I drove a LONG way to work with CAS. My trip home was 8 hour drive. When I arrived in Flagstaff, they brought out the wrong toilet.
I said, "The part numbers don't match what I ordered."
the guy said they were the right ones. I pushed back. he said they were right.
He was wrong, didn't care, and was willing to send me home with the wrong toilets even though there would be no way to bring them back once I got home, and now way to get the right ones sent to me. (No, I can't buy these toilets any closer to my house.)
I talked to another guy. He was helpful. Found the right toilets, but I had to drive to Mesa for them. $100 in gas and a wasted day I could have been working. They didn't offer to bring them to me the next day. I couldn't sit in AZ for 3 days waiting for toilets.
I got the toilets. they were the right ones and in great condition.
I called corporate (I won't give names.) the woman who responded was very understanding and gave me a discount, but I don't feel it reflected the trouble I went through, the money I spent or the recommendation I was willing to offer if they had done more. I shared that with her and gave very valuable feedback to the company that was worth far more than their cost on two toilets, which I wanted comped. She said the discount she gave me was the bottom line.
And CAS could have had A LOT more business from CA truck drivers if they had done what I felt was right.
This could have been a "Highly recommended" but right now it's a "better than nothing. don't trust the staff." situation. read more