Post National is directly across the street from our condo we've used them for passport photos,…read morenotarizing legal documents, copies, and UPS drop offs. Friendly and knowledgeable staff they come highly recommended.

This was one of the worst experiences I've had with a service provider. We came here to complete…read moreour TWIC applications, and the entire process was a disaster. Their printer was broken, and instead of taking responsibility or offering real solutions, the employee continuously made excuses and acted like it was our problem. To make matters worse, they were blatantly rude throughout the visit, which only added to the frustration. For a company handling something as serious as TWIC applications, this level of unprofessionalism is completely unacceptable.

very nice workers :) good for depop sellers! idk why this place is so poorly rated ive had nothing…read morebut positive experiences

Professionalism is non-existent. The rudeness, in fact, is systemic. Just look at previous reviews…read more The owner and manager are both vile people. I will never step foot in Carytown Pack & Ship again. While the junior staff is fine, the manager, Stephanie Clark, is completely unhinged. I went in to pick up my business mail--something I've done for months--and was met with a screaming tantrum. She slammed her equipment on the counter and began yelling at me in front of a store full of people because she wanted me to use an app instead of just showing my ID. To make matters worse, she then refused to give me my mail--a criminal act (theft) and federal offense since it's U.S. mail. If you are a business owner, do not trust this place with your documents. The lack of self-control from management is startling and the "customer service" is non-existent. Avoid if you actually want your mail. Or even if you just expect a modicum of a normal experience.

If your shipment matters, take it somewhere else…read more This UPS Store does not properly track the packages it receives. My shipment was never scanned, vanished without a trace, and the staff gave conflicting excuses. What I saw there was complete chaos -- packages stacked carelessly, no accountability, and no effort to resolve problems. Even though it carries the UPS name, this store is a franchise location and operates with no professional oversight. Do not assume the UPS logo means your package is safe here. This store should not be in Carytown considering the quality of service you receive.

Incredibly rude, unhelpful, and unfriendly service…read more I had a package shipped here while I was out of town, and the deadline to pick it up was the day I got back, which was perfect. For some reason, the pickup date changed one business day sooner. I called about this discrepancy and the team here said they'd ship it back to the sender if I didn't pick it up by their new deadline. I was out of town and had to have a friend get it for me, since they were unwilling to hold it until the original pickup date (just the next business day!) when I was back and able to get it. As a neighborhood store in a small city, I expect a little more neighborly kindness and flexibility. It would have cost them nothing to hold onto my package until the next business day, or to at least treat me with some decency and empathy. Terrible experience with the supervisor, Patrick, and the team at this location. It felt like they were on a power trip of some sort and holding my shipment hostage from me. I'll never use this location again and will plan to use FedEx next time. Update: after telling me a friend could pick it up for me with written permission, this store refused to let them pick it up. The ineptitude of this store is unbelievable.

Mike and his staff in Richmond did an outstanding job for our small business. We are expanding in…read moreto overseas freight shipments, and Mike did an amazing 300 pound wooden crate for our embroidery machine shipment to Germany, but he also took the extra step to allow DHL to pickup the crate directly in his warehouse. As we are located in Williamsburg Virginia, this was invaluable. These days it is tough to find adequate service, Mike and his staff provide world class customer service! Thank you so much for all you do for our small business Mike.

Mike and his crew at Craters & Freighters did an AMAZING job. I needed a family heirloom shipped…read morefrom Richmond to Southern France. They collected it, carefully wrapped and packed it and got it on its way. When I ran into some hangups during the import process to France, Mike was available and reacted quickly to give me the information I needed to get the desk through customs. I was astounded by the care that they had taken with my old desk. I would definitely recommend their services to anyone looking for a responsible, careful and thorough shipping company.

When it absolutely, positively has to be there overnight…read more... Thank You FedEx. And we tax payers get frustrated when one of America's oldest institutions...can't for what ever reason get it done. That's the reason FedEx exists. It seems like we continually see more dollars go to support an inefficient and unreliable Postal System. If you keep your receipt, you can at least get your money back from the Post Office...but when you ask, what happened....they can't explain...and worse yet...they don't care..after all, it's not their business. Enough venting, suffice it to say I will NEVER use the Post Office overnight service again for something that must arrive the next day. I like this location, facing the Main Street side of the road in the street level corner of the Bank of America building. The staff is friendly, professional and helpful. The only downside is there is no dedicated parking, you have to go to a garage...or risk parking on the curb and getting a ticket. You may pay a little more, but they deliver!

Go to Another location. The employees here are rude. I…read morewalked in & the man looked me dead in my eyes . He only asked me if I needed to help when I started to walk behind the !counter. When asked for prints & copies they couldn't assist. Really! It's Fed-ex & printing. Sheesh. Disgruntled employees at its finest.

Charged for a second mailer envelope because my envelope was marked for priority when my prepaid…read morelabel that I got to was for ground. So I had to pay an additional $3.17 for another in-store mailer even though I had already brought in a pre-purchased mailer and simply needed to print a label and have it affix to my package. Pretty sketchy. Patrick (cashier) rushed me into the purchase and wouldn't even look me in my face after I obliged, paid the additional fee for a mailer that wasn't even marked for fedex like the one I brought in, and smiled and thanked him afterwards regardless. He simply rushed off and didn't even respond with a thank you despite no other patrons in line. Listen. I know business through and through and the business today with a simple label print and drop off seems to be buy something from our store and screw you. Ethics not so clear on this one..:

DO NOT GO HERE TO PRINT ANYTHING. no maintenance on any of the copiers, on a consistent basis. And…read morewhen asked to address it- the staff are rude as fuck. do not waste your time go to another fed-x.

For the third time in the last few months, the UPS driver leaves my packages "next to my mailbox."…read more Every time I have complained that this is unsatisfactory because my mailbox is 150 feet away from my house and is a rural route, so it is right on the highway. Leaving my package "by the mailbox" is like inviting someone driving by to take it! There is plenty of room on my driveway for the truck to turn around, so there is no excuse for this. Complaints to the help desk are ineffective. Looking for corporate complaint site.

Mailed vital documents in july to passport office in sterling Va. tracking says it got to Richmond…read moreVa facility on July 9th after that my documents go dark no one at UPS can tell me anything except file a claim and because I didn't get any notification that the mail was not delivered I missed my window on my passport application, lost my money on Travel, and have no idea who or where my documents with all my information are ! No one will take responsibility not the UPS store Not Customer Service, I have all the tracking information receipts and yet it's not to be found! I paid extra and used UPS due to the sensitive information in the documents ! If anyone has any help to offer I would appreciate it! Covid came could not complete passport application, now they requested new documents I sent them they are lost I'm out about 600.00 and no passport! No documents and no one at UPS gives a

I love this Staples location…read more Staff are so friendly and helpful with good attitudes. Store looks super clean and well organized with massive collection. I really prefer to use this location. Good customer service and nice environment. I will definitely return if I need to buy stationary.

I've received awful service from businesses before, what transpired at the Staples this evening…read morecan't even be classified as service. I pulled up to the back exit at 8:56 PM and the doors were already locked. I then got back in my car and drove around to the front to see that the doors were also locked at in the front at 8:59 PM. The general manager of one of my locations was already inside versus helping him print off I had sent him your employees instead, we're rushing him out the door offering no aid. my annual spend at Staples is in the thousands of dollars. i'm including my customer number so you can date the amount of money I spent in your business #3640603969. I usually go to the location off of Midlothian Turnpike. I have always received amazing service there. I will not be returning to that location or any other until I hear from someone in the corporate office. I am embarrassed to even my general manager to go over there and he experienced this complete lack of customer service in regard for the customer. Not only where the door is locked prior to closing time but then they're rushing people out. Once it, customer is in the doors, shouldn't they be allowed to finish the transaction? Shame on you staples, do better. Matthew Wright

We needed notary services on the fly and this place helped us out. Just $5 per signature. We were…read morein and out in about 5 minutes. Everything was seamless. Recommend!

I have a mailbox here and I've had no problems, friendly and responsive customer service. Only…read moredownfall is it's hard to find parking sometimes.

Great service and offer great feedback on custom design projects. Fingerprints service fast and…read moreeasy too.

This business is solid. The owner has been friendly and accommodating. My partner and I have…read morebeen with them for 3 years. They are always ready to assist. As my partner pointed out, the owner is amazing and our mail always gets to us. We only had a problem with one employee in the past not putting package slips in our box. It is so important that we do business with thoughtful and friendly companies. It is important for a business to not be rigid... and treat us fairy. The prices are reasonable too. We like Post net. *Too bad they do not have a branch in Roanoke VA. Fingers crossed. Ups in Roanoke had been the opposite of has proved opposite at one location, We tried to deal with UPS but that was disastrous! Post Net is a great company and they do their shipping through Fedex. Great business. They seem to care! We are staying.