They did some work my washing machine because it had a leak. After six weeks it started leaking…read moreagain. They're coming out on Monday to fix it again. It is nice to hear they're standing behind the work that they did. I will let you all know if that changes.

Very unreliable when came for repair waited 3.5 hours after our appointment time to let me know…read morethey didn't have the part second scheduled appointment time 2 hours late we had prior engagement couldn't get fixed was then told there time is more important then mine.

I have been using Ben for our appliance repairs for many years and have ALWAYS had quick,…read moreprofessional work done well. He and wife Elizabeth work together as a team, she answers the phone, schedules and occasionally helps on the job when extra hands are needed. They are very competitive with the price and will advise if they believe the repair is not worth it on old appliances. I highly recommend Ben. RW

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

I had a great experience with this technician. He came out and helped finish installing my Samsung…read moregas stove and made sure everything was done right. He had the proper tools to check for gas leaks, which gave me a lot of confidence in the safety of the install. Professional, knowledgeable, and easy to work with. I'll definitely be calling him again for appliance repair in the future.

He showed up on time, and was able to let me know quickly what was wrong! He was great at…read moreexplaining things and didn't push me for more expensive options!

If you have ANYTHING go wrong with your appliances give him a call. He saved me from having to buy…read morea new dryer..fixed it and then totally cleaned everything all out. He went above and beyond!

The job was done quickly, professionally, and for a fair price. What more do you want?read more

Sean was great! He was able to come out in two days and fixed my old washer like new.read more

Martin was very responsive when both our washing machine and later our kitchen range needed…read morerepairs. Very good replies to text messages, and when I chose to acquire the needed parts, myself, he was very helpful at ensuring I got the right ones ordered and for prices I liked. He's very responsive to questions, informative, and explains why he has the opinions he has regarding appliance brands, features, and my decisions regarding whether to buy instead of repair. Flat hourly pricing really increases the transparency and helps me to better understand the value of his repairs and when to choose to replace the appliance, rather than to repair it. I'm very happy with the repairs he's made, how he handled the repair process, and acquiring the parts. I've called him back when other appliances needed repairs and will continue to do so in the future. It's very comforting that he can handle several kinds of major appliances and he exhibits good familiarity with a number of brands. I definitely recommend Martin Foshaug and his Olympic Appliance Service. https://olyappliance.com/ and (360) 490-1903.

The customer service for this business was so outstanding. I thought my washer was dying and went…read morethere to look for a new washer. The sales man started asking my questions about my washer and determined that it needed a $6 part and took me to the service desk and the tech told me how to take the wringer off and bring it in. I got it off and took it to them, he changed out the "dogs " and only charged me for the part $4.30. As long as I live in this area I will only shop at McKinnys for appliances. Pamela

After my original review, the owner replied publicly. His explanation does not match what happened…read more The delivery crew had not even loaded my old refrigerator yet. They just rolled it into my garage. My warehouse is directly across the street from my house, on the same route back to their shop. I offered to grab a piece of paper, write and sign a waiver releasing them of any liability, and even offered one hundred dollars for the quick drop off. The crew told me it was an insurance issue, but when I spoke to the owner, he said it was not insurance. It was simply policy. He was matter of fact and showed no interest in helping or even listening. They were perfectly willing to take my old refrigerator six miles away to their warehouse and deal with it there, but when it came to dropping it off at my warehouse, right across the street from my house and directly on their route, suddenly it was a problem. I tried to reason with the owner, explaining how simple it would be, but he just was not hearing me. I was the last delivery of the day, and it would have taken no more than two minutes. We spent more time standing there talking about it than it would have taken to make it happen. So instead, they left it sitting in my garage, where it has stayed ever since. Every time I open that middle garage door and see it sitting there, I am reminded that it could have been in my warehouse where it belongs. It takes up space and serves as a daily reminder of how this business handled a simple, reasonable request. That decision cost them the sale of the oven and microwave I bought elsewhere, and probably more through word of mouth. They lost a loyal customer, and for what? Two minutes of time. It is his business, and he can run it how he wants. I respect that. But common sense went right out the window. This was never about insurance. It was about policy and a lack of flexibility. The owner's public response did nothing to change that impression. I am keeping this at one star because his reply only confirmed my experience. Instead of owning the situation or acknowledging what really happened, he repeated an inaccurate story that does not reflect the facts. That response alone speaks volumes about how this business handles customer feedback. Sometimes the coldest thing in the room is not the refrigerator.

My washer door wouldn't open. Best appliance came out right away and fixed for a reasonable price.read more

Scheduling the appointment was easy & the service tech was very helpful. The communication after…read morethat with the repair estimate was less clear, and when it was determined a part was no longer available, they didn't automatically offer to return my repair deposit; separate from the diagnostic cost. I'm still waiting for my refund.

Helped me fix my dying refrigerator. Can't afford a new one, grateful that he was able to easily…read morerepair my workhorse and get it cooling again.

Fixed my washing machine! I had to wait a bit for an appointment but after a couple trips to the…read morelaundromat I am even more grateful for the repair of my machine. Reasonable price, prompt service with explanation of repairs.

FixPro is either out of business or extremely poorly run…read more We scheduled an appointment online for FixPro to send a repairman to our house to fix an appliance. The online scheduling at their website was successful and a pop-up window said they would contact us shortly. However, we received no message from them by email, text, or phone. We called them to confirm, but no one answered and the call went to voicemail. We left a message but received no response. The repairman never showed up. They most likely are out of business but have not taken down their website.

We recently had FixPro Appliance into our home to fix the malfunctioning freezer part of our…read morerefrigerator. We received excellent service. Ross arrived on time for our appointment; he was friendly and professional. Once I explained the problem he immediately knew how to fix the problem, and during the repair he described what he was doing and why. He made the repair and was on his way in 40 minutes. His price was the least I've ever paid for an appliance repair - quite a surprise. If you use his services you will not be disappointed. FixPro will be our "Go To" repair company from now on.

Fast customer service. This is the second time I have had him out to fix new appliances.read more

My very old built-in oven needed repair due to a "fault" alarm on the little digital display so the…read moreoven wouldn't heat. I live out east on highway 12 so I was happy to find Stephen and because he was nearby he came right over! It took a few trips and replacing a few parts but he finally got it working like new! I'm so pleased because finding a replacement would have been nearly impossible. Stephen didn't give up and he did a great job! He's much in demand and very busy so it might take a bit of time for him to get to you but he's worth the wait! I know next time I need an appliance repaired I'll call him for help!