I transferred dentists as part of a move from Raleigh to Durham and based on a referral from a…read moreneighbor. Unfortunately, we did not have a good (net) experience. We are a family with fairly healthy teeth, practice regular hygiene and dental cleanings, and had no significant issues 10 months (long stretch due to Covid) prior at our prior long-term dentist--upon seeing Dr. Gaddis, multiple cavities, root canals, and others services were promoted, many of questionable need. Pros: Good location, nice office, new equipment/technology, thorough hygienists, nice staff (for the most part), good bedside manner (for the most part) Cons: 1. Wife was referred for THREE root canals, ALL of which our endodontist told us he has no idea what Dr. Gaddis was referring to. Gaddis also referred us (like all her clients) to an endodontist that has many poor reviews, which was an early red flag, and why we ended up selecting our own (that is highly reviewed). It also raises the specter of potential quid pro quo between the two practices. 2. Gaddis told me my daughter needed sealant because of her baby teeth cavities being an indicator for her proclivity to cavities. When I said my prior dentist told us baby teeth are not a good indicator for cavities in permanent teeth (because they're weaker, less enamel, etc), she said "I don't recall hearing that in school". After a quick Internet search, I confirmed it is well known amongst professionals in the field that baby teeth cavities are NOT a good indicator for the health of adult teeth, leading me to conclude Gaddis either doesn't know some fundamental facts in dentistry or is intentionally discarding what she knows to promote more services (consistent with Con #1)...either of which is not good. 3. Front office staff can be a bit edgy/dry/cold...not outright mean, but not generally warm, like our prior practice. It's not a deal-breaker on its own, but coupled with the other issues not helpful. We were really hoping that we'd found a new dental home and allowed benefit of the doubt several times, but ultimately too many red flags have pushed us back to our prior practice until we can find a better local option.

I have been seeing Dr. Gaddis since she first went into practice out of dental school. Dr. Gaddis…read moreis a very, very good dentist! Always prompt, always caring, and always great. The office and office staff are as good as I have ever seen. Dr. Gaddis recently saw me for an emergency crown. Worked me in - same day- in and out- perfect. My Father was a dentist, and He would be very proud of Dr. Gaddis' work and professionalism! If you need a dentist- look no further!

Made an appointment here. Received email and texts confirming my appointment. Showed up for said…read moreappointment and doors were locked. Someone eventually let me in (8 minutes after my appt time) and asked how I could be helped. I said, "I'm here for my 9:oo appt". He then tells me that they don't open until 9:30. ????? Why was a 9am appt made then? No adequate response was received. No offer to help remedy the situation. People take time off from their jobs, and/or make arrangements to facilitate weekday appts. To have your appt not honored shows a lack of disrespect for their clients. Very disappointed in Durham Dental Studio.

Excellent staff, reasonable prices, and great work. After trying multiple dentists in the area, I'm…read morevery happy with them! Thank you!

Best Experience Ever!…read more Like most people, I had always been afraid of the dentist, because I felt they did not care enough to be gentle and sincere. This time I thought was no different. Seeing my dentist leaving out of the office for her own appointment, my heart sunk. Her last words ringing in my ears "they will take care of you", and like a child I asked her "you promise"? She said "if they do not then you let me know". There was this amazing gentle man OMG, very, very kind, not belittling, not humiliating or making me feel ashamed. He actually spoke to me like I'm human and he actually cared. He said that he was going to treat me "like his sister". One of the most patient, gentle, kindhearted, nicest people I have ever met in my life's dental history. I do not know what his name was but no matter what, next time I will be running to my dentist hoping that he is there. Thank you for making this part of my journey a little easier. This was the best experience EVER! Pamela D

I was a patient here for almost 10 years, and somehow it ended with a sheriff's deputy showing up…read moreat my house over a disputed balance. No certified letter. No serious email saying, "We need to get this resolved." No real attempt to sit down and sort through the billing and insurance issues. It went straight from confusion to court papers. The case was later voluntarily dismissed, but then the account was sent to collections. There's also been a revolving door of hygienists and office staff. At one point, a very young family member--either still in high school or freshly out--appeared to be running the office. I'm not blaming one young person for everything, but putting someone that inexperienced in that position says a lot about the judgment behind the scenes. After watching employees come and go while the same problems continued, it became pretty clear to me that the issue wasn't just the latest receptionist or office manager. The problem seemed to come from the top. After nearly a decade, I expected a phone call, a letter, or even a harshly worded email before the sheriff entered the storyline. Apparently that was too much to ask. Keep every receipt, check every insurance claim, and get everything in writing. Based on my experience, I can't recommend this practice.

Quality work along with a great personality. I actually look forward going to the dentist now.read more

I loved this dentist. Nice people, very smart and did an excellent job on routine cleaning. By far…read morethe quickest and easiest first appointment for a dentist that I've ever had. In and out in an hour. I wish I was staying in the Triangle area because they'd definitely be my regular dentist.

You are now entering the Theatre of the Absurd! The treatment estimate to fill cavities, get a…read morecouple of crowns, and replace my existing bridge was $45,000!!! This is beyond ridiculous!!! I could get a full set of dentures or veneers for MUCH less than this, but I wasn't offered any alternatives! Do yourself a favor, go somewhere else!

Y'all, I cannot say enough nice things about this dental team. I'm 30 weeks pregnant and woke up in…read morethe middle of the night with one of my molars throbbing. Flash forward to calling Durham Dental Group at 8am on a Saturday and their incredible Front Desk Manager (Kayla) got me in by 10am and couldn't have been more supportive and reassuring. Their Dental Assistant Courtney took me back within 5 minutes of arriving and provided so much guidance and reassurance towards supporting my dental needs while pregnant. Dr. Ali was lovely too! He constantly checked on my pain level while cleaning the area and made numerous reassuring statements about supporting my needs moving forward and even demoed how I need to support my gums. They even were able to get me in for a recheck next Saturday and cleaning to support my needs. SUCH WONDERFUL HUMANS! The person supporting my checkout was lovely as well. SO grateful to no longer be in pain! Thank you SO much, Durham Dental Group!

A loyal patient for 4 years, never complained, never had an outstanding balance, I received a…read morecertified letter from Dr Crocker telling me I needed to find a new dentist, that their "practice philosophy" could not accommodate my dental needs? What does that mean? You can't fill my cavities or clean my teeth? This letter came a week before a long awaited appointment I had, which they cancelled. When I called the office and left a message for Dr Crocker to call me with an explanation, she failed to do so. I plan on retrieving my dental records as well as my Sons, and will be informing all the friends I referred to her of her unprofessional behavior.

My wife and I have been going to Dr. Jenkin's office since we moved here four years ago. The main…read morebenefit for us is convenience -- within walking distance of our home. However, I have to say there have been several other conveniences, too. I've never had a wait before my appointment. The technicians are efficient, friendly, and professional. Until today, all of my appointments were just routine checkups. Today I had a filling repaired and it was painless. I'm not scared of the dentist, but I can still appreciate a gentle novocaine injection. The billing issues have all been problem-free, and we get reminder calls when appointments are coming up. The office is located among the Highgate professional offices in the parking lot across the street from where they are building the Tobacco Trail bridge extension over I-40. Dr. Jenkins' office is in the last unit in the back of the parking lot (past the UNC health center).

I absolutely love this place ! I had dealt with my own personal issues and let the health of my…read moreteeth get terrible. I mean awful. I have crazy bad anxiety and the thought of a dentist would literally send me into a panic attack.. sooo my dad called a place where they put you sorta under to do work and they were shutting down and they recommend us to go here. My first appointment here I was absolutely in love. I felt so welcomed coming in and when I met the Dr. Jenkins she was so kind and told me no worries we got this let's get started. She fixed me up completely. I love coming here the staff recognizes me soon I open the door. They have become like family to me and I'm so grateful we got recommended here. I 10000/10 recommend coming here if you are scared like I was. Thank you to this place for bringing back a smile I didn't think I would ever see !

I left my previous dentist due to bad customer service related to billing. I am so pleased with my…read moreswitch to RFD. Perhaps it's just the comparison to my previous dentist's office (in a dilapidated office park with no natural light), but RFD felt downright luxurious. The televisions at your chair are such a lovely touch and really help time fly during a cleaning. There are also wall-to-wall windows which is nice to have in a healthcare setting (they're covered with blinds, but still provide nice light). Both my hygienist and dentist were very kind, took their time with me, and made me feel welcomed. The dentist herself made sure my questions were addressed, talked to me about options for things, and was not pushy--as has been mentioned by other reviewers! But perhaps the best part is that I got an itemized list of pricing for future services at time of checkout. That is rare to find in healthcare and it helped me understand whether I could afford the recommended treatments. Pricing transparency in healthcare is desperately needed and I just wish everyone provided this service. I hope I can continue visiting RFD for years to come! I felt very appreciated and it was a great experience. I've been telling everyone I can to check them out!

Why do dentists get so money hungry ? This happened a while ago but could not leave my original…read morestellar review. They sent me a letter saying they no longer wanted me at their practice for defaulting on a ...... $30 coinsurance payment. I had moved. Gone for 2 years (husband switched jobs) never received billing. Moved back two years later and was told I was not welcomed as a patient I've never experienced ANYTHING like it from a medical professional. What in the world.