I have had both Artem and Vlad as my technicians, and they were both wonderful. This professional…read moreservice, based on my experience, is comprised of patient and skillful professionals who show up to a job and really know what they're doing. They value repair above replacement, even for older units. They repaired my no-name (Hotpoint) dishwasher from 1995, repairing an entire mechanism part and various seals. They came and repaired my garbage disposal, and because the repair was so simple (stuck piece of old plastic), they did not want to charge me the full price. This was such an honest gesture. Their service is so reasonably priced as it is. I know that if I have any more appliance issues or general handyman work that I need done, Medvedkov is on the top of my list of folks to call. Thanks again to Artem, Vlad, and the dispatch team. You guys are fantastic and I wish you all the best.

They came and diagnosed the problem and gave me an estimate.. I am waiting for them to get the…read moreparts to complete the job:) They were prompt and good communication:)

They spent time with me on the phone to troubleshoot the potential problems with my 13 year old…read moreWhirlpool front load washer. But best of all they recommended getting a new one instead of pouring money into having them work on an aging machine that the manufacturer doesn't make parts for anymore. kudos!!!

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

Jack came out right away to fix my dacor! He was friendly, professional, and even handled it like a…read morechamp when my dog escaped her crate. I asked him to replace the igniter on my oven and show me how to adjust the racks so I can clean it more easily - he did both things in less than half an hour! Great value for the service requested. All done within four hours of my first call.

Very nice young man. He charged. $99 service charge which is far less than most places. He was…read moreable to show me what was wrong, operator error on my part and didn't charge us any additional. Would certainly call him again if we have washing machine issues.

Refrigerator Diagnosed quickly -explained well- super nice- ordered part- 2 days all better! Thank…read moreyou

Chad replied promptly to my inquiry re: dryer belt issue. He scheduled an appointment, called…read morebefore arriving and arrived within the stated window timeframe of the appointment. Chad immediately went to work dismantling my Samsung dryer to evaluate the belt. The job was completed, replaced a slipped and showing some wear belt in less than 30minutes. Chad answered my questions as well. I highly recommend Chad and Berry's Appliance.

Excellent customer service, my washer machine is good as new. I gave some details of what was wrong…read moreand the technician knew exactly how to fix my machine.

Sean was great! He was able to come out in two days and fixed my old washer like new.read more

After my original review, the owner replied publicly. His explanation does not match what happened…read more The delivery crew had not even loaded my old refrigerator yet. They just rolled it into my garage. My warehouse is directly across the street from my house, on the same route back to their shop. I offered to grab a piece of paper, write and sign a waiver releasing them of any liability, and even offered one hundred dollars for the quick drop off. The crew told me it was an insurance issue, but when I spoke to the owner, he said it was not insurance. It was simply policy. He was matter of fact and showed no interest in helping or even listening. They were perfectly willing to take my old refrigerator six miles away to their warehouse and deal with it there, but when it came to dropping it off at my warehouse, right across the street from my house and directly on their route, suddenly it was a problem. I tried to reason with the owner, explaining how simple it would be, but he just was not hearing me. I was the last delivery of the day, and it would have taken no more than two minutes. We spent more time standing there talking about it than it would have taken to make it happen. So instead, they left it sitting in my garage, where it has stayed ever since. Every time I open that middle garage door and see it sitting there, I am reminded that it could have been in my warehouse where it belongs. It takes up space and serves as a daily reminder of how this business handled a simple, reasonable request. That decision cost them the sale of the oven and microwave I bought elsewhere, and probably more through word of mouth. They lost a loyal customer, and for what? Two minutes of time. It is his business, and he can run it how he wants. I respect that. But common sense went right out the window. This was never about insurance. It was about policy and a lack of flexibility. The owner's public response did nothing to change that impression. I am keeping this at one star because his reply only confirmed my experience. Instead of owning the situation or acknowledging what really happened, he repeated an inaccurate story that does not reflect the facts. That response alone speaks volumes about how this business handles customer feedback. Sometimes the coldest thing in the room is not the refrigerator.

We just bought a new Maytag Washer. Jon & Mike delivered and installed it promptly. Explained the…read moreoperation, leveled and made sure it operated properly and hauled away my old washer. I highly recommend this business as it is locally owned for 56 years, has a very qualified staff, actually cares about their customers and provides service after the fact. A++++

My washer door wouldn't open. Best appliance came out right away and fixed for a reasonable price.read more

The guy came here on a holiday - Labor Day! I needed a tech and he showed up! After he did his…read morediagnostics and told us his recommendations we went ahead and purchased a new fridge. The problem is that our GE profile French door fridge was only 4 years and 7 months old! So telling you all now...Do not purchase a GE Profile fridge. It's now owned by a Chinese company named Haier. Do not buy these products either. We had a wine cooler by them and only lasted about the same time. So don't waste your money on Haier or GE products. We went back to LG. Highly recommended. Our last LG French door fridge lasted 16 years! Thank you Best Appliance Repair!

Helped me fix my dying refrigerator. Can't afford a new one, grateful that he was able to easily…read morerepair my workhorse and get it cooling again.

Fixed my washing machine! I had to wait a bit for an appointment but after a couple trips to the…read morelaundromat I am even more grateful for the repair of my machine. Reasonable price, prompt service with explanation of repairs.

Scheduled appointment between 10am and 1pm. NO show!…read more Multiple calls to company; all went to voicemail and no response. Drove 1 1/2 hours to be here and let them in. Heading back home and will be looking elsewhere. Not recommended.

FixPro is either out of business or extremely poorly run…read more We scheduled an appointment online for FixPro to send a repairman to our house to fix an appliance. The online scheduling at their website was successful and a pop-up window said they would contact us shortly. However, we received no message from them by email, text, or phone. We called them to confirm, but no one answered and the call went to voicemail. We left a message but received no response. The repairman never showed up. They most likely are out of business but have not taken down their website.

Fast customer service. This is the second time I have had him out to fix new appliances.read more

My very old built-in oven needed repair due to a "fault" alarm on the little digital display so the…read moreoven wouldn't heat. I live out east on highway 12 so I was happy to find Stephen and because he was nearby he came right over! It took a few trips and replacing a few parts but he finally got it working like new! I'm so pleased because finding a replacement would have been nearly impossible. Stephen didn't give up and he did a great job! He's much in demand and very busy so it might take a bit of time for him to get to you but he's worth the wait! I know next time I need an appliance repaired I'll call him for help!