Beware: Home Depot sends all "Need help fast?" emergencies to a 2.0-rated installer with several…read morehundred bad reviews and BBB complaints, and instead of standing up for the customer they make insulting offers and ask you to sign a gag order so you don't write bad reviews when the job is done poorly I called Home Depot's "Need help fast?" number because I had water under my heater, assumed that meant I needed a new water heater, and needed urgent help. That number goes straight to Delta Mechanical, shown as their installer and "100% backed." Delta's own paperwork says they will inspect the area, install the equipment, and test the unit before leaving. They did none of that. The wall behind the heater was soaked, they mounted an expansion tank into that wet wall, which fell out the next day, never came inside to run water or clear the lines, didn't actually test anything, and left. Soon after, there was water under the new heater again. I was at home with a leaking water heater, repeatedly calling and texting Delta asking what to do. They ignored me, and the visit they finally scheduled was a no-show, so I had to hire another licensed plumber to protect my home. They even brought another water heater with them in case the new one had failed, but after inspecting everything they found and repaired a leak in the wall and told me the water heater itself didn't need to be replaced, exactly what any reputable vendor would do. In total, I paid about $1,100 for the original installation with Delta/Home Depot and another $788 to the second plumber just to end up with one proper installation. Home Depot told me my labor warranty was void because I had called someone else. Now Delta and Home Depot are trying to spin this as "just a wall leak" instead of admitting the installer never did the required inspection or testing. Home Depot's response was an insulting offer of $500 tied to a gag order telling me not to talk about this or leave bad reviews, an offer I refused so I could speak up for other customers. On top of that, Home Depot's own site only allows "product" reviews, not true customer service reviews, and they review what you write before deciding whether to post it, which makes it even harder for customers to warn others. With several hundred bad reviews (266 & growing on Yelp alone) and BBB complaints about Delta, it is a reckless, irresponsible business practice for Home Depot to keep sending customers to this repeat offender. Homeowners should know this before trusting that "Need help fast?" phone number and "100% backed" promise.

Best shopping experience I've had in ages. Every person was…read moreso helpful we asked. The playlist was on point too. Got the washer dryer we needed in 20 minutes and the store assistant was so helpful and friendly.

I'm reviewing a purchase I made recently at the Marketplace Home Depot. Graham was exceptionally…read morehelpful to me sorting through the available furnace filters. I needed a specific brand. He found it and, also cautioned me on smothering my furnace. My furnace guy had mentioned the same so Graham was congnizent of the same problem that my furnace man had indicated. My visit as speedy and successful.

We bought a refrigerator from Home Depot and added delivery and installation. When the appliance…read morearrived, the delivery men refused to bring it into the house - they said they could leave it in the garage only. They were adamant. The refrigerator wouldn't fit through the garage door into the kitchen, and we were told we'd have to take it back through the front door ourselves. The salespeople at Home Depot were horrified when we went in person to complain. Their calls to the delivery company didn't help, and the company flatly refused to send a team to bring it into our house. We ended up returning the refrigerator and the delivery company will be picking it up in two days. Funny how they can do that and lose a sale but couldn't deliver it into our kitchen. I will never buy another appliance from Home Depot!

I drove a LONG way to work with CAS. My trip home was 8 hour drive. When I arrived in Flagstaff,…read morethey brought out the wrong toilet. I said, "The part numbers don't match what I ordered." the guy said they were the right ones. I pushed back. he said they were right. He was wrong, didn't care, and was willing to send me home with the wrong toilets even though there would be no way to bring them back once I got home, and now way to get the right ones sent to me. (No, I can't buy these toilets any closer to my house.) I talked to another guy. He was helpful. Found the right toilets, but I had to drive to Mesa for them. $100 in gas and a wasted day I could have been working. They didn't offer to bring them to me the next day. I couldn't sit in AZ for 3 days waiting for toilets. I got the toilets. they were the right ones and in great condition. I called corporate (I won't give names.) the woman who responded was very understanding and gave me a discount, but I don't feel it reflected the trouble I went through, the money I spent or the recommendation I was willing to offer if they had done more. I shared that with her and gave very valuable feedback to the company that was worth far more than their cost on two toilets, which I wanted comped. She said the discount she gave me was the bottom line. And CAS could have had A LOT more business from CA truck drivers if they had done what I felt was right. This could have been a "Highly recommended" but right now it's a "better than nothing. don't trust the staff." situation.

One of my favorite places to visit, and as a builder and designer, I go there often. Jill, Nicole…read moreand all staff are friendly and knowledgeable and they have a beautiful showroom with a lot of different selections to choose from - wide range from entry-level to high-end. ** just know that working with a showroom consultant requires an appointment ahead of time but that way you have their undivided attention and get the best service!

Bought a very expensive door at ProBuild. My installer brought it to my house and discovered the…read moreframe was damaged, after my exterior door was already removed. ProBuild took NO responsiblity for the damage and did NOTHING to make it right, and of course blamed my installer. They could have done something very simple to make it right. Instead they lost any future business of mine and I will spread the word. Seriously disappointed.

We needed a mirror replaced in our home in Flagstaff and the team at the Rock was very…read moreprofessional, timely and provided overall great service. Would recommend them to anyone in the area needing glass or mirror replacement.

We absolutely love our custom shower door in our guest bathroom! The team asked detailed questions…read moreto make sure what we wanted the shower door to look like before measuring. The team has great professional customer services, friendly and tentative listening installation team! I plan on revisiting and working with this team for all my glass requests, mirror requests, window replacements or repairs! Thank you so much!