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The food here is pricey and not good. The fish in the stuffed avocado was way too lemony. The avocado itself was hard. The rope vieja was underseasoned. The wonton tacos were too sweet. The expresso martinis were bitter. The service was okay. Waiter was friendly. The rooftop is kinda small and at night the view is dark so it doesn't add to the experience.
We decided to visit Eter to celebrate a friend's birthday. It was 20mins from our hotel which was interesting with traffic. Reservation is required. Checkin is required at the front desk prior to getting on the elevator to the restaurant. The reservations were limited online but it wasn't very many people there when we arrive. Parking: available in the lot under the building. Be sure to drive slow if you will miss the turn. Service: 4/5 the waiter gave great feedback on the menu. We waited around 25mins for the food. I noticed maybe 2 or 3 waiters so the service Ambiance: it was surprisingly quiet for a restaurant. Intimate setting, nice for a date nice or nice dinner. Order: Seafood Pasta- 4/5 tasty with plenty of of seafood Salmon- 3:5 it was flavorful but I've had better. It was just alright in my opinion. Overall, I give my experience a 3.5.
Good food, disappointing service and billing practices. I visited this restaurant with a friend, and while the food was genuinely good, the service experience left us feeling disappointed--and frankly, taken advantage of. I was deciding between the lobster risotto ($45) and the seafood fettuccine ($34) and asked our waiter, Orlando, if I could substitute the pasta in the fettuccine with risotto instead. He said "Absolutely, we can do that"--no mention of any upcharges. What arrived was a risotto dish with the lobster and seafood typically included in the fettuccine. Tasty, yes--but I was shocked when the bill came. I was charged the full $45 for the lobster risotto plus add-ons for every other seafood item: * $14 for shrimp * $12 for mussels (even though half didn't open) * $10 for calamari * $14 for scallops All added without any explanation or warning. To make matters worse, a dessert was mistakenly placed on our table by a trainee and later charged to us--despite not ordering it. Thankfully, that was eventually removed. When I expressed concern about the unexpected charges, Orlando told us he spoke to the manager, but "there was nothing they could do." I asked to speak to the manager, he was more understanding and removed one seafood add-on--but the final cost was still far more than expected. In fact, I would have gotten more food for less money by just ordering both dishes separately. It felt like an upsell trap, and we left feeling taken advantage of. If you choose to dine here, ask for clarity up front on any substitutions or changes--or you may get stuck with a surprise bill like I did.
Beautiful rooftop restaurant. Miguel the GM was just a pleasure, so inviting and friendly. Orlando was our server. He was professional, informative and sweet. However, there were major snafus with our service. We sat down at about 7:35pm, had drinks and appetizers and then waited two more hours for our entrees. We didn't receive them until 10:15pm. I mean, can you imagine a wait like this?? There were apologies and we did get a couple bottles of rose champagne for the table, but this was pretty outrageous and it impacted our plans for the night. We were to go out afterwards but after being at the restaurant 3+ hours, we decided to just head back to our air bnb. As for the food and drinks, I had the guavalicious cocktail. It was so good, much like a rum punch with guava. I had the tamarind ribs with sweet plantains plus a Caesar salad. I split this with my sister's beef tenderloin over gnocchi. The meats were prepared well. Both were tender and flavorful. The gnocchi lacked seasoning for me. The plantains were delicious, though. My friends enjoyed their steaks. One friend ordered the red snapper, it lacked seasoning. Another friend loved her lobster pasta. All in all, the food delivered but the wait for dinner was horrific. We found out later that our server thought he ordered our entrees but didn't. People make mistakes but it really ruined our night. It should have resulted in a discount. We were initially offered a free bottle of water for the table until I didn't need more water. That was a major service miss.
I love rooftop bars and was so looking forward to this evening with 4 friends at Eter, had read that it had the best views in San Juan. Alas, the views were not good (very industrial area) and there was a distinct odor of exhaust fumes that kind of ruined our appetites and the atmosphere. The food was okay - shrimp cocktail was undercooked, some items needed salt/seasoning. On the plus side - the staff was wonderful. Sunny and Leslye were upbeat & personable as our hosts, and our server Sebastian was top notch. This review was no reflection on them. The drinks and service were great!
The view and vibes were nice when we first arrived but the wait time was crazy. Waited an hour for appetizers and another for main course just to be wrong. You'd also think a rooftop restaurant knows how to handle rain but they waited 15 min before giving us hand held umbrellas. They forgot one of my group member's drinks, messed up an order, and completely forgot mine. The steaks we received were lukewarm at best and my food looked nothing like the picture on the menu. I ordered the gnocchi with steak and the gnocchi was rock hard and dry. It also had mushroom inside which was never advertised!!?? Overall, it was gross and I couldn't even eat it. At least the waiter and supervisor offered 2 free drinks and a discount.
Reviews don't lie and I knew this going in so I can't be upset. Don't do it. Avoid this spot at all cost. The view sucks, and there pool is the size of my shower. when you do get your food (2hrs later)it's not even edible and the price ... no way. Haven't seen a place charge me two types of taxes. One for the food and the other liquor. Hard hard pass.
It doesn't open until the later afternoon during the week. They do have brunch options on weekends I recommend making a reservation especially for the evening. They close early on the evenings it's not open all night long so plan your reservation accordingly. The restaurant is located on a rooftop lounge and it is beautiful and lovely. 360 views of the city really capture the beauty of Puerto Rico. The services is fine, I did not try the food, their drinks are okay, I should've taken a picture but I was with the group of people and I pretty much just forgot. Pay attention to the weight limit on the elevator there shouldn't be more than four people we had six people in our elevator and it actually started making noise and sounded like it was struggling as it got to the top kind of scary for a second. This is where he put your makeup on curl your hair and look beautiful type of night . This is where you want to take those Instagram pictures. If I ever come back this will be a must stop. Beautiful place
Poor review One of the worst dining experiences that I've had my entire time on this island and I've been coming back for over 5 years. I'm well aware of what fresh cuisine should taste like as I frequently visit five star establishments, this was not it . When I arrive for my reservation, I was greeted by no one. I then proceeded to sit myself watch two other guest, be seated and receive water before I have even received anything. Then after pointing out to what I later found was not the manager Jose that no one has seen me or greeted me. I stated that I would like a water. I still wasn't given one. Jose also told me he was the manager when I asked to speak with the manager. The girl at the bar was the most friendly part of this whole experience. Then when my omelette came out with cheese that wasn't even melted, that was the end of this experience and I knew I needed to get my check and leave. So for the nightlife, I can understand why this would be a popular night spot with all of the lights in the view, but for brunch, it was abysmal. I'm going to leave pictures of the food because I want someone else to judge whether I'm just being super picky, but I've seen better omelettes at IHOP. Also as nice as the bartender was her two drinks weren't even strong but they were tasty. I definitely give this place 1 out of 10, and the 1 is for the view. Of note: when I mentioned to the person that told me they were the manager Jose, that I was unhappy with the omelet his response was not to remake it to my liking. His response was well we still have to charge you. I also booked my dining under open table with a reservation. He cancelled my reservation in the app so I couldn't write a review on the open table app. This manger and establishment is slimey. Don't spend your money there!!! The actual manager Miguel stands behind this horrible behavior.
This place came highly recommended and I concur. First you must have a reservation for this place. They do have valet parking for $7. Not sure if there is other parking, we didn't look. The view was great, being able to see the city. Our waiter, Leonardo was amazing and not only gave great food recommendations, but also places to go after dinner. Dinner and drinks themselves were delicious. We had two appetizers, Chicken Fricassee Croquettes and Filet Mignon Steak Taquitos on Crispy Dumpling Shell that we really liked, the crispy dumplings we ordered seconds of. Of the main courses, I will say the risotto was a little salty and the salmon was a bit dry. Can be pricey, so be ready to spend. Food and Drinks: Chicken Fricassee Croquettes, Filet Mignon Steak Taquitos on Crispy Dumpling Shell, Lobster Risotto, Seafood Fettuccine Pasta With Rose Sauce, Fresh Salmon with sides, Stuffed Mofongo, Pineapple Breeze, Rooftop Reserve, Pima Colada
The food here was great. This was my first time in PR and I value high quality and authentic food. Although the dishes here were more Americanized geared, one dish I ordered wasn't. The staff is great here, the ambiance and rooftop view is as well and I highly recommend this restaurant. read more
3 years ago
Highly recommend coming during the weekdays when it is less packed around 6-8pm time period. We enjoyed the primavera drinks for my parcha lovers. The steak mofongo was AMAZING- juicy, tender and the chimichurri read more
2 years ago
2 years ago
This eatery is freaking EVERYTHING !!! Visited PR for a 3rd time and someone at the hotel recommended this establishment and I promise this was by far one of the best parts of the trip ...the eatery is located inside Ciqala hotel at the roof top area. There is a small plunge pool there on the rooftop but it's the breath taking views and the quality food for me!! The bar is not functional at the moment due to covid but they have plenty seating and skyline views for everyone. They do have a bit of shaded seating at the lower deck but there is absolutely no shade at the rooftop area which you wont need. It's so breezy at the 11o'clock am hour which is when they open . The food was super delicious and we will definitely be back when next in town. ITS A MUST VISIT !! I promise you won't be disappointed read more
5 years ago
Definitely worth it. Make a reservation or you probably can't get in. That's the first thing they asked when we walked in. And the way they flip the tables between customers, this place is busy and might not accommodate walk ins. Temperature checks done at the door. Sanitizer stations are located throughout. The view is amazing. Go early to take it all in. The passion fruit Mojito should just be called a juice because there was no alcohol in those Mojitos. I did enjoy the fresh flavor. The small plates left us wanting more. Cheese dip was so tasty. We asked for seconds to go to the hotel. The drunken mango shrimp was made to perfection. That brandy and mango base was just yummy. Now the main course, salmon with malanga mash, was not impressive. Salmon was a bit too salty and slightly over cooked. No biggie, we ate. Staff was nice. A lady we presume to be a manager came by later to ask how everything was. When we mentioned the salmon she said she would give us something to make it up; shots she said. We waited like 15 minutes. Never returned lol. Nonetheless, good meal and good times. read more
3 years ago
The food is absolutely horrible! I tried to return the halibut because it was so salty but the manager refused claiming I ate half! I absolutely did not and my friend got the mushroom and truffle risotto. It was disgusting but after our fight about my inedible meal he decided to leave it alone. DO NOT COME HERE! read more
4 years ago
What a great restaurant with a breathtaking view of the city! My wife and I went back in June- and even with COVID precautions, we managed to have such a wonderful time! So much so, we visited twice in a week! The service was great. The food and drinks were delicious. The octopus is AMAZING! If you're in Puerto Rico, please visit! read more
3 years ago
I was very disappointed in my experience at Eter Lounge. The ambiance is beautiful! Such a vibe!!! Everything else, not so much. I ordered the surf & turf and asked for my steak to be well done my steak was not well done and was very rare!!! The shrimp was bland. My 2 sisters ordered the mufungo with steak and shrimp. The mufungo was so dry that they only ate the meat. The drinks were just "ok". The time to get the appetizer which was tacos took some time and we waited quite some time for our entree to come out only to be disappointed. What took the cake was when we expressed our disdain and specifically my steak being pink. Out waitress had nothing to say about it. When she took our payment I said to her again that we were not pleased and her response was "we'll have a good night". There was no regard or concern for our experience. I would not recommend nor would I return. read more
2 years ago
3 years ago
3 years ago
Food is ok. Not the best one. Service is good. They have an amazing view. But they also can have umbrellas for outdoor tables. We went for a lunch and couldn't sit the place we wanted because of the sun read more
2 years ago
The service, the food, and the drinks were amazing!! Best Dinner I've had!! It was raining and we couldn't eat at the rooftop but the waiter let us take a video/pictures of the amazing view. 10/10! I didn't really like the stuffed gnocchi. read more
3 years ago
4 years ago
beautiful rooftop views and the bartenders upstairs make it so much better. call for reservations !!!!!!! or u will be waiting for a while. luckily the bartender was coming down as he heard the waitress about to tell us there is no tables; so he got us right at the bar and took excellent care of us. i dont recommend the skirt steak here because it's super chewy. but the mambostao rice is phenomenal and the drinks were beautifully crafted. read more
2 years ago
4 years ago
Amazing view completely ruined by a careless staff that's more obsessed with themselves and their trap music. We've been at the bar for 45 minutes and no interaction. The presumably main bartender has been texting and lip syncing to horrible trap music for the past 30 minutes, only to be distracted by his friends coming into say hi and join the mutual admiration society. Oh, and I should mention I'm a DJ that plays trap music, so it's not like I even dislike the music. Just doesn't fit - at all. And no one is feeling it. Management - what are you doing here? When's the last time you've bothered to press the top floor button on the elevator? We came from...Atlanta...to Puerto Rico. Give us some Puerto Rico, y'all. Even some horrible Bad Bunny will do. Just something other than this. read more
This was the absolute worse service I've had in so long. I saw a bunch of videos on this place so a group of us came to celebrate our friends birthday on our first day in town and it was a huge disappointment. Before we even got our food, the service was absolutely horrible, excluding the hostess. She was definitely the best part of the experience. When our server finally came to the table to take our drink order, she was distracted and we had to repeat the order at least three times. We waited about 15 minutes before she came back to take our food order. We asked about our drinks and she said they were being made. We placed our food order and asked for water. Another 20 minutes passed and our appetizers started coming out (still no drinks or water). We asked again about the drinks and water and she said she'd check. Our food started to come out, still no drinks but she brought us water. We had to ask for utensils along with asking about our drinks for like the 10th time. The food was very bland and we weren't impressed. We asked for a manager to swap out a meal my friend couldn't eat and with an attitude he agreed to take it off of the bill. One of my friends, who doesn't like coconut ordered a dessert with ice cream and specified that she wanted the vanilla option. They brought the dessert with coconut ice cream because they were out of vanilla. No one asked if this was ok or said anything when they brought the dessert. She only found out once she tasted it. When she brought it to the attention of the manager and server, they stated that that's just what they do when they run out of stuff. Substitute it with what they have. She brought up the fact that she could've been allergic and it could've gotten her sick or worse. The servers response was "well customers with allergies typically say something when they are ordering." At that point we were frustrated and ready to pay so we could leave. We asked to have our bills split and they gave us the hardest time stating that they couldn't do it. Once the bill was split, the server clicked the 20% tip amount before handing it to us so that the tip couldn't be changed. We brought it to the attention of the manger who stated she isn't supposed to do that, but he couldn't reverse it. This was the absolute worst dinning experience I've ever had and I typically try to find something good to highlight. Horrible start to our trip! read more
2 years ago
The food was amazing. Absolutely top notch. Our server Elmer was great. The gnocchi was ridiculously good read more
3 years ago
We made reservations based on photos and descriptions of the rooftop setting. We took the elevator up - no rooftop, not even an access to a patio. Moreover, the setting was simply 'weird'. It was like they had taken over an empty office the day before and placed some cheap patio chairs and tables, dimmed the lights, plugged in a Bluetooth speaker in the corner pumping out nothing but bass, and called it 5 star. We seriously considered turning around and leaving. When we commented to staff about the rooftop ropadope they stated that the rooftop has no covered seating and it was raining. We went up to at least see the rooftop, and the only reason this gets 2 stars instead of 1 is that the view really is good from there. We decided to stay and try the food - try to find some good in a bad experience (plus everything else around was closed or booked). They were out of the first order, beef tenderloin over gnocchi so switched to lobster risotto with a shrimp appetizer. The waitstaff, while friendly, was rarely seen in this creepy back room with tiny windows and nothing on the walls. Took over an hour to get the entree, and "the kitchen forgot the appetizer" so it arrived after the main course. The risotto was too mushy, and the lobster was overcooked and rubbery. The appetizer was disappointing and nothing like the description and you could tell it was like a bottled sauce over shrimp and microwaved. Suggestion: Go for a drink on the rooftop when weather is clear - stay away from the cuisine. read more
3 years ago
6 years ago
The place was nice. Set up was awesome. Good food, good view. Everybody was nice and I loved every minute of it read more
4 years ago
4 years ago
3 years ago
5 years ago
This place was disappointing :/ sad because it's has a lot of potential. If you come for the view and drinks, early in the afternoon then yes, look no further than this rooftop. If you're coming to éter for good food and great service then absolutely not. The little details make a difference for everything and from the moment we walked-in, it was a tad bit of a turn off. The hostess asked us to scan a code, for the menu but the turn off was her attitude. She seemed to be annoyed at doing her job. She took us to a table and we were greeted by our server. He seemed nice and brought us drinks. We ordered the ceviche and filet mignon taquitos. The ceviche was ok but had a lot of lime. The tacos were delicious but were small which is ok and usual for a rooftop. The drinks came promptly but there was a long delay for the food to arrive. Then I unfolded our roll ups and the silverware was dirty, which obviously is another turn off. The server then brought out our main course while we were still eating our appetizers and had us scrape our appetizers onto our entree plates.... My fiancé order the mofongo with beef and it was ok nothing special. I ordered the skirt steak medium rare. The skirt steak was bland even with the chimichurri sauce which was a disappointment. I like my food light on salt and this was too bland for me. The cheese risotto tasted like regular rice with heavy cream. All in all I would not come back for dinner. I felt bad for a family who waited almost an hour to get their food and they were celebrating a special occasion. The view was 10/10 and our waiter was good, I just think he may have been a little overwhelmed with the amount of tables that were seated in his section at once. If I could give this place some advice: limit the rooftop to a tapas/bar bites menu and serve dinner inside. read more
7 years ago
We stayed at CIQALA for a week and visited for breakfast often. Free breakfast was decent and enough to keep us satisfied until dinner. Choices included sausage ham bacon, waffles French toast (my fav) pancakes, eggs or omelettes. Nash I the manager was pleasant and polite. For dinner they have an excellent stuffed red snapper. Pictured is the chef T. Michelle was an excellent server, also pictured. The NY strip was tasty and tender. The rooftop is pretty with views of the city. The pool is more for aesthetics than swimming read more
4 years ago
4 years ago
3 years ago
2 years ago
I wanted to like this place. I did not want to compare to cities like Miami, Atlanta, or NYC. The ambiance was nice, but we started with them sitting us at a table that didn't have a lamp. We had to use the light from our cell phones to see our food and each other. We asked for lighting and were told they didn't have any. Our server was amazing, but the manager made her rounds, and she lacked the eloquence we expected her to have. She did not help. Our food was ok. It looked amazing. The plating was amazing, but it was cold and not seasoned well. They appeared to deliver the food on covered plates, similar to what you see on a cruise. I'm not sure how long ours was sitting. We had the lobster risotto and the tacos. We decided not to get dessert. Our beverages were made well. However, the alcohol content was at a minimum. We ended up having a better experience at the Frog. I think it's highly overrated & TikTok has to be paying individuals for their reviews. Please save your money, or you can experience it yourself. I would not go back. Also, the Google address drops you off next door to a convenience store. So we were confused as to where the entrance was. It's not the safest area of San Juan, I don't think. Good luck. read more
5 years ago
On a friends trip to Puerto Rico and a long day in San Juan, this was the spot that we were waiting to go to. Great, friendly service, spectacular views, and good food made for a wonderful night. Other than B's steak being on the undercooked side, everything else was amazing. Make sure you're keeping tabs on your drink consumption because your tab will add up very quick though. Overall a great night. read more
Drinks were very diluted unfortunately. We had ordered the eter mojito (which was supposed to be 4 drinks in one), but barely tasted any alcohol. The other drinks we had all tasted like mocktails as well. Great view though. read more
3 years ago
Get the house margarita and the ropa vieja mofongo cups because WOW! Our bartender was amazing! We loved her! And the ambiance was super cool with amazing views, we even saw fireworks that night! 10/10 read more
2 years ago
2 years ago
2 years ago
More info about Eter
Av. Manuel Fernández Juncos 752
San Juan, Puerto Rico 00907
Directions
(787) 998-1176
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Visit Website
http://www.ciqalasuites.com/eat-drink.html
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