We had a reservation for 830. They called us and asked if we would like to come in earlier (745). We agreed and showed up at 745. When we arrived, they told us we were on a waiting list and put us in a corner without bar service or a time estimate. I have 7+ years of restaurant experience. This is not how you do it. read more

While the entrees were good the service was utterly horrible. And, I don't think that the three weeks the server had been employed were the excuse. No cocktails were available because they had no bartender. However, during our meal we saw a steady flow of cocktails being prepared and served. When the server was asked a second time, once during drink orders and again as we were served our meal, she simply stated she would check on that but had zero follow-through. Very important to note; all sides are, apparently, considered "premium sides." As a result you will see an additional cost to your original order on the bill. The menu indicates that the entree is "served with" not plus an additional charge. The additional cost is never mentioned in the menu. Why wouldn't it be? Clearly meant to aggressively mislead you when placing an order. Onto service. It's a sad statement when someone can walk into a McDonalds and receive better service. The server seemed bothered to do her job and more interested in clearing tables so she can head home for the evening. The attitude was certainly not worthy of such a dining establishment. If I could, I would give them no stars. Not worth the price. Not worth the level of disrespect in terms of service. I can honestly say I will never go back to that place and, I will most certainly not recommend this restaurant to anyone; friend or foe. Thank you and good night. read more

They do not take food allergy serious!! We put "nut & seed allergy" on reservations as well as the notified the server. Two of our entrees included both nut and seed items on the plates. THANK GOD for my nose detector, would have been in the hospital. It also doesn't state on Menu that they include any type of nut or seed in dish. For those with allergies: "Lobster Risotto" entree has sprinkles of sesame seed on top of lobster. I notified staff, they tried to tell me it was thick salt like huhh?? I know my allergy & im not blind. I switched out my order ofcourse My friend ordered the "Salmon & Mofongo with pumpkin sauce" entree. She noticed there was pesto smeared underneath the mofongo. She has no food allergies but hates pesto. Thank god my greedy ass didn't ask to taste hers My final order was the "drunken shrimp" appetizer with a side of mash potatoes for dinner. Really good Please be careful here for those with allergies read more

Two thumbs down!! Jonathan is the worst! I gave Eter Rooftop Lounge two stars for their beautiful view; however, I went there to celebrate my graduation and it was not a very celebratory dinner due to the service received. My party of ten was given rules before we were escorted to our seats, one of which was that the only way we could be seated together was if each person paid $75. Then after we paid for our dinner, we were chased down by the waitress for the suggested tip amount of $38 after initially being told gratuity would be included in the bill. We paid it, left, and do not plan to return!! read more

Overall our experience here was subpar & we will never be back. The good: the beautiful view of the city, the taste of the drinks, some of the staff. The bad: we weren't allowed to use the completely empty pool even after spending well over $100, the food and drinks are over priced, the older blonde waitress working (might actually be the manager) was rude and gave us dirty looks for over an hour, it took far too long to not only get the check, but to have someone actually swipe the card that I put in immediately after receiving. Although the one lady was very rude, all of the other staff we encountered including the hostess and the bartenders were very pleasant. However that doesn't make up for the overall experience. Would not recommend this place to anyone. read more

I had made reservations the day of. I read the reviews so was somewhat aware of what was going to happen. 1/2 of the elevators worked. Once we arrived on the rooftop the hostess informed us we were allowed to sit down but had to take our food to go. Instantly it threw me off, being how it was our first night in Puerto Rico we wanted to sit down & be able to enjoy the views. The waiter took some time coming to greet us but it's okay. We ordered drinks & appetizers & food. Cuban dumplings, ribeye steak & fried snapper. Our food started coming out on plates so we asked are we able to eat here, they said yes. Surprise we had the restaurant basically to ourselves. Everything was delicious. With drinks appetizers & food we spent around $100. We want to try coming for brunch before we leave. read more

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My boyfriend and i decided to try this restaurant out since they offer outdoor rooftop dining. I called to get a reservation the day of on Friday at 2pm and they had multiple openings. The rooftop had amazing views and they also had a pool on the rooftop. The vibes were definitely immaculate! It is located at the Ciqala luxury suites on the top floor Ofcourse. I ordered the lemon chicken with sweet potato fries and guys... that chicken was horrible! It tasted like it was drenched in lemon juice. Way too sour! The sweet potato fries were pretty good! My boyfriend ordered the surf and turf with mamposteo rice and his meal was absolutely delicious. The steak came with a red sauce that was very flavorful and the shrimp was delicious. Rice was probably one of the best manposteo rice's I've had during my visit in PR (I had about 4 other ones). For drinks, i ordered the rum punch which was pretty strong and my bf got the strawberry pina colada with a shot of rum which was delicious! Our appetizer the beef sweet plantain rolls were absolutely delicious as well! Perfect blend of sweet, cheesy and savory! The wait was pretty long for the food btw, almost 45 minutes even though we were the only ones there. But i noticed by my 3rd restaurant this seems to be pretty standard in PR. As long as you're patient and stay away from that grilled lemon chicken, you should be good because the views and drinks are to die for! read more

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Food was mediocre and was served cold! I went to get a covid test the next day because I thought I had lost my sense of taste. The view was nice! I recommend going for drinks only. read more

The best thing about this place is the view. Service is absolutely horrible, disorganized, and a whole mess. We waited one hour after being seated to get our drinks, then another hour for the food to come. And the food isn't even good. Our server checked on us maybe 3 times and one was because I waived her down while she was walking past us. I ended up going to the bar to order my friends more drinks because she was nowhere to be found all night. The bartenders were really fun and nice. We asked to speak to a manager and she did remove some items as compensation but only because we basically told her it needed to be done. She didn't really seem concerned with how bad the experience was. What a waste of an absolutely perfect location. read more

I want to start out with my own experience with 3 other people. This restaurant took 1 hour to cook and prep our food. The food even had a cover on it and still had a piece of hair. The server did not greet us. Also, the server gave us water after we asked for the server. Took them 45 minutes to get our alcohol drinks. The servers and host act as if they didn't want us there because of our skin color. Overall, the experience was unsatisfactory. As the night ended, they employees were throwing cups and silverware in a bucket full of water and that water splashed on us. I DO NOT recommend. The ambiance was alright. (IF I COULD HAVE PUT 0 stars I WOULD HAVE) read more

Eter - Eter Rooftop - Tapas/Small Plates Near Me - San Juan, Puerto Rico

This was a location on the rooftop of our hotel. We were really excited to try it but once we got to the establishment we wished we would have went to the establishment across the street. We waited 1 hour to be seated . Once we got seated we waited another hour for our waiter to come . When the waiter finally came we ordered a round of drinks that took about another 30 min to arrive . Once the drinks arrived there were bugs in two of the ladies drinks that I was with. We decided to cash out and go to the establishment across the street only to find out the restaurant was closing do to the Covid restrictions. I would love to give this place another try but the service has left such a bad taste in my mouth. read more

The food was cool and the rooftop view was cool. It's not a place where I have to go back and visit. The waiter was good.

Drinks were great. Customer service super poor. We had a reservation and they told us they were overbooked and we had to wait. Got to the table and still waited almost 2 hours for food to come out. Food was absolutely disgusting. DONT get the steak tacos, pork belly, truffle fries, steaks. Overpriced for literally no reason. Beautiful view though. read more

Last night was my girlfriend's @cassnead birthday dinner at @eterlounge in #sanjuanpuertorico The ambience and views of the City was spectacular and breathtaking. The hostess was amazing, she helped maneuver the sitting arrangement for 2 parties of 4 to sit together. Butttttt the overall service was subpar and not up to any type of standard to match the beautiful views of San Juan. The Pina Colada's and Passion Fruit Daiquiri we're watery and no flavor. I ordered 2 @titosvodka @malibu_rum and #pineapple the drinks were disappointing. The waiter for didn't add my appetizer that I order with my drinks that took me 42 minutes to get my 1st round of cocktails. My meal took over an hour to get or meal. @cassnead order the #skirtsteak with chef's chimichurri and traditional Spanish rice and beans. This meal was actually good. I ordered Chicken Fricasse Croquettes. This is shredded chicken balls fried in cornmeal. This was bad, it was okay . The menu didn't have any description of the ingredients. Okay now for the finale my friend @rose_rosej78 ordered Seafood Pasta with rose sauce. She specifically told the waiter no mussels and calamari. One and a half later the meal came with mussels and calamari. @rose_rosej78 explained to the waiter that her meal was wrong and the waiter started arguing with her that he placed the order correctly. OMG stay away from this place if you're looking for a good meal and drinks. no es bueno I have a couple more things that happened, but you get the point.... #2_forks_1_plate #sanjuan #puertorico #nogood #runaway #nofoodpic read more

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If there was a way to give this place negative stars I would. We had a reservation for 10:30. We waited outside for 30 minutes before we could even get a table. There were no available tables on the rooftop so we sat inside for over an hour. While we waited, we were given no water and promises of complementary champagne that never showed up. We kept flagging down staff, but nothing came of it. They then said they had no glasses. After over an hour of waiting we finally went to the rooftop. Staff still avoided us, no water, appetizers, nothing. After an hour on the rooftop, we were told that the kitchen was closed and nothing could be done. Curfew was in affect due to COVID, so there were no other food options. One waiter was able to find one plate for us to share so we didn't go completely hungry. -10/10. Do not recommend. read more

Oh WOWWWWW is all I can say. I took my best friend there for his birthday. The place is on the roof with 360 degrees view of San Juan. We had a passing shower, nothing crazy, the staff ushered us all under the canopy by the elevator then got us right back to our tables seemlessly!! Great time and you NEED to catch this place!! read more

we loved it! service was fast, our waiter was really cool! the drinks were great, the view was great, and our apps were delicious! it was exactly what we were looking for when we wanted a few drinks on a rooftop bar. would highly recommended! read more

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Beautiful view of the city! Definitely recommend when in town! food was ok. I tried the mofongo and it was extremely salty but their appetizers were good. read more

We had a reservation at 7pm and didn't get our appetizers until and half and a half later, only because we spoke to the manager. The view up there is the only good thing. Would not recommend read more

Eter - The view - Tapas/Small Plates Near Me - San Juan, Puerto Rico

Great views, love the little pool. However the food was disappointing and the service was slow. We ordered the al pastor turnovers which were drenched in sauce, so much that the pastry was just a soggy mess. The octopus tostada was decent, but overcooked and rubbery. Lastly, we ordered the red snapper entree to share and the server came back with salmon. When I asked what happened, he said they ran out and didn't think he should tell us...and the salmon was also overcooked and the portion size was a cooked down 4oz. I wasn't expecting a culinary destination, but at least to have tasty food and to get what we ordered. read more

The grilled octopus was amazing, as was the service and drinks but you're mostly paying for the view. The steaks weren't anything special and everything is over salted, which isn't uncommon in Puerto Rico. We wanted an elevated anniversary dinner and were left underwhelmed. For the price of the surf and turf it should have had lobster instead of five pieces of shrimp. read more

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Reserved this place for a birthday dinner celebration based on recommendations from Tik Tok. The view was definitely the best part of the entire experience. This is more of an aesthetically pleasing place for drinks and small appetizers. However, for dinner or for larger parties, I DO NOT recommend. The steak was red, the service was horrible, the food is overpriced and took over 40 minutes to get service whether to order or pay. On top of that, the automatic 20% gratuity (5 people or more) for horrible service. The waiter barely checked on us and we had to wave him down several times. I definitely would not recommend if you are looking for good food and service. read more

Arrived a bit early for a 10:30 pm reservation. We were told it would be at least a 1.5 hour wait to even be seated, even though we had a reservation. People who checked in before us, who also had a reservation, were told the same thing. We left. Obviously, they are overbooking. They have a 5 minute grace period for reservations. Apparently, their guests' time is far less valuable than their own. read more

Too windy. The tables and chairs were made of corrugated steel and when the drinks would sweat the condensation would drip on to your legs. The Chairs were made of steel with no cushion and were uncomfortable. read more

I just came to visit San Juan and this was my first stop and from the start the vibes out here was fantastic to me, the people here are awesome. My server Laly was very helpful on enhancing my experience here and also helping me on places to see while I'm here on vacation.andrico read more

Eter - Mofongo with chicken Bartender special for the drink - Tapas/Small Plates Near Me - San Juan, Puerto Rico

This place was the worst restaurant we had in PR. The only good thing about it was the queso dip. Everything was over priced and not worth spending for the quality of food we got. The service was terrible, food took about an hour to come out, the rooftop felt like it was going to collapse, and drunk people at the pool ruined the vibe of the restaurant. read more

I asked for a roof top table for my group. Yes it was rooftop but we couldn't see the view...what was the point? No one else was there yet this is where they put us. We got there at 12:15 for lunch and had to leave promptly at 1:45p for a tour. We didn't have all of our meals at 1:15p They were SO SLOW! When I said to the waiter we have to leave and only one entree had been delivered in 45 minutes I about lost my mind. I had a fish dish I couldn't even eat. The fish was so dried out it was horrible. This place is probably great for drinks but not to eat. Go somewhere else. I was disappointed. read more

Theirs good parking Breath taking view and the food was good i had brunch we order the chicken waffles and french toasts service not so good we had to wait for the food over all it was a good experience, it gave me that good date vibes. read more

Eter - The food, fallow me on instagram BRUNCH QUEEN PR - Tapas/Small Plates Near Me - San Juan, Puerto Rico

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Worst experience EVER. I don't even see how people have so much good to say . Food was super cold Didn't have nothing that was on the menu If I can say anything nice It would be that my waitress was super sweet Over all I'd never come back or recommend . Also parking is like 2 streets down and you can't be seated till all party is present read more

This rooftop restaurant is awesome. The atmosphere is great where you can see the skyline of San Juan - I don't like heights so I sat more closer to the bar, but if you don't mine heights you can sit anywhere at this restaurant. The food is very good, I got the seafood with pasta and it was delicious. My daughter got the red snapper and she is still talking about how good her dish was. The staff was very friendly. The drinks were very good as well. A must visit. Best time is at night, less crowded. read more

Juan was our server and he was awesome! The food, drinks, and service were fantastic. The views are out of this world. I would suggest bringing a light sweater because it does get a little windy up there. read more

Amazing view!! We went at night and saw the city in such a beautiful way! Great food and great service!

There is only one elevator to go to the roof top. It is extremely small (for only one party at a time during Covid times). Three people without masks forced us out of the elevator after we had waited for 30 minutes. There was no supervision in the lobby. Aside from that bad start, the food and service were good. read more

This place was absolutely amazing. The view of Puerto Rico from the rooftop was beautiful. I ordered the ribeye with aside of truffle fries, and they were the best fries I've ever had in my life. The service was fast, and our server, Michi, was absolutely amazing. She regularly checked in with us to make sure we had what we needed as well made sure that we had. Also, the guavalicious cocktail was the best cocktail I've ever had in my life. The bartender, Nashi, was amazing. I asked if they would be willing to come over and show us how to make the cocktail, so I could try to make it at home. She came over to the table and made it right in front of us. If I ever go back to Puerto Rico, this will definitely be a place that I'm visiting again. read more

Soooooo Éter not so much. We made reservations through the open table app because there is literally no other way to get in contact with this place. Food was bland and NOT what you would expect in PR. Views are ok but not worth the hype. This is a tiktok/gram opportunity more than anything. read more

Horrible customer service. I had to refill my water and waited over 40 minutes for a cheesecake I never received. Our waiter never checked on us, we had to find him anytime we needed something. After notifying the manager of this situation, he did nothing to aid us. I will not be revisiting this restaurant. read more

I am allergic to shellfish. I told my server that I was allergic to shellfish. 10 minutes after eating I become hot and passed out. I had to go to the emergency room. It was food poisoning. The staff was horrible. They thought I was drunk. I only drank water. The server called the police. The server thought we will trying to leave without paying. I was passed out and my family was trying to get me help. The ambulance came and asked &120 cash. The ambulance staff said my insurance may not pay. Other guests took me to the emergency room. Four hours later I was released from the emergency room with two prescriptions. Be aware!!! read more

Eter - Salmon - Tapas/Small Plates Near Me - San Juan, Puerto Rico

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This place has the WORST customer service! The people are all very rude! Hostess and the waitresses!! The food is so good, but why the restaurant did not have any to go boxes!! The ambiance is nice, nice mellow music. Please work on your customer service read more

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We went for lunch on a Saturday at noon and it was great! Food and drinks were very good. Our server Julio Reyes was very attentive. Will go back just for the service. read more

I enjoyed my time at this restaurant. A lot of reviews talks about how they make you wait long but that's wasn't really my experience their. It is a crowded restaurant since it is very popular. The wait time for your food is decent, as any usual restaurant. The view is beautiful though. It's high up so don't look down too much lol. The only thing I was kind of bummed out about is that there menu is a bit limited. But besides that I enjoyed the food and my time their. read more

Eter - I got the Moro go with skirt steak. And the NY strip with rice and beans and avocado and plantains on the side - Tapas/Small Plates Near Me - San Juan, Puerto Rico

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