I've wanted to come to Ernest's for a while, but it seemed like every time I thought of going it was during the summer when the school is closed (or at least when the culinary program running the restaurant is on vacation).
I arrived at NAIT from the train. The Culinary part of NAIT, including Ernest's is a bit of a walk from the station, but you can go inside the school and not have to worry about the weather (it was raining outside so that was nice). It was a bit confusing trying to find the restaurant from this way (I'd also never been to NAIT before), but after going through the market foodcourt part the restaurant was there, if a little tucked away. If it helps the restaurant is in Building U Room 121 (U121).
Ernest's looks at functions just like a real function, except it's run by the Culinary Arts Program at NAIT. The hostess greeted me and asked for my reservation, which I made online at Open Table. She wasn't able to find it, but it was early in the day and I got seated quickly.
The waitress who took care of me was very friendly. Ernest's has a small menu, with a few drinks, appetizers, main courses, and desserts. The menu is what some might consider high end, but the prices are actually very reasonable. Appetizers and desserts were around $6-$8 each and the main courses were $12-$15. For lunch that's really nice.
I didn't order a drink or an appetizer even though they looked amazing (especially that rhubarb smash). The waitress brought out some bread and butter, just a couple of small slices, but they were delicious. Maybe I'm crazy, I want to say I tasted the slightest hint of lemon in the bread. It might have not been lemon, but there was just a little bit of brightness in the bread, which was delicious.
The main course I got was The Country Style Fried Chicken. It comes on top of a truffled coleslaw, corn relish, and spicy chestnut honey. I took a small spoonful of the relish, which was delicious and sweet. Then I went to cut into one of the three pieces of chicken and noticed it was pink inside, with obvious blood. A slightly raw steak that's okay, raw chicken is not.
I think the mark of a good restaurant isn't necessarily whether or not it's perfect 100% of the time, but what the restaurant does when a problem arises. Bloody chicken is a problem, and when I flagged down the waitress and pointed out the issue she was quick to apologize and took the dish back to the kitchen to have it fixed. She was very nice and apologized again letting me know that I would get a comped dessert.
After several minutes the dish came back, and I checked the chicken and everything was cooked fine. The dish was delicious, a fantastic combination of sweet and little spicy. The chicken was crispy and not at all greasy.
About halfway through my meal someone else, an instructor perhaps, came to check on my meal and make sure everything from before was resolved. She then said the entire meal would be comped. I really didn't feel that was necessary, the main course perhaps, but I think this mistake was an honest one. Definitely not a good one to make, but then again I'm sure other fine dining establishments have served an undercooked chicken dish at one point or another.
I decide to get dessert, not because the entire meal was going to be comped, but because the desserts looked delicious. I got the milk chocolate mousse, which came with a chocolate cake chocolate cake, a port infused pear, and mandarin granite. It also came with several delicious fruit decorations (raspberries and a strawberry). This was delicious - I only wished I had a little knife or something because it was really hard getting the granite and cake on my spoon (it kept sliding off).
During my dessert I was approached again by someone from the program, maybe another instructor, who apologized for the incident with the main course, and said that would be comped. I figured that would be fine. It wasn't the dessert that was the problem, and I'm really not the kind of person to insist on a comped meal because of a mistake (I've worked customer service jobs so I know that mistakes happen - we're all human).
I would like to give Ernest's 5 stars because the food was delicious, the service was fantastic, and the price and portions were great. However because of the mistake and because there was a little miscommunication between the people working (first comped dessert, then a comped meal, then a comped main course) I have to give Ernest's 4 stars. I did really enjoy my meal here, and I think it's fantastic the students in the Culinary Program get real restaurant experience and make some really tasty creations. They were very helpful and I look forward to trying Ernest's again, perhaps during one of their highly recommend Friday Buffets or during Dinner. read more