I heard about this place probably two weeks ago when someone I follow on Instagram went to the friends and family event and had only good things to say. With my mom's birthday coming up, I thought it'd be the perfect opportunity to try a new restaurant and support a Muslim business.
I reached out to the restaurant on Instagram 5 days ago on 12/26 to confirm whether they'd be open on New Year's Eve and if so, what their hours would be. They responded quickly with this information and then a few days later advised me about the time when the kitchen would close on New Year's Eve, which I appreciated.
The day of, I placed an order via Menufy at 3:38pm for a 6pm pick up. My husband arrived at 6pm and is told it'll be 10 more minutes. No problem. He heads over to neighboring Shoprite to pick up a few things. He comes back to the restaurant 10 minutes later, and is told it'll be another 20 minutes. At this point, he asks to cancel the order, but the owner insists it's almost ready. My husband proceeds to wait another 25 minutes for the order before it's ready. Apparently there are several other irate customers who are also waiting an inordinate amount of time for orders placed well ahead so this doesn't seem like an isolated incident.
He comes home with the food and we realize the two drinks we order are missing. He calls the restaurant and they say he can come back in to get them, which at this point is a ridiculous proposition. We ask for a refund and end the call.
We got the trimestre frango, picatta burger, and chicken espetada along with several sides: baked potato, cole slaw, fries, grilled pineapple, and corn on the cob. All of the chicken dishes taste great and the sides rounded out the meal. The chocolate mousse is a tasty and light way to end the meal. It doesn't hold a candle Nando's, but in a country that doesn't have a single halal Nando's, it's as good as the halal community will find here.
The circumstances under which I'd patronize this restaurant again are when they iron out whatever issues cause them to delay orders by an hour or more. They may need to limit the number of orders they accept or update customers with a realistic pick up time. We wouldn't have minded being told orders need to be placed 4+ hours ahead of time OR being told they cannot accept any more orders for the day.
Clearly, business is booming, but at some point, the amount of money you bring in by accepting a number of orders you cannot satisfactorily fulfill isn't worth the number of dissatisfied customers who are turned off by long waits and incorrect orders. Do right by customers and the business will flourish. If this restaurant survives its first year, I'll consider going back when they iron out these rookie mistakes.
TL;DR - food is good, but order management system is unacceptable. read more