Hello, I am writing…read morethis message because I feel that you have failed me as my Primary Care Provider. I have seen you or your NP, Mr. Abraham Ballah for my current condition with my back pain. The medication prescribed has been helping to get my pain from level 8 to level 5. An x-ray was ordered on the day that I saw Mr. Ballah. No one reached out to me to tell me my results. On 9/9 I left my job in an ambulance to the Emergency Department because of the pain in my back. The ED doctor suggested an MRI to see the Spine Center. The MRI was done on 9/8. However, the MRI was not read by the time of my appointment at the Spine Center with Jason Langlois, PA. on 9/18. It was a wasted appointment. I faxed my paperwork for PLML. You then referred me to the Spine Center to sign off on my PLML paperwork. Upon contacting the Spine Center, I was told that they do not sign off of PLML paperwork. I was also told by the representative that my PCP is supposed to help me with this. I spoke to the Dr. Chen at my appointment at the Spine Center on 10/18 about helping me with the PLML paperwork, and she told me that she has not ever done that. You, Dr. Semaan have basically dusted your hands with my care about my back situation once I saw the Spine Center on 9/18. I have been out of work since 9/9 due to my condition. My financial income has been severely my ability to pay my medical bills and caused a great deal of anxiety as well as bad mental health. I am unable to go back to work until a doctor listens to me. You, Dr. Semaan are my primary doctor. Which means to me that you are the doctor that should be my first PATIENT ADVOCATE! The person that referred you to me has left your care due to your poor bed side manner and lack of care for your patients. I will need to find another provider. I will be cancelling all future appointments. Very Disappointed, Ugeana Grant

Dr Rita Seeman is an outstanding family practice doctor. She care for her patients…read more Her nurse Danielle amazing services. The office staff are the most horrendous, unhearted people I met. They never smile, or make an attempt to assist a patient's when they need to change an appointment for x or y reason. Not sure why they work there. A better and supportive staff should be provided for Dr. Seeman. Her staff does not support her kindness!!

Part of the UMASS hospital group . Rita J. Semaan, MD is by far one of the best Drs. in Worcester !…read more Great practice that has a full phlebotomist lab onsite . The entire staff is very nice and they care . They offer telemedicine calls during this time of Covid. I recommend them 100%.

Dr Hazen was my fathers doctor and her care was unwavering. She was able to coordinate his care in…read morea numder of settings to ensure he got the best medical interventions. Her follow through was always patient centered, and time of day was never limited by her office hours. Her general practitioner credentials supercedes any expectation that that a specialist can bring in coordinating a patients care.

Dr. Hazen is simply wonderful. I believe her practice is now closed; however should she be taking…read morenew patients, I cannot recommend a physician more highly. She is personable, you can get in touch with her by phone or email at almost any time, and she goes far above and beyond what is expected to provide good medical care and advice. She is truly a gem.

I tried one of the providers at this location and did not like her at all. No other provider in the…read moreSt.Vincents network will let you switch primary care physicians within the network so I was forced to go elsewhere. Poor customer service and poor business model.

I recently switched to this office (the family practice on the 4th floor) after having a really bad…read moreexperience at the Sterling location - See my other review. This office is great and miles miles better than the Sterling office. I have only had good experiences here and the doctors are great. The only downside I have seen so far is that there is a long wait time to get appointments especially if you need one in the afternoon.

I have been going to Dr. Goljan and Kristin the NP for many years. I love Kristin she's awesome…read more Very thorough and never rushes you. She takes the time to listen to you. I like them both but prefer Kristin for my exams. My husband also has Dr. Goljan and is very pleased with him, no complaints. There's been many times I've called sick or with a personal issue and they have always fit me in the same day.

Had to hold on to my pee for a drug test for about one hour. Seemed like only one nurse was nice…read morethere. Thank goodness I don't have my pcp at WSMC.

The office is terrible! They always seem to be on lunch, even if I call 30 minutes before or 30…read moreminutes after. Dr. Seeger has a terrible bedside manner. When my grandmother began to decline, we called to get a referral for hospice. Dr. Seeger asked about the symptoms and said "yep, it sounds like she's dying". NO KIDDING, that's why we called for the referral. There was no empathy and no kind words for our family, even though my grandma had been a patient for decades. I will say, the office nurse was always friendly and helpful. She ended up helping with the referral, and in the past, helped me work with Medicare to get my grandma a walker. I would not recommend to anyone!

Great doctors but difficult to get same day appointments. Doctors there work 4 days a week each in…read moreoffice. Evening hours available which is a plus but overall not getting some day appointments frustrating. Next day appointments or some same week appointments can be challenging. Phone system there in need of an overhaul as outdated along with interior design which looks mismatched and dreary. If you are generally heathy, great place but for multiple or ongoing medical issues, appointments not readily available. Nurse and medical assistants are great except didn't appreciate cattle calling in waiting room. All holidays they are closed ie Martin Luther King Day, Veterans Day etc. Left this office only because of the challenge of trying to get a same day or same week appointment when sick and my physician only being available 4 days a week which I didn't mind but if I needed to be seen, lack of same day appointment with other physicians too.