New CVS store manager Annas. It's unfortunate that he has…read moreyet to realize good manners are part of customer service. This evening, after dinner, I went in to pick up poster board. The store was open, I went in and started to head to stationary. I didn't check the hours of operation---I just walked in the open doors. As I went down shampoo aisle I remember I needed shampoo. As I grabbed it, a young man briskly approached me and told me that "I needed to finish, the store was closing in one minute and (he) was locking the doors". His face was serious, his tone was brusque, but I said OK and proceeded to hunt for poster board. (BTW, CVS no longer carries poster board.) I then started back to checkout, and saw a bag of Lindor Chocolates on the endcap. erfect! I had a $10 off coupon valid for a purchase over $20, so with the shampoo, I could use it. Unfortunately, this 3rd stop of mine apparently further upset Mgr Annas. He obviously was following me around and immediately approached me. He said that "(he) hated to be rude, but they were closed and I needed to leave." I was stunned. I told him that I DID think he was being rude and why didn't he lock doors 5 minutes before closing if a customer coming into the store created such a problem. Registers were closed, so I used the self-checkout (needed assistance from a young lady to get the $10 off. All the while, SM Annas was standing there, watching me checkout. The young lady got his permission to honor the valid vaccine coupon.) I left. My receipt showed my checkout time as 8:05 p.m. My total time in the store was 6-7 minutes. His attitude was totally over the top, considering the circumstances, and much ado about nothing! Kindness is appreciated anywhere! So are good customer service skills. After this encounter with SM Annas, I know I will be re-evaluating my options in London the next time I am I am shopping.

horrible service they have messed up my medication several times in the past year things that are…read moresupposed to be on automatic refills don't get filled. I had medication that was to be filled and they let it expire right before fill date therefore I ran out. I am now 2 days without my asthma medicine and my doctor called it in at 10 am it was supposed to be filled by 4 pm per the pharmacist it is now 8:30 pm i still don't have medication. it's now a safety concern to fill prescriptions here! I have been having breathing issues all eventing. they better hope I don't end up in ER with an asthma attack! they have had my prescription for 9 hours and now they are closed. Almost betting they are not filling it because I had a fit with them yesterday for letting it expire and not filling it. I get messages when I am about out of refills usually but not this time. Beyond furious!

Nice small town pharmacy with a lot of useful items. Very friendly staff ready to offer help when…read moreyou walk in.

I'm genuinely surprised at all the recent negative reviews, as I have used this CVS pharmacy pretty…read morefrequently over the last year. Now that it's built out and new, I really have no negatives as a customer. Everyone at the pharmacy has been attentive and helpful. I would t say anyone is over-the-top friendly, but that is almost never my expectation. They've always been professional and kind enough when I pick up prescriptions inside or at the drive-thru pickup window. I hope this continues to be my experience and I don't have to update with a less-than review!

This is a very busy pharmacy in a densely populated neighborhood. Staff is often harried, "on the…read morerun," and "in the weeds." Customer service reflects this. If everything runs smoothly and you're the sort who's not looking for a friendly face, there's no problem. But if something goofs up (the tablet doesn't work, etc), you can expect a whole lot of attitude. CVS could remedy this with more staff.

They have everything you possibly need, except one or two things. Or... I would have given 5 stars…read morebut they did not take my insurance . The ladies were very nice to help me get a foot boot. The store was clean and cool and the supplies were stocked well. I would really highly recommend this business anytime!

I'm not sure what's going on at this store but apparently something is happening with ownership or…read moremanagement. It took us almost 3 hours to get assistance to buy a walker. Another poor lady was there for 4 hours!! When she asked if there was anyone who could help all of us who were waiting, his response was "Unfortunately we're very shorthanded at this time. Everyone either got fired or quit". The young man who works there is extremely kind, is very knowledgeable and, I'm assuming, is the manager. And if he's not the manager, he should be!! I would recommend coming here because they have a good selection of inventory but make sure to get the young man to help you...he's awesome!!

Our vet called in a prescription to be compounded for our cat, who needed the prescription on an…read moreurgent basis. They couldn't find one of the ingredients, but instead of contacting us they did nothing for nearly a week, while our cat grew sicker.

You don't need to go out of your way for this locally-owned pharmacy (because they deliver to you),…read morebut you'll WANT to do so. They are always busy but provide a measure of patient care that is rare in today's world. They are knowledgeable and kind. They do all of the little extras that make YOU feel important. Imagine that -- a place where customer service isn't lost on its employees. I highly recommend the Plain City Druggist.

Cannot get real person when you call in with a prescription question. Forced into voicemail for a…read morecallback. The callback doesn't come with caller id, so you are in an infinite voicemail loop. We don't want a digital experience. We want to talk to a REAL PERSON

My experience and rating is based on the corporate decision to use a poor quality AI program to…read moreanswer phones. To ask a simple question requires going through an AI that can't actually connect you to the pharmacist, can do anything if you are not already a customer on fileb(birthday validation) and always just let's you leave a voicemail after all that nonsense. I'll go elsewhere where Im appreciated as a customer and patient.

Professional service with local delivery and education on meds you can't get in other pharmaciesread more

Staff is friendly and helpful. With today's prescription, the doc did not put a quantity of meds on…read morethe RX. I had to pick up the script and run it back to doctors and then back to Walgreens! The pharmacist on duty was great! She had my prescription ready in less than 20 minutes! I love the fact that the staff in the Pharmacy are willing to point out where things are located or if they aren't crazy busy, will get whatever you need from the shelf! I have never had a clerk be rude or nasty with me here! However, there have been some pretty rude customers! Thanks you for the wonderful service you give to us!

Never answers the phone in pharmacy.never has medicine ready five trips in a day gets to be a…read moreheadache.ready to find another pharmacy.store part is ok.

no stars! these folks lack 0 common sense! it takes multiple trips to fill prescriptions and the…read moreemployees are not helpful! go anywhere but here! i had to put 1 star...but its NO STARS

I have went here forever the Pharmacy staff are very helpful I have known a few of them since I was…read morea kid at another pharmacy long ago, I like that I walk in and they remember you, you don't get service like that anymore!

The convenience of having a pharmacy 5 minutes from home outweighs the fact that I may have to wait…read morea day for them to order a medication. i can always drive over to Fairborn if I need a prescription right away, but the big pharmacies don't always have everything in stock. I'm not sure the same pharmacist from 2022 is still there, but the people working there have always been very helpful and nice.

Kent the Pharmacist pushes his religious beliefs on others by electing to not provide plan B to…read morecommunity members seeking to utilize it with or without a prescription. Kent is not a qualified doctor of pharmacy and has an outdated Bachelors degree that is so old it was grandfathered in. He is neither a woman or a doctor and allowing him to deny plan b, a valid contraception approved by the FDA and generally available without a prescription, is a slippery slope. What forms of contraceptions will he deny next in the name of misguided understandings to the science and facts of the human reproductive system? Kent is forcing his beliefs on a community with limited access to important and vital medication. Kent was rude to me when I initially called to verify the information I had learned and researched. He stated that he did not know when he would have more plan b and fumbled with his words when I requested for him to help me understand why I was hearing that he sent an entre shipment back. Kent then hung up on me and when I called back refused to give me any information on who I could contact regarding this issue of Kent wanting to force women into pregnancy.