Leaving a one star review because I feel this experience needs to be shared. LONG STORY
*SHORT: beware if you switch nail techs you might get yelled at.*
It's left a lasting impact on me by how I was put in an extremely uncomfortable situation. I'm 30 years old and have never experienced anything like this at a business.
I've been going to essential nails for about 6 months. I have 8 stamps on my "you'll get a discount after 10 visits"
When I first went to them I was assigned a nail technician by the name of Erika. She was very personable and we got along well. The only issue was each visit, within two weeks or so mainly, my pointer finger and middle finger acrylic nails would come loose. I kept going to her and expressed this was happening. I never had this happen with my previous nail business but I chalked it off to using too much water on my hands. I even ordered dish washing gloves to try and save them. She wasn't available the only day I could get my nails done, so I booked with Nellie who had a slot open (I requested online any employee would be fine). I told her my nails kept falling off and she was respectful and said she would make sure these would stay, which they did and I was very happy about that. The next time I needed a fill I requested online any employee would do. I saw Erika was my nail tech and was optimistic that it could work out. My nails looked great walking out but yet again, within a week and a half sooner than usual even for our appointments they became loose. Thinking that Nellie and I had a good repor about my situation I specifically requested her because I was happy with her work and she knew my situation. I wrote while booking online something like, "Help! My nails are falling off again please help me fix it!" I was frustrated. I show up to my appointment and I felt something was a a bit off. I cannot for sure say, but I told her the situation and stayed silent.
(When things got very uncomfortable)
She finishes my nails. I non the wiser go to check out. Nellie accuses me, very loudly commanding all attention on us that I'm talking "shit" her words about her friend. I am shocked. I say no what? We hardly talked. The then Nellie says that this business that I'm paying MY hard earned money for goes to EVERYONE in the salon. Suddenly things take a shift and she says Erika sent her a text saying we were talking "shit" (their words) about her. Totally UNTRUE. During that awful confrontation I told Erika (across the room while I was left no choice because she was servicing a client who I'm sure was uncomfortable as well) that it was not personal but I pay 70+ each visit and I just went to who made my nails last longer. My part: Yes. I told Nellie that this was happening. That my nails were falling off much sooner than they should. I also told Erika that during our appointments. I never thought that I would be placed in the middle of a clic at a nail salon. By the end of the conversation it seemed Nellie wanted me to confirm we weren't talking about her and said the manager will deal with it. The manager saw and responded to Nellie about the entire encounter. However, I never got a call, when they call me for appointment times, but not any sort of acknowledgment about how awful it is to pay GOOD money and be put in a catty situation like that. It was very disrespectful considering I've paid probably close to 1k to their business and now can no longer return. read more