have encountered at this location. During today's visit, I inquired about the five-day touch-up policy. I was told that I could not receive a touch-up and that doing so would be considered an "abuse" of the policy. I found both the statement and the manner in which it was delivered inappropriate and unnecessarily accusatory. If a five-day touch-up is an established company policy, a customer attempting to utilize that policy should not be characterized as abusing it. If there are limitations or additional conditions associated with the policy, those should be communicated clearly and respectfully. Having worked in customer service for more than 15 years, I understand that policies sometimes require explanation or clarification. However, how that information is communicated matters tremendously. Customers should feel welcomed, respected, and comfortable asking questions not as though they are doing something wrong for inquiring about a service or policy available to them. I want to emphasize that this feedback is not a reflection of the entire location. Yemi and Abigail have both provided exceptional service, and their professionalism is a large part of why I have continued returning. However, today's interaction was disappointing enough that I am now considering taking my business elsewhere. I am sharing this feedback because I believe management should be aware of the experience being created at the front desk. For a business centered around personal care and repeat clientele, professionalism, courtesy, and respectful communication should be consistent from the moment a client walks through the door.

Overall I have always had positive experiences with European Wax Center and I have been to…read moredifferent locations in different cities. This was my first time at this location so I picked a random specialist. The specialist was new and was still in a training phase. I was not told this in advance but the service ended up being complimentary. I was appreciative of the complimentary service and she was learning and it was clear she was new to the experience. However, that information should be made clear on the website so the customer can opt-in or choose a different specialist. The service ended up taking 4x the usually amount so any advanced notice of things like this would be helpful for planning.

Very easy to walk-in for an appointment! The staff is very quick and the facility is very clean…read more They're happy to help with skincare or beauty treatments.

This is the only place I trust with my eyebrows! Sara and Vaishali are the best and always treat my…read morebrows with so much precision and care. I come here almost weekly and I would never go anywhere else!

I had an amazing experience at Bare Necessities Spa + MedSpa with their LaseMD service plus the…read moreepidermal leveling add-on, and I can't recommend it enough. Perla was my esthetician, and she was absolutely incredible--knowledgeable, gentle, and so thorough in explaining every step of the process. The treatment itself was comfortable (with numbing of course) , and the results are definitely noticeable. My skin looks smoother, brighter, and more even, and it has that healthy glow I've been trying to achieve for a while. The epidermal leveling add-on made a huge difference in how well my skin absorbed products afterward. This service is truly worth it, especially in Perla's hands. You can tell she genuinely cares about results and your overall experience. I'll definitely be coming back and recommending this to anyone looking to invest in their skin.

Olivia is great! I appreciate her sweet spirit and gentleness. Highly recommend for waxing services.read more

I scheduled a Brazilian with a trainee, first time at this location, for a weekday around 3pm. They…read moresent several reminder messages ahead of time, like they usually do. There was plenty of parking out front and around the corner so that eliminated the usual hunt for parking. The salon was very clean and the ladies at the desk were welcoming. My sugarist was actually not a new practitioner, and has been doing this for many years. She just happens to be new to Sugared + Bronzed. She was swift, neat and had a gentle touch. She did a great job overall and all within 7 minutes. I prefer sugaring over waxing so I'll continue to stick to Sugared + Bronzed.

The cleanliness of the Houston Montrose locations was superb! The attention to detail that the…read morespray tan artist displayed when spraying me was what impressed me the most. I've been spray tanning for 7 years at various locations and this spray tan service was by far the best experience I've ever had! I couldn't pass up the VIP membership based on the first experience I had at this location!

My Spa Joy is one of my favorite places to get a massage! I visited them over the weekend and…read morereceived a phenomenal 75 minute massage with hot stones from Nike. The location has changed but the staff is remains friendly and the therapy rooms relaxing and warm. I'll be back for another massage.

This Spa is in a beautiful Victorian home in the Heights…read more Things to note: - Requires a deposit to book - Parking can be tricky, you may have to park around the block if there is not a spot directly in front of the home - You can book via text! I LOVE doing this; it's so convenient All of my massages have been incredible, specialized and diverse. I am grateful for my experience and for the knowledgeable staff.

Yamileth was my waxer and she was so sweet! I will definitely be going back and I'll be asking for…read moreher. The vibes were just too good and the service was amazing.

Booking the an appointment was quick and waxing was painless. Definitely recommend and very…read moreaffordable.

Christian is a top tier waxing specialist! She removed my hair in small patches, which resulted in…read morea painless experience with no irritation or ingrowns. I couldn't be more pleased!

The service of the (tatted blond) tech is why I went back. I usually go to a spa down West Grey,…read morebut that day, they had no availability. When I walked-in, I was greeted kindly and the wait time was nonexistent. The place is basic with white walls, ~4-6 private rooms and 1 restroom (accessible). I was offered a special on a Brazilian (buy one, get one free). Now, the follow-up session went better than I expected. The tech was mindful of the wax's temperature and asked me before starting. I've been burned before at a different shop, so this aspect of the experience made all the difference. The second time I was here I agreed to waxing my underarms for something like $22. She didn't hold my skin tight enough and it hurt more than it needed to. My skin was extra raw and still not smooth, no oil afterwards. I carry a roll on coconut oil so that helped me out. While I'm accustomed to waxing--creams, powder, strips, sugar, etc.--no aftercare counseling provided. They is a poster on the room's wall I was in that covers a few key points, but it is not enough information. The location is convenient. Note: I asked for sugar, but I'm still not 100% sure if it's 100% that. Whatever they used seems like a quality product though. They Note: If you have curly hair, no preventative care. Be careful treating ingrown hairs if you DIY.

Exclusive Waxer Here Desperately Searching For A New Esthetician & Accidentally Stumbled Across…read moreThis Beauty !!!! My Esti Vibe Was TOP TIER. Temps Were Perfect. Sanitation 10/10. Wax Results OUT OF THIS WORLD! She Better Not Evvvver Leave Bc She's Stuck With Me For LIFE #Kam

I made an appointment late the night before and took advantage of the 50% off for first time…read morevisitors. I came in this morning and was paired with Marquita for my appointment. I wish I wasn't just visiting because she is great! This was the quickest wax I've had, she was conversational without being awkward, and extremely nice. She addressed some skin sensitivity and I was out in less than 15 minutes. I definitely recommend Waxxpot and love that they have their own products as well. Added points for the great playlist and well lit rooms

Brittany is such a warm, talented, and intelligent expert! I just started going to her for bikini…read morewaxing and skin care for severe cystic acne. Her waxes are the most painless that I have ever experienced. Her knowledge about skin care, products, physiology, and treatments is exceptional. I have already seeing improvements in my skin with her regimen. I was devastated when a dermatologist recently told me that I needed to start Accutane. I decided to find a second opinion and found Brittany. Her treatments are much milder than accutane or Retin A, but still effective. She is so attentive and gets back to customers immediately and also does her best to accommodate your schedule. I'm so happy to have found such an amazing person with her talents so close to my home.

Found Brittany at another place and when she opened up her own place, I didn't care about the…read morediscount I got at BN WAX. I followed her! When I first started looking for a place to religiously get a wax, I tried 4 diff places and found that Brittany did the best job. Not only that but she is so friendly and such an awesome person. I love her so much! I would definitely recommend her to everyone!

Birthday retreat! Claudine for massage and Jinki for facial…read morewas just what I needed to kick off my Birthday celebration. Ambiance, relaxing, professional staff....simply amazing.

If you're looking for a great experience and massage then you need to try Sanctuary Spa! They make…read moreyou feel appreciated as soon as you walk in the door. I've been getting a Massage from Tina for a few years now and she's the absolute best! She makes you feel comfortable and her hands perform magic! She will literally put you to sleep on the table because you're so relaxed. I highly recommend giving them a try.