The bill that was causing me to give this office a one-star review was resolved. I cannot rate it higher however, since it took an extraordinary amount of legwork on my part to resolve it over the better part of a year, when this was always between the dental office and the insurance company (even after making sure the two spoke, it was unresolved; it took my calling again and again to get the claim I was being billed for submitted, which the insurance company promptly paid within one business week) read more

Steer clear. One of their new dentists (Dr Karen Bremer) did a terrible job on a root canal. Got infected. In 2 visits she couldn't tell that it was infected, even using an xray. Ha dto go the the ER and then UNC Dentristry who looked at the same xrays and immediately saw the infection. She cause me serious pain & agony for weeks. DO not go there!!!! read more

I been with Dr. Eric Davis, DDS since about 2011 and have been the best decision ever. I would highly recommend this office to anyone new to the area Raleigh/Durham area. I commute about 45 minutes to and from for my services. Thank you Dr Eric Davis, DDS read more

Terrible!!! I went to Eric Davis and had 4, four, veneers applied to my front teeth - BIG MISTAKE! 2 of the 4 veneers came off at the same time because they were not properly cemented on. One broke into pieces and had to be remade and the other was cemented back on. I was charged to have the broken veneer remade. The temporary veneer came back off about 3 times and it seemed I was going to the dentist weekly. The last time it came off I just waited for the permanent to come in An expensive, custom, night guard was the answer I was told. I was told that there was "obvious" wear on my teeth from grinding at night. I found it strange that the dentist that discovered this was the ONLY dentist who told me that and since I'm 52, I've seen at least 12 dentists so far. I said that the veneers were not properly cemented on.Their reply was that the dentist who put on the veneers was no longer at Eric Davis so they didn't know if that was the case. They insisted that I pay! I told them that they need to honor all dental work done at their office, regardless if the dentist is still employed there or not, Eventually I won, but I had to be firm. The same dentist who discovered the grinding problem ground down one of my front teeth to the point that no veneer will ever stay on. I have since switched dentists and the veneer that dentist at Eric Davis put on has come off twice and cost me $200 to have it cemented on by my new dentist. The new dentist has told me that the tooth was ground down to the point that only a crown will stay on! AND that the type of veneer put on the front tooth was not the correct veneer for that application. Today, I received a bill from Eric Davis, DDS. Apparently, I still owe them $22 for fixing their mistakes. I called their office and they were not helpful. So I spent over 3K to have veneers put on and about $500 to have them recemented back on when they came off several times. One veneer was so badly done that I will need a crown to fix it at the cost of another $1000. My front teeth were in good shape prior to the veneers and I got them to fix minor spaces. I'm not saying that Eric Davis dentists create problems to get more money- it's possible that they just have incompetent dentists! And apparently, I still owe them $22. It sounds a lot like a scam to me. I changed dentists and I wouldn't recommend Eric Davis to anyone! read more

I am new to the area and this dentist was the only convenient choice of the dentists that participate with my insurance provider. I will be changing or dropping the insurance at the end of the year so that I may select another dentist. The reception area is completely open to the waiting area - there is absolutely no privacy with your personal information. And patients in the waiting area can hear entire phone conversations with other patients. The hygienist talked non-stop through the entire appointment and did a half baked job of cleaning my teeth. The dentist did even less when he arrived for the check up - he performed none of the checks and screenings that I routinely received from my previous dentist. I had to remind the dentist to look at the x-rays that the hygienist had taken earlier. read more

I have been seeing Dr. Davis for about 4 years now and have never had a bad experience there. From day one, I was greeted by friendly faces and a knowledgeable staff. As someone who REALLY loves his soda, they know me quite well... Appointments are getting a little harder to come by lately - obviously word has gotten out about Dr. Davis' practice! When you make an appointment, you rarely have to wait more than 5-10 minutes to be called back, and the services are performed quickly but thoroughly. I work close to the office and have even gone in for a couple of visits during a lunch hour. Since I have been a patient, Dr. Davis' staff has been growing, adding both new hygienists and new dentists. I have been seen by most everyone in the practice, and have always had just as good an experience as with Dr. Davis himself. The practice has just moved to a new, larger office, so I would imagine they are still accepting new patients. If you are looking for a dentist, particularly in the RTP/Southpoint area, I would definitely recommend calling Dr. Davis right away. read more

I have been coming here for 4-5 years now and he is a great Dentist. I always can get in for an appointment. Everyone is friendly and my hygienist Crystal had been cleaning my teeth for years and she is so awesome! read more

Eric Davis, DDS - Oral Surgeons Near Me - Durham, North Carolina

The office sent me a text prior to my visit to let me know they have moved...... Again. I went to the address they gave and it was an empty lot. I called and got one of their offices and was given another address which also turned out to be incorrect. Called again and was given a third address. Finally got there 15minutes late and in talking to the staff was given a FOURTH address. To top it all off, the receptionist states that because im late the dentist will only be able to "do what they can" to clean my teeth. I didnt miss work and drive all over the city to pay for a partial cleaning. So i left. The receptionist was rude and condescending and while i was waiting i heard her make a plan with the other receptionist how to charge $50 to a patient that had called the previous day to cancel because he had covid symptoms. That is wrong and petty on so many levels. We are in a global pandemic and they are trying to improperly hustle money off people that are struggling and sick. read more

The most god awful dentist I ever had ..he makes promises he does no keep . he denies you have insurance you have until it is too late to do the procedure before the insurance year ends. then it does not good to have it and holidays with a mouth full of no teeth. he does not care. he has money and holidays and does not care how clients suffer. he cares not for my suffering. He has my crown and takesmy insurance but won't do it till my insurance is ended. I need the 2000 for it and teeth for the holidays. he does not care. He cares only for his own self and money and does not care for the wellbeing of a client. especially when he though they had no insurance. He has my bridge. He can find a day this week to put it in. it takes a few minutes and his assistants do all the work anyway. He is currently being callous and vicious to me. I need help and teeth nd need them now. I am in heart distress and he does not care how he adds to it I could die of heart attack from the stress he has put me through. this is unprofessional to say the least an is extremely unfeeling and callous behavior. read more

I wish I had read these reviews before making an appt. with Dr. Davis for a ROUTINE teeth cleaning ( which I never had after being there for almost TWO hours). I came in for my cleaning and all seemed fine until I was told that my X-rays from my other dentist were unreadable. I refused to get new X-rays as I believe (and have read ) that having X-rays often is bad for your health. I waited in the examination room for 45 minutes while they fussed around with the other office. Meanwhile I called my other dentist from my cell phone while waiting there and they said the X-rays were fine and readable and didn't know what the problem was. No one came to see if I was ok - finally, I was furious and went out in the hallway and found someone and asked them when someone would be cleaning my teeth. They brought be into another room and were not very apologetic about my wait- the hygienist asked me if I had any metal in my body. I answered yes I have a metal plate in my wrist from surgery. She kind of freaked out and told me that she might not be able to clean my teeth because there could be some reaction to the metal and that she would need to go ask the dentist. Huh?? I have had my teeth cleaned easily thousands of times in my life and no one has ever asked me this question. She left for ten minutes (so now I have been there an hour) Comes back and tells me it's ok she can do the exam now. She examined my gums with the probe and freaks out again telling me my gums are not good and she cannot do my cleaning today because I need gum work done that takes THREE hours and I will need to make an appt.'for that at a later date. Now she calls Dr. Davis in who looks at my teeth quickly and decides to add on two cavity replacements as well. Then she says I can go now. So after an hour and 15 minutes of being there and being mostly ignored I walk out to reschedule and never got my teeth cleaned!! At the front desk the woman took another 20 minutes to look up and verify the charges for the work that needs to be done. $1900! I decided to get a second opinion as I take very good care of my teeth and never had any gum problems before. Last week I saw a wonderful hygienist at a lovely office where they saw me right away. He did the gum check, thoroughly cleaning and the dentist saw me all in a little over an hour. I do not need gum cleaning and there was only one tooth that needed a slight repair of the filling. Other than that my teeth were in good shape. Holy moly! Saved myself almost $2K and lots of agita. Do not go to Dr. Davis!! read more

I went to Dr. Davis's office last week to have my wisdom teeth looked at, and while I do not doubt that all the dentists there are capable and well-trained, I have a couple of qualms with their business ethic-- When extracting wisdom teeth, it is common practice to use some kind of sedation so that the patient doesn't remember someone ripping out their teeth. Apparently, this dental office does not offer sedation of any kind!! The whole experience was traumatizing for me, and I have to urge anyone trying to get wisdom teeth removed to NOT go to Dr. Davis's office. My dentist was Dr. Barton, who was very kind and very efficient, but did not walk me through the process at all even after I told the assistant that I had never had a surgery of any kind before and that I was absolutely terrified. They gave me a topical anesthetic, and then went into my mouth with something (which turned out to be the Novacane needle, but what do I know if I've NEVER HAD SURGERY BEFORE...) and I spoke around her finger; "Um, I can still feel everything" and she laughed and said, "Oh, it's okay, we're numbing you now." That would have been nice to know. They shot me up with Novacane, which hurt incredibly badly and actually made me cry, even with the Lidocane used to partially numb my gums. I swear she shot the Novacane into my cheek (why, I have no idea) and when she came back, she went to start the surgery without even checking to see if my mouth was numb in the right places. I cried out in pain and immediately raised my left hand as she had instructed me to do if I felt any pain. She gave me 3-4 more shots of Novacane, which I felt completely (and definitely shouldn't have, considering how much of it I'd already had- only reason I could think of for this was that it was given completely in the wrong parts of my mouth) and was left alone for the numbing to take effect. I was shaking, in tears, and worrying if I would be able to calm down enough for them to actually perform the surgery. When I mentioned this to the dentist, she said "Oh, why didn't you tell me, I would have called in some Xanax or Valium!" Um...how was I supposed to know? And I didn't know that they didn't offer sedation until I called the day before to ask what kind and they said they didn't offer it at all; Might I add, on their website under the extraction procedure it says: "Based on the preference of the doctor and/or the patient, a local anesthetic could be used to numb the areas where the teeth will be extracted. Others will prefer to go under a general anesthetic so that they will be sedated during the procedure. " So. She came back and started hacking again and I could STILL feel it!!!! At this point I was completely in tears and ready to get out of the chair and go home, but my teeth were halfway out so I stayed put. I whimpered once she got closer to the root of the tooth, because I could definitely feel it, so she gave me a couple more shots of Novacane and proceeded right away with the rest of the procedure. I felt it, but kept my mouth shut because it was bearable pain and I just wanted to get the hell out of there. The point to this long and whiny complaint is that regardless of the practice, I do not think they should be allowed to offer tooth extraction without proper sedation, by nitrous oxide or any other method. This could have all been avoided had I been properly sedated. You're not supposed to remember someone yanking out your teeth. And for someone like me who does not trust medicine no matter what, to be sitting in that chair terrified that with one wrong turn I would be blinded with pain was absolutely awful. I mean, come on. I'm sure their cleaning and checkup services are great. But I will never go to this office again, and I will probably end up reporting them to the Better Business Bureau for what I think is bad practice. Just warning you; don't go here! read more

Been going to Dr Davis for about 12 years, and I've never been more pleased with the quality of service. I have had crowns and cleanings there and always felt like they were concerned about me. Getting an appointment can be tough. They stay busy. read more

Dental hygienist told me "no offense but your breath smells" when I saw her when this was the issue I was trying to get seen about. When you go to a dentist it is always a sensitive subject because it's your smile. These guys dont seem to care about your feelings or issues you are sensitive about. They are not people oriented. When I called them about my experience I was told I would get a phone call back from a manager and I never got one.. read more

I have been going there for 7 years and today throw the dentist messaging for appointment cancel the appointment and call back within in an hour....and they gave my appointment for Aug 2 and now they won't see me until Nov. What a joke!!! Terrible Customer Service moving to someone that want my $ and will have better service read more

AVOID!! How this dentist has anything above a 1 star is unbelievable. He is awful. He spent zero time with me, couldn't explain anything (I'm not convinced he went to dental school), and to top it off, actually made fun of how my teeth look....to my face! I left in tears, although I made sure he didn't get the satisfaction of knowing that. I picked him because I thought his prices were reduced compared to others, but 1) you get what you pay for 2) after I got the final quote, he wasn't really any cheaper, just full of false advertising. On a positive note, the reception staff and office manager were extremely friendly. Also, a friend of mine had work done by him. There has been complication after complication and she is paying thousands to have his work redone. Seriously, AVOID. read more

Had to wait 23 minutes after set appointment time to be called in. No apologies or even any acknowledgement for the delay. Perhaps there should be a charge back system where the dental office has to pay the patient when there are delays. read more

Dr. Davis is FANTASTIC. I was petrified of the dentist until i found Dr. Davis. He and all of the other people i've met there are awesome. They have been very sensitive to the fact that i am a pansy and ive had nothing but great experiences. I would(and have) recommend Dr. Davis to any and everyone who has teeth and needs to see a dentist! read more

I went to the hillsborough Davis Dental and was not impressed. I don't think I even saw Dr. Davis. My first appointment I waited over an hour to be seen. I didn't say anything bc I know emergencies happen and the dental hygienist was wonderful so that made up for the wait. When I scheduled to come back 6 months later I was running late to my appointment. I called on my way and asked what their late policy was. The woman told me I was too late. First of all, she didn't ask who I was. Second of all, it was 2 minutes after my appointment time and I had given no indication how far away I was (I was only a few minutes away). I was kind of surprised so I asked what the policy said and she said they would see me if she could verify my insurance by phone. I gave her the info and she told me that I didn't have dental insurance and I would have to pay for everything up front or she would be happy to reschedule me at their next available appointment...which was 6 months away. I asked her if I could call and verify that my insurance was valid and she said I could but they still probably wouldn't see me because they don't like to see late patients in the afternoon. Really? I was going for a routine cleaning....it had been 6 months since my last....and I was a pre-existing patient. I hung up, called my previous dentist (who I only left bc it was 45 min drive from my new work) and they verified my insurance on the phone (it was active) and scheduled me later that week. read more

I needed to find a new dentist in Durham and a coworker of mine goes to Dr Davis. It is close to my house so I figured I'd give it a shot. I was able to make an appointment with no problem. The staff was very friendly and attentive. As someone who works at the front desk in a doctor's office, I'm usually overly critical in this area, but they were fantastic. They had already verified my insurance before I arrived and were able to answer any questions that I had. I was called back for my appointment within a few minutes. I had a very friendly and personable hygienist and an overall great visit. They were able to find me an appointment while working with my schedule for me to return for a follow up. My next visit was just as great. I would recommend this practice to anyone looking for a dentist that has a great staff and runs like a well oiled machine. read more

Go somewhere else! I was referred to Dr. Davis and needed a root canal------he did a horrible job and I will never go there again!

DO NOT GO TO THIS DENTIST!!! If I could give him a zero I would. I made the mistake of letting Dr Davis do implants. After several trips trying to get them correct, I had to find another dentist and start all over. This made a tramatic experience much worse and much more expensive. Plus his office staff is very inefficent. They tried to bill me twice for proceedures. read more

I have been going to the office of Eric Davis, DDS, every 6 months for about 1.5 years. A co-worker recommended it. Today, I had a routine 6 month dental cleaning appointment with Lindsay (RDH) and she is the reason for this review. Lindsay is a great Dental Hygienist!! She has a well developed technique and a steady hand - she's gentle yet thorough - she's knowledgeable and offers tips for best cleaning results and maintenance - she's personable and cheerful - and she makes my visit in the chair a positive one. I am very satisfied with my overall dental experience, and this is based on comparison from 2 past well known dentist offices in uptown Charlotte, NC. read more

Don't go to this dentist. My husband & I went for a year. They told my husband that he brushes too hard so for 6 months he used the lower setting on the sonicare. At our new dentist, it was discovered that he had a cavity largely because he was brushing too softly. For me, they did a crown lengthening surgery & a year later when the tooth actually fell out of my mouth because it had decayed underneath so badly, I had to go back to Dr. Davis & demand some money returned because i spent so much on the crown surgery only to discover that i really needed an implant which costs a whole lot more. I was out thousands of dollars because I saw Dr. Davis. I would never recommend anyone have to go through that experience. read more

office staff is disrespectful and unprofessional, i was snapped on and accused of something that never happened - you don't treat you clients like this. Next, the doctor had a treatment plan but did not outline in what order the procedures needed to go first, so something that needed to be done last, they did in the middle and it needs to be redone. My time coming to the office was wasted. Can i charge you for wasting my time? Pretty disorganized. I will be looking for a better dentist. read more

My experience with Dr. Davis office has been superb. No one enjoys a trip to the dentist, but for the first time ever, I actually don't mind going because I know I am in good hands. I have been here for both a root canal and wisdom teeth removal. The root canal was about a year and a half ago. It went very well! The procedure went very smoothly, and completely it was painless. The doctor called me the next day to see how I was doing, which I thought was very nice. I had my wisdom teeth removed last week, and the procedure was fast and painless. I didn't get any kind of sedation, and I definitely preferred it that way. They gave me shots to numb my mouth, (I had all four removed at once) and Dr. Davis made sure my mouth was completely numb by testing before starting the procedure. He told me what I should expect to hear and there was a bit of a cracking noise when removing the top teeth. There was absolutely no pain during the procedure. I was surprised at how easy it was! I had been so worried because I had heard horror stories from other people. Anyway, during my procedure they called my pharmacy so I wouldn't have to wait for my pain medication, (so considerate!) and I honestly don't think I needed the pain medication at all. I had no pain after the procedure besides a little soreness in my jaw. I got a call from Dr. Davis to ask how I was doing. I will never go to another dentist as long as I live in the Raleigh/Durham/Chapel Hill area! read more

I was a patient of both Dr. Davis locations in Durham and Hillsborough for about 3 years now. I will never go back to the Durham location. I recently went in for a cleaning and my regular hygienist was out on vacation. Big mistake, I got stuck with a new person, Shaniqua not sure if that was her name. She decided I needed scaling on my teeth, she also huffed and puffed during my whole exam, she cut my mouth ( I said ow, she said do your gums hurt that bad? I said no you are pressing down too hard.) It took her several times to get my x rays correct. She said I needed scaling on 5 of my teeth. The Dentist came in who decided only 4 of my teeth needed scaling and of course the typical lecture about flossing. She also decided against cleaning my teeth b/c she claimed that she didn't want to bacteria to get into the pockets I had in my gums. I schedule my appointments for the scaling and talked to my husband who told me I should get a second opinion. I go and get my second opinion today, I actually do not need scaling, the hygienist could tell that the hygienist at Dr Davis office did not scrape my teeth correctly and commented on the bad x rays she took. They agreed that I def. was not a candidate for scaling. Dr. Davis office still filed this to my insurance so they got paid for a cleaning that actually did not happen. Needless to say they lost a patient and its too bad b/c I just referred a colleague over to this office who also had a bad experience with this new hygienist. I saved 300 dollars today, if I took the advice of the newby hygienist i would have had an unnecessary procedure done on my teeth in August. So shame on this office. Never again. read more

I recently visited Dr. Davis office as a new patient as I must say i was not pleased with the customer service I recieved at the front desk. Both receptionist were so un professional. When I walked into the office in the midldle the work day the receptionist were watching T.V. and talking on the telephone and because of how loud she was any one could tell she was having a personal conservation However because Denist was so friendly I said I could look past that. Just today I decided that my husband should become a patient because of how friendly and respectful the Dentist were so I called the office 3 times at 10:00 am trying to schedule an appointment for him. I swear I was hung up on all three times. Even if the office was busy some one could have at least said Hello but to answer a telephone and hang it up had me so upset on the third time I was calling to complain but of couse I listened to a reciever before I could ask for a manager. I decided that the Office must be so busy that they did not need my husband and I as patients. I called my insurance provider and found a new denist right around the corner from Dr. Davis office. As mentioned earlier the Denist are friendly, respectable and show concern about your teeth but that was not enough too keep my family. read more