If I could give Rairdon's Kia a zero rating, that is what they would receive Jerry Smith was…read morebought out by Rairdon's Kia. Ever since the buyout, Rairdon's have looked for ways to get out of continuing the lifetime oil change service as per new vehicle purchase agreement with Jerry Smith. Michelle at the service desk is rude, has no customer service skills, and states it takes 90 minutes to change oil and look over the car I was simply having my oil changed before buying a new Kia. They have lost my business! I will not purchase a new vehicle from here! It's all about customer service to me as a previous owner of a car repair shop. If they can't take care of the small stuff with a smile and personality, what would it be like in a time of more serious car issues?

the 2018 Chevy Trax I bought is a lemon! just got it out of the shop for the second time since I…read morebought it from them .. $960!!! for this visit!! I've learned since buying it that these cars are known for lots of expensive issues, they are crap cars and the dealership had to have known that. I was desperate the day I walked in there looking for a car because my Susuki was broke down and I needed transportation, they even offered to fix a broken piece on drivers seat as insensitive to buy it and they Never fixed it. I called for 4 months and was always told the part never came in. I paid wayyy too much for this Chevy Trax and can't even trade it in. I'm very disappointed. Do not recommend using them. my mistake for not getting a dealership warranty but if your looking for transparency and honesty avoid this dealership for used cars anyway.

I brought my 2009 Hyundai Elantra in for the first time this past Wednesday for diagnostics and…read moregeneral repairs. I was blown away, instantly, by the customer service. Every. Single. Person. I. Encountered. Made. Me. Feel. Welcomed. That is the #1 reason I will continue bringing my car here. The second reason specifically is Tonya She sent me the estimate for repairs and the full inspection report. Then, she gave me time to review and digest it all before calling to discuss and answer any questions I had. Not only that, but later when I called back with my spouse on the line to ask questions also, Tonya was very good at helping us prioritize things from the list of repairs. I love this place and I am also thankful to Hyundai of Skagit for recommending Burlington Automotive when they could have just left me to figure it out as they had no appointments as soon as I needed. I see why the review ratings are so high for this awesome establishment! They are well deserved.

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Good service, they know what they are doing! I highly recommend them…read more They figured it out quickly and the issue disappeared.

Greg is a fabulous mechanic! Great prices great service would definitely recommend this business!!read more

I towed my car to you with a CONFIRMED transmission oil leak. WTH? You cleaned up oil leaks and…read morecharged me $4500? You have no business ethics or morals. Ive read reviews here that echo my situation. You have no professional knowledge regarding European cars. Absolutely None.

My vehicle, which is new to me, for less than a year, has been in and out of your shop for months…read morenow, and I am extremely frustrated. I've been repeatedly assured that it was fixed, only to discover loose zip ties holding hoses together in my driveway last night. This is not the first time my car has leaked diesel all over my driveway. While I understand that staffing issues and mistakes can occur, the level of service I've received is unacceptable. My vehicle has undergone several major services intended to maintain its longevity, yet it has sustained damage in the process. Additionally, my shift cable remains unreplaced by Bavarian, and the fluid leaks persist! This ongoing situation has been nothing short of a headache. Bavarian & Gateway Autohuas, please explain for this poor service and the lack of resolution. Thank you

If they had a 6 star review this is one of the few businesses who would qualify. I have been 100%…read morehappy with every experience I have had here and I am greatfull to have a shop like this in Burlington.

My truck broke down right at the Burlington exit and after a quick google search I found Steve's…read moreAutomotive with great reviews. So, I had my truck taken there and left the keys in the overnight drop box. Needless to say I was not disappointed one bit. I received a very friendly phone call first thing the following morning letting me know they would try to fit it in their schedule as soon as possible. I'm very happy with the work they did, their communication, and genuinely honest business.

We had a great experience with Affordable Automotive. They were communicative, fast, and in fact…read moreaffordable. They did great work and were very honest about what needed done now, what could wait, and what to keep our eyes on. Very excited to have a local and trustworthy mechanic.

I was misled by this outfit. They tried to sell me an expensive repair that turned out not to be…read morenecessary. Go somewhere else!