Started rude with me. I asked a question while I was signing in. I had thought I made an interview…read morefor this morning but I couldn't connect to it. She started going to hit buttons on my screen without answering my question. I had my finger on the screen so she couldn't though, she started yelling at me to move my finger. I said I just had a question before I made any other choices, she yelled "if you move your finger I am trying to awnser your question". She turned around to speak nicely to a man with the same worries as me. Turned back at me as I was trying to figure it out myself and yelled, 'yeah with that option you're going to be waiting A LOT longer in here so good luck.".... That was my question in the first place...

I visited recently for an annual physical blood draw at the Boylston St Location. I recommend you…read morechoose another location to avoid: 1. the nonworking toilet 2. misinformation concerning copays One more thing and this bothers me about your facemask fetish. They are very cheap now Quest, keep a supply at your locations as a customer convenience.

Excellent service, Jay was great. I went to Arcpoint labs in Worcester was not very nice, but…read morerescheduled my appointment at Fastest labs, much more professional

From the owner: DNA Paternity and Immigration testing, Breath Alcohol Testing, Pre-employment and ongoing drug…read moretesting. We test Urine, Saliva, Hair and Nails depending on substance and timeframe in question

This is about Quest in general. Had a doctor appointment and was sent upstairs to have some blood…read moredrawn. Opened the door and saw 5 people in chairs and 2 people trying to check in with their silly McDonald's kiosk. Since it didn't look very under control I decided to go across to Hahnemann hospital for an x-ray. Got back to Quest about a half hour later and all but one of the people from my first visit were still there plus 2 more trying to check in. Having spent a long time at my doctor's (running 45 minutes late) I didn't want to waste another hour or more trying to get blood drawn. I remembered there was a Quest office where my previous doctor had been in Spencer so I decided to head out there. I was happy with my decision because there was nobody there and I should be out in 5 minutes. Then, the woman, who had nobody else in sight to service, told me that she could only take people who were patients of the doctors in that office. I'm 72 and in all that time I've never before encountered a business intentionally trying to do LESS business. Too bad Quest seems to be the the blood choice most of us are stuck with. I wish zero stars was an option.

If you get a bill from Quest Diagnostics be sure you check your explanation of benefits from your…read moreinsurance company before you pay them. Twice now they have tried to charge me for something that was paid for by my insurance. It was not a mistake! I spoke with representatives who used double talk and unclear answers to try and get me to think the insurance had not paid and wasn't going to - it's a very shady business practice on their part. Shame on you quest. It's all locations - not just this one so BEWARE. Shysters and weasels!

4/6/2026 I contacted Shields MRI on Shewsbury Street in Worcester MA today. I spoke to a lovey…read moreassistant named Patty in the office. I asked her if she could fax my Lumber MRI results to to my doctor at the Spine Center in Boston. I was very impressed by her professionalism, efficiency, kindness, and follow-up!! Bottom line... She had to jump through hoops to make this happen. After some difficulty she had success!! And then she took the time to send me a message that she was successful. I was so impressed!! Thank you Patty for your dedication to your clients and thank MRI Shields for providing our community with such wonderful staff!!

They took over a month to get things moving. I have pain in my shoulder and am barely sleeping and…read morefinally after taking forever to do so I was able to get an appointment. Literally the day of (and mind you it took over a month for the appointment) they cancel it a few hours before it. Now it should be fun to see how long it takes to get a new appointment.