We had so much fun here. There were a lot of puzzles to solve and they weren't beyond solvable by…read morenormal folk. We needed more people to complete the amount of work in the room. We had cancellations and rescheduling a lot so we lost people in the process. I wish they had online booking and rebooking and more availability. I had to call the owner Anna, but she was very nice and got it arranged and personally hosted us. We tried to plan a visit around the holidays and availability was spotty and i wasn't getting called back. I feel like the holidays should be more staffed because of other people being on holiday. Still a fun time and I'd definitely come back with a bigger group and maybe a different room. It was so clever setup

This place was amazing. Hosting our daughter's 12 birthday party here. They did the escape room…read morethen party in the back. The kids loved it. Would highly recommend for teens and adults. Hosts and staff were super nice and really made it an enjoyable event!

We love Escapology at Universal City Walk! We've done most of their escape rooms and try to hit a…read morenew one when we visit! They have unlimited hints, and kids mode! Also super cute merch shelves, and a free wristband of whatever room you do to collect! Super friendly staff whenever we've had any questions they've been more than happy to answer. The main reason I was inspired to write this review is I finally used their restroom and I couldn't believe how clean it was! 5/5 stars!!! We'll be back soon!!!

This was my 3rd escape room at Escapology in Universal CityWalk, and we seriously love it every…read moresingle time we go. It's become one of our favorite things to do, and this visit was no exception! A huge shoutout to Natasha and Byan--they were absolutely amazing hosts. From the moment we walked in, they were welcoming, energetic, and set such a fun tone for the whole experience. They explained everything clearly, kept the excitement going, and made us feel totally immersed in the game. You can tell they genuinely enjoy what they do, and that energy really makes a difference. The room itself was a blast, but Natasha and Byan are what made this visit especially memorable. If you're thinking about trying Escapology, I highly recommend it--and if you get Natasha and Byan as your hosts, you're in for an even better time. We'll definitely be back again!

My group booked The Matrix for 8:00 PM at the Vermont location. We arrived a few minutes after…read more8:00, fully understanding that this would simply mean less time for us to play. Instead, there was no game master. He (Steve) didn't show up until 8:30 PM, and the group before us took 2 hours and didn't finish until 8:40 PM because, according to him, they let teams keep playing until they escape--even if they go well over their one-hour reservation. The game master then tried to blame our few-minute delay for the situation, which was ridiculous. Even if we had arrived exactly at 8:00, our room still wouldn't have been ready until around 9:00 PM--the time our game was supposed to end. We've completed 60+ escape rooms, and we've never experienced anything like this. What made the experience even worse was the terrible customer service. Instead of taking accountability for their scheduling failures, the staff acted like this was normal and didn't want to issue a refund, despite being unable to provide the experience we paid for. The complete lack of professionalism, accountability, and respect for customers' time made this by far the worst escape room experience we've ever had.

One of the best escape room experiences with the new Matrix room they recently added. I've done a…read morelot of escape rooms and the matrix has got to be up there. Customer service was exceptional, our host was amazing and so friendly. Could not recommend more, we ended up doing two escape rooms that day because we loved it so much. Shoutout to Ben for being the absolute best. Plus FREE parking in la yall.

We did a room at 60out's Silverlake location and had a great experience there. We were heading out…read moreto Hollywood for an event, and decided to stop by this location on the way to try their Doctor Psycho room. You must solve a serial killer's puzzles before he returns. They're located right on Western Ave, on the corner of a side street. The building is easy to spot with its orange and white exterior. Parking is also easy since they have their own private lot behind the building. After you park, walk around to the front corner, and ring the doorbell to gain entry. We arrived a little early, but were able to start right away. The adventure begins with a blood-spattered door before you even step inside. You are allowed to take pictures in the room and you can use your phones flashlight if needed. The room is a little dimly lit and helps set the mood. There are some good sound effects and a few jump scares, but it feels more creepy and spooky than scary. There is a good mix of combo locks, key locks, some unique mechanical puzzles, and a few dexterity puzzles. Everything worked fine, but the numbers on some of the combo locks were pretty worn. I ended up using the flashlight on my phone for those which helped a lot. This was definitely a fun room. We escaped with about eight minutes left and only needed a few nudges. Solving one of the puzzles near the end gives you a nice little personalized keepsake. They rate this room as medium difficultly which I would agree with. Our game master Kim was great. She was very friendly, and we enjoyed chatting with her before and after the room. Their rooms are a little pricey for only two people at $62.50 per person, but the price drops with the more people you bring. They have a same day booking discount, and you also can save $10 if you book seven or more days in advance.

Being fans of horror and escape rooms, we knew we had to check out the Doctor Psycho escape room…read morewhile we were in Hollywood. They did such a fantastic job making it feel like you were on the set of a horror movie, the decor and props gave off a "Saw" vibe. Depending on what your fears are, this room might test them a little. The room starts off very dark, and at one point you are even in complete darkness. There will also be flashing lights, and a need to crawl through a tight space. There were plenty of puzzles for everyone in the group to work on, no one was left out which made everyone happy. We were able to complete the room with plenty of time to spare and had a great time figuring everything out. We would 100% come back to check out one of their other rooms at this location and check out some of the other themed rooms at their other locations as well. This is a great group activity whether you are with a group of friends, family or even co-workers. All of the props and puzzles in the room worked perfectly and we didn't run into any issues. Our game host was great, and they had a comfortable waiting area for when you are waiting for your room.

Red Giant A little…read morebit of rough leaps in logic. Good production value! Mia was great! Good story, but a little loose narratively.

Of the six escape rooms I've done with my daughter, Quest provided the best experience we've ever…read morehad with Red Giant. The production values were very high with fake explosions, triggered fog effects and many different elaborate rooms. Maria was also the best game master we've had and much more committed to her character than I've seen in other game masters. I also appreciate that she gave us extra time when she could sense my daughter was anxious to make sure that we finished. For two people I'd say this was a little harder than the other medium rooms we have done.

stash house exceeded expectations as one of the highest ranked and recommended escape room in LA…read morearea! the puzzles were pretty unique and complex and the storyline was immersive. the nonlinear room design was different and good for a group of 8 but it did throw me off a bit b/c there were clues in front of us but I assumed we were waiting on other puzzles to be solved first. minus half star - our game master did not look or sound happy to be there and i don't think she was trying to be in character. she talked pretty softly and quickly when explaining the rules with music in the background so i could barely hear the instructions and that would have been harder for someone's first escape room. it didn't ruin the experience at all but i've just always had pretty engaged and enthusiastic game masters.

Exiting room, cool puzzles, quite challenging even for experts. Highly recommend as it's one of the…read moretop rooms in LA and also has a crazy story!!

We came for Jumanji. Apparently, this room has been around for over 10 years! They have record…read morebreaking times for each escape room. They have two sections and Jumanji is on the bottom floor. They have more upstairs. Check-in process was fairly simple. Just like all the other escape rooms, you will need to complete a waiver. If you havent fully paid for the room, they will collect the balance there. The price is a little high for a one hour experience and tip is optional at the end via cash or a cashapp payment. For 8 people, on a Saturday, it was over $400. I read somewhere in the comments/questions section, there is a yelp check-in discount. I didnt see any on the website, so maybe check with them? Also, there is a code for $15 off your room in the photos section something. I didnt take a photo of it, but I do recall seeing a similar image at the check-in desk. Ive done about 12 escape rooms so far and this experience may have been the best teamwork me and my friends have participated in. We enjoyed ourselves and had a fun time with the theme! We were able to finish will 11 minutes left and had 0 hints! We appreciated the GMs comments when a puzzle was completed so we could move on to another puzzle or area!

If I could give half a star, I would! I was super excited to do a Jumanji-themed escape room…read morebecause I loved watching the movie and playing the board game. Unfortunately, the experience was terrible. Several pieces of equipment were faulty, and our game master, Sam, was the worst I've ever had. I've done over 20 escape rooms, including ones in California, Oregon, Washington, Guam, Japan, and Korea. He was incredibly sassy and honestly made us feel dumb. He was not encouraging, and his overall attitude was off-putting. His hints were also unhelpful--they were vague, overly general, and did not guide us in the right direction. My team and I were extremely disappointed with his attitude. In addition, there was no timer. This was the first escape room I've ever done that didn't have one. It made it difficult to pace ourselves and determine whether we actually needed hints. Our game master made no exceptions by offering extra time or additional hints, even though there were technical difficulties. He simply told us to move on to another puzzle, but we couldn't because we needed to complete the malfunctioning puzzle to receive an item required for the next one. I highly encourage management to ensure that all game masters are enthusiastic, professional, and willing to help guests in a positive and encouraging manner. In addition, some of the equipment needs to be inspected and repaired, as several pieces were faulty during our experience. Overall, I would never come back. I highly encourage you to spend your money elsewhere! Do better!