I'm living in the area for professional school, and grew tired of trying to coordinate dental visits during my few yearly visits home. I decided to try something new, and Chapel Hill Dentistry fit the bill - it was close to my apartment, accepted my insurance, and they were taking new patients. The experience? Fantastic. I should have switched earlier.
Several things set them apart:
Attentiveness - (1) All of the new patient paperwork was sent to me in the mail prior to the appointment, which made my initial visit very fluid. (2) I had about an hour's worth of work done, and subsequently developed significant jaw pain that persisted for nearly a week. Rather than dismissing my concerns and crediting it to inflammation from the procedure, Dr. Wilson had me return to the clinic for a follow up to assess in person. I was seen on short notice, did not have to wait, nor was I charged for this additional visit. He told to stop by again should the issue continue. (3) Dr. Wilson and my dental hygienist were very skilled and gentle with respect to the cleanings/procedures. I was comfortable throughout and they repeatedly assessed how I was doing. (4) They pre-filed with my insurance company so that I was aware of my coverage in actual dollar amounts. The insurance company became finicky after my visit, and tried to change the amount that they would cover. The staff at Meadowmont Dentistry followed up with the company (as opposed to leaving me with a huge bill) to ensure that I didn't have to pay more than I should. During this process (over 1 month), they sent me periodic email updates and assured me that the coverage would be what was prespecified, which it was.
Professionalism - From the moment that I entered the office, I was impressed by everyone's high degree of professionalism - from the receptionist to the dentist. I was confident that they were a competent group of individuals and they appeared to pride themselves on exceptional service. The professionalism is echoed on their website, which provides information for new patients, FAQs, the services they offer, and information about their team.
Friendliness - Incredibly friendly and personal group of people, whether it's face to face, on the phone, or via email.
The only issue that I had was locating the office. Meadowmont Dentistry is located in Meadowmont Village (near Brixx and Five Guys) but doesn't have a storefront. You have to find the entrance to the offices and travel to the second floor - certainly not a drawback, but something to keep in mind when searching for the clinic.
Start to finish, it was a great experience. read more